Furze Hill House

73 Happisburgh Road, North Walsham NR28 9HD
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9.7 42 Reviews
  • Furze Hill House, North Walsham
Furze Hill House was opened in November 2007 as a purpose built Home for 40 older people. Most of the residents are from the local area and many continue to remain in touch with families, friends and the local community. It is located on the outskirts of the lovely and historic North Norfolk market town of North Walsham.

Furze Hill's mission is to provide care in a safe, secure and homely environment. The aim is to give quality care in a purpose built home, so that an individual’s physical, emotional and spiritual needs are met. Support is given to each resident whilst also encouraging their independence. Respecting individuals' privacy, wants and needs in an inclusive setting.

The ethos of the home is Christian and this is enhanced by having a Chaplain (ordained minister) as part of the team.

Special attention is paid to the needs of people living with dementia. Staff do all they can to help those living with dementia hold on to their cherished memories. Encouragement is given to residents to acquire new skills and interests as this will give a sense of purpose and quality of life, so as to maintain mental, physical and spiritual health and well being.

All the bedrooms are single and en-suite and have views of the gardens, the surrounding woods or across the open fields towards Happisburgh.

Outside, the home has pleasant gardens, patios, seating areas and an ‘all weather’ gazebo. There are some raised beds where residents can grow vegetables.

The Home employs an activities leader who compiles a programme of weekly activities. These include board games, puzzles, crafts, skittles, film shows, reminiscence, quizzes and gardening. Daily activities are posted on the Home’s notice board.

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Care Provided by Furze Hill House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jodie Hemmings (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Furze Hill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,169 – £1,169
    • Self-Funded Residential Dementia Care £1,169 – £1,169
    • RESPITE Self-Funded Residential Care £1,169 – £1,169
    • RESPITE Self-Funded Residential Dementia Care £1,169 – £1,169

  • Fees cover all aspects of support for skills of daily living.
    Hair dressing, Foot Health care and any items purchased from the in house shop are charged as extra.
  • (these prices are only a guideline, please contact Furze Hill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors any time of the day.
    Family & friends able to come and have meals with their loved one at anytime


  • Parking

  • Parking is available on site. Including Disabled spaces


Furze Hill House Reviews (42)

Total of 42, showing 21-40
9.7

Furze Hill House has a Review Score of 9.7 (9.735) out of 10, based on 17 reviews in the last 2 years. Over all time Furze Hill House has 42 reviews.

Overall Experience

  • 34
  • 6
  • 2
  • 0
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Date Published

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Review from Janina S (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Furze Hill almost a year ago during which time both their health and mobility deteriorated. The home has given me peace of mind keeping me in touch with what is happening, their care plans detail those little things that make the difference in life, and they are clean, comfortable
and well-fed. Furze Hill is keeping them cocooned in a safe, happy and fulfilled environment. There are lots going on, so much space and light, welcoming staff and Salvation Army services if residents, like my parents, wish to attend, but the religious element in no way detracts from the relaxed feel of the home. They love being there which is the most important thing for me.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback.
We are so glad that your parents are happy and settled at Furze Hill House.
We use all of our feedback in our quality assurance systems to ensure that we are getting things right.


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Review from Martin R (Son of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Furze Hill in 2019, and I have always found the quality of care excellent. The staff are always friendly and helpful. Their knowledge and expertise in working with dementia residents are wonderful. It gives me peace of mind that my mum is cared for in a clean, safe and caring environment.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback.
We use all feedback to ensure we provide a good quality service.


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Review from R M (Daughter of Resident) published on 19 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Furze Hill House for almost one year. I have no complaints whatsoever. Care is first class at all times.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your review. We will use the content of all reviews in our quality assurance procedure.


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Review from M P (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Furze Hill enough, I'm always welcomed by friendly staff when I visit my mum and nothing is too much trouble with the care they show my mum.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you so much for your positive words of recognition for Furze Hill House and its wonderful staff team.


