Dorrington House (Watton)

73 Norwich Road, Watton, Thetford IP25 6DH
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9.7 81 Reviews
  • Dorrington House (Watton), Thetford
Dorrington House at Watton is a purpose-built home for older people, established in July 1999.

Accommodation is provided in single rooms with en-suite facilities and communal areas include a bright and airy lounge with large windows. There is a large flat screen television in this all the lounges for residents to enjoy and all entertainment takes place in this room, including the use of smart TV facilities. There are also two smaller quieter lounges for residents to use if they prefer. A bar area for residents to use is run by 'Friends of the Home'.

There is good Wi-Fi coverage at the home with video visiting and online care plans available. All areas of the home are accessible, including a large 21 person lift.

Communal areas far exceed the Government's new standards, meeting the physical and emotional needs of residents with privacy, dignity, choice and independence. A large lift provides access to the first floor and a varied menu is offered with special diets catered for, including diabetic, vegetarian and religious requirements and more.

Families are encouraged to take part in the care and spend quality time with their loved ones. Please contact the team for username and password details to view the care plan from home.

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Care Provided by Dorrington House (Watton)

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Geri Ashforth (Manager)
  • Admission Criteria
    • Care for Older People, and those suffering with Dementia, Social Services rates, including self funders
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Dorrington House (Watton)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £840 – £926
    • Self-Funded Residential Dementia Care £840 – £926
    • RESPITE Self-Funded Residential Care £840 – £926
    • RESPITE Self-Funded Residential Dementia Care £840 – £926

  • Threshold for Social Services support is £23,250.00 please e-mail steve@dorringtonhouse.com for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC avoiding being moved.
  • (these prices are only a guideline, please contact Dorrington House (Watton) to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy. Visitors welcome to spend time with their loved ones, helping, simply ask the staff for advice. You can always e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.


  • Parking

  • Ample Car Parking, close to the town centre, no steps footpaths to the shops for summer walks, weather permitting.


Dorrington House (Watton) Reviews (81)

Total of 81, showing 41-60
9.7

Dorrington House (Watton) has a Review Score of 9.7 (9.675) out of 10, based on 43 reviews in the last 2 years. Over all time Dorrington House (Watton) has 81 reviews.

Overall Experience

  • 49
  • 27
  • 4
  • 0
  • 1

Date Published

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Review from K S (Niece of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff very accommodating and helpful. Appear short-staffed but have lots to do for the residents.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider).


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Review from L M (Daughter of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is residing here. It seems a very caring place and her room is nice. She has only been here two weeks but she likes it.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider).


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Review from Mark H (Son of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff, doing a good job and the home is clean and tidy. Dinner today looked nice with two courses. Overall a good visit today.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Thank you very much for your review. Lorraine and Steve take these very seriously and you can e-mail us anytime 24/7 Lorraine@dorringtonhouse.com & Steve@dorringtonhouse.com Thank you. (Name: Steven Dorrington Email: steve@dorringtonhouse.com Position: Service Provider).


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Review from Gill H (Daughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum’s dementia had reached a point where she was scared and confused. So we rang Dorrington House who found a place for mum that day.
We have been concerned for a while about her weight and had a family campaign for mum to put on weight. She has been in Dorrington House for just under a month and
has put on 4 lbs in weight. Congratulations and well done. Thank you everyone.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your support. We take these reviews very seriously and welcome them anytime. Please e-mail us lorraine@dorringtonhouse.com or steve@dorringtonhouse@com 24/7.


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Review from Mark T (Son of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was recently contacted by staff from Dorrington House (Watton) Care Home, informing me that my father had a grade 3 wound developed on his left foot which had required a visit from the district nurse. This concerned me as there had been no previous contact regarding the issue and any reason for this.
I am concerned that the wound was discovered and not treated appropriately and in time before it deteriorated. I visited the home on Saturday 18th February 2023 and found there were no clinical or management members of staff to enquire about the issue.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. We welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime 24/7 at steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from Leonard S (Brother of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit with my sister went well in every way.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. We welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime, 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com. Once again, thank you.


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Review from D B (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been so happy for my mother being here at Dorrington House (Watton) Care Home. I couldn't have wished for a better place for her to be in. The staff have gone out of their way to give my mother everything she needs during her stay here and nothing is too much trouble. I can positively
say that it's of the greatest standard and know that the management and staff make sure that my mum is happy.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. We welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime, 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com. Once again, thank you.


