Ellacombe

Ella Road, Thorpe Hamlet, Norwich NR1 4BP
Submit a Review
9.5 36 Reviews
  • Ellacombe, Norwich
Ellacombe is a delightful care home in the Thorpe Hamlet area of Norwich with stunning cathedral views. There is easy access to the A47 and the Norwich railway station.

The home provides specialist care for up to 45 people and supports people living with dementia, high physical dependency needs and residential care. Ellacombe can also offer short-term respite care.

Ellacombe is able to offer a variety of different rooms, a number of which provide en-suite facilities. Residents are welcome to bring small items of furniture, pictures and ornaments to add an individual touch to their room.

Catering staff provide a variety of home-cooked meals and the home welcomes visits from families and friends together with well-behaved pets.

Highly trained staff aim to provide individualised care in a warm and friendly environment where help is always on hand.

In addition there are dining rooms, spacious sitting and garden areas. Wi-Fi is available throughout the home.

Show Ellacombe on the Map

Care Provided by Ellacombe

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alison Roberts (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ellacombe

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,462
    • Self-Funded Residential Dementia Care £900 – £1,462
    • RESPITE Self-Funded Residential Care £900 – £1,462
    • RESPITE Self-Funded Residential Dementia Care £900 – £1,462

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Ellacombe to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ellacombe Reviews (36)

Total of 36, showing 21-36
9.5

Ellacombe has a Review Score of 9.5 (9.491) out of 10, based on 14 reviews in the last 2 years. Over all time Ellacombe has 36 reviews.

Overall Experience

  • 26
  • 9
  • 1
  • 0
  • 0

Date Published

36
2
5
14
22

Review from Paul A (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of the hard work and dedication of the whole team, Ellacombe is doing a fantastic job in keeping its residents safe during the ongoing COVID pandemic. It is evident that the staff genuinely care for their residents and will always go “the extra mile” with nothing being too much trouble to ensure
their well-being. An excellent well-run home.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind words about the care and support provided at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn P (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ellacombe took really great care of my mum for nearly two years; during the past year of Covid-19 restrictions we were unable to have indoor visits at times but I was very grateful to the home for going to such great lengths to keep all the residents and staff safe and to keep us as a family
informed as restrictions changed. During the good weather, gazebos were put up so that we could have garden visits; there were also arrangements in place for Skype calls and window visits managed by the wonderful wellbeing team over the winter months. I cannot thank everyone at Ellacombe enough for the kindness and support we had as a family particularly during such difficult times. The home itself is lovely with plenty of comfortable lounge areas inside and lovely garden areas outside with residents and visitors being encouraged to feel at home. I have no hesitation in recommending Ellacombe to anyone looking for a care home.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your very kind comments about the care and support provided to your Mum at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony J (Son of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the kindness, care and compassion my mother received. We were treated with respect whenever the family visited her. The staff showed total professionalism throughout her stay. This is a smaller unit which made it more personal and dignified.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind comments about the care and support your mother received at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Les M (Son of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care but...
My mother was in the care home for three and a half years; she passed away at Easter 2020.
The caring staff are very kind, compassionate and professional. Her needs were largely met.
But... the company itself is not quite so benign.
My mother ceased being a self-funder a few months
before she died. Norse Care were not prepared to take County Council rates so they wanted to move her on to another provider in Watson.
This was only averted when we said this was not really a humane way to treat an elderly, vulnerable human being. She was allowed to stay.
I advise you get this possibility aired with the company before taking up residence if you are likely to fall below the self-funding threshold during your stay.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind comments about the care and support your mother received at Ellacombe. We have noted your comments about the situation concerning funding and have spoken again to Norfolk County Council about this situation.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry C (Nephew of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a resident in Ellacombe for just over a year. Suffering from vascular dementia her behaviour could be challenging. The management and staff rose magnificently to this challenge, and whilst it took some months to settle her, they never gave up on her. It would have been so easy to have handed
her care over to a secure institution, the fact they did not is testimony to their care and professionalism. We always felt welcome, and we were part of the Ellacombe family.
Sadly she died in April having been taken ill early in February, again Ellacombe stepped up. She could have spent her final few months in the unfamiliar surroundings of a hospital, but Ellacombe, although not a nursing home said they were more than happy to keep her there.
To conclude the standard of her care throughout her stay was exceptional, and I would have no hesitation in recommending Ellacombe to anyone looking for a safe, secure and caring home for a loved one with dementia issues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jai C (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Ellacombe in March 2019. From her arrival, she has continually received a very high level of care and support. The carers and staff have looked after her with great consideration and attention to her needs, providing a comfortable and reassuring environment for her to be in.
From
my observation, this is also the case with all the other residents whose needs are treated with respect and as individuals with their own character and personality.
The food provided is always wholesome and nutritiously balanced. The cakes at teatime are a highlight!
I am always welcomed on my visits and made to feel at home. I am updated on my mother's health, activities and any concerns. Thank you for looking after her so well.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind comments on the care and support your mother is receiving at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marian R (Wife of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home in a quiet area of Norwich. Would recommend to anyone who was interested in care for their loved ones.
Staff are very polite and caring to all concerned. They do their job well in the situations they have to deal with, some not so pleasant!
Smiling is well taken by all concerned, making
one feel more relaxed at the time, in what lies ahead, with the illnesses they cope with.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind words about the care and support provided at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin M (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at Ellacombe for the last few months of her life before passing away in June. We have been very impressed with the quality and care shown to her during her stay especially during her last few weeks of life. All the staff were professional and displayed compassion and warmth
towards her which we will always be grateful for.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind comments about the care and support provided to your mother at Ellacombe. Please accept our condolences for your loss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Niece of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is in Ellacombe where she is very happy. Being a very critical lady, I feel she is well cared for, the home is very clean and bright and the food is very good and nothing is too much trouble for the staff who give a very good standard of care. The residents are free to move around as they please
including sitting or walking in the garden. They are kept clean and tidy and well supported in times of distress. From past experience, this home is one of the "BEST". I can only put this down to the manager and her team that makes Ellacombe run in a very efficient way.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your extremely kind words about the care and support your Aunt is receiving at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management are always cheerful and will answer any questions we have. Since my mum has been cared for at this home, I now no longer worry about my mum. Mum is happy here which is the main thing for us.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind words about the care and support provided for your Mum at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann C (Friend of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff and management all very kind and friendly and always very helpful.

