Glendon house is situated in the elegant seaside village of Overstrand, (holiday destination for Winston Churchill.)
Residents can enjoy the award-winning beach, local shops, cliff top café and garden centre all within a few minutes walk from the home.
Glendon House is a well-established dementia care home which boasts 33 beautiful bedrooms steeped in period charm with all the character and atmosphere of a family home.
The home benefits from a range of different communal spaces including a large conservatory, main lounge, dining room, games room/pub and extensive landscaped gardens and courtyard that combine comfort and accessibility with resident safety and security.
The real charm of Glendon house is the exceptional care that the dedicated and compassionate staff deliver to their residents. Living well is the real focus of the team with a real desire to deliver compassionate, highly dignified and respectful care that is planned in partnership with the resident and their loved ones.
The home provides a full programme of activities with dedicated staff to offer something for everyone and encourage a lively and stimulating environment, or quiet contemplation if that suits the resident better.
Long and short term residents and respite care, pets are accepted by arrangement.
Why not pop in for a chat over coffee or lunch and see what Glendon House have to offer.
Glendon House has a Review Score of 9.6 (9.586) out of 10, based on 13 reviews in the last 2 years. Over all time Glendon House has 19 reviews.
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6
Reviewer Connection to Glendon House
5
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2
2
1
1
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13
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Review from P C (Wife of Resident) published on 7 November 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My husband has been at Glendon House for eleven weeks now. He has dementia. Although he would rather be at home with me, he is content and well looked after. I can visit him at any time and take him out. The manager and team leaders are always there to answer any questions. All the staff are friendly,
patient and caring. The food is excellent, I have Sunday lunch there most weekends. There is a programme of activities every morning and afternoon and organised outings. It is a happy, homely care home and I cannot recommend it highly enough.
Reply from Nadine Perrin, Manager at Glendon House
Thank you for all of your very positive comments. I will pass this on to the team.
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Review from J G (Husband of Resident) published on 3 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My wife has been a resident at Glendon House for only a few weeks after moving in directly from a stay in hospital. During her stay, there has already been a noticeable improvement in her demeanour and she now has many more good days than bad. She has no complaints regarding the staff, food or accommodation
but would appreciate a little more care being taken over the correct return of certain items that have been taken to be laundered.
Reply from Nadine Perrin, Manager at Glendon House
I wish to pass on your positive comments to the team and I will pass on the feedback to our laundry lady about the clothing.
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Review from A C (Relative of Resident) published on 27 September 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
Excellent care home, fantastic setting, clean and tidy at all times. Stadd are fantastic and very friendly.
My family member has been here for almost 2 years, she is very happy with everything within the care home and all the staff.
Reply from Nadine Perrin, Manager at Glendon House
Thank you for your lovely comments, I will pass on your comments to our Laundry lady about the clothing.
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Review from Pauline A (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been living at Glendon House for nearly six months and has settled in very nicely. She is well looked after by all the caring staff and is very happy there. I am pleased with all the activities that the home has to offer to keep Mum entertained. The gardens and grounds are kept lovely
as well. The manager and her team are always at hand and approachable for any questions that I may have and deal with them in a reassuring way.
Reply from Nadine Perrin, Manager at Glendon House
Thank you for all of your comments, I will pass these on to the team.
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Review from Chris N (Husband of Resident) published on 30 July 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I cannot praise Glendon House and staff of all grades or appointments I've seen this first-hand and simply cannot fault anything in fact I'm extremely impressed with everything I've seen, the residents are extremely well looked after and catered for in every way.
Reply from Nadine Perrin, Manager at Glendon House
Thank you for your positive feedback and support. We will pass your thanks and comments on to the team.
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Review from M R (Son of Resident) published on 9 May 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Glendon House is set in a picturesque garden which is well-maintained with numerous flowers, trees and shrubs.
There are deer, pheasants and squirrels as well as blackbirds, robins, blue, great and long-tailed tits which all use the 3 bird feeding stations.
There is also an enclosed paving stone
courtyard with ample tables, chairs and benches.
The home is warm, safe and has spacious clean rooms and good food in particular the lunches.
The owner encourages an ethos of personalisation in making it your home and is prompt to please.
The home is well run by a manager who is approachable, positive and willing to give you her time and attention, she is ably supported by an experienced deputy manager.
The team leaders are informative, caring, dedicated and enthusiastic and the staff are friendly and kind.
