Grenville Court

Horsbeck Way, Horsford, Norwich NR10 3BB
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9.9 38 Reviews
  • Grenville Court, Norwich
Grenville Court provides a service that is personalised to each resident's needs and preference, making the most of a versatile interior and pleasing surroundings.

A qualified team are experienced in the task of dementia care, in pursuit of which the home benefits from its own reminiscence room and sensory gardens.

This modern care accommodation has been purpose-built to suit the lives and care needs of those the team are trained to support and safeguard.

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Care Provided by Grenville Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abby Thornhill (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009

Funding & Fees Guide for Grenville Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,100
    • Self-Funded Residential Dementia Care £1,050 – £1,150
    • RESPITE Self-Funded Residential Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,150
  • (these prices are only a guideline, please contact Grenville Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Grenville Court Reviews (38)

Total of 38, showing 21-38
9.9

Grenville Court has a Review Score of 9.9 (9.898) out of 10, based on 15 reviews in the last 2 years. Over all time Grenville Court has 38 reviews.

Overall Experience

  • 27
  • 7
  • 1
  • 1
  • 2

Date Published

38
4
9
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23

Review from Sonia S (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered the home and was made very welcome from the start. He was treated with dignity, compassion and even though he had Alzheimer's was always given explanations of what was happening when the staff were helping with his personal care. I received updates from the staff both over the telephone
and when I visited him, and I found everybody open and honest. My father sadly passed away and we were very grateful when we went to see him he looked so peaceful. Words cannot say how much we miss him but the care he received could not have been better.

Reply from Benjamin M Rogers, Registered Manager at Grenville Court

Thank you so much for your kind review of the home and staff team. It was a true privilege to have him with us, his presence has been missed by all at Grenville Court. We wish you and your family all the best for the future.


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Review from Mark R (Son of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise, admiration and thanks for the way in which my father was looked after.
All the carers and management I found to be first rate with nothing being too much trouble. During his stay we were kept fully informed with compassion and thoughtfulness. His care was always personalised,
to illustrate this fact during his final day the chef made pineapple sorbet (as they got to know Dad loved ice cream), I could see in his eyes how much he enjoyed it. When the time came to say our goodbyes all the carers and management took the time to pass on their condolences with dignity and feeling – even in the short time he was with them they got to know him so well. I rarely write reviews however feel compelled to post this one. I do not think we could have asked for any more from the new team and based on my experience would not have wanted Dad to pass away in any other place – he was amongst people that cared.

Reply from Benjamin M Rogers, Registered Manager at Grenville Court

It was a privilege and an honour to have this gentleman with us at Grenville Court. Thank you so much for your kind words and praise of the team at Grenville. As the manager, I can not be more proud.
Ben


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Review from Pamela C (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am disgusted with the care my mum has received over the last few months. On asking for information several times and not getting a response. Very poor record-keeping when I did receive some information. Nobody knows what they are doing, the care home is full of agency staff. Told different things
from different people. And now Mum has to be moved. I am devastated this has been my mum's home for six years. This care home used to be excellent when run by a previous male manager. But since new management was brought in in March 2020, this care home has unfortunately rapidly declined and I definitely would not recommend to anyone.

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Review from D M (Granddaughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Met by a pleasant member of staff provided with PPE.
Staff member supported communication between myself and my nanny.
I understand the importance of PPE, however, I was asked to lift my mask up and down when speaking so I could be heard. Being 2m away maybe a mask isn't required but my concern is
that experts tell us not to keep taking masks on and off. Just a thought I know you have certain guidance.

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Review from Susan (Daughter-in-law of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our experience in the last six months is that communication is very poor. When we have made legitimate enquiries to the management about the wellbeing of our loved ones and concerns we have had we have been met with hostility and rudeness. I am sure the carers are doing a good job but mental health
has suffered hugely during the coronavirus pandemic and there doesn’t seem to be anything done about it which we find incredibly frustrating particularly as we are only allowed to visit at the front door. Based on the management’s attitude we wouldn’t recommend the home to anyone, which is a shame as it was doing so well under the previous manager.

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Review from G C (Daughter of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother in the month of June during the lockdown. I found Mum looking very well, clean and happy. The covid19 measures in place, I found my visit reassuring.

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Review from J H (Husband of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Grenville Court on 30th April 2020. Shown tremendous courtesy from management the moment she entered. I phone every day to check she is ok and whichever member of staff I talk to, they are always friendly and responsive. Now able to visit albeit at a distance, and on the last two visits,
my wife seems to begin to realise who I am. Talking to her on the phone, she had no idea who I was.

Reply from Adriana-Cristina Costache, Registered Manager at Grenville Court

Thank you very much for your feedback. We appreciate your lovely words and the staff are made aware of your comment.


