High Haven

Howdale Road, Downham Market PE38 9AG
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9.9 54 Reviews
  • High Haven, Downham Market
High Haven has been purpose-built to provide skilled and versatile care for older people with a wide range of health needs, accomplished by professional carers who take pride in supporting the privacy and dignity of all clients.

While being ideal for long-term needs, the service also offers respite care services and rehabilitation, and is warmly-regarded for its high standard of dementia care.

Residents enjoy versatile furnishings arrangements, a wide range of activities and entertainments, and the benefit of their own personal care plan.

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Care Provided by High Haven

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phillipa Bell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for High Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,148 – £1,258
    • Self-Funded Residential Dementia Care £1,148 – £1,258
    • RESPITE Self-Funded Residential Care £1,148 – £1,258
    • RESPITE Self-Funded Residential Dementia Care £1,148 – £1,258

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact High Haven to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

High Haven Reviews (54)

Total of 54, showing 1-20
9.9

High Haven has a Review Score of 9.9 (9.872) out of 10, based on 13 reviews in the last 2 years. Over all time High Haven has 54 reviews.

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Review from Debra M (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in High Haven. He never wanted to go into a home but after being admitted there after a stay in hospital he didn't want to come home. He was very happy while he was there. The staff are angels. They are so helpful, kind and care about the residents. Everyone works very hard. This includes
the cleaners, kitchen staff providing lovely home-cooked meals and all the admin team. Such a friendly home.

Reply from phillipa bell, manager at High Haven

Thank you so much for your kind words, the team here at High Haven strive to make everybody's experience enjoyable and personal to them. We are so pleased that both you and your dad found the staff happy and helpful. I will pass your words of kindness to the team.


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Review from D F (Respite Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 2 weeks here.
First of all, having my own room with a TV, one could relax and sleep.
The staff were very caring and treated me well, someone was always on hand.
I could not fault anyone. I am not going to fault the kitchen staff either. The meals were very edible and a choice was offered.

Reply from Phillipa Bell, Manager at High Haven

Thank you for your kind words, we are very pleased to hear that you enjoyed your stay and were able to get some well-deserved rest during your stay.


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Review from V P (Respite Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay at High Haven has been very pleasurable and I can't fault the staff. They have all been very helpful and nothing has been too much trouble for them.

Reply from Phillipa Bell, Manager at High Haven

We are so pleased that you found your stay at High Haven pleasurable. We will pass on your kind words to the team. Thank you once again.


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Review from Jessica R (Friend of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend stayed in June, I was too ill to help him stay home when his partner went to the grandson's wedding. The genuine happy vibe of the place was a joy to visit, kind, caring, genuine staff who let the residents be their unique selves and the great care that my friend received saw him coming home
a happier stronger man than he was when he went in, what a difference a week can make.

Reply from Phillipa Bell, Manager at High Haven

Thank you for your kind words, I will share these with the team. At High Haven, we strive to ensure that all our residents have a positive experience and are treated with dignity and respect and given the opportunity to celebrate their uniqueness.


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Review from L F (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in High Haven for six weeks now and we have been very pleased with her progress and care she has been given. The staff have been excellent and so kind and caring and we can't thank all of them enough. The help and support they have shown me has been second to none.

Reply from Phillipa Bell, Manager at High Haven

Thank you for your kind review, we are so pleased you are happy with the progress your mum has made and the care she has received. It is important for us to ensure that our families feel supported as much as our residents. Once again thank you I will pass on your kind words to the team.


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Review from D D (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into High Haven a very confused and apprehensive lady. All the staff were lovely. They were friendly, helpful, supportive and kind. They did everything in their power to help Mum and if High Haven had been in Swaffham we would have been happy for Mum to stay with them. They were so good that
Mum decided to go into permanent residential care. We cannot thank them enough for all that they did. Highly recommend this care home.

Reply from Phillipa Bell, Manager at High Haven

Thank you for your kind words they will be passed onto the team, it was an absolute pleasure to support your mum and enable her to make a fully informed decision regarding her future care.


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Review from Marion M (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was referred to High Haven from hospital on Dec 8th 2023 (following a fall resulting in a broken hip and partial hip replacement) for rehab. He has received the most outstanding care and compassion and his ultimate return home has been planned and facilitated with the utmost concern both
for him and myself. I cannot adequately express in words my gratitude.

Reply from phillipa bell, manager at High Haven

Thank you for your kind words, we are so pleased that we have been able to support and facilitate your husband to return home. The team at High Haven strive to ensure that not only the needs of our resident's are taken into consideration but that of their families and loved ones.


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Review from J K (Friend of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very friendly and helpful when visiting my friend, what a lovely afternoon I had when I joined in with them all taking part in a quiz in the afternoon. My friend said the food is so good, something different every day.
Thank you for looking after her so well.

Reply from phillipa bell, manager at High Haven

Thank you for your kind words, we are so pleased to hear you feel your friend is well looked after, I will pass on your kind words to the team.


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Review from G A (Husband of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received the best care ever.
Staff are amazing, so helpful.
Food is very good.

Reply from phillipa bell, manager at High Haven

Thank you for your kind words, we are thrilled to know you feel your wife received the best care, I shall pass your review onto the team.


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Review from R H (Resident) assisted by family/friend published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have felt I have come home since moving here from another care home. Everyone has been so kind and welcoming, it's as if I've always been here. The food is excellent and I'm really happy here.

Reply from Phillipa Bell, Manager at High Haven

Thank you for your kind words we are so pleased you found the transition from another provider easy, we strive to make the High Haven feel homely and welcoming and ensure that good quality meals are served at all times.


