Barchester Hethersett Hall

Norwich Road, Hethersett, Norwich NR9 3AP
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9.7 116 Reviews
  • Barchester Hethersett Hall, Norwich
Barchester Hethersett Hall makes the most of pleasant grounds, in the scenic Norfolk countryside, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Hethersett Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elena Sandu (General Manager)
  • Admission Criteria
    • On request
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Hethersett Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Hethersett Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available onsite


Barchester Hethersett Hall Reviews (116)

Total of 116, showing 1-20
9.7

Barchester Hethersett Hall has a Review Score of 9.7 (9.733) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Hethersett Hall has 116 reviews.

Overall Experience

  • 76
  • 36
  • 2
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Date Published

116
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Review from M P (Son of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident now at Hethersett Hall for nearly 3 years and since she has been there I have no worries about her care or wellbeing. She never has a bad word to say about the staff who look after her.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Sally M (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My resident feels safe, secure, loved and is no longer lonely. They enjoy the food and social side of dining with others. Music is used in a lot of activities, which is great for involving most residents in their own unique way. Overall, my resident/relative is thriving.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Ian R (Son of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Barchester Hethersett Hall Care Home since October 2024 in the dementia, garden house residency. She loves it! She thinks the meals are like a five-star hotel. She loves the interaction of all the very caring and respectful staff, the energetic and entertaining entertainment staff.
Maintenance is always helpful and assists with any jobs. The gardens are vast and beautiful, well-kept. So far I have been very impressed with the care provided by the manager and her caring team!

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Shelley M (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of using a care home for my mum, it was used for a three-week respite.
The staff are wonderful. Each and every one of them were friendly, helpful and kind. Nothing was ever any trouble. They all seemed to know my mum intimately which showed they care.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Heather A (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities provided for those with dementia are excellent but there could be more of them. I believe the activities organisers could do with more support. Dementia care staff, again, are excellent but stretched too far. There are frequently no staff to be found in the sitting room and surrounding
areas which I feel is a weak spot for safety.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Dear Heather, thank you for taking the time to complete the review. I would like to provide you with reassurance that our staff are doing their best to support all of our residents and provide quality of care in order to maintain their well-being and safety at all times. Please feel free to meet with our management team to discuss as we all are open to any suggestions you might have and we are happy to help. Kind regards, Hethersett team.


