The Laurels Care Home

West Carr Road, Attleborough NR17 1AA
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9.3 20 Reviews
  • The Laurels Care Home, Attleborough
The Laurels Care Home, nestled in the heart of Attleborough, Norfolk, is a warm and inviting home dedicated to providing exceptional care for frail individuals, those living with dementia, and offering respite services for families in need. With a focus on creating a cosy, homely atmosphere, their trained and compassionate staff go above and beyond to prioritize the needs of residents, ensuring they feel valued and supported.

Families can enjoy peace of mind knowing that open communication between management and relatives is a cornerstone of the service. They believe in fostering strong relationships that enhance the care experience.

At The Laurels, they offer a diverse range of activities tailored to the preferences of residents, promoting engagement and enjoyment. Attentive staff listen closely to individual interests, adapting activities to ensure everyone can participate and thrive.

Nutrition is a key priority, and their skilled chef prepares delicious, wholesome meals that cater to the dietary needs and preferences of residents. At The Laurels Care Home, they are committed to creating a nurturing environment where every resident feels at home, cared for, and cherished.

The home has 52 furnished bedrooms, 3 double bedrooms, 12 ensuite bedrooms including:
Bed
Wardrobe
Lockable bedside table
Vanity unit
Comfy Chair
Television
Electrical sockets
Telephone point & Internet connection
3 comfortable lounges with televisions
3 large dining areas
Wheelchair access
Patient lifting hoists
4 types of bath
Safe and secure landscaped garden & courtyard

Visiting hairdresser and chiropodist
Beautician on request

Come and meet the manager and the team at any time - you are always welcome.

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Care Provided by The Laurels Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Owner
  • Defiant Enterprises Ltd
  • Person in charge
  • Rebecca Billings (Rebecca Billings)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996
    • Number of floors: 1

Funding & Fees Guide for The Laurels Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £980 – £1,050
    • Self-Funded Residential Dementia Care £980 – £1,100
    • RESPITE Self-Funded Residential Care from £980
    • RESPITE Self-Funded Residential Dementia Care from £980
  • (these prices are only a guideline, please contact The Laurels Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Laurels Care Home Reviews (20)

9.3

The Laurels Care Home has a Review Score of 9.3 (9.322) out of 10, based on 10 reviews in the last 2 years. Over all time The Laurels Care Home has 20 reviews.

Overall Experience

  • 12
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Date Published

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Review from Serena W (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Laurels are amazing, from management to domestic staff and everyone in between. Everyone is so friendly and welcoming - they feel like a second family. Despite clearly working really hard they always find time to say a few words, give a smile or a hug, or allay any concerns regarding
my mum's health or behaviour. I know Mum's in good hands and trust every person who works there. 'Carer' is such a benign title but these people truly care and it's so very appreciated.

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Review from Sandra W (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only been here for almost 4 weeks! But the team at The Laurels have been very welcoming, friendly, approachable and helpful! I'm still getting to grips with it all but Mum has settled well and we are happy with her care!

Reply from Dragos Baciu, Founder, Business Development Director at The Laurels Care Home

Thank you for your lovely review. We are delighted to hear that your mother is settled, doing great and you are happy with the care provided by our caring staff.


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Review from Paul F (Husband of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my wife in The Laurels yesterday as was her birthday. Very pleasant environment, seems to have been recently decorated. Staff were very pleasant and the manager and deputy manager were prepared to chat to me about my wife's condition.

Reply from Dragos Baciu, Founder, Business Development Director at The Laurels Care Home

Thank you kindly for your review, we hope your day spent with your wife on such a special day was lovely. We'll make sure our staff read this lovely review.


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Review from Ian B (Son of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is bedridden and has been a resident for well over a year. Standards have improved significantly over the last few months. Staff are genuinely helpful and caring and more importantly, friendly. Used to be difficult to get someone to come to the door to let you in or out but now much improved. Took
a while to sort an issue of a resident entering Mum's room and taking her possessions but a pressure mat at the doorway to alert staff has helped.
Most important though is the fact that Mum herself seems happy and contented in the home.

Reply from Rebecca Billings, Home Manager at The Laurels Care Home

Thank you for your review. We will always look at how we can improve our service and provide the best positive outcomes for our residents and families. I am glad your mum is happy here and we will ensure this continues. Regards Rebecca


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Review from Richard B (Brother of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the care home are hard-working, caring and supportive towards my brother. Dementia is a horrible disease and to see a member of the family go into demise with it is awful, but knowing that there are people who are trained in the care of these patients gives one peace of mind in the knowledge
that all is being done to keep them comfortable, safe and supported in their day to day lives. Personal touches towards residents give them the reassurance to know that carers understand their needs and are there to help them when needed. The changes over recent months have elevated the Laurels to become a more respected care provider and I'm so happy to have my brother in their care. Many thanks for all your hard work.

