Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN
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9.6 45 Reviews
  • Laurel Lodge, Norwich
Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over.

The home is within walking distance of shops, churches and parks, with staff more than happy to accompany those who require additional support.

All rooms at Laurel Lodge have en-suite toilet and washbasins, with garden rooms also offering a shower. The home has three separate lounges and meals are served in the dining room. Residents can choose to eat in their own rooms if preferred.

The accessible garden has paved walkways, flowerbeds and seating areas for the residents to enjoy.

Laurel Lodge can support individuals with memory loss or those whose conditions worsen over time.

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Care Provided by Laurel Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Emily Carasquillo (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Laurel Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Laurel Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Laurel Lodge Reviews (45)

Total of 45, showing 21-40
9.6

Laurel Lodge has a Review Score of 9.6 (9.595) out of 10, based on 11 reviews in the last 2 years. Over all time Laurel Lodge has 45 reviews.

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  • 11
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Review from Paul S (Son of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Lodge must be the most welcoming home in England. The staff always find time for a catch up chat and are very friendly. Telephone updates are frequent and always welcomed. Anybody looking for a place for a close relative - Laurel Lodge must be top of the list. Well done. Keep up the good work.

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Review from Jane A (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Laurel Lodge when he couldn’t return to his own home following a short stay in hospital. He wasn’t keen! However, the lovely staff treated him with patience, respect and humour, and Dad became comfortable, happy and secure in the home. He was treated like a family member – for example,
I only found out after the event, that they had arranged a takeaway fish and chips supper and a glass of wine on his birthday; his favourite meal. This wasn’t something I’d told them, so they must have taken the time and effort to find out about it. Dad passed away peacefully in the home, and I can never thank the staff enough for the dignity, love, kindness and respect they showed both my dad and me, at that time. I never actually got to see inside the home or to properly see the faces of the staff before Dad moved in, because of Covid. However, my family and I feel secure in the belief that we struck lucky with Laurel Lodge, and I never felt anxious when saying goodbye after a visit. Thank you!

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Review from Dean P (Son of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Lodge and all staff members cared for my father impeccably in the final months of his life. The care was very person centred, they were there whenever my father needed and granted him his final wish through hard work and dedication of the care home manager.

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Review from J M (Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff is very kind. I am very happy here. I look forward to my meals. They are excellent and offer a good choice. There are lots of activities which I enjoy.

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Review from J F (Respite Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not want to come to the home, but once I was in, I could not have been treated any better if I was a long-term resident. I do not sleep well, but during the night, they always brought me a hot chocolate. The staff are very friendly from the carers to the kitchen staff and cleaners, so much so,
I almost did not want to go home!

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Review from T F (Son of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care for my mother. She is very happy. The staff is lovely. Lots of entertainment for her. The food is very good, we always get asked if we would like some lunch. New Manageress is always asking if everything is ok. She is very nice. Mother is very well cared for and I don't worry about her
being here at all.

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Review from Linda F (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care here is excellent. My mother needed 2 carers and a hoist. But the carers were always very prompt and cheerful. The meals were always very nice and the rooms were always being updated. My mother has since passed away and the whole of the care staff were very caring in this awful time.
I still pop in to see the staff as they are like part of my mum's life.

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Review from S T (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Manager of Laurel Lodge is very helpful and willing to please. The staff are friendly and caring. If my mother needed attention, she received this quite promptly via a call system. The food is freshly prepared daily in the home's kitchen, it is of a good standard and there is a varied choice of
menu, which my mother appreciated during her stay. Laurel Lodge has a pleasant, homely ambience.

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Review from M H (Daughter of Resident) published on 15 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for and it made his last year a very happy one.
Quality food, even in the night if wanted. Great entertainment and activities. Brilliant care. Kind, friendly and professional staff.

