Laurel Lodge

19 Ipswich Road, Norwich NR2 2LN
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9.6 45 Reviews
  • Laurel Lodge, Norwich
Laurel Lodge is a homely residential care home situated on Ipswich Road, close to City College and the city centre of Norwich and provides short term, respite care and longer term residential care for up to 32 residents aged 65 and over.

The home is within walking distance of shops, churches and parks, with staff more than happy to accompany those who require additional support.

All rooms at Laurel Lodge have en-suite toilet and washbasins, with garden rooms also offering a shower. The home has three separate lounges and meals are served in the dining room. Residents can choose to eat in their own rooms if preferred.

The accessible garden has paved walkways, flowerbeds and seating areas for the residents to enjoy.

Laurel Lodge can support individuals with memory loss or those whose conditions worsen over time.

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Care Provided by Laurel Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Emily Carasquillo (Manager)
  • Admission Criteria
    • All admissions are subject to an assessment by the home's management team
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Laurel Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000

  • Weekly fees include personal care, all food and drinks, activities and entertainment.
  • (these prices are only a guideline, please contact Laurel Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • 24 hour visiting welcomed


  • Parking

  • Parking available outside home


Laurel Lodge Reviews (45)

Total of 45, showing 41-45
9.6

Laurel Lodge has a Review Score of 9.6 (9.595) out of 10, based on 11 reviews in the last 2 years. Over all time Laurel Lodge has 45 reviews.

Overall Experience

  • 34
  • 11
  • 0
  • 0
  • 0

Date Published

45
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34

Review from Kleri B (Daughter of Resident) published on 13 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 96 and we consider our self very lucky that Black Swan company took over the home. Everything was refurbished with high quality, coordinated stylish furniture and huge TVs. Especially impressive are the dining room and the lounges. There is a new shiny hairdresser saloon opposite mum's
room.
We were very pleased that her room was refurbished with new furniture and huge smart TV by the initiative of the company.
There is plenty of entertainment and exercises. Christmas was great fun with all sorts of food and drinks for residents and visitors
There are a dozen chicken eggs waiting to be born in the lounge just for this Easter.
The food is always exceptionally tasty, you should try the banoffee cake, I did. All the relatives are invited for lunch.
The staff is exceptionally good and caring. Always alert. They know immediately when to call the doctor or nurse before even the patient knows.
Thank you Laurel Lodge for looking after Mum.
Thank you Black Swan!

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Review from Christine E (Sister of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past few weeks I have been really impressed by Laurel Lodge. The staff are always helpful and welcoming. They are very patient and caring with the residents, even under difficult situations. My brother, a resident, is one of the most difficult people I have ever met. He seems very content at
Laurel Lodge and has nothing but praise for the staff. He can be difficult over food but always tells me what lovely meals he has, praise indeed from him.

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Review from J S (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are polite and helpful, can always speak to management. Very pleased with the way they treat my mother. You can visit any time and as many times as you like, have been offered tea and dinner very pleased with the home.

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Review from Oliver S (Nephew of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the care Laurel Lodge provided for my Aunt. Laurel Lodge were very proactive in informing my Aunt's GP as to her her condition, so she got rapid medical attention when needed. They gave us a lot of help and support. Again with my wife and myself they very quickly kept us informed
at all times how she was. We felt confident she was being well cared for at all times.
For us it was very convenient having a good local care for my Aunt, where we could visit her at all hours of the day. The staff were always kind and on hand to assist her any time of the day. Particular care was taken over the food she was provided with and her room was always kept clean and spotless.
Our thanks to all the staff and the management.

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Review from Jean S (Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied.

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Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Laurel Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.595 for Laurel Lodge is calculated as follows: ( (87 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 131 Ratings = 4.595

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Laurel Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Apr 2025

Single en-suite


Awards / Recognitions (10)

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Meet the Team (1)

Emily

Emily Carrasquillo

Job Title: Registered Manager

Joined: 2021

Emily Carrasquillo began her career in care in 2011, after returning to the UK from America, to provide care to her grandparents in their later years following her grandfather's Dementia diagnosis.
Emily cared for them until her grandfather entered a residential care home, and provided end-of-life care to her grandmother until she passed away in her own home.


This personal experience ignited a passion in Emily and prompted her to consider a career in care. Emily told us: "I couldn't imagine not working in care, every day I walk through the door at Laurel Lodge is like going home, it's my happy place"