This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Parking is available onsite
Barchester Hethersett Hall has a Review Score of 9.7 (9.733) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Hethersett Hall has 116 reviews.
Review from Jane M (Friend of Resident) published on 25 September 2017
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Overall Experience
5.0 out of 5
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Review from S H (Power of Attorney of Resident) published on 31 August 2017
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Overall Experience
4.0 out of 5
Communications with relatives has proved to be excellent with regular updates.
The home has excellent links with the local doctors' surgery and is very decisive
Friendly, professional, caring approach.
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Review from B B (Resident) published on 24 August 2017
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5.0 out of 5
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Review from Peter W (Friend of Resident) published on 22 August 2017
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4.0 out of 5
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Review from Daphne M (Resident) published on 10 August 2017
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4.0 out of 5
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Review from Christopher G (Son of Resident) published on 7 August 2017
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5.0 out of 5
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Review from Andrew G (Son of Resident) published on 21 July 2017
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4.0 out of 5
The grounds are very attractive and well maintained.
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Review from Doreen P (Resident) published on 20 July 2017
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4.0 out of 5
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Review from J W (Resident) assisted by family/friend published on 20 July 2017
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4.0 out of 5
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Review from P W (Daughter of Resident) published on 13 July 2017
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5.0 out of 5
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Review from J C (Daughter-in-law of Resident) published on 11 July 2017
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Overall Experience
3.0 out of 5
Reply from Sonia Sales, General Manager at Barchester Hethersett Hall
Thank you for your review. At Hethersett Hall, we have introduced new menus, which we have had positive feedback so far from the residents. There has been an improvement in the quantity, quality and variety of food provided at meal times over the past few weeks. Following meetings with the relatives and residents recently, they have expressed the improvement in the food provided at present time.
I have highlighted the issues with regards to cleanliness and dignity that you have expressed with the required departments in hope that this will not be an issue in the future.
Barchester, Hethersett Hall promote an open door policy at all times so please do not hesitate to approach the management team with any complaints that you wish to raise in the future.
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Review from J A (Resident) published on 10 July 2017
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4.0 out of 5
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Review from Julie C (Daughter of Resident) published on 10 July 2017
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5.0 out of 5
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Review from A R (Resident) published on 10 July 2017
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5.0 out of 5
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Review from M B (Daughter of Resident) published on 9 June 2017
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4.0 out of 5
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Review from Barbara B (Resident) published on 10 May 2017
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5.0 out of 5
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Review from G B (Daughter of Resident) published on 9 May 2017
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4.0 out of 5
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Review from J C (Resident) published on 12 April 2017
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5.0 out of 5
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Review from Joyce W (Resident) published on 30 March 2017
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5.0 out of 5
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Review from S S (Resident) published on 28 March 2017
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5.0 out of 5
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The Review Score of 9.7 (9.733) out of 10 for Barchester Hethersett Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.733 for Barchester Hethersett Hall is calculated as follows: ( (201 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 262 Ratings = 4.733
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Hethersett Hall is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Aug 2019
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Job Title: General Manager
Joined: 2015
Hello, my name is Elena and I am the General Manager here at Hethersett Hall Care Home, welcome to our website.
I qualified as a General Nurse 26 years ago and joined Barchester Healthcare in 2015. Caring for the elderly generation has always been close to my heart and my team and I are committed to ensuring that all of our residents receive good quality care and a fulfilling lifestyle.
Please do not hesitate to contact our home and I will do my best to assist you in whatever way I can.
Job Title: Deputy Manager
Joined: 2014
Melissa is our Deputy Manager here at Hethersett Hall and is responsible for overseeing and making sure the highest level of care is delivered to our residents at all times. She started life with Barchester 8 years ago as a care assistant and has been a deputy manager for the last four years.
I am passionate about delivering good quality, personalised care. This is reflected within the fantastic team we have here at Hethersett Hall. I am always available for a coffee and a chat and welcome you to meet our care team and view our home.
Job Title: Activities Coordinator
Joined: 2016
Hi there I’m Caroline Evans and I’ve been at Hethersett Hall for 7 years now and been in the care sector for 13 years and believed it was time for a change in my career at Barchester,
I’m extremely motivated for my new role as activities coordinator. I hope I will bring joy and fun to everyone’s daily lives. I am a highly active and bubbly person. Looking after other people has always been my priority and I will do my best every day to make sure everyone is happy, safe and smiling.
I look forward to meeting you and hope you will all join in the events and activities that I will bring to Hethersett Hall.
Job Title: Administrative Assistant
Joined: 2000
Sue is our front-of-house administration assistant and will usually be the first person you speak to when you call the home!
Sue possesses a wealth of knowledge and experience in the home, having been a member of the team for over 15 years!
Sue will deal with all matters relating to enquiries, finances and purchasing.
Job Title: Team Leader - Residential
Joined: 2017
Hello, my name is Evelin and I have worked in the care sector with Barchester at Hethersett Hall since 2017. I started here as a care assistant working up to a senior carer and a year later I had the great opportunity to become a Unit Manager for the Main Hall of Hethersett Hall.
Since doing the role my motivation and passion have only got bigger, as I find this such a rewarding job, to be able to make such a difference in each individual's life and work with such a fantastic team. We believe that paying attention to the smallest detail can make a big difference in our resident's lives.
Job Title: Team Leader - Memory Lane
Joined: 2012
Hello, my name is Lee and I am the Team Leader of our Memory Lane Community here at Hethersett hall. I have worked within care since 2012, and I started as a Care Assistant, worked my way up to a Senior Care position and am now a Unit Manager.
My goal is to deliver the best quality care to those we support. Garden House is not only a Memory Lane Community, it is a family. Along with my brilliant team, I strive to keep everyone happy and healthy.
Job Title: Head Chef
Joined: 2017
Hello, my name is Becky and I'm the Head Chef here at Hethersett Hall.
I have over 20 years of catering experience having acquired my NVQ in Catering Craft and receiving my diploma at the age of 16.
I joined Barchester in 2017 as a carer with an NVQ Level 2 in care after my fond memories of working here as a second chef in 2011.
I then became Second Chef in June 2022 and was quickly offered Head Chef in July 2022.
Having worked on care here at Hethersett Hall I know all our residents really well and take a very person-centred approach to my cooking and baking, I love creating new dishes and variations depending on my resident's likes and dislikes, it makes me happy knowing people are enjoying my food!
Job Title: Head of Maintenance
Joined: 2019
Hello, my name is James and I'm Head of Maintenance for Hethersett Hall. I started working here in 2019 as a maintenance assistant having previously been an event supplier for over 10 years.
I became Head of Maintenance in March 2022 and am really enjoying my new role as I believe in a person-centred approach to residents' needs and attention to detail.
Job Title: Head Housekeeper
Joined: 2021
Hello, I am the head housekeeper at Hethersett Hall, I have worked here as a housekeeper for 2 years and my team and I are responsible for keeping everything clean and tidy to a high standard, I take great pride in my work and it made even more special by the conversations and chats I have with our lovely residents along the way.
Job Title: Home Administrator
Joined: 2011
Matthew is the home's Administrator and joined Barchester Health Care 12 years ago Matthews's role involves supporting the General Manager and taking responsibility for all the financial and administration aspects of the home