Reply from Dragos Baciu, Founder, Business Development Director at The Laurels Care Home

Thank you for taking the time and leave us a review. Your kind words mean a lot to us and we'll make sure we'll share this lovely feedback with all of our amazing staff and thank them once again for their daily hard work and devotion.


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Review from M S (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers doing extremely well. She’s happy and content, has made friends with some of the residents and is taking part in all the activities. All the staff are caring and very friendly, and when I visit Mum, I always feel very welcomed. The Laurels staff work well together as a team and are always
busy organising events for the resident's families and friends to attend. Only last week most of my family spent a wonderful afternoon with my mum; we all wore our Christmas jumpers and had lots of fun and laughter. When we leave Mum, we know that she’s happy and very well cared for, and that’s what you want to see. As a family, we are extremely grateful to all the staff at The Laurels for taking good care of our dear Mum.

Reply from Dragos Baciu, Founder, Business Development Director at The Laurels Care Home

Thank you for taking the time to leave your kind review. We are happy to hear you felt so at ease knowing your mum was receiving the best care possible, and we will certainly pass your feedback on to the wonderful staff.


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Review from Andrew B (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was left for 13 hours with a broken hip because of the inexperience of your staff. My mother later died in hospital after a hip operation on Christmas Day. There were instances where the pressure mat in her bedroom had been disconnected.

Reply from David Anyakwo, Operations Director at The Laurels Care Home

Dear Andrew,
Thank you for taking the time to share your late Mother's experience. We're sorry to hear that her residency wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.
We apologize for any inconvenience or frustration you may have experienced as a result of this. We would like to address your specific concerns by informing you that the home is now under new home level and senior level management. All staff now receive first-class training and induction and they are supported with continuous learning through supervision and by attending specialist courses as sourced by the company.
The new management team now practice an open and honest culture by ensuring that all accidents and incidents within the home are reported in a timely manner to the appropriate multidisciplinary team.
Thank you again for your feedback, we aim to continue to improve and provide outstanding care to the people we are privileged to support.
Best regards,


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Review from Sue H (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my dad has received over the last few months has been really good. He went through a stage of falling and going into hospital, all in all, 9 times. Thanks to the dedication of the staff and managerial team he has improved massively. I’ve worked in the care industry for over 15 years so I’m
aware of issues that arise but I can safely say over the last few months things have been good for him and myself. Any little problem I address immediately and it is dealt with promptly and professionally.

Reply from Dragos Baciu, Founder, Business Development Director at The Laurels Care Home

We appreciate your feedback and are delighted to know your father has improved during his stay in our care. This feedback really means a lot to all of us.


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Review from M R (Resident) assisted by family/friend published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My room is always kept very clean by the cleaning team. Everyone tries to put my things back to where I like them to be. I am very particular about where I like things put. The carers are all very good to me and very patient with me. I am looked after very well the staff are all very friendly and I
enjoy chatting with them. The kitchen staff are very good and the new cooks have a gluten-free menu which is better and more varied and I am enjoying my food more.

Reply from Dragos Baciu, Founder, Business Development Director at The Laurels Care Home

Thank you kindly for your review. We'll continue to keep up the good work.


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Review from Lucy W (Daughter-in-law of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law moved into The Laurels Care Home in January this year due to loss of mobility which left him unable to care for himself. He has struggled to come to terms with the loss of his independence and has often not been an easy resident to help and care for. The care workers, management and
everyone from maintenance to chefs have worked so hard to help him settle in, suggesting ideas to make him happier and more comfortable and communicating with us throughout. The staff create a lovely family feel at The Laurels Care Home and we are very impressed with their professionalism and care.

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

We appreciate your feedback, thank you!
We are glad your father-in-law had a lovely experience while he stayed at The Laurels. It was a pleasure to look after him.
We wish you and him all the best!


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Review from K C (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a huge decision for any family to make.
But so glad we chose The Laurels Care Home as Mum's next home from home.
Mum has settled in really well, it took a little while understandably, it was a big change for her and the family. We've made her room very familiar to her with bits of her own
furniture.
Care is very good. The manager is great, nothing is too much trouble.
We can visit anytime of day or night or take Mum out for the day or a sleepover!
There's different activities each day for the residents to join in if they want to, from bingo to singers coming in entertaining everyone.
It's a great relief knowing Mum is being well looked after.
Thank you to the whole team!

