High Haven

Howdale Road, Downham Market PE38 9AG
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9.9 54 Reviews
  • High Haven, Downham Market
High Haven has been purpose-built to provide skilled and versatile care for older people with a wide range of health needs, accomplished by professional carers who take pride in supporting the privacy and dignity of all clients.

While being ideal for long-term needs, the service also offers respite care services and rehabilitation, and is warmly-regarded for its high standard of dementia care.

Residents enjoy versatile furnishings arrangements, a wide range of activities and entertainments, and the benefit of their own personal care plan.

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Care Provided by High Haven

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phillipa Bell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for High Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,148 – £1,258
    • Self-Funded Residential Dementia Care £1,148 – £1,258
    • RESPITE Self-Funded Residential Care £1,148 – £1,258
    • RESPITE Self-Funded Residential Dementia Care £1,148 – £1,258

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact High Haven to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

High Haven Reviews (54)

Total of 54, showing 21-40
9.9

High Haven has a Review Score of 9.9 (9.872) out of 10, based on 13 reviews in the last 2 years. Over all time High Haven has 54 reviews.

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Review from J S (Respite Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care received was really good. Help when needed - made my stay comfortable meals were delicious and plentiful, nicely served.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words, we are really pleased you found your stay with us comfortable, our staff strive to provide the highest standards of care for all of our residents.


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Review from Chris F (Son of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in High Haven for 5 years and sadly passed away earlier this month. She enjoyed being there. All the staff were excellent and very caring the residents always come first. The food was excellent. I was always made very welcome when I visited my mum, it was like home from home. I would highly
recommend High Haven. I can not thank everyone enough for all they did for my mum.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you so much for your very kind words, I am so pleased that mum enjoyed her time with us at High Haven as with our residents it is just as important for us to make our relatives feel welcome and at home. Thank you once again.


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Review from Norma R (Respite Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had one week in High Haven. I found everyone so very nice to me and kind. I was made very welcome and looked after well.

Reply from Caroline Beale, Customer relationship manager at High Haven

We are so very pleased you had an enjoyable stay with us. The staff aim to make everyone feel welcome and well looked after. Thank you for your lovely words; these will be passed onto the team.


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Review from Simon M (Son of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After six years in High Haven, for both residential care and specialist dementia care, my mother has today left High Haven for the last time.
During her time there the attention to her health and welfare has been outstanding, but so much more than that, she has been treated with respect, dignity and
kindness. Over the past two years, it has been very difficult for me to visit and often as I would have liked but the team have always kept me up to date with calls and messages about her health and wellbeing, giving me great comfort in knowing she was in good hands.
I would not hesitate to recommend High Haven. In fact, when the time comes, I'm moving in myself.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words. It was an absolute pleasure to provide care for your mother and we are so pleased that you found comfort in the care and attention your loved one received whilst in our care. The team strive to ensure that not only our residents but their families are also treated with kindness, dignity and respect also that our families are informed of and involved with the resident's health and wellbeing.


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Review from Linda E (Sister of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident of High Haven for two and a half years and sadly passed away in November. From the very beginning to the very end, his care was outstanding. He regularly told me how wonderful the staff were and was very complimentary about the food! All the staff are dedicated, hard-working,
conscientious and are like family to many. They are an exceptional team of people, and I would have no hesitation in recommending this care home to anyone. It was always comforting for my family to know that my brother was so well cared for.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your lovely words. I am so pleased that you found consistency and comfort in the care provided to your brother during the time he spent with us. Your kind words will be passed on to the team. Thank you once again.


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Review from Claire B (Respite Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very friendly and helpful, taking good care of my mother while she was there in respite due to my Dad travelling to the USA to see my brother. The home is clean and all Covid-19 precautions are taken. Visiting needs to be booked in advance to ensure the safety and health of both visitors
and residents.
Staff are lovely and always smiling, helpful and friendly. We are very happy with the care Mum received. They all treat the old and especially the dementia patients with kindness and dignity.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words. We are so pleased that you are happy with the care your mum received during her stay with us and felt confident with the procedures in place ensuring your loved ones health remained paramount in such difficult times.


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Review from Richard T (Son of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted in the autumn of 2018, following the deterioration of his Parkinsons, and developing Lewy body dementia. He was resident until his passing in November 2021, and his care was excellent throughout. The staff did their level best at all times, and always kept us fully informed in
pandemic times of his fluctuating health. In the last month of his life, the bond the staff had made with him was clear to see. Thank you, Team High Haven.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for such lovely words, it was a pleasure to have your father in our care. The restrictions in place during the current pandemic have been worrying for all especially for those unable to visit loved ones, at high haven we aim to keep all families members informed of and involved with the individuals care package.


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Review from David L (Respite Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at High Haven in September 2021. I will be going home this coming Friday. In the time that I have been here. I have felt very comfortable. From the staff to the management, the staff are very friendly and go beyond their everyday duties. The food is excellent too, with a wide variety of choice.
Just wanted to say to you all a big thanks.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for such kind words, these will be passed onto the staff team. It is always a pleasure to enable someone to return home following their stay with us.