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Review from Nicola R (Daughter-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I do like the home, most staff are attentive. One member of staff was asked to take my mother-in-law to the toilet but as she had a pad on, our pleas were ignored. Food seems to be nutritional and my mother-in-law loves them. Communication could be a little better with family members but on the whole,
good.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. We welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime, 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com. Once again, thank you.


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Review from Peter R (Partner of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has only been in for three days. I have been to see her each day and the place, reception and staff are very good at everything. Could not be better.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from P B (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mainly happy with our visits to my dad here, but recently there have been small things to speak to the office about, such as the toilet not flushing and the bed not made. Often these things are one-offs, but they keep happening. I have emailed these problems directly to the office, so hopefully, they
will be looked at.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. It's good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from Andrew R (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Friendly staff, and overall, a good place for my mum to be in.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from Debbie L (Wife of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the home clean and welcoming and the staff lovely. Probably as in all places, seem a little short-staffed at times, but they do their best.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from Roy K (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place looking after my mother-in-law.
So pleased she has a place here.
The food looks very nice, and my mother-in-law loves it!
If you are looking for a care home, this is it.
Credit to the system.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from Simon L (Nephew of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is wonderful, very clean, with excellent.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from Pat K (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with mum's care - she seems happy. Staff are very friendly and lovely to mum.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from Stuart G (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems very happy being in the home and is kept busy with activities.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from Julie B (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was cared for at Dorrington Watton for two and a half years before she sadly died on New Year's Eve. From the word go the carers took great care and consideration to ensure that mum felt at home and we felt reassured. It was clear that mum felt safe, comfortable, happy and content. Mum's dementia
meant that she could not communicate that well but the carers always did their utmost to get to know mum's needs, likes and dislikes. Mum was very much part of the Dorrington family as well as ours and one of our last and happiest memories was of when we all visited her on her birthday. The carers sang happy birthday and arranged a lovely cake which mum enjoyed with a cup of tea. The care given to mum at the end of her life was excellent - compassionate, kind, and individualised and mum died comfortably, very peacefully and with as much dignity as dementia will allow. We as a family were kept informed with excellent communication given with kindness. I wouldn't hesitate to recommend this home.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your review. Lorraine and myself welcome feedback and take your comments very seriously. Its good for staff morale too. You can e-mail us anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com Once again thank you.


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Review from Louise W (Granddaughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, this home has been dreadful at supporting my grandad and my mum is distraught at his care and the lack of communication. If it wasn't for the fact we have been in lockdown my grandad would have been moved from here straight away. As it is, he's still stuck there until we can move him.

Reply from Steven Dorrington, Service Provider at Dorrington House (Watton)

It is very upsetting to see families anxious in what has been a terrible year for Care Homes. Watton has been Covid free all residents and staff during the whole pandemic. We have spoken to the Office and will be contacting the families to see what we can do to help. Any complaint we take very seriously and will co-ordinate support with the family, Norfolk County Council and request a review asap. We do have a complaints procedure and in the meantime will ensure it is followed. We can be e-mailed anytime 24/7 steve@dorringtonhouse.com and lorraine@dorringtonhouse.com.


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Review from Sue D (Daughter-in-law of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Poor mum arrived at Dorrington House just before the lockdown so it’s all very new to her and us, unfortunately, we are still unable to visit but it’s in everyone’s best interest. I keep in touch via email and phone but I don’t like to keep disturbing all the girls as they must be rushed off their
feet. They have told me mum ( who can be awkward at times ) has started to settle in and join in which we are pleased about and feel settled in our minds that she is safe now. I would just like to thank everyone who works at Dorrington House and well done in this extremely hard time.

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Review from Beverly P (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dorrington House has continued to provide excellent caring and facilities for my mother who has been resident there since July 2012. The staff are very friendly and helpful and mum is very settled there. Her basic needs are well catered for and I always recommend the place to anyone who needs a place
for a relative.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Steven & Lorraine at Dorrington, thank you for your support and please e-mail us anytime steve@dorringtonhouse.com.


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Dorrington House (Watton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Dorrington House (Watton) is calculated as follows: ( (357 Excellents x 5) + (112 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 493 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dorrington House (Watton) is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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