Harker House

Flower Pot Lane, Long Stratton, Norwich NR15 2TS
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9.8 83 Reviews
  • Harker House, Norwich
Harker House care home has been purpose built in the village of Long Stratton to provide residential care to 35 people over 65-years-old. The home includes a special secure unit for residents living with dementia.

Residents are invited to personalise their furnished room which also contains an emergency call bell system, fire alarm system and TV socket.

The home has adapted baths and showers, a payphone (although residents can choose to have a telephone point in their room), a hairdressing room and a secure garden.

The home prides itself on its friendly and welcoming environment and all residents have a key worker who works on the individual’s personal care plan, which is continuously reviewed so residents’ choices, interests and hobbies are all accounted for.

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Care Provided by Harker House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Coleman and Louise Tooke (Registered Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harker House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,004 – £1,258
    • Self-Funded Residential Dementia Care £1,004 – £1,258
    • RESPITE Self-Funded Residential Care £1,004 – £1,258
    • RESPITE Self-Funded Residential Dementia Care £1,004 – £1,257

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Harker House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Harker House Reviews (83)

Total of 83, showing 61-80
9.8

Harker House has a Review Score of 9.8 (9.837) out of 10, based on 16 reviews in the last 2 years. Over all time Harker House has 83 reviews.

Overall Experience

  • 68
  • 14
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Date Published

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Review from Corinne B (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently staying at Harker House for respite. The care and staff have been exemplary. We as a family are very grateful for the kindness shown towards my father. He was very happy staying there.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the support your father received at Harker House.


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Review from K T (Niece of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been looked after very well and regained her strength, however, I'm worried now she's home that will all be undone, even given all the care she will get. She has been well fed and has always looked clean and tidy, there's always been a tea trolly when I've visited so I know her fluid intake
has been good. Thank you to all who have cared for her.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support your aunt has received at Harker House.


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Review from John T (Respite Resident) assisted by family/friend published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, staff excellent, thoroughly enjoyed my stay.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for taking the time to review your stay at Harker House.


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Review from B M (Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being here. I have lived here for over a year.
The care staff help me and have a laugh with me, which is important. I see the nurses for my legs, who are also lovely ladies. I enjoy being here and enjoy being with people and feeling included in activities.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support you're receiving at Harker House.


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Review from E E (Niece of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle lived at Harker House for almost five years and thought of it as home. He appreciated everything that was done to help him and enjoyed conversations with all the staff. A fall accelerated the end of his life, but the compassion of the staff while he waited for an ambulance, was second to none.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind thoughts about the care and support your uncle received at Harker House. Please accept our condolences for your loss at this sad time.


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Review from Norman C (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about Harker House.


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Review from Stephen C (Son of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved into Harker House, she's been a different person. The carers keep her medications (of which there are quite a lot!) up to date very meticulously and her weight and diet are monitored well and they keep a close eye on her health and wellbeing. She has a delightful little bedroom
with her personal things around her and she appreciates the care and attention she receives from the staff and has made lots of friends since she's been there. I enjoy visiting her, and I'm always made welcome, the staff are always friendly and chatty, and the whole environment has a very clean, homely and cosy atmosphere.

Reply from richard smith, marketing manager at Harker House

Thank you for your lovely review of Harker House and the care and support provided to your mother.


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Review from Malveen A (Daughter of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother liked it there from the time she went in for respite and I am pleased to say it has not changed. The staff are very good and caring. I can find no fault with them or the place.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care your mum received at Harker House.


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Review from Natalie H (Granddaughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I went to visit my nan, the staff were very friendly and welcoming and my nan always seemed happy here. Not only did the staff care for my nan, they always had a good sense of humour which she loved and the high level of care she received in her last few weeks of life was fantastic and you
could feel how fond of her they all were.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for taking the time to write about the care and support your nan received while she lived at Harker House. Please accept our condolences for your loss.


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Review from Diane N (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff very friendly and helpful.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind comments about the team at Harker House.


