Heathcote

19/23 Unthank Road, Norwich NR2 2PA
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9.8 49 Reviews
  • Heathcote, Norwich
Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.

The home boasts comfortable bedrooms and spacious communal areas including lounges and dining rooms, and the hair salon is the perfect place for some pampering. There is a lift to the upper floors with beautiful views from the top floor. There are private gardens and a shaded patio area where residents enjoy the outside space for barbecues and outdoor events with families and friends and the local community.

The team at Heathcote provides a strong person-centred care approach for all residents. Residents have a detailed and personalised care plan, with an allocated key worker. Their care plans cover individual care needs, preferences and any goals that residents or their loved ones are aiming to achieve, such as increased socialisation, rehabilitation or improved wellbeing.

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Care Provided by Heathcote

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sylvia Ames (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 60+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Heathcote

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Heathcote to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting is welcomed.


  • Parking

  • There is parking outside the care home.


Heathcote Reviews (49)

Total of 49, showing 1-20
9.8

Heathcote has a Review Score of 9.8 (9.783) out of 10, based on 12 reviews in the last 2 years. Over all time Heathcote has 49 reviews.

Overall Experience

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Review from Rodney W (Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being at Heathcote. Staff are very kind and answer my bell quickly. They are also very kind and welcoming to my friends and family, my brother enjoys coming.

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Review from L A (Granddaughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to visit my nanny and see she was well looked after and happy and enjoying taking part in things. Cannot fault the staff or home at all. Would highly recommend.

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Review from F K (Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it at Heathcote. I used to visit my friend when he was here and knew it was where I wanted to go when the time came. The home is marvellously led by the manager and her assistant. The staff are also kind and thoughtful and they do lots of nice things for everyone here.

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Review from A K (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathcote is a genuinely welcoming home with a lovely family feel and this is credit to the home manager and all the team working there, their professionalism and passion to create this family atmosphere. I have nothing but praise for the excellent level of care and support my mother received, and I
cannot recommend this home enough.

Reply from Kieran Attreed-James, Regional Manager at Heathcote

thank you for your kind words which I will ensure are passed onto our staff and management. Your mother will be deeply missed and will also be part of the Heathcote family. Our door is always open for you and your family.


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Review from S B (Respite Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Heathcote for seven days to recover after an operation and would definitely convalesce there again. I particularly recommend the caring nature of the friendly staff, the accurate medicine dispensing, the cleanliness and comfort of my ensuite room and the tasty, varied food menu. I had asked
for certain medical equipment to be set up for me and it was set up prior to my arrival, very reassuring!
I felt that I was in safe, caring hands throughout. Thank you.

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Review from N B (Friend of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with a homely feeling. Looks clean and well-kept.
Staff are always smiling and seem happy. A good variety of activities available.
Good quality meals. Good location to the city. Management are very approachable.

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Review from Becky B (Stepdaughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmum stayed at Heathcote Care Home for a 2-month period following a stroke. Although it was a difficult time for her and me, the care she received was wonderful. The staff constantly went above and beyond to help her to settle in and demonstrated real kindness and compassion every day of her stay.
As a relative, I also felt listened to and supported by managers and care staff throughout that period.

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Review from T H (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased.
Looked after my father with a stroke - excellent - very caring and thoughtful, kind and considerate and very attentive to my mother after he passed away.
Very friendly residential home.

Reply from Amanda Bensly, Regional Manager at Heathcote

Thank you for your kind feedback. We will pass this onto the team, who took great pride in caring for your dad and continue to do so with Mum too.


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Review from J C (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been staying at Heathcote for a fortnight while we went on holiday for two weeks. This is her third stay (previously June for a week and December-March while recovering from a fall and hospital stay). Mum is so happy to stay here. All the carers are outstanding; kind, patient, and give her lots
of time and conversation. She enjoys the meals and although she doesn't partake in activities, the activities coordinator calls in to see her for a chat. Excellent work from the manager and all the team.

Reply from Amanda Bensly, Regional Manager at Heathcote

Thank you for your lovely feedback, we shall pass this to the team. It has been a pleasure to support your mum while she has stayed with us each time and we look forward to welcoming her back if our support is needed again in the future.


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Review from A S (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had struggled with working and caring for my father and all that entailed for some time. I did not wish to place him in care as I was concerned by the reports about the level or lack of care given by some companies. However, we happened upon Heathcote which has completely changed my opinions. The
staff are wonderful, kind, patient and caring. My father is clean, tidy and well cared for. The relief of knowing his needs are met and he is safe and secure and wonderful. He is happy and so am I. Thank you.

