Furze Hill House

73 Happisburgh Road, North Walsham NR28 9HD
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9.7 46 Reviews
  • Furze Hill House, North Walsham
Furze Hill House was opened in November 2007 as a purpose built Home for 40 older people. Most of the residents are from the local area and many continue to remain in touch with families, friends and the local community. It is located on the outskirts of the lovely and historic North Norfolk market town of North Walsham.

Furze Hill's mission is to provide care in a safe, secure and homely environment. The aim is to give quality care in a purpose built home, so that an individual’s physical, emotional and spiritual needs are met. Support is given to each resident whilst also encouraging their independence. Respecting individuals' privacy, wants and needs in an inclusive setting.

The ethos of the home is Christian and this is enhanced by having a Chaplain (ordained minister) as part of the team.

Special attention is paid to the needs of people living with dementia. Staff do all they can to help those living with dementia hold on to their cherished memories. Encouragement is given to residents to acquire new skills and interests as this will give a sense of purpose and quality of life, so as to maintain mental, physical and spiritual health and well being.

All the bedrooms are single and en-suite and have views of the gardens, the surrounding woods or across the open fields towards Happisburgh.

Outside, the home has pleasant gardens, patios, seating areas and an ‘all weather’ gazebo. There are some raised beds where residents can grow vegetables.

The Home employs an activities leader who compiles a programme of weekly activities. These include board games, puzzles, crafts, skittles, film shows, reminiscence, quizzes and gardening. Daily activities are posted on the Home’s notice board.

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Care Provided by Furze Hill House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jodie Hemmings (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Furze Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,169 – £1,169
    • Self-Funded Residential Dementia Care £1,169 – £1,169
    • RESPITE Self-Funded Residential Care £1,169 – £1,169
    • RESPITE Self-Funded Residential Dementia Care £1,169 – £1,169

  • Fees cover all aspects of support for skills of daily living.
    Hair dressing, Foot Health care and any items purchased from the in house shop are charged as extra.
  • (these prices are only a guideline, please contact Furze Hill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors any time of the day.
    Family & friends able to come and have meals with their loved one at anytime


  • Parking

  • Parking is available on site. Including Disabled spaces


Furze Hill House Reviews (46)

Total of 46, showing 1-20
9.7

Furze Hill House has a Review Score of 9.7 (9.713) out of 10, based on 20 reviews in the last 2 years. Over all time Furze Hill House has 46 reviews.

Overall Experience

  • 37
  • 6
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Date Published

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Review from H C (Daughter of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy at Furze Hill. She has a lovely relationship with the staff and they are kind and patient with her. Whenever we visit the home and her room is clean. There are plenty of activities for all residents to join in. I cannot ask for anything more.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you so much for your feedback. This is very important to us in the continuing improvement of our service. I am delighted that you are pleased with the care your Mum receives.


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Review from D P (Brother of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When entering Furze Hill, I am always welcomed, and when necessary, a staff member will tell me if any clothing my brother requires. The day I visited it was my brother's birthday and a cake was made to celebrate. We sat in the communal area, talking about the day. I saw a member of staff talking with
other residents and helping with puzzles. During this visit we were offered tea and coffee with biscuits. My brother is known by many staff members.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your review. I am pleased that you had an enjoyable visit on your Brother's Birthday. We use any feedback gained in our continuous improvement of the service. Your contribution is much appreciated.


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Review from A U (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything at Furze Hill is absolutely amazing. Mum has been living here for 5 years. The staff are first class in everything they do for mum nothing is too much trouble. We as a family are informed about every thing around mums care. We would 100% recommend Furze Hill.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your Review submission, your views matter a lot to us and we use all feedback in the continuous improvement to the service we offer. I am delighted that you are assured that your Mum continues to be supported by first class staff


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Review from M B (Son of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Furze Hill in July 2024 when he was not coping at home on his own due to increasing dementia. The staff have been very understanding about his needs. He suffered a broken hip in November and, since his return from hospital, has required a higher level of care from the staff, which has
been brilliant.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback, all feedback is important to us in ensuring that the service is continually improving. Myself and the team are overjoyed with the review that you have submitted through this platform.


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Review from P W (Son of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I have nothing but respect and admiration for the whole team without exception. At no point have I questioned that they want my mother's time there to be the best it can possibly be, unfortunately they are being help back by the conditions created by the building itself, it seems not possible to control
and keep an acceptable and not oppressive temperature level. The lounge in particular stands out as a problem, her own room has also been a problems. We need the Salvation Army to step up and provide the backing and expertise to rectify the building heating problem which is seriously letting them down. Any low marks only due to the building.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your review. I am pleased to hear that you are happy with the care and support that your Mother receives. We are aware that some areas of the home can be warmer than others. We had a new boiler system fitted quite recently and have a maintenance plan in place for replacing the heating manifolds that haven't already been replaced. We have also had engineers on site to check the heating system itself. As the weather is unpredictable in terms of temperature, it is more difficult to retain an ambient temperature throughout. The Lounge in particular does get warm due to the large windows and the position of the sun towards the afternoon. Please be assured that we are aware and are taking action regarding the fluctuating reliability of the heating system. I will share your comments with the property team.