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Review from Lindsay S (Son of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Furze Hill House in October 2021 from Hospital as a very frail 96-year-old man. The home has a lovely warm and welcoming atmosphere and my father quickly settled in. He has increased in weight and most importantly his anxiety levels have almost completely disappeared. The family are
so pleased to have found Furze Hill House, it’s run like a family home. The Management and Care Team give such wonderful care, my father could not be anywhere better to spend the remaining time of his life.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your review of Furze Hill House.
Our aim is certainly to provide care in a loving, family environment and your review reflects our aim.


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Review from Gemma W (Granddaughter of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is well cared for and always dressed and looking presentable. The staff are very welcoming and attentive and the home is always clean.

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Review from Annamarie S (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident at Furze Hill for exactly 1 year, it was the hardest decision to make putting my mum into care, but I cannot express enough how wonderful all the staff have been for both my mum and myself. They show her so much love, respect and patience. I have witnessed so many heartwarming
moments during my visits between staff and residents. It is a 10 out of 10 from me!

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Review from Ray S (Friend of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our close, family friend has been a resident of Furze Hill for 3 years. Since leaving her own home, where she was struggling to cope, she has taken on a new lease of life, and couldn't be happier. She is so well looked after in every respect - all the staff are so friendly, helpful, always smiling and
polite, very caring. The surroundings are modern and the facilities are excellent - outings and in-house entertainment are great. Food is great, with a good choice at every meal - an excellent 'hotel'!

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Review from Linda W (Daughter of Resident) published on 26 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Furze Hill for 10 months and the change in her has been remarkable. From wanting to stay in her room all day and waiting to die, she now joins in most of the activities and has an interest in life again.


I cannot praise the staff enough. Nothing is too much trouble and every Saints

Day/festival or what have you is celebrated with fancy dress, themed food, entertainment etc which I think the staff enjoy as much as the residents! All the staff are pleasant, caring and seem to enjoy their work. Management is very approachable and friendly.


The home is clean and well kept with no unpleasant smells. The rooms themselves are spacious and comfortable with a large en-suite shower room. Almost every day there is some sort of entertainment or activity and a programme is given to all the residents so they can plan their week ahead.


I am made to feel very welcome when I visit. The fresh flowers on the tables are a nice homely touch.
A well run caring care home.


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Review from Richard D (Son of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother thoroughly enjoyed her stay at Furze Hill, despite her health at the time which led to her going on to hospital. It was great having a choice of having meals in her room, the dining room or upstairs, where she sometimes would entertain family and friends. The attention and care were always
there and this gave her a sense of security and reassurance. Staff were pleasant. The facilities and layout excellent and the whole experience was very positive.

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Review from Heather W (Wife of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As far as I see it everything at the above home is excellent. The staff are very friendly and so approachable this also applies to management.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your feedback. It is important to us that Residents and their families are pleased with the Home.


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Review from Ellie B (Great Great-Niece of Resident) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home with a variety of activity to do, staff are lovely. Would recommend this place if anyone needs to go into a care home.

Reply from Aaron Bellward, Head of Care at Furze Hill House

Thank you for your kind comments. :)


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Review from Sam W (Niece of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting Furze Hill on numerous occasions I feel it is a care home working at a very high standard. It is bright warm and inviting.
All Staff from the office to the kitchen are always on hand with a friendly smile.
The chaplain is an added bonus as faith is important to my aunt.

Reply from Aaron Bellward, Head of Care at Furze Hill House

Thank you for your kind comments :)


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Review from Geraldine W (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities are bright and attractive and the building is kept very clean. The laundry service is particularly good. The meals are served in a pleasant dining room but the main meal of the day often resembles a poor school dinner and little attempt is made to get residents to eat fruit.
The lack
of activities in recent months has been worrying and little attempt has been made to book one-off providers.

