Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
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9.6 119 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

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Care Provided by Barchester Ashfields Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Raaj Purohit (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Ashfields
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Barchester Ashfields Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ashfields Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Ashfields at any time - door is always open!


  • Parking

  • Standard and Disabled car parking spaces available at the front of the home.


Barchester Ashfields Care Home Reviews (119)

Total of 119, showing 41-60
9.6

Barchester Ashfields Care Home has a Review Score of 9.6 (9.614) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Ashfields Care Home has 119 reviews.

Overall Experience

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  • 36
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Date Published

119
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Review from L D (Daughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been happy here and is very well cared for. The staff are attentive, friendly and willing to do all they can with a cheery smile.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and nice review. We appreciate your time and value your feedback. - Team Ashfields


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Review from Angela K (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we love this place!
The staff are kind and understanding and take great care of my mam. The food is fantastic and my mam loves that she can have a glass of wine with her lunch.
Also, whenever we need to talk to anyone, they are there for us. They're all amazing!

Reply from Wendell Damasco, General Manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review I will let the team know; we appreciate your time and value your feedback. - Team Ashfields.


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Review from D N (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Barchester Ashfields is superb. The staff are all incredibly professional, highly motivated and happy in their work. This is reflected in the way the residents are cared for. Nothing is too much trouble. All of our mother's medical, social and care needs were delivered to the highest
standards with excellent communication to our family. We are in no doubt that the care our mother received contributed greatly in enabling her to recover from her stroke, enabling her to go home. We are really glad we chose Ashfields for our mother and can't recommend it highly enough. Thanks to the whole team.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review; we appreciate your time and value your feedback. Team Ashfields.


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Review from W P (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the first time I had seen my mother since the pandemic began, so understandably, I felt nervous about how she would be. I was met at the door with smiling kindness and efficiency while I took a test. And then taken to visit my mum, who recognised me, even though she can no longer speak! But with
the kindness, I want to comment on most - even though other refurbishments and arrangements are good. Kindness is beyond price. The kind of kindness that meant my mother was wearing a blouse I had brought her for Christmas but never seen. The kind of kindness that makes my mum feel safe and me supported. Thank you so much.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review; we appreciate your time and value your feedback. Team Ashfields.


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Review from Teresa P (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly staff. Nothing seems too much trouble and seems very much like a large family. Even in tough Covid times, residents are being kept entertained. Always seem to show a lot of respect, understanding and care to treat people as individuals. Most of all, they have made my mum feel safe
and more relaxed.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review; we appreciate your time and value your feedback.
Team Ashfields.


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Review from Daniel P (Grandson of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I can, I visit my grandad in the pod. He can't speak highly enough of how friendly and caring the staff are. It is good that we have the opportunity to see him in this way, as miss not being able to see him as often as I can. Keep up the amazing work.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review, we appreciate your time and value your feedback.


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Review from Beverley C (Daughter of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents moved to Ashfields for emergency respite. Covid has meant we have not been able to visit to fully appreciate the care home. We have visits in the visitor suite and the staff have been superb, caring and understanding. There has been regular contact by phone and we are welcome to ring them
anytime. My mother has eating issues and the staff are constantly trying to find different food and ways to encourage her. From what we have been able to see in these difficult times I wouldn't hesitate to recommend Ashfields.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review, we appreciate your time and value your feedback. Team Ashfields.


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Review from N P (Granddaughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I see my grandad in the outdoor pod weekly and every time he is the happiest man and always has a new story to tell. He is definitely well looked after and a lot happier than when he lived on his own. The staff are always lovely. Overall an amazing care home.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind review, we appreciate your time and value your feedback. Team Ashfields


