High Haven

Howdale Road, Downham Market PE38 9AG
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9.9 54 Reviews
  • High Haven, Downham Market
High Haven has been purpose-built to provide skilled and versatile care for older people with a wide range of health needs, accomplished by professional carers who take pride in supporting the privacy and dignity of all clients.

While being ideal for long-term needs, the service also offers respite care services and rehabilitation, and is warmly-regarded for its high standard of dementia care.

Residents enjoy versatile furnishings arrangements, a wide range of activities and entertainments, and the benefit of their own personal care plan.

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Care Provided by High Haven

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Phillipa Bell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for High Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,148 – £1,258
    • Self-Funded Residential Dementia Care £1,148 – £1,258
    • RESPITE Self-Funded Residential Care £1,148 – £1,258
    • RESPITE Self-Funded Residential Dementia Care £1,148 – £1,258

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact High Haven to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Television point in own room
  • Wheelchair Access

High Haven Reviews (54)

Total of 54, showing 41-54
9.9

High Haven has a Review Score of 9.9 (9.872) out of 10, based on 13 reviews in the last 2 years. Over all time High Haven has 54 reviews.

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Review from Angela T (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't praise the home or staff enough. This is my mother's second home in less than a year, after leaving hospital last April 2017. She was getting very down and depressed at the other home and the staff have really brought her out of herself.
Thank you, High Haven.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about High Haven and the way they have improved your mother's wellbeing.


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Review from Kathleen G (Daughter of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment my mum gets in High Haven is excellent in every way.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments about your mum's care.


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Review from Patricia B (Sister of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean accommodation. Very friendly staff, helpful and polite.


Our relative seems quite happy and very well looked after.


Good staff presence at all times.


Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind comments about the care and support your sister is receiving at High Haven.


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Review from Geraldine F (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged to Nordelph unit to recuperate after a "difficult" hospital admission where her treatment and care wasn't great.
The contrast on arriving at High Haven couldn't have been more different. An hour after her arrival, all her needs had been addressed. Ripple mattress and special
cushion ordered, physio and district nurse appointment made, GP informed and lunch!
The kindness and care was second to none. The staff were friendly, compassionate and professional. Nothing was too much trouble. On arrival, she was told if she felt low or lonely just call.
Excellent, delicious food which helped mum quickly gain weight.
Without a doubt, her speedy recovery and return home was down to the first class team.
To everyone, thanks for everything from myself and my mum.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support your mother received at High Haven. I will pass on your compliments about the food to the catering team.


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Review from Gregory B (Nephew of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late aunt was in the care home for nearly 4 years she always was well looked after. When I was in New Zealand they contacted me out there to inform me that she had to go to hospital. I have had phone calls at 2 in the morning if there was a problem. She was very happy there. Sadly she passed away
on the 15th Jan. I was informed by them that she was near the end and in hospital. I have nothing but praise for the staff, she passed away 15/1/2018.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support your aunt received at High Haven, especially in their support for you at such a difficult time. Please accept our condolences for your loss.


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Review from Caroline H (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is so happy living in a safe and caring community where she has made new friends and reconnected with old acquaintances. It's great to see her full of interest in those around her again and happy and peace of mind for the family to know she is well cared for.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your comments about how well your mum has settled at High Haven.


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Review from Helen M (Wife of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and education of the staff is exemplary at all times. I have seen nothing but loving care given to my husband. Drinks are offered and given frequently and dignity maintained at all times. He always looks well groomed and happy.

Reply from richard smith, marketing manager at High Haven

Thank you for your considered thoughts about the care and support provided to your husband at High Haven.


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Review from P V (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care home, lovely staff.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about High Haven care home and the staff.


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Review from Cheryl P (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very efficient, friendly staff always keeps me updated about mum's health. Always looks clean, tidy everywhere you go.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the team and home at High Haven.


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Review from Margaret S (Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care and attention I received, the staff and physios were excellent, they certainly worked hard to get me on my feet, which they succeeded with flying colours.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care you received while at High Haven.


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Review from Diana J (Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot find words to express the kindness and exceptional care given to me during the time I spent at Nordelph Rehab Unit. Staff, right across the board greeted me with a warm smile and pleasant word. The "carer" staff are always conscious of your dignity and privacy during the healing process. Food
is very good with choices no one could grumble about. Facilities were good with special occasions recognised and treated as such. I certainly have not experienced teams working so smoothly with the one aim of getting their patients back to fitness. Excellent.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care and support you received at High Haven.


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Review from G B (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent just over two very happy years at High Haven. She was very well looked after and her end of life care was exceptional. The home is in a programme of being upgraded and newly decorated rooms are lovely, but there is still room for improvement. However, that is secondary to the wonderful
people who work there. Everyone in the team should be praised for the work they do. The home is a friendly, welcoming place.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care received by your mother at High Haven and please accept our condolences for your loss. I've passed on your comments about the refurbishment to our team at Head Office.


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Review from Sylvia M (Sister of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and the care and support given to the residents was far and beyond that required of them. Even though they were often pushed for time they still put the residents health and comfort first and foremost. I would not hesitate to recommend this home to anyone. I was also very
impressed with the cleanliness.

Reply from Richard Smith, Marketing Manager at High Haven

Thank you for your kind words about the care your sister received at High Haven.


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Review from Al (Son of Resident) published on 17 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken into the home at the beginning of the year and I am extremely impressed. Everyone from the manager down seems to be extremely motivated towards the best possible care for the residents. They are always willing to chat, discuss issues and share a few stories and jokes. This is a
care home that has demonstrated to me that it how care homes should be run.

Reply from richard smith, marketing manager at High Haven

Thank you for your kind words about the care your father is receiving at High Haven. We're pleased you feel happy with the way the home is run.


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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for High Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for High Haven is calculated as follows: ( (131 Excellents x 5) + (16 Goods x 4) + (1 Poors x 2) ) ÷ 148 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Haven is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Philippa

Philippa Bell

Job Title: Registered Manager

Joined: 2021

I started my career at 18 as a care support worker, at this point I knew this was the job for me, 20+ years later and as a manager, I can’t imagine doing anything else.


Over the years, I have been very fortunate to meet many wonderful people to work alongside and care for. There is nothing more rewarding than seeing someone smile because you have helped them in some way.


I am so lucky to be part and lead such a wonderful team that is dedicated to delivering high-quality person-centered care, something that NorseCare holds at the heart of everything we do, to ensure positive outcomes for our residents