Fridhem Rest Home

79 Station Road, Heacham, King's Lynn PE31 7AB
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8.2 7 Reviews
  • Fridhem Rest Home, King's Lynn
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Care Provided by Fridhem Rest Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Fridhem Rest Home Ltd
  • Person in charge
  • Angela Bailey (Owner)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Fridhem Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Fees are excluding any hairdressing, toiletries, glasses, hearing aids, batteries, dry cleaning, clothing replacements, & private papers/magazines. We do have a selection of daily papers for residents to share.
  • (these prices are only a guideline, please contact Fridhem Rest Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Fridhem Rest Home encourage visiting loved ones as much and as often. Fridhem Rest Home also refer to the national guidelines on visiting care homes which encourage good hygiene and require visitors to wear facemasks during their visits. Fridhem Rest Home would appreciate a phone call before visiting in order for them to monitor the amount of people inside of the house at any one time.


  • Parking

  • Fridhem Rest Home have parking facilities just outside the house accessible to all staff, tradespeople and visitors.


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Fridhem Rest Home Reviews (7)

8.2

Fridhem Rest Home has a Review Score of 8.2 (8.200) out of 10, based on 1 reviews in the last 2 years. Over all time Fridhem Rest Home has 7 reviews.

Overall Experience

  • 6
  • 0
  • 1
  • 0
  • 0

Date Published

7
0
0
1
6

Review from Catherine K (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked in the door, I could tell that this home was an ‘exception’ to the general expectations of a care home, in a very positive way (and I have visited many others). Fridhem Rest Home is as near as you can get to a ‘home from home’, and the staff clearly take the time to get to know
their residents, and care for them as individuals. In my opinion, as we were not in a position to have my father at home with us, he could not have been in a better place to end his long life. The care that the staff gave to Dad and his family in the last weeks of his life was second to none. He was treated with such respect and dignity, particularly in his last few days, and I cannot express how much this meant to me, both as his daughter and a health care professional myself. I will forever be grateful to the wonderful team who shared his life for the last few months, and as he said himself ‘if I have to be in a place like this, I don’t think you’d find a better one anywhere’.

Reply from Angela Bailey, Manager at Fridhem Rest Home

Thank you, it was a pleasure and a privilege to look after such a lovely man.


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Review from James B (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents have been residents in Fridhem and we have always found the staff to be thoroughly professional, kind and fully focused on the residents' welfare. The pandemic obviously presented many challenges, but we were always reassured by the level of support and caring provided. When our mother
passed away last year the staff were very sympathetic and supportive, especially to my father and helped him, my sister and I through that difficult time. For this and the continued care provided to my dad, we are extremely grateful.

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Review from Sheridan D (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited I found the staff friendly and helpful they have looked after my mum excellent and catered to all her needs, the activities are very good and keep the mind active the room is very neat and tidy, the garden is lovely with homegrown vegetables.

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Review from Charlotte L (Granddaughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this home enough. My Nan had vascular dementia and arthritis. She was previously in a previous care home for a few months. It was so disappointing like a mini hospital and no activities to help keep her mind active. This home was then recommended by word of mouth. What a difference
Fridhem made to the last two and a half years of her life. She was so much happier. It felt like a home, not a hospital. My Nan got back her old spirit and cheekiness. The way the residents were treated was with respect and kindness. I witnessed genuine warmth and care from all the staff. The care they gave my Nan was exceptional. When my Nan was in end of life care a member of staff spent half the night on the phone fighting for a doctor to sign off on a driver which she needed making sure a nurse came out asap. We were allowed to visit night or day this was all just after covid rules had changed so the home had been run ragged. She was kept clean and comfortable. Our Superheroes.

Reply from Angela Bailey, Manager at Fridhem Rest Home

Such a pleasure and a lovely lady to have looked after. Always had a smile, we often remember her. Thank you for your kind words.


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Review from A P (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care staff at Fridhem are great, they make the home welcoming and friendly. Unfortunately, we found this excellence in standards of care wasn't replicated when it came to the organisational practices of the home, involving families in care planning, and notifying us of changes in our mum's health.
The
latest CQC inspection report for the home sadly bears this out in the fact that safety and management were deemed as 'requiring improvement'.
We do not feel, having experienced ourselves upsetting experiences at the end of our mother's life, that the home's end-of-life policies and procedures are robust enough. We found Fridhem care home to be reactive, not proactive, and totally no planning. They were reluctant to call out of hours.
The home were found to be at fault by the Local Government Ombudsmen of having neglected the personal care of our mother. The complaint decision can be found on the Local Government Ombudsmen website.

Reply from Angela Bailey, Manager at Fridhem Rest Home

A CQC inspection and an ombudsman's investigation has been completed, their full reports are published public documents and can be reviewed on their websites. In both cases we were found not to have been neglectful in the end of life care of this lady.
Unfortunately CQC did say we required improvement but it was not around our policies and procedures or our reactions to dealing with a resident in declining health.
The ombudsman also found no fault other than one personal care issue for which an apology was issued and accepted by the family.
The staff and management have worked and continue to work incredibly hard in very difficult and unprecedented times of the last two years.
I am proud of what we have achieved and what we continue to with the high standard of care we continue to deliver to all our residents and families.
We have in place strategies to validate our actions , and constantly monitor with audits all factors relating to the management of the home.


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Review from Jane B (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home. The staff cared so well for our mother right up to the end. Everyone I met at Fridhem was warm-hearted and kind, and they all went out of their way to make life enjoyable for the residents.

Reply from Angela Bailey, Manager at Fridhem Rest Home

Absolute pleasure caring for such a lovely lady. Thank you very much for your kind words. Fridhem.


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Review from Octavia L (Niece of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home. I cannot thank the staff enough for the care that they gave my aunt during her entire time there and especially her last days. I cannot fault them and am so grateful for everything that they have done for both my aunt and my family at such a difficult time.

Reply from Helen Marshall, Manager at Fridhem Rest Home

Your Aunt was a lovely lady, we were so honoured to look after her right till the very end. Thank you for your kind words and all of the support your family has given to us at Fridhem Resthome.


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Current Review Score: 8.2 (8.200)

Overview of Review Score

The Review Score of 8.2 (8.200) out of 10 for Fridhem Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Fridhem Rest Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.2 Points relating to the number of positive Reviews for Fridhem Rest Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 1 Positive Reviews ÷ 5 = 0.2

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Fridhem Rest Home

What types of Care is Fridhem Rest Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fridhem Rest Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fridhem Rest Home have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Fridhem Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fridhem Rest Home to the centre of King's Lynn?

11.3 mile(s) as the crow flies, distance by road may be significantly further.