Heathcote

19/23 Unthank Road, Norwich NR2 2PA
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9.8 49 Reviews
  • Heathcote, Norwich
Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.

The home boasts comfortable bedrooms and spacious communal areas including lounges and dining rooms, and the hair salon is the perfect place for some pampering. There is a lift to the upper floors with beautiful views from the top floor. There are private gardens and a shaded patio area where residents enjoy the outside space for barbecues and outdoor events with families and friends and the local community.

The team at Heathcote provides a strong person-centred care approach for all residents. Residents have a detailed and personalised care plan, with an allocated key worker. Their care plans cover individual care needs, preferences and any goals that residents or their loved ones are aiming to achieve, such as increased socialisation, rehabilitation or improved wellbeing.

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Care Provided by Heathcote

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sylvia Ames (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 60+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Heathcote

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Heathcote to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting is welcomed.


  • Parking

  • There is parking outside the care home.


Heathcote Reviews (49)

Total of 49, showing 21-40
9.8

Heathcote has a Review Score of 9.8 (9.783) out of 10, based on 12 reviews in the last 2 years. Over all time Heathcote has 49 reviews.

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Review from D H (Friend of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel very welcome when I visit. Always nice entertainment going on. Nothing is too much trouble.

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Review from M D (Friend of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only get to visit once or twice a year but, am always made to feel very welcome. All management and staff seem very caring.

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Review from J K (Brother of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is content at Heathcote. He is full of praise for the caring staff, his large comfortable room and especially the food which he praises for the variety and the little touches like garnish on the meals, making it feel like a hotel, not an institution. There are enough activities for him as
he is not very mobile but likes to keep his mind active. He particularly appreciates music and entertainers who sing "the old songs". We feel pleased that he is so well looked after. Thank you.

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Review from J G (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very settled in Heathcote. The staff are kind and helpful, always providing privacy and sensitivity when assisting residents. There are always lots of activities and entertainers which I know my mother looks forward to. Her room is kept clean and washing and ironing always to a good
standard.

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Review from Richard B (Son of Resident) published on 3 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have found a more welcoming or caring home for my mother. Our original intention was for long term care but unfortunately, it quickly ended up as palliative care, but in the time my mother was at the home she was cared for so well and it was clear that the staff cared greatly about the
wellbeing of all the residents.
What struck us on our first visit was that it had the feel of a real home from home maybe because it has a relatively small number of residents compared to bigger homes. The other residents were all friendly and happy to talk and the food always looked appetising and nutritional, I know my mother enjoyed the food she had. Activities are slightly more difficult to comment on as my mother was bedridden so could not get involved with everything that went on but she was included as much as possible.

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Review from G F (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has made a home from home in her room at The Heathcote. She has brought some of her books, paintings, bedspread and cushions. This helped her settle in and adjust to her new surroundings.
She has been very happy here and is very fond of the carers.

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Review from Helen G (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed by the incredibly warm welcome given to both of my parents and to myself since they have moved into Heathcote House. Leaving your own home is not easy but the lovely staff have done everything possible to help Mum and Dad settle. They have taken time to get to know them, to
talk to them and take them on outings. The home itself is beautiful, more like a hotel for the elderly!
I cannot recommend it too highly.

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Review from R C (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and good food. Recommend.

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Review from D W (Son of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Heathcote earlier in the year following a spell in hospital and was unable to go home. After a few months, mum's situation got worse and end of life care was required. The staff stepped up and were all really kind, considerate and protective of mum in her final weeks. They really
are the people you would want to look after somebody when they needed it most.

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Review from Anne J (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring attitude of staff and the end of her life, Mum received the very best of care. Whatever the trials and tribulations, all staff were so cheerful and caring. Very special people.

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Review from J J (Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been living at Heathcote since December 2017. Staff work well as a team. The home is kept beautifully. Staff are respectful with our wishes. Food is first class with lots of choices. Entertainment and activities are marvellous. Management are first class too and assist me with any queries I have.
They always knock on my door.

