Harker House

Flower Pot Lane, Long Stratton, Norwich NR15 2TS
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9.8 83 Reviews
  • Harker House, Norwich
Harker House care home has been purpose built in the village of Long Stratton to provide residential care to 35 people over 65-years-old. The home includes a special secure unit for residents living with dementia.

Residents are invited to personalise their furnished room which also contains an emergency call bell system, fire alarm system and TV socket.

The home has adapted baths and showers, a payphone (although residents can choose to have a telephone point in their room), a hairdressing room and a secure garden.

The home prides itself on its friendly and welcoming environment and all residents have a key worker who works on the individual’s personal care plan, which is continuously reviewed so residents’ choices, interests and hobbies are all accounted for.

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Care Provided by Harker House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Coleman and Louise Tooke (Registered Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harker House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,004 – £1,258
    • Self-Funded Residential Dementia Care £1,004 – £1,258
    • RESPITE Self-Funded Residential Care £1,004 – £1,258
    • RESPITE Self-Funded Residential Dementia Care £1,004 – £1,257

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Harker House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Harker House Reviews (83)

Total of 83, showing 1-20
9.8

Harker House has a Review Score of 9.8 (9.837) out of 10, based on 16 reviews in the last 2 years. Over all time Harker House has 83 reviews.

Overall Experience

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Date Published

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Review from B R (Friend of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came with my sister to see a resident at Harker House Long Stratton and we were made to feel very welcome from the moment we stepped through the door. The entrance lobby was decorated in celebratory colours for valentines day and it was very well done. The staff that we encountered were very friendly
and we had a lovely visit, we will be back.

Reply from Paul Coleman, Manager at Harker House

Thank you for taking the time to complete this review, I am pleased you had a lovely visit to our home and were made to feel welcome. We look forward to your return visit.


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Review from A G (Cousin of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have visited our relative three times since she has been in Harker House. Every time we have been pleased with the situation. She is very happy has a lovely clean room and says the food is good. She also enjoys the entertainment.
All the staff we have met have been very pleasant + smiles all round.

Reply from Paul Coleman, Manager at Harker House

Thank you for taking the time to complete a review for us, I am so pleased your family member is happy living at Harker House. We look forward to you visiting again.


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Review from P L (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great reception and friendly. Made welcome straight away.

Reply from Paul Coleman, Manager at Harker House

Thank you for taking the time to complete this review, I am happy that you was made to feel welcome and have settled into your new home.


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Review from Emma S (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have been more than happy with the quality of care that my mother has received for the past 16 months until she sadly passed away before Christmas. Any issues or concerns that we raised were dealt with promptly. The wellbeing of the residents was always put first with activities most
days, my mum especially enjoyed the trips out. The home is kept immaculate by the domestic staff and home cooked food is enjoyed by the residents. The environment is homely and like one big family due to all the caring staff. Any health concerns were brought to the attention of the GP by the staff with us being made aware. Mum came to think of the carers as part of her family, Harker House will always hold a special place in our hearts, we will miss our visits.
The home is run by an amazing manager, he has been such a great support in mums final weeks arranging special equipment nothing was too much trouble to keep mum comfortable and support us as a family.
Thank you everyone at Harker.

Reply from Paul Coleman, Manager at Harker House

Thank you for taking the time to complete this review. It has been a pleasure to look after such a wonderful lady over the last 16 months while she has been in our care and get to know you all. I will pass your lovely positive comments onto the team who all work hard to deliver person centered care to our residents. Your Mother is very much missed at Harker House and I am pleased we where able to support not only her but also you as a family. Please feel free to call into Harker House at anytime. Thank you again for completing this review.


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Review from C L (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been under the care of Harker House, I've noticed a big improvement on both my mothers physical and mental health. Thanking all the team at Harker House for all your care, attention and support. Management and all staff are always happy.

Reply from Paul Coleman, Manager at Harker House

Thank you for taking the time to complete a review for Harker House. I am so pleased you are happy with the care and support your mother is receiving and there has been a big improvement with her physical and mental health since being in our care.


