Dorrington House (Watton)

73 Norwich Road, Watton, Thetford IP25 6DH
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9.7 81 Reviews
  • Dorrington House (Watton), Thetford
Dorrington House at Watton is a purpose-built home for older people, established in July 1999.

Accommodation is provided in single rooms with en-suite facilities and communal areas include a bright and airy lounge with large windows. There is a large flat screen television in this all the lounges for residents to enjoy and all entertainment takes place in this room, including the use of smart TV facilities. There are also two smaller quieter lounges for residents to use if they prefer. A bar area for residents to use is run by 'Friends of the Home'.

There is good Wi-Fi coverage at the home with video visiting and online care plans available. All areas of the home are accessible, including a large 21 person lift.

Communal areas far exceed the Government's new standards, meeting the physical and emotional needs of residents with privacy, dignity, choice and independence. A large lift provides access to the first floor and a varied menu is offered with special diets catered for, including diabetic, vegetarian and religious requirements and more.

Families are encouraged to take part in the care and spend quality time with their loved ones. Please contact the team for username and password details to view the care plan from home.

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Care Provided by Dorrington House (Watton)

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Geri Ashforth (Manager)
  • Admission Criteria
    • Care for Older People, and those suffering with Dementia, Social Services rates, including self funders
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Dorrington House (Watton)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £840 – £926
    • Self-Funded Residential Dementia Care £840 – £926
    • RESPITE Self-Funded Residential Care £840 – £926
    • RESPITE Self-Funded Residential Dementia Care £840 – £926

  • Threshold for Social Services support is £23,250.00 please e-mail steve@dorringtonhouse.com for help and advice to secure support Our fee policy insures fairness and continuity when self funders go below the threshold and apply to NCC avoiding being moved.
  • (these prices are only a guideline, please contact Dorrington House (Watton) to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting hours. Please be mindful during mealtimes, Gp & nurse visits, or when staff are dispensing medication they may be busy. Visitors welcome to spend time with their loved ones, helping, simply ask the staff for advice. You can always e-mail Steve or Lorraine Dorrington, the owners anytime to answer your questions or concerns.


  • Parking

  • Ample Car Parking, close to the town centre, no steps footpaths to the shops for summer walks, weather permitting.


Dorrington House (Watton) Reviews (81)

Total of 81, showing 61-80
9.7

Dorrington House (Watton) has a Review Score of 9.7 (9.675) out of 10, based on 43 reviews in the last 2 years. Over all time Dorrington House (Watton) has 81 reviews.

Overall Experience

  • 49
  • 27
  • 4
  • 0
  • 1

Date Published

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Review from P S (Husband of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During this month my wife's attitude has changed from aggressive to a much more normal behaviour, she gets on much better with the staff and is much more calmer.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Steven & Lorraine Dorrington thank you for your support. Please feel free to e-mail us anytime steve@dorringtonhouse.com or Lorraine@dorringtonhouse.com


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Review from C A (Daughter of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, more staff are needed because sometimes residents are alone in the lounge.

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Review from R O (Brother-in-law of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in all departments of the home.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Steve and Lorraine Dorrington would like to thank you for your support and please feel free to contact us any time steve@dorringtonhouse.com


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Review from P K (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dorrington House is very homely and staff always make me feel welcome when visiting Dad. They have been very understanding and supportive helping us understand Dad's condition now. I would like to see some of the staff engage more with residents, but this is only a few as most of them do chat when
they have time.


It is hard to get activities organised, but it would be nice to see things in the Bluebell Lounge where Dad is. Also, I would like spiritual support for the residents that want it. Again, Bluebell misses out on this. On the whole, I just want to say thank you.


Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Steven & Lorraine Dorrington thank you for your support, please feel free to e-mail us steve@dorringtonhouse.com anytime


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Review from Andrew B (Son of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Steven & Lorraine Dorrington thank you for your support, please feel free to e-mail us steve@dorringtonhouse.com anytime


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Review from Doreen J (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found all the carers I've met to be very, very helpful and kind and also the management is on hand to answer any questions I have.


I find my mum to be treated with a lot of dignity and respect. Excellent.


Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Steven & Lorraine Dorrington thank you for your support, please feel free to e-mail us steve@dorringtonhouse.com anytime


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Review from Maureen W (Wife of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have found Dorrington House to be a very friendly place to come and visit and know that my husband is safe and cared for. I have no problem in recommending this care home.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Steven & Lorraine Dorrington thank you for your support, please feel free to e-mail us steve@dorringtonhouse.com anytime


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Review from Marina M (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Dorrington House for respite care, which became longer term. The home is always clean, the staff are always visible / easy to find and available to talk to. They treated my mum with care, understanding and respect.
I would happily stay there when I need care and am unable to remain in
my own home.