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you very much for trusting us. We are glad to be able to support.


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Review from David W (Son-in-law of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad (97 years) moved to The Laurels Care Home in mid-December 2022 after being bed-bound in the hospital for eight weeks, his dementia was also taking a grip.
Since his arrival, he has received excellent care and support. When visiting, family members are made to feel welcome, a staff member always
popping in to speak of Dad's welfare.
I have received two WhatsApp photos of Dad sitting in a chair within the Community Lounge, something we did not expect to see, it is very reassuring.
We receive telephone calls to discuss Dad's health and well-being. Nothing seems too much trouble.
All those who have visited Dad have found him well cared for, comfortable, well fed and content. The family know him to be safe.
Staff at The Laurels have helped us to navigate this difficult time and to feel the right decision has been made. Thank you.

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you for your positive feedback, it means a lot to all of us. It is a pleasure to look after someone so kind, gentle and polite like your father is. He has a fantastic sense of humour and he is a very popular resident.


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Review from A V (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've got nothing but praise for all the team. We have received support for many years and they helped to keep Dad independent and happy in his golden years. Thank you so much from the bottom of my heart.

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you so much for your kind words, they mean a lot to us. It is a pleasure to look after your father.


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Review from Tracey L (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Laurels Care Home are kind, caring, compassionate and friendly towards residents and family members. There is a great menu on offer every day, it is clean and has a lovely atmosphere with wonderful activities for residents to take part in.

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you, Tracey. We value the positive review and are happy to hear that from you.


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Review from Michael R (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, it was evident that every member of staff here really, really cares. My mother was admitted with pretty advanced Alzheimer’s and as such was needy, to say the least. I witnessed the kindness and care I would have given her myself. One of the senior carers, in particular, a nicer more
loving and more caring person, you could not meet.

Reply from Sharon Singer, Chief Operating Officer at The Laurels Care Home

Thank you so much for your lovely feedback. I will ensure the care team are thanked. As you may know, The Laurels is now under new ownership and new management and we hope to continue to make only positive improvements to the Home.


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Review from Caroline T (Daughter of Resident) published on 4 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Fathers happiness, dignity and safety are paramount. Care is being provided, maintaining his individual needs; opportunities to express himself are respected, enabling empowerment. The team are very gentle and kind in their approach. It is a two-way partnership, staff listening to concerns or requests
of family members.


Dad happily wanders around, thoroughly enjoying safe access to the courtyard gardens. Weather permitting, participating in small gardening tasks, and growing vegetables.


The team are well led, and from observations, staff work well together. He is seen, when required by medical staff from GP practice. Staff are knowledgeable of his needs and consistent. We are able to visit at any time, contact staff by phone, and send letters and parcels to Dad, to maintain 'normal' forms of communication.


It is most distressing when a much-loved member of your family requires full-time care, seeing Dad stabilised and settled since admission has been so comforting. Thank you.


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Review from Sandra A (Friend of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a few months since I last visited The Laurels. I must say that I was very impressed with the changes made. The staff are very friendly and helpful. A lovely atmosphere.

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Review from Ron F (Son of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Owner, Manager, and Staff of this family run care home have provided excellent care and a comfortable safe, clean environment for my Mother for the last eighteen months. While you try to look after family in their own environment for as long as possible, there inevitably comes a time when this is
no longer possible, and I would thoroughly recommend this home to any families who are contemplating residential care.

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Review from Jennie W (Friend of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited with my friend to visit her grandmother. I felt the staff were lovely and caring, lovely menu on offer that day and had pictures of meals which I felt was really good as there are people with Dementia. The home has a new manager and I can see the changes that have been made in the last couple
of months.

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Review from Christopher R (Regular Volunteer) published on 16 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home with my Dog Wispa for Pat a Pet morning for the residents arranged by the New Activities Coordinator. The Activities Coordinator engaged well with the residents, was knowlagable of their individual needs and residents where truly happy to see her. The Manager was welcoming, approachable
and showed interest in what I was doing for the residents. All staff where friendly and helpful. Residents seemed happy and well looked after.

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Current Review Score: 9.3 (9.322)

Overview of Review Score

The Review Score of 9.3 (9.322) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for The Laurels Care Home is calculated as follows: ( (78 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 115 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.765 Points relating to the number of positive Reviews for The Laurels Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Becky

Becky Billings

Job Title: Home Manager

Joined: 2023

Becky is the dedicated manager of The Laurels Care Home, where she has made a significant impact over the past year. With a strong commitment to prioritizing the residents and their needs, she fosters an environment of compassion and respect. Under her leadership, The Laurels achieved a "Good" rating in the recent PAMMS assessment, a testament to her effective teamwork and guidance.