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Review from Marie T (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so happy with the care and support that my mum has at Harker House. The staff are kind and caring. All excellent. Makes me feel at ease knowing she is getting the best care. Also, it's so clean everywhere, always made to feel welcome too. The best care ever for my mum.

Reply from Paul Coleman, Acting Home Manager at Harker House

Thank you for taking the time to complete a review for Harker House, I am so pleased you are happy with the care your mother is receiving at Harker House.


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Review from Julie H (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to live in Harker House in June this year when she needed more care than I could provide at my home.
She was very nervous but by day two was joining in the bingo and booking herself onto group days out. Whenever I visited her, I was overwhelmed by the Care the staff gave, and I mean all
staff, caregivers, catering, cleaners, admin, management, everyone.
Sadly my mum's health took a downward turn very quickly and she suffered a few falls during the night. Once again, Harker House staff took the greatest of care with her and I was kept informed immediately so that I could make my way to the hospital.
My mum sadly passed away in July after the heart failure she had had for years finally took her but I can honestly say that her last few weeks were filled with love and care and much of that was attributable to the staff at Harker House to whom I will be forever grateful.

Reply from Paul Coleman, Deputy Manager at Harker House

Thank you for taking the time to write us such a lovely review. Our residents are at the heart of everything we do. Your Mum is very much missed at Harker House. I am pleased we were able to provide such joy to her last few weeks.


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Review from T H (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care.
Good stimulation.
Clean and well looked after home.
Kind caring staff.

Reply from Paul Coleman, Deputy Manager at Harker House

Thank you for taking the time to complete this review, we value your feedback to continue to improve our home. We are very pleased with your comments


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Review from Amanda T (Granddaughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not put into words how thankful I am to the carers at Harker House. My grandad was lucky enough to live here for two years. Every day there are activities for the residents ranging from singing and bingo to boccia and balloon tennis, visits from performers and even donkeys and kittens.
Sadly
my grandad has just passed away. He was cared for with such love until his last breath. The love that was felt by the carers was overwhelming and made me feel peace.
I know that the whole time my grandad was at Harker House he was loved, listened to and treated with dignity and respect.
I will miss going to Harker House and seeing all the staff and residents but most of all I'm thankful that my grandad and family had the chance to have Harker House in our lives.
Thank you.

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Review from C C (Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are very supportive. I had my privacy. We were served the food we preferred. Activities are nice and good. Thank you for everything!

Reply from Louise Hewitt, Manager at Harker House

Thank you for your lovely compliment. We always try our best to support everyone in our care in a person-centred way.


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Review from Wendy L (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident at Harker in Oct 22 and more recently has been joined by Mum as well. Both had previously been receiving respite care in other local private care homes and whilst they received a good standard of care elsewhere there is one very big difference - they are businesses, Harker is
one big family.
Every member of staff from the managers to cooks, the carers to handyman treat the residents like they are their own family, no matter how busy anyone is they have a smile and a friendly word for residents and visitors. Ok, so the rooms might not be the poshest and the building might be a little tired but you need to look past that and witness the care, warmth and love which echoes throughout. There is nowhere else I would want my parents to be. Harker made Xmas so special, there was so much going on from singers to pantomines, choirs to a charity. It's not just for Xmas though, every day there is something happening, they have so much fun.

Reply from Paul Coleman, Deputy Manager at Harker House

Thank you for your review, we are so pleased that you are happy with the service that Harker provide to your parents. We always try so hard to ensure everyone is happy and engaged in activities to maintain their wellbeing. There is a real family feel within the home and that's just how we all want it to be, everyone is made to feel welcome and included as they should.


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Review from L S (Granddaughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is in Harker House and seems very happy there. I enjoy visiting her as the staff are always really friendly and welcoming. There’s always loads of activities going on, it’s never boring! You can tell the staff genuinely cares about the residents

Reply from Paul Coleman, Deputy Manager at Harker House

Thank you for your review, we are so happy that you are pleased with the care your nan is receiving at Harker House.


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Review from Peter B (Brother-in-law of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brother-in-law was in Harker House for two weeks and absolutely loved it. He was treated extremely well and encouraged in all aspects.
In my own words "I was lucky to get a place here and I don't want to leave" Sadly, he passed away recently.
Highly recommend Harker House.

