Heathcote

19/23 Unthank Road, Norwich NR2 2PA
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9.8 49 Reviews
  • Heathcote, Norwich
Heathcote care home is on Unthank Road, a short distance from Norwich city centre. The home provides short-term, respite care and longer-term care and support for up to 29 residents. The home is a stunning Georgian building set back from the roadside.

The home boasts comfortable bedrooms and spacious communal areas including lounges and dining rooms, and the hair salon is the perfect place for some pampering. There is a lift to the upper floors with beautiful views from the top floor. There are private gardens and a shaded patio area where residents enjoy the outside space for barbecues and outdoor events with families and friends and the local community.

The team at Heathcote provides a strong person-centred care approach for all residents. Residents have a detailed and personalised care plan, with an allocated key worker. Their care plans cover individual care needs, preferences and any goals that residents or their loved ones are aiming to achieve, such as increased socialisation, rehabilitation or improved wellbeing.

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Care Provided by Heathcote

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sylvia Ames (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 60+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Heathcote

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Heathcote to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting is welcomed.


  • Parking

  • There is parking outside the care home.


Heathcote Reviews (49)

Total of 49, showing 41-49
9.8

Heathcote has a Review Score of 9.8 (9.783) out of 10, based on 12 reviews in the last 2 years. Over all time Heathcote has 49 reviews.

Overall Experience

  • 41
  • 8
  • 0
  • 0
  • 0

Date Published

49
1
5
12
37

Review from Gayle C (Daughter of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic facility, felt like a home from home, the staff are all brilliant.
I can't rate this place highly enough.
My mother was only there for a few months before she passed away but the staff are fantastic, they became friends, not just carers.

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Review from Alison S (Niece of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only get to visit my aunt every 6 months because of the distance, however each visit fills me with delight as I can see how happy and content my Aunt is. She is so well cared for and the staff are all so kind. Nothing is too much trouble for them. She always tells me about all of the activities that
take place and the arts and crafts and flower arranging, they even have a Zumba class! Which I'm told all of the residents love.
The manager always offers me lunch when I visit and tea and coffee are always available. When I leave I feel so comfortable that my aunt is safe, and exceptionally well looked after.

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Review from Joseph W (Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good choice of good, very good care given, room is always cleaned daily.

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Review from Sylvia C (Niece of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well done to staff for taking Uncle out in wheelchair on a shopping trip. Something to be enjoyed at first visit to Heathcote sure it won't be the last, even at 90. A huge thank you to staff for birthday cake and sing a long in March.

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Review from Francis M (Son of Resident) published on 26 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home and staff to be very welcoming on my initial visit and decided there and then to have my dad stay Heathcote.
His room was very well decorated and the care received was excellent. I cannot recommend this home enough.

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Review from Margaret C (Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the running of the home. Abilities and care side very happy with. Would like a redecoration of my room.

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Review from Ruby W (Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was recommended by care workers.

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Review from Margaret D (Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this excellent care home. The rooms are clean, my bedroom quiet, and the staff cheerful and helpful. The food is good I am a vegetarian, and everything is done to keep us active and interested. The library calls regularly and I am lent a big pile of books.

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Review from Margaret T (Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I eat very well the food is very nice, care is excellent, we have the best handyman in the house. My room is always clean and tidy.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Heathcote is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Heathcote is calculated as follows: ( (118 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 143 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathcote is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Mar 2025

En-suite rooms


Awards / Recognitions (10)

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Meet the Team (1)

Sylvia

Sylvia Ames

Job Title: Registered Manager

Sylvia Ames started as a night carer in a nursing home to fit around family life. Since then she has worked as a night carer, senior care worker, deputy manager and then registered manager.
One of her fondest memories at Heathcote is being able to reunite our resident Margaret Dye with her beloved boat Wanderer which she sailed the world in with her husband Frank. The boat now resides in Falmouth Maritime Museum and Sylvia arranged for a virtual tour with the museum's curator.
Margaret was then featured in Sailing Today and recognised around the world for the sailing legend she is.
Sylvie says what makes Heathcote special is the intimate environment and genuine family atmosphere within the home, with strong bonds between staff and residents.