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Review from Janet G (Wife of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was recently in Heathcote for a two-week respite care. The standard was very high and I found everybody there very caring and helpful. I would certainly recommend this service to anyone and my husband said his stay was very pleasant.
The only drawback was the constant noise of the room buzzers
going off. Whilst I appreciate these are necessary, it might be better if an alternative method could be found.

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Review from Sandra M (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father required urgent respite care following brief hospital admission. Heathcote care home brilliant - lovely spacious room and care staff brilliant. They made my Dad feel safe and allowed time for him to recover. Excellent food, nice to see him put on weight.

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Review from S F (Daughter of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On discharge from hospital, my mother quickly settled in thanks mainly to the help and assistance from the staff and management at Heathcote.
I was extremely impressed by how the care home arranged for a dentist to see my mother and treat her at the home. The facilities i.e. hairdresser, etc. and
activities seem excellent.

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Review from Simon M (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heathside has provided my mother with a comfortable, safe and caring home for 3 years but the staff team have shown exceptional care during her period of illness following another stroke. The kindness and support they have provided and their evident affection for my mum have made a difficult time for
us all as nice as it could possibly be.
We are very grateful as I know mum is too.

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Review from Sheila M (Daughter-in-law of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law joined Heathcote in her nineties after suffering strokes and a fractured femur. She also has macular degeneration with very poor sight, she has been happy here and her quality of life, I believe, is the best it can be under her circumstances. I have been visiting a couple of times a week
for the last year and I honestly cannot fault this home, the manager and the staff. The care and support the manager and staff give is first class. From supporting her level of independence when mum first arrived, to the total nursing care when she has been very poorly as she is at the moment, it has been exemplary. Communication from the staff is exceptional and I think this and all other aspects of its high standards is down to the manager. Also, I have never heard cross words used to the residents.

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Review from T S (Son of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found the staff, very friendly and helpful. Have some problem with items of clothing going missing despite labels, but otherwise a nice, clean friendly care home.

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Review from Marilyn R (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made to feel at home and receives excellent care.

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Review from David B (Son of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I read the care quality commission report and it was really good but when you are seeking a care home for your mother you are, inevitably, anxious as to whether the reality matches this accolade. It did in every way.


We visited a number of care homes but within 5 minutes of showing us around, my

sister and I knew it was right for our mother. The staff accommodated her efficiently and expediently and for the next year, cared for her in the way you would want as a relative.


The staff were very friendly and caring and reflected the ethos of Heathcote. The stability of the staff team, was a real bonus. They attended to her in her declining health and dealt professionally in the matters associated with her death. I will be recommending Heathcote to friends and family.


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Review from Linda S (Friend of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited a friend's uncle who was a resident in Heathcote House over a year go. I was very impressed. I have worked in care over 30 years. 11 years as a Matron, so when I was approached by the son of a family friend for recommendations where to place his mother, I had no hesitation in recommending
Heathcote House. I have been visiting again today and found it to be spotlessly clean, no smells (unpleasant ones). Residents all look happy, nicely dressed. Staff interact all the time with the residents, despite being busy they always have time for residents and visitors. Food looks delicious, surroundings are homely, warm and inviting.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Heathcote is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Heathcote is calculated as follows: ( (118 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 143 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathcote is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Mar 2025

En-suite rooms


Awards / Recognitions (10)

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Meet the Team (1)

Sylvia

Sylvia Ames

Job Title: Registered Manager

Sylvia Ames started as a night carer in a nursing home to fit around family life. Since then she has worked as a night carer, senior care worker, deputy manager and then registered manager.
One of her fondest memories at Heathcote is being able to reunite our resident Margaret Dye with her beloved boat Wanderer which she sailed the world in with her husband Frank. The boat now resides in Falmouth Maritime Museum and Sylvia arranged for a virtual tour with the museum's curator.
Margaret was then featured in Sailing Today and recognised around the world for the sailing legend she is.
Sylvie says what makes Heathcote special is the intimate environment and genuine family atmosphere within the home, with strong bonds between staff and residents.