Reply from Paul Coleman, Deputy Manager at Harker House

Thank you for your review, it was a pleasure to look after your brother-in-law and he is very missed at Harker House.


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Review from D B (Sister of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother loved it at Harker House and all his visitors said that's the sort of place they would like to be in.

Reply from Paul Coleman, Deputy Manager at Harker House

Thank you for your review, it was a pleasure to look after your brother and he is very missed at Harker House.


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Review from R I (Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really enjoy living at Harker House. The staff are considerate. The food is excellent and the activities are good and varied.

Reply from Louise Hewitt, Manager at Harker House

We are really glad that you enjoy living at Harker House, thank you for your lovely compliments.


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Review from T C (Regular Volunteer) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harker House is such a pleasant care home. All staff are welcoming and very attentive when it comes to the needs of the residents. Managers go above and beyond to fulfil everyone’s needs. The Christmas fayre was amazing to see and be a part of. Lots of people, everyone was happy and the money raised
has gone towards the amenities fund for the residents to give them a better quality of life. They have a good choice of activities, from seated exercises, bingo and outside entertainers on regular basis and something I haven’t seen before; a giant tablet. Very clean and always smells nice. Decor is very up to date.

Reply from Louise Hewitt, Manager at Harker House

Thank you for your lovely review, we appreciate all the help and support you offer to the home and our residents.


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Review from Nigel B (Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harker House is excellent. The staff are always friendly as are the residents. The two in the deputy manager's office are excellent. The food is excellent, plenty of choice. The rooms are comfortable, especially the beds. The entertainment is excellent, I get happy tears and sometimes I will join in.
Having the call buzzer is excellent, they are always there. I feel it's always easier at Harker House.

Reply from Louise Hewitt, Manager at Harker House

We are so pleased that you are so happy living at Harker House, it is a pleasure to have you here with us and we hope we can continue to provide a positive and happy environment for everyone that lives here.


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Review from W N (Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in Harker House since late last year and myself, and my family cannot thank or praise the caring staff enough. My mum is more relaxed that he is receiving effective, and person-centred care. A lot of our family work in Healthcare all holding different frontline positions, and we
acknowledge the hard work that the staff do.

Reply from Paul Coleman, Deputy Manager at Harker House

Thank you for your review, we are pleased you are happy with the care your family member is receiving at Harker House.


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Review from Ken S (Son of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last two years of her life at Harker House. Both the family and her were reluctant at first for her to go into care but it was unsafe for her to remain in her bungalow. From the very first day she was made welcome, and after the initial upset at leaving her home she soon settled in
and was very happy there. All the staff are very friendly and caring and all her needs were met. The home is clean, the food very good and management is exceptional. My family and I have no hesitation in recommending Harker House to anyone considering a home for their loved one.

Reply from Paul Coleman, Deputy Manager at Harker House

Thank you for your lovely review, your mother was much loved by all at Harker House and is sadly missed.


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Review from John W (Son of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father spent two and a half years at Harker House before he passed away in June 2022. The staff were unbeatable. He was in the dementia unit and their tireless work through the covid pandemic must earn each a medal for care and devotion to their residents. My father had his quality of life lifted
with the 24/7 care he received and if it wasn't for places like this he wouldn't have had that extra two and a half years if he had stayed in his home. I hope Harker House and all the other care homes get the funding from the government that they richly deserved. On behalf of my family thank you for all you did for him.

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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Harker House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Harker House is calculated as follows: ( (160 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harker House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Louise

Louise Hewitt

Job Title: Registered Manager

Joined: 2021

I have worked in care since 2007, starting off as a care assistant and progressing into my current position. I have experience of working in various care settings and my last role before joining the team at Harker Houser was as the Manager of a home providing dementia care.


I absolutely love how varied my days are and how rewarding it is to make a difference to residents’ lives by providing good quality, person centred care.


Frequently Asked Questions about Harker House

What types of Care is Harker House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harker House provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Harker House have?

There are 38 Single Rooms.

What are the Facilities & Services at Harker House?

Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Harker House to the centre of Norwich?

10.4 mile(s) as the crow flies, distance by road may be significantly further.