Faldonside Lodge

25 Cliff Avenue, Cromer NR27 0AN
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8.3 3 Reviews
  • Faldonside Lodge, Cromer
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Care Provided by Faldonside Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 15 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Asperger Syndrome
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • J Soobrayen
  • Person in charge
  • Andy Soobrayen (Owner)
  • Admission Criteria
    • Prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open door policy


  • Parking

  • On road adjacent to property


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Faldonside Lodge Reviews (3)

8.3

Faldonside Lodge has a Review Score of 8.3 (8.333) out of 10, based on 1 reviews in the last 2 years. Over all time Faldonside Lodge has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
0
1
2

Review from K D (Son of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving to Faldonside Lodge in Dec.19, the care team quickly recognised my dad’s difficulties and it was clear the support they provided was exceptional. Recently my mum became ill, the staff knew her from her regular visits and they frequently asked after her while she was in hospital, then in
the last days of her life, the Manager of the home and one of the carers went out of their way to bring my dad the 25 miles to visit my mum for the last time, which given my dad’s reduced mobility and anxieties, was no small task. After my mum died the staff were empathetic and compassionate towards our whole family, on the day of the funeral a carer accompanied my dad, she was amazingly compassionate and caring towards my dad. I have had many experiences with care homes over the years, but the care, compassion and person-centred approach that Faldonside have shown towards my dad and our whole family is outstanding and I would wholeheartedly recommend them to anyone looking for a care home.

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Review from Gary W (Son of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Smaller, bright and airy care home in a good location near local shops and seaside, clean and well maintained.
Professionally managed with excellent organisation, very approachable and helpful on any aspect concerning patients. Health and Safety and infection control well organised and maintained.
High
standard of professional care given at all times of the day and night. Carers are friendly and will do anything to make their patients stay feel like being in their own home. For example, getting things from the local shops when their patients are unable to do so.
Food is of high quality, varied and plentiful, with fresh locally grown vegetables
My Mums room was of a good size with its own TV and plenty of storage for clothes and personal belongings. There is a large bright lounge with TV and there is a good-sized dining room for the able patients.
Visiting was carefully managed during the Coronavirus for the protection of patients and staff but I was welcomed warmly and looked after well.

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Review from David M (Son of Resident) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding Faldonside felt like an extreme stroke of good luck. I knew I was in the right place as soon as I walked through the door; light, clean, airy and welcoming.
My Mum stayed here for 9 months, my review is for September 2014 to May 2015. During all that time the staff were lovely, it was always
a pleasure to visit. I turned up at all times of the day and early evening and never came across anything that caused me any kind of worry.
The Manager runs a very good, caring home, he’s a professional, but always friendly and approachable and all the staff who are wonderful people in their own right take their lead from him.
The standard of care is exceptional, thoughtful, kind, effective and really quite inspiring.
Having my mum stay here was the best decision we ever made.
I doubt you could find a better home anywhere.

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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Faldonside Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Faldonside Lodge is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.333 Points relating to the number of positive Reviews for Faldonside Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3. 1 Positive Reviews ÷ 3 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Faldonside Lodge

What types of Care is Faldonside Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Faldonside Lodge provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Faldonside Lodge have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Faldonside Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Faldonside Lodge to the centre of Cromer?

0.2 mile(s) as the crow flies, distance by road may be significantly further.