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Review from S G (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed at Barchester Hethersett Hall many times for respite. The home is very welcoming, spotlessly clean, lovely choice of meals. Very friendly staff. Receptionist is excellent. I cannot fault the care my mum has received.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Andrew G (Friend of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely place in superb grounds. Everything is so tidy and clean and the decor is so welcoming and has been done so well, you wouldn't think you were in a retirement home. Staff are very friendly and offer you tea or coffee on your visit. Very impressive. A credit to the owners.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Kate R (Niece of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place to visit my aunt. When walking in, it had a hotel feel, which is great. Staff all so friendly and helpful. We also love the social media page and see what everyone has been up to. The special events are wonderful.
Thanks.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from K S (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given is exemplary - it's given with love and care and importantly, humour. My mum loves it when everyone can laugh. The activities are great, allowing her to participate as much as she can. I also really enjoy visiting as the staff are so friendly and supportive of my situation, it feels like
a home, not a care home.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Sandra C (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has received excellent care since moving into Barchester Hethersett Hall. She is treated kindly and with dignity. The food is excellent as are the facilities.
All staff are kind and considerate.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from James S (Relative of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative suffers from Alzheimer's and is going to be a long-term resident of Barchester Hethersett Hall. She also has problems with her circulation which has meant that her legs have been bandaged and her movement further restricted. She is frail and what movement she has is compromised by her bandages
and this has resulted in a number of falls. She recently suffered a further fall which required medical assistance. Given the circumstances, the ongoing need for bandaged legs and the enhanced hazard that these posed to her mobility and stability - I raised the question of what additional preventive and mitigative measures the Hall staff were planning to take.
The staff provided a comprehensive summary of the issues and the remedies that were being taken. The broader strategic measures to address the root cause issues included moving her to a fully carpeted room and the provision of a crash mat. The room also had the advantage of being less 'isolated' and consequently subject to the more frequent passing of staff movements.
I understand that it is not possible to remove all potential hazards and reduce the risk of falling to zero. But I am very satisfied with the solutions that have been provided and the speed of the staff's response. It is precisely this kind of response that I expected and which was a major reason for selecting Hethersett Hall in the first place.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Marianne L (Wife of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent, carers are fantastic, food is superb, very friendly atmosphere.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Helen A (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Hethersett Hall for the past four years in the dementia unit and it was the best decision we ever made. All the staff can't do enough for him; they treat him as though he is one of the family. We are always made to feel welcome and are involved in all aspects of Dad's care. The unit
staff are always happy and cheerful. They have an amazing activities coordinator who strives to put on exciting and different activities.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Tracey D (Daughter of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Hethersett Hall in September 2023 with dementia. She has blossomed since she's been here the staff are fantastic and treat her like family her dignity is well respected at all times. Her happiness and safety are my and my sister's main concern and at Hethersett Hall, she has this 10-fold.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from C H (Wife of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had Parkinson's disease and had been in hospital and then went straight from there to Hethersett Hall for respite. He became very poorly and then died. The care that he received from all the staff (where they went beyond duty!) was wonderful. They were so gentle and kind. I can't ever repay
only in words how wonderful they all were. Thank you all again.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from M C (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Hethersett Hall since May 2022. Initially, his stay was for respite but has remained here. We couldn't ask for any more - caring staff, nothing is too much trouble. They have lots of activities, events and days out for the residents, which really helps them all feel at home. Well
done to everyone, and thank you.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from J T (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care that my father has received at Hethersett Hall, in particular, the care he has received from all the members of staff.
It is wonderful to know that he feels comfortable and safe.
He loves his room with wonderful views and appreciates the space in both the building
and outside.
The atmosphere seems undeterred and calm, but there is always a friendly face around.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Christine S (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has always been treated with care and consideration.
Staff are very attentive and caring.

Reply from Elena Sandu, .Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from Ros B (Respite Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hethersett Hall couldn’t have been more welcoming for a short stay to recuperate after surgery. All the staff were lovely, the surroundings beautiful (very good for birds because of the neighbouring hay meadow and woodland), and I very much enjoyed getting to know some of the residents. The excellent
events programme ensured that there was always something to do and someone to meet. Very good company all-round in an environment where I felt safe and cared for whilst regaining my mobility. I’d recommend Hethersett Hall to anyone, especially if you would enjoy sitting on the covered terrace looking onto a rose garden and listening to Skylarks and Yellowhammer singing away in relatively unspoilt Norfolk countryside.

Reply from Elena Sandu, Senior General Manager at Barchester Hethersett Hall

Thank you so much for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from C G (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very caring and friendly. Will really help if they can and they always go above and beyond when they can. Recently had my mother's 94th birthday, the staff really exceeded expectations by making a cake and decorating the room and really made my mother feel special.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Barchester Hethersett Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Barchester Hethersett Hall is calculated as follows: ( (201 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 262 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Hethersett Hall is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (10)

Elena

Elena Sandu

Job Title: General Manager

Joined: 2015

Hello, my name is Elena and I am the General Manager here at Hethersett Hall Care Home, welcome to our website.


I qualified as a General Nurse 26 years ago and joined Barchester Healthcare in 2015. Caring for the elderly generation has always been close to my heart and my team and I are committed to ensuring that all of our residents receive good quality care and a fulfilling lifestyle.


Please do not hesitate to contact our home and I will do my best to assist you in whatever way I can.


Melissa

Melissa Fisher

Job Title: Deputy Manager

Joined: 2014

Melissa is our Deputy Manager here at Hethersett Hall and is responsible for overseeing and making sure the highest level of care is delivered to our residents at all times. She started life with Barchester 8 years ago as a care assistant and has been a deputy manager for the last four years. 