Becky's extensive background and experience in the care sector enhance her ability to lead with confidence and empathy. She understands the unique challenges of caregiving and consistently inspires her team to deliver exceptional care. Looking ahead, Becky has ambitious plans to further improve the home, focusing on innovative programs and initiatives that will enrich the lives of the residents. Her vision and dedication ensure that The Laurels remains a warm and nurturing place for all who call it home.


Laura

Laura Tooke

Job Title: Deputy Manager

Joined: 2017

Laura is the devoted deputy manager at The Laurels Care Home, bringing over seven years of experience in the care sector to her role. Known for her compassionate nature, she is committed to ensuring that each resident receives the highest standard of care and support, helping them thrive in a nurturing environment.


Her keen attention to detail is a hallmark of her approach, allowing her to identify and address the unique needs of each resident. Laura's extensive experience not only enhances the quality of care provided but also instills confidence in families, ensuring they feel at peace knowing their loved ones are in capable hands. With her unwavering dedication and expertise, Laura plays a vital role in creating a warm, welcoming atmosphere at The Laurels, making it a place where residents can truly feel at home.


Joanne

Joanne French

Job Title: Admin

Joined: 2022

Jo is the heart of The Laurels Care Home, serving as the wonderful admin who keeps everything running smoothly. Known for her reliability and organization, she plays a crucial role in ensuring that all aspects of the care home are in perfect alignment. Jo’s hard work and meticulous attention to detail enable her to manage tasks efficiently, allowing the care staff to focus on what they do best—caring for the residents.


Her genuine concern for the well-being of each resident is evident in everything she does. Jo takes the time to build meaningful connections with both residents and their families, always ready to lend a supportive hand or offer a friendly smile. Her dedication and caring nature make her an invaluable member of the team, creating a warm and welcoming atmosphere that enhances the overall experience at The Laurels.


Emma

Emma Williams

Job Title: Activities Coordinator

Joined: 1996

Emma is the vibrant activity coordinator at The Laurels Care Home, known for her boundless energy and creativity. With a passion for enriching the lives of residents, she is dedicated to making every single day special and unforgettable. Emma thoughtfully designs a diverse array of activities that cater to the interests and abilities of each resident, ensuring that everyone feels included and engaged.


Her motivation shines through in everything she does, as she consistently goes above and beyond to create joyful experiences. Whether it’s organizing themed events, art and crafts sessions, or simply arranging meaningful social interactions, Emma’s goal is to bring smiles to the faces of the residents every day. Her infectious enthusiasm not only brightens the atmosphere of The Laurels but also fosters a sense of community and belonging among the residents. With Emma at the helm of activities, residents can look forward to delightful moments that enhance their well-being and create lasting memories.


Joyce

Joyce

Job Title: Activities Coordinator

Joined: 2017

Joyce is the dedicated activities coordinator at The Laurels Care Home, and alongside Emma, she forms an exceptional team that transforms every day into a memorable experience for the residents. With her warm personality and commitment to fostering joy, Joyce plays a vital role in creating engaging and meaningful activities that cater to the diverse interests of the residents.


Messi

Messi

Job Title: Cook

Joined: 2022

Messi is the passionate cook at The Laurels Care Home, renowned for creating nutritious and delicious meals that delight the residents. With a dedication to culinary excellence, he strives for the best in every dish he prepares, ensuring that every meal is not only tasty but also contributes to the health and well-being of those he serves.


Under Messi’s watchful eye, the kitchen operates with remarkable efficiency and maintains a stellar five-star hygiene rating, reflecting his commitment to safety and cleanliness. His enthusiasm for cooking is infectious, inspiring both residents and staff alike. Colleagues frequently commend Messi for his teamwork and willingness to share his knowledge, making him a valuable mentor in the kitchen.


Messi’s ability to craft meals that cater to diverse dietary needs while still being flavorful is a testament to his skill and creativity. He plays a crucial role in enhancing the dining experience at The Laurels, turning mealtime into a joyful occasion. With Messi at the helm of the kitchen, residents can always expect nourishing meals served with love and care.


Frequently Asked Questions about The Laurels Care Home

What types of Care is The Laurels Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does The Laurels Care Home have?

There are 46 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Laurels Care Home?

Smoking not permitted, Wheelchair Access, Ground Floor Accommodation only, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Laurels Care Home to the centre of Attleborough?

0.6 mile(s) as the crow flies, distance by road may be significantly further.