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Review from Maurice L (Nephew of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received exceptional care at Laurel Lodge.
The staff were always positive, friendly, kind and helpful. They took the initiative when medical care was needed, particularly when she needed emergency medical attention, there was a strong relationship with the local hospital. We were kept well
informed at all times and we received help and support.
The family could visit whenever we wished.
The food was good and the room clean and well laid out.
In summary, there was a positive and caring feel about the whole home.
Our grateful thanks to the whole team

Reply from Andy Twite, Regional Manager at Laurel Lodge

Thank you so much for your review - we are thrilled that Laurel Lodge was such a positive experience for you and your aunt.


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Review from J B (Wife of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You help my husband to eat and walk and start to do things for himself since being in hospital. Now he eats very well.

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Review from Lesley C (Niece of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received the best care possible in Laurel Lodge during her short time there. The staff, administrative and care, were all delightful and very caring of her, right up to her death. I will be always grateful that I managed to find this home, where the overall initial impression is of cleanliness
and caring together (none of that awful aroma of boiled food and urine).

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Review from Philippa T (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the quality of care at Laurel Lodge to be very high. It was very well managed and the staff took a genuine interest in my Father's wellbeing. I visited my Father most days of the week for the 5 months he was resident at Laurel Lodge and I found people were always very helpful. In the last
few weeks when my Father was dying from terminal cancer and becoming very fragile people would come to his aid very quickly and the end of life care he received was good.

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Review from Emma K (Cousin of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care the activities 100%. I would recommend the home to anyone. Individual care. Extremely happy.

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Review from Rosemary K (Cousin of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff and management to be friendly and caring. The home is always neat and tidy and the residents all looked after very well. There are always activities for the residents to participate in.

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Review from Christine C (Stepdaughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides excellent care to my relative. It is always welcoming to family and visitors. The staff are very patient with him, most caring and considerate. We are happy that this is his home. His every need is dealt with and his health is well monitored. The food is good and we are happy that
he is in a safe and happy environment.

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Review from Susan C (Stepdaughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy that my stepfather is in the care of Laurel Lodge who are very patient with him. He is well looked after and his room is a generous size. The staff are always friendly and helpful in what can be a demanding job. Thank you.

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Review from Patricia A (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with review, both parents are well looked after. The staff are very friendly and helpful at all times.
I am kept updated all the time if the Doctor is called into them.

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Review from Richard B (Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room is very well equipped with a bed, bedside cabinet, large 3 drawer chest of drawers, a small cabinet with a drawer and cupboard which I brought from home, a large raised armchair. My toilet and wash basin and shower room, plus a large cupboard/wardrobe, large radiator (not used). 2 large glazed
doors which both open well and a very pleasing views of a small garden with a fountain with runs over 4 layers day and night. A pair of attractive full-length curtains. Everything appears as new. All numerous staff are unfailingly helpful, kind and caring.

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Review from Peter J (Son of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Lodge is a comfortable, homely facility with caring and diligent staff, which has recently been refurbished to a good standard. The rooms are well appointed and vary in size. The small number of rooms mean that residents and staff quickly get to know each other. There is a varied programme of
activities and entertainment and the food provided is home cooked to a high standard. There is a pleasant enclosed garden area for residents to enjoy.

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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Laurel Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Laurel Lodge is calculated as follows: ( (87 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 131 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Laurel Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Apr 2025

Single en-suite


Awards / Recognitions (10)

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Meet the Team (1)

Emily

Emily Carrasquillo

Job Title: Registered Manager

Joined: 2021

Emily Carrasquillo began her career in care in 2011, after returning to the UK from America, to provide care to her grandparents in their later years following her grandfather's Dementia diagnosis.
Emily cared for them until her grandfather entered a residential care home, and provided end-of-life care to her grandmother until she passed away in her own home.


This personal experience ignited a passion in Emily and prompted her to consider a career in care. Emily told us: "I couldn't imagine not working in care, every day I walk through the door at Laurel Lodge is like going home, it's my happy place"