Reply from richard smith, marketing manager at Ellacombe

Thank you for your kind words about the care and staff at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Son of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Ellacombe for 3 1/2 years until she passed away in August this year. The care she received was excellent and in particular the last few weeks of her life when she required end of life care. The management and staff were always approachable and helpful. It was such a comfort
to know she was so well looked after.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind words about the care your mum received at Ellacombe. Please accept our condolences for your loss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Noreen R (Guardian of Resident) published on 11 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Becoming the voice of my dear friend who had been in the hospital for a number of weeks, I found myself looking at care homes.
Ellacombe is by far the best that I visited, from being greeted by Management at my first meeting, (as this very new, responsible task had come to myself) after my first meeting
I felt great comfort in placing my dear friend with in the home.
The staff show and treat residents with dignity and with love of the job they do. The rooms, such lovely colours of calm green and duck egg blue, the choice of food on offer, just fantastic.
The communal sitting areas are also decorated in calm green and duck egg blue. The secure gardens are such a bonus feature within the home and kept to a high standard.
After having now been there for a number of weeks, my frail wilted flower of a friend I collected from the hospital that day, has now blossomed into a very healthy looking flower, this is due to the loving care, food and drinks (so no longer dehydrated) and the wonderful staff.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind words, we're so pleased that your friend is blossoming again!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James F (Son of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After finding out my father had entered the care home I had feelings of sadness. After my first visit, I felt fully satisfied with the home and staff who made me feel very welcome and explained everything to me about my father's residence there.
I look forward to future visits, meeting and getting
to know the staff who will look after my father.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your review and we look forward to getting to know you and your father better at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah C (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad moved in together in November last year. They both have various physical and metal health problems, particularly my father who can become quite difficult and agitated when unwell. Staff have handled the situation extremely well - ensuring separation when needed but at the same time ensuring
their rights and dignity. Staff are very kind and attentive. There are always plenty of staff around. Considering their complicated needs, both mum and dad seems very content and my mother much less depressed than usual. the manager is very hands on.

Reply from Richard Smith, Marketing Manager at Ellacombe

Thank you for your kind words about the care and support received by your parents at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather M (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has vascular dementia into Ellacombe on November 14th following a bad experience at another home. We are all immensely please with the care and kindness shown to her and her family. All of the staff are approachable and understanding. I feel as if a huge weight has been lifted off my
shoulders.

Reply from Richard Smith, Marketing Manager at Ellacombe

Dear Heather, thank you for your lovely comments about the care received by your mother at Ellacombe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.491)

Overview of Review Score

The Review Score of 9.5 (9.491) out of 10 for Ellacombe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.491 for Ellacombe is calculated as follows: ( (101 Excellents x 5) + (52 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.491

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ellacombe is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Denise Allington

Job Title: Manager

The current manager at Ellacombe is Denise Allington.