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Review from Jill H (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff enough for the kindness they showed to my mum, especially when she fell over. The manager and her deputy stayed with her until the ambulance arrived after such a long wait, but truly blessed mum was able to come back and spend her last days with everyone at Harker House.


Thank

you very much.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support your mum received at Harker House. Please accept our condolences for your loss.


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Review from Tanya J (Friend of Resident) published on 1 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend lived at Harker House for three and a half years, she loved it and classed it as her home. The staff are what make the home and she classed them as her friends. She loved her music and staff always kept her entertained with music, singing, dancing and day trips out to the beach or shopping.
Towards the end, she wanted to return back "home" from hospital to spend her last few days and pass away with her friends (carers) and family around her. Staff did excellent end of life care and treated her with dignity, respect and person centred. I will miss going into Harker House to visit her and seeing all the smiles from the staff who do such a fantastic job. Harker House is beyond the best care home for caring staff I have ever had the privilege to visit.

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Review from J J (Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Harker House for 5 weeks while my home got decorated and carers put in place to look after me.
I was nervous about going into a care home at first but the home itself is smashing and the carers looked after me so well.
It's clean, bright and all the residents were lovely to me.
The food
was very good and if I wanted something, the nice cook made it for me.
I can't thank the staff enough for making my stay so welcoming.
The bingo was always a laugh with the funny carers calling out the numbers.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your lovely comments about your stay at Harker House. You are welcome to come and stay with us again in the future.


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Review from G R (Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here 3 weeks for respite, today I go home. The carers have looked after me very well, nothing is too much effort, the food is nice.
The home is clean and tidy, I am pleased to go back home to my cat but sad to leave this lovely place.
Maybe one day in the future I will be lucky enough
to come back.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about your short stay and we would welcome you to come back in the future.


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Review from Jenny H (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died this week after spending 2 years at care home. While there she was very happy, she loved the staff and they were excellent in their care. She was in hospital near the end but asked to go home, by that she meant care home. The carers used to sit with her while we took a break.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for taking the time to send this review at such a sad time for you and your family and thank you for your kind words. Our condolences for your loss.


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Review from Hazel R (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been treated with care and compassion in what has been a difficult and challenging time in his life and that of his family.
The family has been made welcome and nothing was too much trouble for the carers.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care your father is receiving at Harker House.


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Review from R L (Friend of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is so very welcoming. All the staff are so warm at heart and always have a smiling face upon arrival.
The place feels more like a homely home rather than a care home and is always a pleasure to visit.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your lovely comments about the team and home at Harker House


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Review from A B (Son of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Harker House for 3 years. Upon every weekly visit, we were greeted to a smile and warm atmosphere from the wonderful carers.
My mother was always treated with dignity, respect, love and warmth. She loved the daily activities, especially the mobile pet zoo that often visits and
weekly trips to the hairdressers upstairs. When the stage came that she was towards the end, the care staff did anything they could to support us. Mother was very well looked after. We highly recommend Harker House - such a wonderful home!

Reply from richard smith, marketing manager at Harker House

Thank you for your kind words about the care and support your mother received at Harker House. Please accept our condolences for your loss.


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Review from Mary C (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. The carers look after me very well.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the Care you're receiving at Harker House.


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Review from Joyce S (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Harker House early summer 2015. Since that date, she has been treated with dignity and kindness by all the staff. They encourage her to join in with activities but always respect her wishes. Because there is little turnover of staff, she feels safe. When hospitalised recently, she
couldn't wait to get back home to them.


We have always felt included in her care and staff are always ready and happy to discuss any concerns. When my "turn" comes, I hope that I am as lucky.


Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care your mother is receiving at Harker House. Nice to hear she wanted to return to her 'home' after the hospital.


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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Harker House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Harker House is calculated as follows: ( (160 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harker House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Louise

Louise Hewitt

Job Title: Registered Manager

Joined: 2021

I have worked in care since 2007, starting off as a care assistant and progressing into my current position. I have experience of working in various care settings and my last role before joining the team at Harker Houser was as the Manager of a home providing dementia care.


I absolutely love how varied my days are and how rewarding it is to make a difference to residents’ lives by providing good quality, person centred care.