I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Hethersett Hall. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.


Caroline

Caroline Evans

Job Title: Activities Coordinator

Joined: 2016

Hi there I’m Caroline Evans and I’ve been at Hethersett Hall for 7 years now and been in the care sector for 13 years and believed it was time for a change in my career at Barchester,


I’m extremely motivated for my new role as activities coordinator. I hope I will bring joy and fun to everyone’s daily lives. I am a highly active and bubbly person. Looking after other people has always been my priority and I will do my best every day to make sure everyone is happy, safe and smiling.


I look forward to meeting you and hope you will all join in the events and activities that I will bring to Hethersett Hall.


Susan

Susan Trowse

Job Title: Administrative Assistant

Joined: 2000

Sue is our front-of-house administration assistant and will usually be the first person you speak to when you call the home!


Sue possesses a wealth of knowledge and experience in the home, having been a member of the team for over 15 years!


Sue will deal with all matters relating to enquiries, finances and purchasing.


Evelin

Evelin Jakab

Job Title: Team Leader - Residential

Joined: 2017

Hello, my name is Evelin and I have worked in the care sector with Barchester at Hethersett Hall since 2017. I started here as a care assistant working up to a senior carer and a year later I had the great opportunity to become a Unit Manager for the Main Hall of Hethersett Hall.


Since doing the role my motivation and passion have only got bigger, as I find this such a rewarding job, to be able to make such a difference in each individual's life and work with such a fantastic team. We believe that paying attention to the smallest detail can make a big difference in our resident's lives.


Lee

Lee Sharpe

Job Title: Team Leader - Memory Lane

Joined: 2012

Hello, my name is Lee and I am the Team Leader of our Memory Lane Community here at Hethersett hall. I have worked within care since 2012, and I started as a Care Assistant, worked my way up to a Senior Care position and am now a Unit Manager.


My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, it is a family. Along with my brilliant team, I strive to keep everyone happy and healthy.


Becky

Becky Brown

Job Title: Head Chef

Joined: 2017

Hello, my name is Becky and I'm the Head Chef here at Hethersett Hall.


I have over 20 years of catering experience having acquired my NVQ in Catering Craft and receiving my diploma at the age of 16.


I joined Barchester in 2017 as a carer with an NVQ Level 2 in care after my fond memories of working here as a second chef in 2011.


I then became Second Chef in June 2022 and was quickly offered Head Chef in July 2022.


Having worked on care here at Hethersett Hall I know all our residents really well and take a very person-centred approach to my cooking and baking, I love creating new dishes and variations depending on my resident's likes and dislikes, it makes me happy knowing people are enjoying my food!


James

James Ramm

Job Title: Head of Maintenance

Joined: 2019

Hello, my name is James and I'm Head of Maintenance for Hethersett Hall. I started working here in 2019 as a maintenance assistant having previously been an event supplier for over 10 years.


I became Head of Maintenance in March 2022 and am really enjoying my new role as I believe in a person-centred approach to residents' needs and attention to detail.


Anna

Anna Wyatt

Job Title: Head Housekeeper

Joined: 2021

Hello, I am the head housekeeper at Hethersett Hall, I have worked here as a housekeeper for 2 years and my team and I are responsible for keeping everything clean and tidy to a high standard, I take great pride in my work and it made even more special by the conversations and chats I have with our lovely residents along the way.


Matthew

Matthew Bussey

Job Title: Home Administrator

Joined: 2011

Matthew is the home's Administrator and joined Barchester Health Care 12 years ago Matthews's role involves supporting the General Manager and taking responsibility for all the financial and administration aspects of the home


Frequently Asked Questions about Barchester Hethersett Hall

What types of Care is Barchester Hethersett Hall registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Hethersett Hall provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Hethersett Hall have?

There are 67 Single Rooms.

What are the Facilities & Services at Barchester Hethersett Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Hethersett Hall to the centre of Norwich?

5.3 mile(s) as the crow flies, distance by road may be significantly further.