Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
Submit a Review
9.6 119 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Show Barchester Ashfields Care Home on the Map

Care Provided by Barchester Ashfields Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Raaj Purohit (General Manager)
  • Admission Criteria
    • An individual care needs assessment is always completed by our clinical team prior to any admission to Ashfields
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Barchester Ashfields Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Ashfields Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit Ashfields at any time - door is always open!


  • Parking

  • Standard and Disabled car parking spaces available at the front of the home.


Barchester Ashfields Care Home Reviews (119)

Total of 119, showing 61-80
9.6

Barchester Ashfields Care Home has a Review Score of 9.6 (9.614) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Ashfields Care Home has 119 reviews.

Overall Experience

  • 79
  • 36
  • 2
  • 0
  • 2

Date Published

119
9
19
31
88

Review from Gill W (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashfields has provided a lovely safe home for my mum since last summer and in the last few weeks have surpassed themselves.
Staff have always been helpful and proactive in ensuring Mum has the best care possible.
Cannot thank them all enough.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley L (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care! My mum has been here for two years, and I definitely recommend this care home.
Great food and entertainment, lots of great staff and good communication.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cherry L (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Ashfields were so helpful and supportive when I needed respite care for my father. The home is clean, warm and comfortable with good food and outside sitting areas. Dad settled in well and nothing was too much trouble. The General Manager is excellent at giving advice and helping you through
all the paperwork. I don’t know what I’d have done without them.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback, from all at Ashfields.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Wife of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main concern is having enough care workers at all times. I just want 100% care for my husband at all times.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. All at Ashfields.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thomas A (Relative of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank this home enough for the overall exceptional care that Ashfields care home provided for my relative. At 94 years old he was able to live his life independently with dignity and respect.
The staff ensured he was safe and well looked after as well as promoting his usual lifestyle routines.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise G (Granddaughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old grandfather who is suffering from Dementia lives here. After looking at numerous off reports and making visits to other homes, we decided that this would be ideal for his twilight years. You can arrive any time, any day unannounced so the care is always transparent. I'm always made to
feel welcome by staff, nothing is too much trouble for my grandad. He eats amazing here 3 courses for lunch, it smells and tastes amazing, no dreary hospital-style food here I can tell you. There's always something going on which is so important for people with Dementia. They are always stimulated and we often sit in the lounge and sing together with the other residents. I genuinely couldn't be happier about having him here. If I could explain it to someone, I would say it's like a posh holiday camp/hotel. You can see the staff genuinely care about people. I always had bad thoughts about a care home, but this place has shown me its simply a big home full of life, love and laughter.

Reply from Alina Uncescu, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback.
All at Ashfields.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care arranged at very short notice, for which we are very thankful.
My mum really enjoyed her visit to the "hotel" as she refers to it. She was well looked after and her every need attended to.
She particularly enjoyed the trips out.

Reply from Alina Uncescu, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback.
From all at Ashfields.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T J T (Husband of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed help and a respite break and a stay for my wife seemed to be the answer at Ashfields. Very helpful staff, nice, clean and comfortable surroundings, and most helpful to my wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ashfields are excellent. They care and tend to my mother's needs. I feel satisfied and confident in all aspects of my mother's care.
My mother enjoys and often speaks of trips out and in-house activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Wife of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to fully review as not seen all aspects in operation, e.g. treated with dignity - how did they help him go to the toilet? Some of my questions were unable to be answered on picking him up, e.g. had he been out on any trips? Several items of clothing, although named, still lost.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Wife of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband took time to settle into Ashfields but all the staff were very kind and patient with him, he has now settled and seems happy. At the end of March, we celebrated our Diamond Wedding at Ashfields with 20 members of our family. The venue and food provided was great and all the staff involved
were very helpful. Thank you.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H T (Daughter-in-law of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my father in laws short stay (just under three months), we found the care home to be well maintained, clean and well equipped for the residents needs. We felt that the staff worked very hard to ensure the comfort and happiness of the residents. As visitors, we were always made to feel welcome
anytime, any day. I would recommend this facility to families needing 'dementia friendly' care for their loved one.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Sister-in-law of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home employs the best carers and support staff I've ever encountered. The residents are treated well and the staff are very mindful of the illness suffered by them.
The home is always clean and the food very good. The staff are great from the top to the bottom.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. Kind Regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R P (Husband of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this care home for 8 1/2 years. She has always been well looked after and the standard is very high still.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your feedback. Best wishes


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Husband of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Ashfields, staff are all very pleasant and make a real try at engaging with my wife and drawing her out.
I find her room a bit of the small side and I am not sure that the bathroom is cleaned frequently enough. The alternative menu is a good idea but the residents don't seem to know about it. The
garden is a bit limited and sad, lacking enough plants with not even a bulb to see.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review our home, your feedback is really important to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert F (Son of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience myself and family have had at Ashfields has been brilliant and with the friendly and ever willing workforce, it really felt like a second home. I can honestly say in the months my father was a resident I only had good and positive feedback by family and his many friends that visited.
All the staff are a credit to Ashfields.

Reply from Sharen Goldsmith, Genral Manager at Barchester Ashfields Care Home

Thank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara H (Wife of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional care with kindness for my husband with severe dementia. The staff manages his, at times, difficult behaviours with skill and dignity. He currently attends for daycare but is booked for respite care soon.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis F (Son of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was with you for 8 months. During that time he was treated very well. His difficult diet requirements were catered for, any changes in meds discussed and monitored. The home was always clean, although you appeared short staffed for 2-3 months. When possible he was taken out on day trips and his
condition and care always readily discussed.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara A (Wife of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my husband's care while I recovered from a broken shoulder. Staff really helpful.

Reply from Emma Bayne, Interim General Manager at Barchester Ashfields Care Home

Thank you for your kind words which I will share with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marian H (Wife of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was told my husband would have an electronic mat at the side of his bed to alert staff if he was out of bed, on returning home, my husband informed me that he fell out of bed one night and had to keep calling for help to get up. I had asked to help him dress and undress but he said he did it all himself.
I was uninformed about him falling one morning dressing himself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.614 for Barchester Ashfields Care Home is calculated as follows: ( (267 Excellents x 5) + (79 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 368 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Nita

Nita Pulmones

Job Title: General Manager

Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.


Caroline

Caroline Seekings

Job Title: Deputy Manger

Joined: 2024

My name is Caroline and I am the Deputy Manager at Ashfields Care Home. I have worked in Healthcare for the past 16 years, within Residential and nursing settings. During this time I have developed a strong passion for Dementia care. I am extremely focused on leading the Team to provide the highest quality of care for our residents at Ashfields. As the Deputy Manager my main aim is to build relationships with residents and relatives to ensure that their experience of living at Ashfields is truly memorable.


Dawn

Dawn Bunting

Job Title: Administrator

Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.


Tony

Tony Bunting

Job Title: Head of Maintenance

Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!


Diane

Diane Read

Job Title: Senior Care Assistant

Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.


Zack

Zack Vann-Ralph

Job Title: Peripatetic Senior Care Assistant

Joined: 2019

Hello, my name is Zack and I am a Peripatetic Senior Care Assistant here at Ashfields.


I joined Barchester in 2019 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. 


Helping our residents settle into their new homes, and making sure they that feel comfortable and receive the best possible care is very important to me.  


Xen

Xen Greenwood

Job Title: Activities Coordinator

Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.