Feltwell Lodge

Lodge Road, Feltwell, Thetford IP26 4DR
Submit a Review
8 Reviews
  • Feltwell Lodge, Thetford
Other Care Homes you may be interested in:
Member Logo
Care Homes belonging to Redlands House
Redlands House
9.6
Group Logo
Care Homes belonging to The Paddocks
The Paddocks
9.2
Member Logo
Care Homes belonging to Ford Place
Ford Place
9.9
Member Logo
Care Homes belonging to Brooklands Care Home
Brooklands Care Home
9.8
Member Logo
Care Homes belonging to Holmwood House Care Centre
Holmwood House Care Centre
9.8
Group Logo
Care Homes belonging to Nightingale Care Home
Nightingale Care Home
8.7
Show Feltwell Lodge on the Map

Care Provided by Feltwell Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 45 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Thomas Hanley (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Feltwell Lodge? View your Advertising Options

Feltwell Lodge Reviews (8)

Over all time Feltwell Lodge has 8 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 0

Date Published

8
0
0
0
8

Review from Carole H (Wife of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting/dealing with Feltwell lodge for nearly eight years now and in all that time, I have had no occasion for any concern. They have been ready for any change in my husband's condition and met it in a completely professional and caring manner.
The care has always been exemplary with
everything done in a dignified, caring and compassionate way.
The food surpasses what I have been offered in other establishments, by a long way, all home-cooked too.
The help, understanding and kindness, shown to me, also, is far and above what I have experienced elsewhere.
I just hope if I need a home, I will be fortunate enough to go into one as good, or even half as good as Feltwell Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul T (Son of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 21 months, and we as a family could not have wished for a better care home. Mum was treated with dignity, care, compassion and humour by all the staff, especially in her last few months when she was bed-bound and unable or unwilling to communicate most of the time. All the
staff seem to do their job because they want to, not because they have to. Thank you once again for being with Mum when she passed, it means the world to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole L B (Daughter of Resident) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident of Feltwell Lodge from Dec 2017 to Sep 2019. During this time, I have been nothing but impressed with the quality of care and attention shown to my mother, as well as other residents. The management and staff truly go above and beyond in their approach to caring for the residents.
My mother was bed-bound for most of her time at the Lodge, but the staff made it a point to include her in activities that might interest her; arranging for bedside poetry reading, granting us permission to put up a bird feeder directly outside her window, and bringing in visitors and animals to her room whenever possible are but a few that come to mind. The staff we encountered all demonstrated kindness, patience and professionalism; personal hygiene and facility hygiene standards were excellent, and they did a wonderful job of keeping Mum as healthy and comfortable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed today with the entertainments manager. She had arranged for curators at a local museum to visit the home and talk about artefacts they had brought with them. My Dad engaged with one of the gentlemen immediately and was the most animated I have seen him in ages. An excellent way to
'reach' the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara M (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always spotlessly clean and tidy. The staff are caring and respectful to both visitors and residents. I and family are so pleased we have such a beautiful home in our area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Son of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kind, polite and efficient.
Have found that all staff look after my mother with care and kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne-Marie H (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Feltwell Lodge is a genuine home from home. The care and respect my Dad has received has been outstanding and so comforting for us his family. I recommend Feltwell Lodge without reservation. Staff are caring, hardworking and sensitive to the individual needs of residents. The environment is warm, clean,
homely and stimulating and every effort is taken to get to know the residents well to best meet their individual needs. The setting and gardens are beautiful and the activities arranged have brought real joy to my Dad. Nothing is too much trouble and time is taken to answer queries clearly and fully. Feltwell is led by an experienced, caring and inspiring individual whose passion and determination to provide the best care possible for his residents shines through. All staff, nursing, care, cleaning, catering, grounds and maintenance take pride in their work and we will never be able to thank them enough for providing such a safe and comfortable space for my Dad to move to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deni W (Friend of Resident) published on 23 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home, managers and staff are amazing! They are so welcoming and helpful and they do their jobs amazingly. It’s like a home from home. Everything is resident-centred and they look after them so well, as if it’s their own parents/grandparents. If you have any special requests they do everything thy
can to accommodate you. I can honestly say they went above and beyond my expectations for a care home! The manager makes the home what it is with his fantastic team around him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Feltwell Lodge

What types of Care is Feltwell Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Feltwell Lodge provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Feltwell Lodge have?

There are 37 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Feltwell Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Feltwell Lodge to the centre of Thetford?

9.5 mile(s) as the crow flies, distance by road may be significantly further.