The home benefits from a designated activities/events co-ordinator as well as a gardener and maintenance man.
Pets are welcome and relatives are able to stay for meals.
Reply from Nadine Perrin, Manager at Glendon House
Thank you for your positive comments and we will pass on your thanks to the rest of the team.
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Review from Mandy W (Relative of Resident) published on 23 January 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Our aunt had been in another care home since March 2020 and had been developing dementia over the past few years. It was thought that her care would be more suited at a dedicated dementia care home.
We approached Glendon House who were most accommodating and excepted our aunt into their fold.
In the
three weeks that our aunt has been a resident, she has settled in well and is becoming more like her old self.
All the staff are more than welcoming whenever we phone to see how auntie is getting on, they will always take the time to chat with us or assist auntie with her needs.
We believe that our auntie is more than 100% benefitting from being at Glendon House and will continue to do so and be happy in her new surroundings.
Reply from Nadine Perrin, Operational Support Officer at Glendon House
Thank you for your review we will pass on your comment's to all then team.
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Review from M B (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My mother is a resident at Glendon House, she has lived here for the last three years. All the staff treat her with dignity and respect and she is well cared for. Level of care is good, if I have concerns the team is happy to listen and are very obliging. I would not hesitate to recommend this establishment
to others. Always maintained a good CQC report.
Reply from Nadine Perrin, Manage at Glendon House
Thank you for all your positive comments and we will pass on your thanks to the team.
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Review from Simon B (Son of Resident) published on 6 December 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
It is a lovely care home and the staff are excellent and very helpful. My mum is very happy here and I'm relaxed knowing she is looked after with the best of care.
Reply from Nadine Perrin, manager - at Glendon House
Thank you for your positive comments and we will pass on your thanks to the team.
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Review from P C (Stepdaughter of Resident) published on 6 November 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My stepdad was at Glendon house from April 2023 to October 2023, he received excellent care all the while he was there, all the staff from domestic, kitchen, care and management are excellent. The whole team could not do enough for him. The facilities are very clean and comfortable. Lovely gardens to
sit in, lots of events going on to keep residents busy. Lovely seaside village, can go down on the beach a lot to do. The care home is a five-star facility, absolutely amazing thank you all so much.
Reply from Rhod Smart, Owner at Glendon House
Thank you for your review. I was particularly pleased that you mentioned all the various staff who make up the team at Glendon House. It is a team effort to provide good care and we enjoyed having your stepfather in the home. I will ensure that your comments are passed on to all.
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Review from Catherine K (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother lived at Glendon House for four years and four months. She was very happy there. She loved all the carers and they looked after her with love and respect. She enjoyed the food and some of the activities, especially painting and listening to singers - she very much enjoyed anything to do with
music. I can't praise the staff at Glendon House highly enough - everyone was kind and friendly to me and knowing that Mum was so happy in her last years is all a daughter could wish for. Thank you everyone at Glendon - I will never forget you.
Reply from Nadine Perrin, Manager at Glendon House
Thank you for all of your kind and positive comments.
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Review from David M (Son of Resident) published on 30 June 2023
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
My mother came to Glendon House following a difficult eight-week stay in the hospital. She was very frail and needed real care due to her lack of mobility and I feel that our expectations of the home were surpassed greatly. The lovely staff, many of whom are highly experienced, showed such a caring
manner and we felt that nothing was too much trouble and we were always made to feel very welcome. The manager is a lovely lady and her caring nature is reflected in the way that the home operates.
Reply from Nadine Perrin, Operational Support Officer - at Glendon House
Thank you for your kind comment, we will pass on all of your thanks and appreciation to all of the staff group.
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Review from Elizabeth B (Friend of Resident) published on 21 June 2023
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Overall ExperienceOverall Experience4.0 out of 5
From what I have observed as a visitor and friend to a resident, the home has a very friendly staff of mixed races (very good) and my friend appears to be well looked after and cared for. Her appetite is not good as she is very poorly but food is always offered and encouraged. I am treated in a really
helpful way and my visit to her is a pleasure.
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Review from Brenda N (Wife of Resident) published on 13 April 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
My husband has just spent one year in Glendon House. Unfortunately, he was admitted to hospital a week ago and now needs nursing care. I can't praise the care and attention he received during his care highly enough. Glendon House became my second home, I was always made to feel welcome and any concerns
regarding my husband were taken on board and acted upon. I will miss my visits and the staff.
