Harker House

Flower Pot Lane, Long Stratton, Norwich NR15 2TS
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9.8 83 Reviews
  • Harker House, Norwich
Harker House care home has been purpose built in the village of Long Stratton to provide residential care to 35 people over 65-years-old. The home includes a special secure unit for residents living with dementia.

Residents are invited to personalise their furnished room which also contains an emergency call bell system, fire alarm system and TV socket.

The home has adapted baths and showers, a payphone (although residents can choose to have a telephone point in their room), a hairdressing room and a secure garden.

The home prides itself on its friendly and welcoming environment and all residents have a key worker who works on the individual’s personal care plan, which is continuously reviewed so residents’ choices, interests and hobbies are all accounted for.

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Care Provided by Harker House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Paul Coleman and Louise Tooke (Registered Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Harker House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,004 – £1,258
    • Self-Funded Residential Dementia Care £1,004 – £1,258
    • RESPITE Self-Funded Residential Care £1,004 – £1,258
    • RESPITE Self-Funded Residential Dementia Care £1,004 – £1,257

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Harker House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

Harker House Reviews (83)

Total of 83, showing 81-83
9.8

Harker House has a Review Score of 9.8 (9.837) out of 10, based on 16 reviews in the last 2 years. Over all time Harker House has 83 reviews.

Overall Experience

  • 68
  • 14
  • 0
  • 1
  • 0

Date Published

83
6
8
16
67

Review from L H (Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my care happy hotel home. My carers are first class, I love them all, they are here for me day and night whenever I need them. If wasn't for my carers I wouldn't be walking and talking and they sorted my water works out for me. The lady of the house and all of them are happy, smiling carers and
that makes me happy. I can go to bed happy and sleep wonderfully.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your lovely comments about the care and support you receive at Harker House - they certainly made us all smile!


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Review from A S (Son of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past four years of my mother being in residence, she has, in my opinion, received excellent support and care. Nothing seems to be too much trouble from the staff and the end of her life was treated with a great deal of kindness and dignity.

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Review from Tim and Caroline (Son of Resident) published on 31 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived here for the last four years of her life. She was happy and very well cared for. She was encouraged to do as much as she could, gently and patiently. The staff are excellent: friendly, caring and conscientious. My sister and I were always greeted and made to feel welcome.

Reply from Richard Smith, Marketing Manager at Harker House

Thank you for your kind words about the care and support given to your mother at Harker House. Please accept our condolences for your loss.


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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Harker House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for Harker House is calculated as follows: ( (160 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harker House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Louise

Louise Hewitt

Job Title: Registered Manager

Joined: 2021

I have worked in care since 2007, starting off as a care assistant and progressing into my current position. I have experience of working in various care settings and my last role before joining the team at Harker Houser was as the Manager of a home providing dementia care.


I absolutely love how varied my days are and how rewarding it is to make a difference to residents’ lives by providing good quality, person centred care.