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Review from Eddie P (Husband of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been so well looked after at times when she gets upset, they are fantastic staff. Not only do they care so well for my wife they also give me so much help in good and upsetting times. I can always have tea and biscuits and juice, I can also have a meal with my wife every day if I want. My
wife at times can be so upset and with her walking not good the staff are truly magnificent. When I go home after visiting I know she is safe with plenty of car and love. Thank you so much.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback. We use all feedback received in the continuous improvement of the service we provide. I am delighted that you feel welcomed into the home and that you know your wife is in good hands.


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Review from S L (Nephew of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much patience, much care, much compassion.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback. We welcome feedback in order to continually strive in the improvement of the service.


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Review from S G (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at Furze Hill House very attentive and caring towards my mother's needs.
I was visiting my mother and was in the room when staff came in to weigh, wash and dress her, they were kind, encouraging her to do as much as she could for herself while making her feel safe and secure.
The
staff are cheerful, and my mother is happy. She is encouraged to socialise taking part in activities with others, which she enjoys.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for taking time out to review us and give such lovely feedback about the staff. It is very much appreciated by us all. All feedback that we receive is used in our continuous monitoring and improvement of our service, therefore very important to us.


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Review from A C (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sadly had to move my mum into care in November 2022. As much as we wanted to keep her at home we knew we couldn't keep her safe there any longer. It was one of the hardest decisions we had to make. However, since mum has been at Furze Hill House she really has flourished. To have such a kind and
caring environment we have seen that constant state of anxiety she used to have reduce. She is so content and as hard as the decision to move her was we are so grateful we did, and that it was Furze Hill she went to. The staff go above and beyond, they are like a big family and that really comes across every time we visit. I find all the staff approachable and they listen to any concerns we may have. Even better, they feedback on any concerns they may have regarding mum and keep you well informed. I cannot thank every member of the team at Furze Hill enough for everything they have done for mum and for us! Being able to sleep at night knowing she is cared for is priceless.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your lovely feedback about our home. We use all information collected in reviews in our continuous improvement planning. I will be sharing your review with the staff team. It is a pleasure to have your mum as a resident here. We aim to ensure that Residents and their families and friends feel that they are part of our family, this is evident from your review.


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Review from Denny H (Daughter of Resident) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in your lovely care home for respite. He had been a bit poorly. He arrived in a wheelchair and was nonverbal. After a few weeks, he made amazing progress. The manager is passionate about her role and always goes above and beyond her duty of care. The staff are dedicated caregivers.
We knew
his carer when our mum was a resident here five years ago. We knew Mum was in good hands.
She made my dad feel at ease at all times. She reassured him and comforted him when he was feeling anxious. The care and love the team shows to their residents is amazing! My dad left Furze Hill talking and walking with the aid of a stick and with confidence too! You truly are amazing! We can't thank you enough!

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you so much for the lovely words in your review. It was a real pleasure to have your dad stay with us. I will pass on your comments to the staff team and include them in our quality assurance monitoring.


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Review from N B (Husband of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-run care home, with nice staff who are infinitely patient (some residents with dementia are sometimes quite difficult). Warm and friendly atmosphere. My wife suffers from a neurological condition leaving her crippled, blind and unable to communicate but she seems not unhappy and still manages rapport
with staff.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your review. Your feedback is very important to us. We use all feedback that we receive to continuously improve the service offered to our residents.


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Review from Sandra G (Cousin of Resident) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than happy with the way my cousin has been cared for and over the months we can see she has settled well. The home and the staff are excellent and we are really pleased with everything.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback, it is very important to us. We use all feedback received to ensure that the service we provide is of an excellent standard and make changes where people have brought to our attention any areas that we can improve on. I am pleased to learn that you are happy with the way your relative has been cared for.


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Review from A G (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been so impressed by Furze Hill House in the few months since my mother moved there. The staff are simply wonderful. They're friendly, helpful and patient (even when getting demands from every direction!) and they always treat the residents with great kindness and respect. The management team have
been really supportive too. It's clear to see that my mum is being well looked after. The care home itself is always clean, bright and welcoming. There's also a very active programme of events and activities for the residents. Since I live far away, I particularly appreciate the social media updates - it's lovely to be able to get a taste of what's going on and gives me something extra to talk about when I visit.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback, which is very important to us. We use all of our feedback to ensure quality provision within our service.
I am pleased that you are happy with the support that your Mum is receiving.