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Review from R K (Husband of Resident) published on 18 August 2021
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Overall ExperienceOverall Experience4.0 out of 5
My wife was placed in the care of Glendon House in July 2020, in the middle of the pandemic, therefore, making the experience even more difficult for my family and me. The staff have been excellent in keeping us informed regarding her health and wellbeing, always giving us time to talk and discuss matters
of concern - now visiting is possible we can see she is very happy which gives us peace of mind.
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Review from Melissa B (Daughter of Resident) published on 9 July 2021
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Overall ExperienceOverall Experience5.0 out of 5
My Dad has been a resident of Glendon House since 2017. He is extremely happy and settled at Glendon House. All the staff are fabulous, friendly and look after my Dad as one of the family. I am confident that my Dad is being extremely well looked after twenty four seven. Throughout Dad's residency here
the staff have supported me when there may have been a medical issue with Dad, nothing is too much trouble for them. Dad never has a complaint! He tells me the food is good and he can choose whether to take part in the many activities that are laid on. I would say these last few years have been some of Dad's happiest and I am sure he will continue to feel happy at Glendon House. All the staff get a massive ten out of ten from me and Dad!
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Review from C P (Daughter of Resident) published on 17 December 2019
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Overall ExperienceOverall Experience5.0 out of 5
My mother has been a resident of Glendon House a while now, and I cannot fault it at all. All the staff and management are very approachable and kind if there are any issues it is quickly sorted out. My mother has benefited from being there 100%, and she is happy.
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Review from Ben B (Son of Resident) published on 10 October 2019
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Overall ExperienceOverall Experience4.0 out of 5
Just love sending my Mum here for respite. Carers are fantastic although there does seem to be a mañana across the home. Food is good and just love the residents. But laundry, Mum has stayed here three to four times now and I have to go back every time to collect missing items even though most are tagged.
I take photos of each item packed. They so need a nominated person to do laundry rather than a disorganised approach.
Reply from Donna Toll, Care Home Manager at Glendon House
Thank you for your review. We are delighted to hear you are pleased with the level of care we are providing. It is always rewarding for the team to hear their hard work and dedication is recognised.
Since your review, we have updated and improved our systems in the laundry with a nominated member of staff on every shift.
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Review from Marie E (Resident) published on 9 August 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
My review covers from 28/08/2018 to date. My advice to a friend concerning their relative would depend on the mental condition of the relative. I must stress that Glendon House is more for dementia than residential.
To me, residents with violent tendencies should not be allowed to wander freely and
distress others.
Carers, when asked for help in this respect, reply there is nothing they can do. For residents like these, surely a separate unit is required. One resident, despite treatment, remained the same, threatening me with clawed hands and to avoid him, I have all my meals in my room.
Management pleasant and approachable, tackles and does her best to solve problems quickly. Staff kind, friendly and caring. I myself, exceptionally, am fairly mentally alert and mildly active, if in health, need help with washing, bathing, hair wash etc.
Cannot genuinely comment on activities, avoiding depression, seek social life elsewhere. In bed with a bout of illness lately. Staff absolutely marvellous. Immediate attention from especially night staff. I am happy here.
Reply from Helen Taylor, Area Manager at Glendon House
Dear Marie
We are pleased that you have chosen to live at Glendon House, but it is a designated dementia home. Our priority is to maintain the facilities in the most appropriate way for our residents, who with the exception of yourself, are all living with dementia.
The home’s spaciousness allows residents to wander from one communal area to the next in a safe environment and staff are trained to deal with behaviours caused by this illness.
We do hope that your health improves and you may be tempted to partake in the many exciting activities planned through the Summer. We are delighted to hear such positive comments about the Staff and our Manager.
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Current Review Score: 9.6 (9.586)
Overview of Review Score
The Review Score of 9.6 (9.586) out of 10 for Glendon House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.586 for Glendon House is calculated as follows:
(
(98 Excellents x 5)
+
(45 Goods x 4)
+
(9 Satisfactorys x 3)
)
÷ 152 Ratings = 4.586
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Glendon House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 13 Jun 2018
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
What types of Care is Glendon House registered for?
Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Glendon House provide?
Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.
How many Rooms does Glendon House have?
There are 30 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Glendon House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Glendon House to the centre of Cromer?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
