Harker House

Flower Pot Lane, Long Stratton, Norwich NR15 2TS
Submit a Review
9.8 83 Reviews
  • Harker House, Norwich
Harker House care home has been purpose built in the village of Long Stratton to provide residential care to 35 people over 65-years-old. The home includes a special secure unit for residents living with dementia.

Residents are invited to personalise their furnished room which also contains an emergency call bell system, fire alarm system and TV socket.

The home has adapted baths and showers, a payphone (although residents can choose to have a telephone point in their room), a hairdressing room and a secure garden.

The home prides itself on its friendly and welcoming environment and all residents have a key worker who works on the individual’s personal care plan, which is continuously reviewed so residents’ choices, interests and hobbies are all accounted for.

Show Harker House on the Map

Care Provided by Harker House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Coleman and Louise Tooke (Registered Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harker House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,004 – £1,258
    • Self-Funded Residential Dementia Care £1,004 – £1,258
    • RESPITE Self-Funded Residential Care £1,004 – £1,258
    • RESPITE Self-Funded Residential Dementia Care £1,004 – £1,257

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Harker House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Harker House Reviews (83)

Total of 83, showing 41-60
9.8

Harker House has a Review Score of 9.8 (9.837) out of 10, based on 16 reviews in the last 2 years. Over all time Harker House has 83 reviews.

Overall Experience

  • 68
  • 14
  • 0
  • 1
  • 0

Date Published

83
6
8
16
67

Review from Tony C (Grandson of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident just over a year now and loves the home as she chose to live at Harker House. The staff are amazing and look after Nan very well. Nan settled very quickly there. The staff have been great in the current covid situation and have kept the residents happy throughout and us relatives
too, doing lots of facetime and window visits when allowed. Nan recently celebrated her 100th birthday. The staff made her birthday very special and gave her a lovely day.

Reply from Richard Smith, Marketing Manager at Harker House

Dear Tony, thank you for your kind words about the care and support your nan is receiving at Harker House - we are so pleased that we were able to help her celebrate her 100th birthday, albeit in unusual circumstances.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald D (Son of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Harker House for over 5 years, he has always been treated with care and consideration. The activities were varied and he enjoyed them, especially visits from the children of a Charity. The last year at Harker House was difficult as he lost his sight and hearing. My father
passed away on 5th November. He was cared for extremely well up until his passing.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind review of the care and support your father received at Harker House. Please accept our condolences for your loss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm P (Brother of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had been living alone for many years. She became unable to carry on like that. My wife and I looked around at several care homes, then someone said: "have you looked at Harker House".
We phoned and spoke to the Manager and arranged an appointment, I think it was that afternoon. We were very
impressed with the general layout of the place and the general ambience. My sister was in in about 10 days and loved it. The other residents and the staff made her very welcome, and I know she wished she had moved in sooner.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind comments about the reassuring care and support your sister received at Harker House. Please accept our condolences for your loss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from O B (Granddaughter of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I express my complete gratitude for the care given to my grandmother. A truly comfortable and happy environment with exceptional staff.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind comments about the care and support your grandmother received at Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chloe K (Great-granddaughter of Resident) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was in the care of Harker House for just about a year, we can’t thank them enough as a family the love and care that she was given, we went to take her home and she told us she was home and wanted to go back so that’s how friendly they are. I would always recommend them to anyone who needs respite
or to stay full time. Thank you to the managers and all the staff at Harker House.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your lovely comments about the care and support your nan received at Harker House - we're so pleased she felt it was 'like home'.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the short time, my dad spent here - he was very well looked after.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind comments about the care and support your father received at Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother who died on 25th April at 100+ years of age received excellent care during the four years she lived at Harker House. The staff was all very caring and when we visited, we as a family, always received a very warm welcome and we shall miss the weekly visits, not only to see Mum but our chats
with all the staff. We felt like part of the care home family. I cannot speak too highly of them all. They are wonderful!