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Review from L H (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was concerned at first when my father was moved here from another care home where he had ensuite facilities but from the beginning, I was impressed with the caring nature of the staff, the general cleanliness and the facilities. Furthermore, Dad has settled in so well and is really happy here so I
can not ask for anything more.

Reply from phillipa bell, manager at High Haven

Thank you for your kind review we are so pleased you are satisfied with the service provided, our staff pride themselves on getting to know each individual and ensuring high standards of care. I will pass your kind words onto the team.


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Review from Roger C (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my visit to see my mum on Sunday I was immensely impressed with the staff at High Haven. Helpful, cheerful, and professional, they created a lovely homely atmosphere for the residents and visitors. Nothing was too much bother. I left very happy and sure Mum is well looked after. Amazing job.
Thank you.

Reply from phillipa bell, manager at High Haven

Thank you for your kind review, it is greatly appreciated by the team. Creating a homely environment where both families and residents feel well looked after is paramount to us.


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Review from Elaine B (Wife of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into High Haven at short notice as I had to go into hospital. From the moment I had notification of going into hospital (4 days!) the staff at High Haven could not have been more helpful and he went into the home 2 days later. The care and attention he received from all the staff was
exemplary! There are activities arranged (if you want to join in) every day. Food was delicious and there were always drinks on hand to keep everyone hydrated. The atmosphere in the home was always happy and my husband felt that all the staff cared about the welfare of all. If you need a care home I can’t recommend it highly enough!

Reply from Pippa Bell, Manager at High Haven

Thank you for your wonderful review, we are so pleased that you feel the care and attention you both received was exemplary and that all staff cared for the welfare of all our residents, as a team this is something we strive to do and means so much to us. We are equally thrilled with your recommendation for those looking for care facilities. Thank you once again for your kind works I will ensure these are passed onto the team.


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Review from Hazel N (Respite Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated extremely well by all the lovely carers whom are all angels. I have had some lovely meals and although I am happy to go home I will miss everybody you are all stars.

Reply from Phillipa Bell, Manager at High Haven

We are pleased you had an enjoyable stay with us, your kind words will be passed on to the team.


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Review from Charmaine R (Daughter-in-law of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very supportive staff, lovely atmosphere which makes a big difference with dementia. Home from home feel. Mother in law is getting all her needs cared for by very caring staff. All round great place. The staff have time and patience.

Reply from phillipa bell, manager at High Haven

Thank you for your kind words, we are so very happy you find the care, atmosphere and environment suitable for your mother in law needs.


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Review from Shirley B (Respite Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have done very well. I was treated very well. I stayed on the Nordelph Unit and feel I’ve got much better with the help from the team. A specific staff member encouraged me to sing songs of Christmas time, which I enjoyed.

Reply from Phillipa Bell, Manager at High Haven

We are so pleased you enjoyed your stay with us and that the support from staff has made you feel better in yourself.


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Review from Nina P (Regular Volunteer) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently started supporting High Haven Care Home. On Friday 27th May they hosted a “Gala/Award Event“. We had the great pleasure of being involved in helping with this event. Although this was mainly for the staff of the care home, the residents were also involved. The dining room was decorated
beautifully (red carpet, balloon arch, table decorations etc). We were invited back to join the staff and residents for the event and join in, chat with everyone. I must say that I was so happy I did go back. I sat and had some tea with the residents first and had some beautiful conversations and laughs. Then some of the staff joined us and I really can’t find the right words to describe the atmosphere, other than it was beautifully heartwarming. To see the care, respect and fun that the staff had with residents was amazing. Listening to what they have had to do in the past 2 years to care for the residents was amazing. We are so happy to be helping with this lovely care home.

Reply from Dan Howe, Commercial Manager at High Haven

Thank you for sharing your experience, it sounds like a really wonderful event.


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Review from L S (Brother of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care given was first class. Although it is a busy home an assistant was in attending within minutes of activating the pendant. All staff were very friendly and on first name terms. Food was also very good.

Reply from Phillipa Bell, manager at High Haven

Thank you for your kind words. We are so pleased you had a satisfactory experience whilst in our care. The team at High Haven strive to keep the wait times at a minimum for all our residents.


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Review from V M (Wife of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming atmosphere straight away.
First class staff - friendly, confident, well trained and could not have asked for more.
No complaints.
Just keep up the good work.
Thank you all.
Guardian angels of High Haven.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words, we are so glad you found High Haven and our staff warm and welcoming. Your kindness will passed onto the team.


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Review from P W (Respite Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff very good, excellent overall satisfactory.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your lovely review. The team always appreciate the recognition.


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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for High Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for High Haven is calculated as follows: ( (131 Excellents x 5) + (16 Goods x 4) + (1 Poors x 2) ) ÷ 148 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Haven is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Philippa

Philippa Bell

Job Title: Registered Manager

Joined: 2021

I started my career at 18 as a care support worker, at this point I knew this was the job for me, 20+ years later and as a manager, I can’t imagine doing anything else.


Over the years, I have been very fortunate to meet many wonderful people to work alongside and care for. There is nothing more rewarding than seeing someone smile because you have helped them in some way.


I am so lucky to be part and lead such a wonderful team that is dedicated to delivering high-quality person-centered care, something that NorseCare holds at the heart of everything we do, to ensure positive outcomes for our residents


Frequently Asked Questions about High Haven

What types of Care is High Haven registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does High Haven provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does High Haven have?

There are 40 Single Rooms.

What are the Facilities & Services at High Haven?

Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is High Haven to the centre of Downham Market?

0.2 mile(s) as the crow flies, distance by road may be significantly further.