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Review from Betty C (Respite Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My time spent at High Haven was a joy to be amongst friendly and caring people, the care and attention was an experience for me. Living on my own the company and care was so thoughtful and gave me the will and confidence to get mobile again though always they still gave me attention. Many thanks.

Reply from Caroline Beale, Customer relationship manager at High Haven

We are so happy that the care and attention shown by staff here at High Haven boosted your confidence and has enabled you to return home. Thank you for your kind words, these will be passed to the Nordelph Team.


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Review from K S (Respite Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High Haven has been like a family and I do not even know where I would be have been if it was but for High Haven.
Staff have supported me in getting a home so I can move one.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind words- we are so pleased that you felt part of the High Haven family, it was a pleasure to support you in starting the next chapter of your life in your own home.


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Review from Joyce R (Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home offers very good care, it's clean, the food is excellent 99% of the carers are excellent. I felt very happy there.

Reply from Caroline Beale, Customer relationship manager at High Haven

We are so happy that you enjoyed your time at High Haven, your kind words will be passed onto the team


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Review from Myrna W (Respite Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend High Haven to anyone. If I had to use again I would.

Reply from Caroline Beale, Customer relationship manager at High Haven

Thank you for your kind review of High Haven and the care and attention you received during your stay.


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Review from L C (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High Haven is a well run excellent care provider that I would recommend to other people. They make sure that resident's needs come first. The caring environment is superb with experienced, sympathetic and knowledgeable staff. They constantly update relatives on the care and needs of their loved ones.
Daily activities are a must and are enjoyed by all. The manager is very professional, caring and cares for all her residents with a passion. Excellent care!

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments about the care and support provided at High Haven.


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Review from E M (Wife of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband suffered from Alzheimer's and went into full-time care with High Haven, Downham Market. In the three years he was there he was treated with respect and dignity. He was encouraged to do activities, and when no longer able to do anything he was loved. I was encouraged by this and forever grateful.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support you and your husband received from High Haven.


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Review from Michael F (Son of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father, aged 88, has just returned to his home following two week’s respite care at High Haven Downham Market. The set up at the home is first class, my Dad suffers with Dementia and the home specialises with this type of condition. Having visited my Dad Three times during his stay I can honestly
say that the home is excellent. It is very clean throughout and his room was more than adequate for him, this included a large TV which he could watch whenever he liked. The staff, at all levels, were very engaging with my Dad, other patients and also visitors when on site. In addition, they were extremely professional and polite when communicating via the phone. My Dad takes a number of medications which were clearly administered correctly throughout his stay, the Mar chart was filled in every time and gone through in detail with myself when Dad came home at the completion of his stay. The food and the daily activities were excellent. A great place to stay, highly recommend.

Reply from Richard Smith, Marketing Manager at High Haven

Wow, thank you for your kind and detailed thoughts about the care and support your father received at High Haven.


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Review from S D (Daughter-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second time my mother-in-law has been in High Haven. She has enjoyed her stay again and decided that this is the home to spend the rest of her days. The staff are all friendly and helpful. Everyone seems so happy. I just did not want to go back to an empty home alone.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments and we are delighted that your mum has decided that High Haven is going to be her new home.


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Review from S D (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken ill in March and went to High Haven for respite care. From the time of her being there, her care has been faultless. I cannot thank the carers, activities lady, the cooks, cleaners are truly amazing. It has put myself and my sisters at ease, knowing my mum is getting the very best of
care and attention. We never thought we would see our mum so happy and joining in all the activities.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments about the care and support your mother has received at High Haven.


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Review from Anne K (Daughter of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time mum has been a resident at High Haven, I have been very impressed with the care she has received. The activities they provide are excellent. Something different every day. The food is fantastic, you can also join them for a meal which mum loved when I joined her for Sunday lunch. Early
days but very impressed.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind review of the care and support your mum has been receiving at High Haven.


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Review from Lisa A (Granddaughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High Haven looked after my Nan so well. My Nan was not a particularly social person but with a gentle push of your wonderful staff, she would go and eat, join in activities and made friends. She actually enjoyed being at High Haven, which we never thought she would.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support your Nan received at High Haven.


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Review from Lesley C (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care home, sometimes staff seem really busy, food is excellent. Overall I rate 10 out of 10.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments.


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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for High Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for High Haven is calculated as follows: ( (131 Excellents x 5) + (16 Goods x 4) + (1 Poors x 2) ) ÷ 148 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Haven is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Philippa

Philippa Bell

Job Title: Registered Manager

Joined: 2021

I started my career at 18 as a care support worker, at this point I knew this was the job for me, 20+ years later and as a manager, I can’t imagine doing anything else.


Over the years, I have been very fortunate to meet many wonderful people to work alongside and care for. There is nothing more rewarding than seeing someone smile because you have helped them in some way.


I am so lucky to be part and lead such a wonderful team that is dedicated to delivering high-quality person-centered care, something that NorseCare holds at the heart of everything we do, to ensure positive outcomes for our residents