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Review from Tanya M (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased how Mum is being looked after and cared for. Excellent service all round. Staff are brilliant. Thank you.

Reply from Adriana-Cristina Costache, Registered Manager at Grenville Court

Tanya, thank you for your appreciation. I have informed the staff about your feedback and they are all happy to know you recognise their hard work.


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Review from Theresa M (Daughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is to compliment the unbelievable turnaround that has been achieved since the take over by new management at Grenville Court. My mother has been a resident here for 4-years, and two years ago standards had dropped to an appalling level of care coming from all angles, this made me feel very
unsettled and concerned for my mothers welfare. However, since the first days of the takeover, I found communication with the manager and staff immediately refreshing, the structure of the staff was a revelation. Relatives were invited to meetings to be notified of pending changes, which over a period of time, all came to fruition, also to hear our questions about any concerns we may have, this in itself was a breath of fresh air. So many things have been put into practice to enhance the day-to-day running of this home, and this has to reflect on the residents. When I leave the home after a visit, I now feel comfortable and relaxed, and that's a good feeling.
Many thanks to all concerned.

Reply from Adriana-Cristina Costache, Registered Manager at Grenville Court

Hello Theresa,
Thank you very much for your lovely review. You really gave me the confidence that I am doing a good job. I know that at present we are going through a difficult time and the home is locked down for visitors but I can assure you that all our residents and staff are safe as well. Please call us any time you wish for updates about your mother.


Regards,
Cristina.


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Review from Kate S (Friend of Resident) published on 30 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum didn't want to go into a home but with much patience on the staffs behalf, she grew very fond of some off them and settled better than we could have hoped. She loved being in the garden and the summer fete and Halloween party had her in high spirits. She thought such a lot of the manager who always
stopped to talk to her. They all did mum proud. We cant thank you all enough.

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Review from V F (Friend of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very good friend moved into Grenville Court 8 weeks ago, because she was very frightened, confused and she was not feeding herself.
I visit every week, I always find Grenville Court staff very welcoming and friendly, there is always plenty of staff around. The management is always available if there
are any questions.
They have wonderful activities every day if they want to join in with or just watch. I would be happy to recommend to anyone looking for a home for a loved one.

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Review from Tracy G (Daughter of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was placed in Grenville as an emergency placement due to her vascular dementia advancing rapidly. This was the first time she had been in a care home so it was difficult for the family as well as for mum. We phoned daily to see how she was doing as we lived 2 hours drive away but was never
made to feel a nuisance and was always kept up to date on how she was settling.
When we managed to visit, we saw she was content and looked after and noticed there was always plenty of staff.
The food is very good as we did have lunch with mum and there is a good choice. We have moved mum nearer us now but if we were closer we would have liked her to of stayed there.
Thank you.

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Review from Liz R (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has advanced Vascular Dementia, and although I cared for him for ten years, when his condition deteriorated considerably Grenville Court agreed to look after him. He settled very well and the home manages his deteriorating illness with kindness, attention, compassion and understood his challenging
conditions as they change. The staff are well trained and the family are kept up to date with any issues. The food is also plentiful and very good.

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Review from Karen W (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my family are very pleased with the care my mother receives. The staff and the new manager really give excellent care to Mum and all the residents. Mum has been in the home for two years and I can definitely see a higher standard of care since two years ago. The staff go out of their way to make
our visits easier. Some residents do get bored with no visitors but management is looking at more visits out of the home for residents.

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Review from Jean M (Cousin of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is very well cared for. He is bed-bound and the staff are very caring and friendly. All his needs are covered. I cannot fault the staff's patience, care and understanding. His care could not, in my opinion, be bettered.

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Review from Denis L (Husband of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this home for 14 months. It has changed hands 3 times. The latest manager, a young man, is changing everything, decor and furnishings. He has made this home into one big happy family. It is such a pleasure now for family and friends to visit. My wife is blind due to tumours on the
brain. This is not an old people's home, it is a care home with excellent carers.

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Review from Raymond G (Son of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is bright and welcoming and the staff cannot do enough for the people who live there, they’re now a lovely team who work hard every day.
It has changed dramatically over the last 4 months and the new manager is exceptional, he has such commitment to changing the place for the better and you
can see he is working miracles.
I hope that when I need a Care home, that my son chooses Grenville for me!

Reply from Gerard Dooley, Registered Manager at Grenville Court

Thank you for your feedback - it is very welcome and we are delighted you’re happy with the direction the home is going in. All the best, the team at Grenville Court.


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Review from S B (Daughter of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very lacking in personal hygiene service for my mother, soiled bedding on numerous occasions, no improvements following my concerns, have now moved her out as a result.

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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Grenville Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.898 for Grenville Court is calculated as follows: ( (159 Excellents x 5) + (18 Goods x 4) ) ÷ 177 Ratings = 4.898

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grenville Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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