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support your mother received at Harker House - we offer our condolences again for your loss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn W (Sister of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harker House is so lovely. I had a bad experience with trying to find a home for my Mother; with no success, how I wish, I had found Harker House. It is so warm every staff member is so friendly it is so clean and smells so lovely. I am so impressed; such amazing care is given to everyone. I cannot
praise them enough, well done.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your very kind words about the care and support your sister receives at Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ginny M (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Harker House for two years and four months, up to her death at the end of January 2020. I cannot speak too highly of the care she received during that time. With assessments of her health needs, likes and dislikes and personal choices, the care given was tailor-made
for her. She was helped and encouraged to join in activities that she was interested in and loved some of the games and entertainment. The staff were patient, kind and had a great sense of humour. Mum felt happy and secure. Sadly, when her health deteriorated, two carers were needed for some care and much more intensive care was needed and given. She was and we are so grateful for that and the quality of life given for her last two years.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support your mother received at Harker House. We send our condolences to you for your loss.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, the staff at Harker House are fantastic. It shows that they do truly care and are a great team. Mum was only there a short period and she can be very challenging at times but they were able to help and assist at every step. The support that has been given to mum and the family is above and beyond.
Yes,
the building is a bit dated but the care is what is key. I would mark excellent for all but cost will always be a lot.
Safety was excellent. Shame mum was not able to stay. Thank you.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support your mum received at Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Respite Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being an extravert, I immediately attempted to fit in and I was accepted by 90% of workers and residents. I would not hesitate to come back again if the need ever arose again in the future.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind review - we look forward to you returning if you would like to.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot over-state the excellent care that Mum received at Harker House. She was a very "private" lady, but the staff went out of their way to make her feel comfortable. So much so, that she looked on them as an extension of her own family.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for this lovely review of the care and support your mum received at Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Resident) assisted by family/friend published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

1. Room cleaning- not frequent or thorough enough.
2. Food- not enough fresh fruit/veg or variety. Portion size too small.
3. Tea/Coffee- frequency has reduced over last year.
4. Medication- often late.
5. Personal belongings- have gone missing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer C (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this care home enough.
The staff are welcoming, caring and friendly. The management are the same, door to the office always open. Mum was always treated with respect and dignity as was I, her daughter.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind thoughts about the care and support you and your mum received at Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan C (Son-in-law of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management and staff always to help whenever requested.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind review of Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Deborah C (Friend of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Premises are clean and well kept, rooms bright. Staff friendly and approachable. Staff mindful of residents' needs and capabilities, sometimes under difficult circumstances and complex requirements.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind comments about Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W L (Nephew of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are happy to discuss any issues or concerns I may have, and my aunt seems well cared for.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind comments about your aunt's care and support at Harker house.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathie H (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident in Harker House for several years. He has vascular dementia but has always been treated with good care, dignity and kindness.
He is not ambulant and cannot feed himself but staff are gentle and helpful. He looks well and is comfortable.
Any concerns are quickly sorted
by management. If ill a doctor or practice nurse are called. Good procedures are in place to keep family informed.
I cannot praise the care of most of the staff too highly.

Reply from Richard Lain-Smith, Marketing Manager at Harker House

Thank you for your lovely, thoughtful review of the team at Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T N (Respite Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed here for respite care. I made the decision to stay but my social worker wanted me to go home to give it a try. The home at Harker is a home. The staff have been so kind and allowed me to come out of my shell. The care I got was first class and the home and staff have supported my needs
so well. The food is top class. I have put on weight. This home is a home who cares.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support you have received at Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Francis B (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here has been most enjoyable and been treated well by the staff.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about your stay at Harker House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Harker House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Harker House is calculated as follows: ( (160 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harker House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Louise

Louise Hewitt

Job Title: Registered Manager

Joined: 2021

I have worked in care since 2007, starting off as a care assistant and progressing into my current position. I have experience of working in various care settings and my last role before joining the team at Harker Houser was as the Manager of a home providing dementia care.


I absolutely love how varied my days are and how rewarding it is to make a difference to residents’ lives by providing good quality, person centred care.