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Review from B B (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Furze Hill last summer after breaking her hip and becoming wheelchair-bound to further add to her advancing Alzheimer's. The team were great in helping and advising us on getting things sorted as quickly as we could. The team are happy, friendly, kind and professional, creating
a positive and happy atmosphere in the home that is often missing. The social media page is very active and a wonderful way to check in on the many and varied activities and see my beloved mum. Most importantly, I think that the quality of care and management is very high. Both for my mum, but also care and consideration for my dad, as he adjusts and copes with living alone and my mum's condition. The only thing that I think could be improved is the food, it often looks frozen or out of a packet, portion sizes are often small and seconds are limited. My mum is inevitably declining as she has a terminal condition, but I wouldn't want her to be anywhere else. Thank you to all the team.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your lovely comments and feedback.
It is very important to us to receive feedback to ensure that our service is running effectively and that we are able to continuously improve. I have taken your comments to the relevant department for their attention. I hope that you will see an improvement in the food going forward.


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Review from Jennifer P (Power of Attorney of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the resident arrived at Furze Hill in April 2023, she has been extremely well cared for. All the staff in every department are very professional and caring. They all seem to be working in a happy environment which filters down to making the residents feel comfortable and happy. The resident was
in a care home prior to Furze Hill where she became very depressed and lonely as little attention was paid to her. This changed immediately after she arrived at Furze Hill and she is now her happy mischievous self again. All the staff are very attentive and there is so much interaction between staff and residents it’s amazing. I think good management and staff are key at Furze Hill, nothing appears to be too much trouble. Cannot recommend it highly enough.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback. I am sure that we will all be boosted by your lovely comments. It is important to us to know how we are doing and we use any feedback in our quality monitoring of the home and the service that we provide.


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Review from David L (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff go the extra mile to ensure residents have the best possible experience, including special events such as Valentine's, summer BBQ, fireworks, Christmas and New Year events.
Lovely, clean, purpose-built care home.
Great facilities.
Nowhere better for people with Alzheimer’s.
Would strongly recommend.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback. I am sure that we will all be boosted by your lovely comments.
It is important to us to know how we are doing, and we use any feedback in our quality monitoring of the home and the service that we provide.


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Review from S M (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the carers at Furze Hill to be very good to the residents that live there.
The food is also good.
Seems a happy place to be, and something is going on for residents to do mornings and afternoons if they wish.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your review. Your views are important to us.
We use the information that you have given us in our quality assurance process. Making improvements to our service where there is a need.


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Review from S N (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in this care home since 2020. Her deterioration has been significant since. She is often left alone in her room as she refuses to get out of bed. I have asked many times for her to have a milky coffee and a banana for breakfast which she only gets occasionally. Pressure area care
is good, the home is clean and the facilities are good. Communication between myself and the managers is excellent. The home has lots of activities and is always warm. My mum always looks very smart.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback. This is very important to us. We use all feedback in our quality assurance process to continually improve the support of our residents.
Please also be aware that if at any time you are unhappy with any element of support at the home, we have a complaints policy/ procedure clearly displayed in the Village Square. Our team leaders/management team are always happy to receive any concerns that you may have so that any issues can be dealt with at the time.


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Review from Carol F (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home in a peaceful setting surrounded by woodland and wildlife. Care staff and management are always kind and helpful. Excellent facilities; hairdresser, small shop and manicurist as well as chef produce and a lovely variety of meals, cakes and etc. Visitors are always welcomed and there
are many activities for everyone to join in if they wish.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback. It is very important to us that our residents and their families are happy with the services we provide.


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Review from C S (Wife of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has and is receiving the most caring and compassionate support in this home. The staff are like family now. Nothing is too much trouble for them. They always have a friendly smile and will go over and above their duty to accommodate his needs. He and my family cannot raise them enough. It's
the next best thing to being at home for him.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your review. Our aim is to make Furze Hill House as homely as possible and respect Residents, visitors and each other as family.


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Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Furze Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Furze Hill House is calculated as follows: ( (195 Excellents x 5) + (20 Goods x 4) + (18 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 237 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Furze Hill House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

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Jodie Hemmings

Job Title: Home Manager

Joined: 2017

Jodie has worked in the Social Care sector, starting as a Care assistant at the age of 18. She has been employed by The Salvation Army since June 2017 in her current role.
Jodie has gained Social Care qualifications, skills and experience in the time that she has been working in the care sector, her highest qualification being a Level 5 Diploma in Leadership in Health and Social Care.
Jodie has experience in working with Older people, including those living with Dementia, People living with a Mental Health Condition and also People living with a learning disability.


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Louise Cook

Job Title: Head of Care

Joined: 2022

Louise has a wealth of knowledge and experience in Adult social care, particularly in working in Older Peoples Services.


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Deborah Dale

Job Title: Business and Facilities Manager

Joined: 2014

Debbie has worked at Furze Hill House for a number of years in a supervisory role. Debbie has gained further skills and knowledge around business management since being in her current role. Debbie has a passion for person-centred support of the residents, staff and related personnel.


Frequently Asked Questions about Furze Hill House

What types of Care is Furze Hill House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Furze Hill House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Furze Hill House have?

There are 40 Single Rooms.

What are the Facilities & Services at Furze Hill House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Furze Hill House to the centre of North Walsham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.