Reply from Amanda Bensly, Regional Manager at Heathcote

Thank you so much for your kind feedback, which the team will be pleased to hear. It is always lovely to get positive feedback here at Heathcote. It is an absolute pleasure to look after your dad, particularly with his wonderful sense of humour.


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Review from C D (Grandson of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my gramps once a month and he always has a smile on his face and he speaks so fondly of all the staff. Staff at Heathcote are amazing. Always seem to go above and beyond and the happiness and laughter the home is filled with is so lovely to see. I can go away knowing my gramps is being loved
and cared for by people who consider him family. Heathcote really is a home full of love.

Reply from Amanda Bensly, Regional Manager at Heathcote

Thanks you so much for your positive feedback. We are really pleased you feel this way about the home and the care your Gramps receives. This feedback will be shared with the team.


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Review from Alison D (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are generally very happy with the care that our mother is receiving at Heathcote Care Home, Norwich. She has lost weight since her illness last summer but has improved since starting "Altrashot" drinks. Her appetite remains very poor but mentally she has improved. Yesterday, my sister
discovered several of her garments have "gone missing" in the laundry. Staff will investigate.

Reply from Amanda Bensly, Regional Manager at Heathcote

Thank you for your feedback about Heathcote and the care your Mum and your family experience there. We value this feedback and will make sure we work hard to put these important points right.


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Review from Jackie E (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad spent the last four months of his life at Heathcote and I can honestly say I couldn't have wished for a better place for him to spend his last days. All the staff and management, without exception, showed Dad exceptional care and compassion and went such a long way to making his final
months, weeks and days as happy and comfortable as they could possibly be. That care was extended to me, my sister and other family members, during difficult times when visiting was limited due to Covid restrictions and most acutely when Dad was placed on end-of-life care. Absolutely nothing was too much trouble. Such a wonderful balance of genuine care and dignity shown to Dad and to all of us made such a difficult time, just a bit more bearable. Dad was a quiet but cheeky character and the staff really 'got' him and his humour and so it soon became his home from home. My only regret is that he wasn't able to spend more time there. We are eternally grateful, thank you to all at Heathcote.

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Review from Sandra M (Respite Resident) assisted by family/friend published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathcote is filled with laughter, care and kindness.

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Review from R E (Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and well looked after, food is wonderful and all the staff are marvellous. God bless them all. Thank you.

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Review from Wendy D (Granddaughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's so nice to finally be able to visit my nan and hold her hand, so grateful to all the staff at Heathcote who have kept Nan's spirits up during difficult times. They are all amazing and do a fantastic job.

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Review from Steve W (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very content at Heathcote and now thinks of it as home. The staff are very caring and she enjoys the banter with them. She often comments that she couldn’t wish for anywhere better. Overall, we are very satisfied with the level of care that Mum receives and would definitely recommend Heathcote.

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Review from Paul H (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is very friendly and helpful and Mum is very happy there and being looked after very well. She gets involved in the activities which is making her enjoy more things. She also loves the food which has brought back her appetite and get up and go.

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Review from Ian B (Son of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have found a better place for Mum. She was worried that she would be placed in an 'institution like' home, one with no character or identity. The Heathcote is more like a small family hotel which is something Mum likes very much. The staff are wonderful, very caring, warm and friendly to
family members. They have always made us feel very welcome and part of their wider family. It has been a very difficult year for us all, especially for those working in the care industry, but it has been a comfort to us to know that Mum is in such a caring place.

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Review from M R (Friend of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome.
Lovely atmosphere and everyone is always so kind and friendly.
Always offered a meal and refreshments.
Room is spacious, clean and tidy.
Lots going on with entertainment and activities.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Heathcote is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Heathcote is calculated as follows: ( (118 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 143 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathcote is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Mar 2025

En-suite rooms


Awards / Recognitions (10)

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Meet the Team (1)

Sylvia

Sylvia Ames

Job Title: Registered Manager

Sylvia Ames started as a night carer in a nursing home to fit around family life. Since then she has worked as a night carer, senior care worker, deputy manager and then registered manager.
One of her fondest memories at Heathcote is being able to reunite our resident Margaret Dye with her beloved boat Wanderer which she sailed the world in with her husband Frank. The boat now resides in Falmouth Maritime Museum and Sylvia arranged for a virtual tour with the museum's curator.
Margaret was then featured in Sailing Today and recognised around the world for the sailing legend she is.
Sylvie says what makes Heathcote special is the intimate environment and genuine family atmosphere within the home, with strong bonds between staff and residents.


Frequently Asked Questions about Heathcote

What types of Care is Heathcote registered for?

Older Person Care, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heathcote provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heathcote have?

There are 19 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Heathcote?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathcote to the centre of Norwich?

0.8 mile(s) as the crow flies, distance by road may be significantly further.