Reply from Steve Dorrington, Service provider at Dorrington House (Watton)

Steven and Lorraine Dorrington, the manager and all the staff at Dorrington House Watton, would like to thank you for your support.


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Review from Susan T (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been extremely reluctant to accept that she is unable to live independently at home. The care and attention she has received since being admitted to Dorrington House has been appropriate and every attempt made to put her at ease and every attempt made to put her at ease and cared for in
the home.

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Review from George (Brother-in-law of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife's sister was placed in Dorrington House together with her husband at their request (her husband has since died). Her condition has since deteriorated and she is dependant upon the staff at the home for everything. The staff at the home are professional, caring and I have complete faith
in their care of my sister in law. She always seems in good spirits and happy. She is also monitored as regards her health and sees the doctor if necessary. I have great comfort in knowing she is in good hands.

Reply from steve dorrington, Service Provider at Dorrington House (Watton)

Steve & Lorraine thank you for your support, please e-mail us at steve@dorringtonhouse.com anytime


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Review from Michael (Husband of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall was pleased with all elements.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Thank you for your support, please feel free to e-mail us anytime Steve & Lorraine Dorrington steve@dorringtonhouse.com


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Review from Barbara R (Wife of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Dorrington House (watton) for over two years now and has been very well looked after and until fairly recently the staff have managed to keep him very involved with life and actually joining in sometimes. Sadly now due to his illness and age, he is less able to participate however
when visited he always seems content and happy in his own world and obviously feels 'safe'! The staff are always friendly and helpful. I should perhaps mention that my husband can be very aggressive and violent at times.

Reply from steve dorrington, Service Provider at Dorrington House (Watton)

Thank you for your support, please feel free to e-mail us anytime, Steve & Lorraine Dorrington steve@dorringtonhouse.com


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Review from Malcolm M (Son of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has dementia and is not very responsive but she seems to be happy and is quite content with her dolls.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Thank you for your support, please e-mail Steve & Lorraine Dorrington anytime.


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Review from D A (Sister of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, who is 83, suffers from dementia but when myself and my family visit him we have always found that he is being treated well by staff. He can be difficult at times if he does not wish to wash or dress, but the staff seem to find ways of persuading him with chocolate treats, which he loves.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your support, e-mail us anytime Steve & Lorraine Dorrington


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Review from Jane C (Daughter of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and professional. The residents are extremely hard work and the staff are superb at putting them at ease and safe.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your support, please fell free to e-mail us anytime, Steve & Lorraine Dorrington.


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Review from U L (Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good and do try to help as much as they can, but there are some who do not bother about the truth and to me that is most important.

Reply from steve dorrington, Service Provider at Dorrington House (Watton)

Thank you for your support, please feel free to e-mail us anytime Steve & Lorraine Dorrington steve@dorringtonhouse.com


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Review from R R (Husband of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in the home for four years, I find the service and care has been very good and the staff are very caring.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your support, e-mail us anytime Steve & Lorraine Dorrington


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Review from John M (Son of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled well into Dorrington House and is very pleased with her new lifestyle.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your support, e-mail us anytime Steve & Lorraine Dorrington


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Review from P L (Brother-in-law of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have visited a number of nursing homes over the years, mostly visiting family and friends, none of them met the very high standards of Dorrington House. We always get a phone call whenever there appears to be some need for concern, and at Christmas time and birthdays we receive photos
of my sister-in-law.
My brother who died 18 months ago was a resident, all the staff there are kind, loving, compassionate, informative, polite and understanding.
Residents are treated with dignity - I have often said to my wife that should I ever need to go into a nursing home. I would hope it would be of this standard - me (my wife and I) have complete peace of mind in regards to our much loved sister-in-law.

Reply from steve dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your support, please fell free to e-mail us anytime, Steve & Lorraine Dorrington


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Review from Tracy S (Daughter of Resident) published on 12 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dorrington House always give excellent care they are professional, warm and friendly and fully understand mum's needs especially as her communication skills are very restricted. We always feel welcome when visiting and nothing is too much trouble.

Reply from Steve Dorrington, Service Provider at Dorrington House (Watton)

Many thanks for your response. Please feel free to e-mail me anytime.


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Dorrington House (Watton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Dorrington House (Watton) is calculated as follows: ( (357 Excellents x 5) + (112 Goods x 4) + (24 Satisfactorys x 3) ) ÷ 493 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dorrington House (Watton) is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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