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Review from Linda D (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashfields took my mother in when she needed palliative care. She had lived in an alternative home for 12 months but her dementia had got worse and she broke her hip. After being discharged from hospital, my mother was only at Ashfields for 5 days before she passed away but the care given to her and
to us was outstanding. Had she pulled through, I would have been very happy for her to remain at Ashfields amongst such caring staff. From the admin team, who dealt with the paperwork and admission seamlessly, through to the care workers who, even in just 5 days, showed real compassion. To know that she even had a care worker with her at the end, holding her hand was most reassuring for the family. Thank you for making mom's last few days comfortable and for looking after her so well. At least her last few days were in a wonderful place, thank goodness she was not still in hospital.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind review, we appreciate your time and value your feedback. Team Ashfields


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Review from K J (Daughter of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support both my mum and I have received during the last few months have been amazing. Knowing that she is well cared for makes me feel we can cope with all that the pandemic has thrown at us all, she is happy and content all the carers do a fantastic job.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind review, we appreciate your time and value your feedback. Team Ashfields


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Review from Susan T (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in the care home for a couple of months. She is well cared for. She is safe. I cannot comment on the rooms or internal as I have not been in, but I am certain everything is just as it should be. More than happy she is in the best place with excellent care staff.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you for your kind review, we hope to see you inside once we are safe to do so, we appreciate your time and value your feedback. Team Ashfields


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Review from Sarah C (Daughter-in-law of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It really reassuring to know that my father-in-law is being so well looked after. He’s really enjoying having people to talk to who are aware how challenging people with Dementia can be. He has made lots of new friends.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind review, we appreciate your time and value your feedback. Team Ashfields


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Review from Sue P (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the managers for arranging for me to see mum for the first time in 8 months. She is looking very well and it was lovely to see her. In these challenging times, you and your staff have been her family and we thank you so much.
For anyone having to make the difficult decision of finding
a care home for a loved one, we would highly recommend Ashfields.

Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Team Ashfields


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Review from Brian C (Son of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken into Ashfields during lockdown after a difficult decision made by the family. Well, we made the right decision. Mum has settled in really well and is well looked after by the lovely care staff. They can not do enough to make her happy and well looked after. Mum's birthday last week
is very special to all of us as we are a very close family but the care staff at Ashfields made her birthday very special with cake and wine (mum does like her wine). The food, the activities, mum's room is fantastic. Well done Ashfields, we made the right decision.

Reply from Joanna Wartacz, Deputy Manager at Barchester Ashfields Care Home

Thank you so much for all your kind words! Take care and stay safe - from everyone at Ashfields.


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Review from Amanda B (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are a very close family and the decision to get Mum extra help was very difficult, we didn't know how she would react but to our surprise, she has settled in really well. Due to Covid its been very difficult not being able to see Mum as often as we'd like but staff have gone above and beyond to
help, we have a visit each week and FaceTime. Spending Mum's birthday apart was difficult but we stood behind the car park wall and sang which was lovely, my brothers then stayed for a visit and recorded her opening all her presents so we could all see later, we then did a group FaceTime in the afternoon which the staff brought her a cake and we all sang to her. The staff do all they can to keep Mum happy and busy, which she loves. Mum has really got on well with all carers as they genuinely seem to love everybody. As a family we know Mum is safe and well looked after at Ashfields, her room is lovely, everywhere is clean, food is delicious and she has wine when she wants! This home is lovely.

Reply from Joanna Wartacz, Deputy Manager at Barchester Ashfields Care Home

Thank you so much for your kind words! Take care and stay safe - everyone at Ashfields.


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Review from Di C (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Ashfields in November as his dementia had increased to the point that living on his own was too risky. He is fiercely independent and had lived in the same house for 60 years, so I was anxious that settling into his new home would prove difficult. With the help of the care staff, activities
team, admins and local GP, with his spacious room with en-suite as well as the large garden and various communal areas, he adapted incredibly quickly - the few setbacks were addressed in a planned way and soon Dad became part of the household.
With spring came Coronavirus - Barchester as a management organisation and Ashfields as a care facility could not have responded better in desperate times. Staff have been fantastic and communication frequent and open.
During lockdown we’ve managed to meet by Facetime, we celebrated Dad’s birthday and Father’s Day in person (socially distanced obviously!). The home regularly send photos and keep Dad busy and happy.