Reply from Aaron Bellward, Head of Care at Furze Hill House

Thank you for your feedback, Geraldine. Our new activities team leader starts on the 12th November and this is a full-time role. However, there has been a provision of activities whilst recruitment was in process although we accept that this does not meet our standards. Fruit is served at breakfast and on each snack trolley and as desert several times a week. We have taken your points on-board and will be monitoring this. We do operate an open door policy and if you have any further issues please don't hesitate to pop in and see one off us.


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Review from Samantha (Granddaughter of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Furze Hill have been so warm and welcoming to my grandmother as well as to our family. The home is always clean, tidy and welcoming. The support we have received as a family has been invaluable. Thank you all very much.

Reply from Aaron Bellward, Head of Care at Furze Hill House

Thanks for your kind review, Samantha. :)


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Review from Naomi J (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is increasingly looking for ways to stimulate the residents. They are given respect and feel safe.
I genuinely feel that the carers have the best interests of the residents at heart.

Reply from Jodie Hemmings, Home Manager at Furze Hill House

Thank you for your review.


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Review from Christine (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Furze Hill for just over a year. She has flourished with the care provided - her mobility has improved as has her general wellbeing. The staff are wonderful - I witness lots of interaction with residents when I visit and mum clearly likes them very much. There are lots of activities
for residents to join in with which is great, and the bedrooms are all spacious with en-suite shower rooms. I haven't been present at mealtimes but mum assures me that she enjoys the food and has lots to eat! It's a big weight off my mind to know mum is safe and well cared for.

Reply from Aaron Bellward, Head of Care at Furze Hill House

Thanks for your kind comments Christine. It's a pleasure to care for Mum.


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Review from Frederick M (Husband of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be difficult to find a better care facility than Furze Hill. I did visit a considerable number of care homes prior to choosing Furze. The management team here are friendly and efficient and are always available to discuss any of the problems that inevitably arise with dementia patients. The
care staff are superb. Nothing is too much trouble and the commitment and kindness that they show to residents and relatives is so reassuring. We still have the occasional hitch with hearing aids that go missing or not fitted correctly. Overall excellent.

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Review from Susan N (Daughter of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Furze Hill is a lovely, bright modern home. Kept at a very high standard by the housekeeping team. In the past three years my mum has lived there it always smells fresh and there are usually fresh flowers around, which makes it feel very homely when visiting.
The staff are friendly and a cheerful bunch,
who care for the residents with respect and warmth. The rooms are bright and modern, with good quality fittings. They are a really good size, with large walk in shower rooms in them all. The soft furnishings have recently been replaced, and residents were asked to choose fabric designs they liked for their rooms, which I thought was lovely. There are lovely views from most rooms over the gardens or countryside, and many quiet areas to sit. I would highly recommend this home,as I know my mum is safe, warm and well looked after at a time in her life when failing health make life very difficult for her.

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Review from William S (Husband of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident of Furze Hill House for one year and the attention and care was excellent.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Furze Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Furze Hill House is calculated as follows: ( (164 Excellents x 5) + (19 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 200 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Furze Hill House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

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Jodie Hemmings

Job Title: Home Manager

Joined: 2017

Jodie has worked in the Social Care sector, starting as a Care assistant at the age of 18. She has been employed by The Salvation Army since June 2017 in her current role.
Jodie has gained Social Care qualifications, skills and experience in the time that she has been working in the care sector, her highest qualification being a Level 5 Diploma in Leadership in Health and Social Care.
Jodie has experience in working with Older people, including those living with Dementia, People living with a Mental Health Condition and also People living with a learning disability.


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Louise Cook

Job Title: Head of Care

Joined: 2022

Louise has a wealth of knowledge and experience in Adult social care, particularly in working in Older Peoples Services.


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Deborah Dale

Job Title: Business and Facilities Manager

Joined: 2014

Debbie has worked at Furze Hill House for a number of years in a supervisory role. Debbie has gained further skills and knowledge around business management since being in her current role. Debbie has a passion for person-centred support of the residents, staff and related personnel.