Reply from Joanna Wartacz, Acting General Manager at Barchester Ashfields Care Home

Thank you for your kind words - from everyone at Ashfields Care Home.


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Review from Sharon T (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are extremely satisfied with our choice of Ashfields for the care of our loved ones. The home has provided a safe and loving environment for our family to live in.
The staff are respectful, caring and provide the personal and emotional support that is needed.
The home keeps us informed
of their needs and communicates regularly with us.
The home provides a good range of activities to meet everyone’s needs.
The food is always good and provides a good balance of options.
The management team have regular meetings to keep us informed of developments, and the home has recently been tastefully refurbished.
In these challenging times, I feel confident that our family is being looked after to the best of everyone’s abilities.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.


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Review from Jan L (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has stayed at Ashfields for two years now since her dementia became unmanageable at home, and my brother and I are happy with the care she receives there.
My mother can be extremely difficult, but the staff are patient and caring. The meals are excellent, and I have several times been made
welcome to stay for lunch with my mother and experienced first hand the delicious and well-presented meals. I very much appreciated the chef making special provision for a vegetarian Christmas dinner for me when I had dinner there with my mother on Christmas Day. My only concern is that the staffing levels may not always be sufficient, and the staff, who already work very hard, are very stretched.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.


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Review from Roger A (Son of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rackheath team have been excellent during the Covid-19 crisis. Clear regular communication with family and a big effort to help our mum keep in touch with us whilst we are unable to visit. Given we live hundreds of miles away, Mum can feel isolated and gets few visits. During this difficult lockdown,
the staff have really tried to engage and offer that extra human touch, even with staff numbers stretched. The activities team have introduced extra measures to help the residents; from favourite meals, extra magazines and helping share family photos we send in.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.


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Review from Jane A (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Ashfields care home for 2-years now. He has settled into the home, and seems happy and content; he enjoys the food and his needs are taken care of. The care staff, on the whole, are caring, friendly, and co-operative, and responsive to any requests we make. There have
been issues with a high turnover of management, and this has led to a lack of continuity, the present manager is trying hard to resolve these issues, and hopefully, he will continue in his post.
We personally feel the staffing levels need to be higher, but we are told they are in accordance with Barchester`s staffing criteria. The home was recently refurbished, and although, it looks very attractive, we would question whether it was a priority over increased staffing.
During the recent crisis, the staff have been heroic in their commitment to the residents, in giving us updates and being able to make contact by video calls.

Reply from Joanna Wartacz, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.


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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.614 for Barchester Ashfields Care Home is calculated as follows: ( (267 Excellents x 5) + (79 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 368 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (7)

Nita

Nita Pulmones

Job Title: General Manager

Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.


Caroline

Caroline Seekings

Job Title: Deputy Manger

Joined: 2024

My name is Caroline and I am the Deputy Manager at Ashfields Care Home. I have worked in Healthcare for the past 16 years, within Residential and nursing settings. During this time I have developed a strong passion for Dementia care. I am extremely focused on leading the Team to provide the highest quality of care for our residents at Ashfields. As the Deputy Manager my main aim is to build relationships with residents and relatives to ensure that their experience of living at Ashfields is truly memorable.


Dawn

Dawn Bunting

Job Title: Administrator

Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.


Tony

Tony Bunting

Job Title: Head of Maintenance

Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!


Diane

Diane Read

Job Title: Senior Care Assistant

Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.


Zack

Zack Vann-Ralph

Job Title: Peripatetic Senior Care Assistant

Joined: 2019

Hello, my name is Zack and I am a Peripatetic Senior Care Assistant here at Ashfields.


I joined Barchester in 2019 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. 


Helping our residents settle into their new homes, and making sure they that feel comfortable and receive the best possible care is very important to me.  


Xen

Xen Greenwood

Job Title: Activities Coordinator

Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.