The Laurels Care Home

West Carr Road, Attleborough NR17 1AA
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9.5 22 Reviews
  • The Laurels Care Home, Attleborough
The Laurels Care Home, nestled in the heart of Attleborough, Norfolk, is a warm and inviting home dedicated to providing exceptional care for frail individuals, those living with dementia, and offering respite services for families in need. With a focus on creating a cosy, homely atmosphere, their trained and compassionate staff go above and beyond to prioritize the needs of residents, ensuring they feel valued and supported.

Families can enjoy peace of mind knowing that open communication between management and relatives is a cornerstone of the service. They believe in fostering strong relationships that enhance the care experience.

At The Laurels, they offer a diverse range of activities tailored to the preferences of residents, promoting engagement and enjoyment. Attentive staff listen closely to individual interests, adapting activities to ensure everyone can participate and thrive.

Nutrition is a key priority, and their skilled chef prepares delicious, wholesome meals that cater to the dietary needs and preferences of residents. At The Laurels Care Home, they are committed to creating a nurturing environment where every resident feels at home, cared for, and cherished.

The home has 52 furnished bedrooms, 3 double bedrooms, 12 ensuite bedrooms including:
Bed
Wardrobe
Lockable bedside table
Vanity unit
Comfy Chair
Television
Electrical sockets
Telephone point & Internet connection
3 comfortable lounges with televisions
3 large dining areas
Wheelchair access
Patient lifting hoists
4 types of bath
Safe and secure landscaped garden & courtyard

Visiting hairdresser and chiropodist
Beautician on request

Come and meet the manager and the team at any time - you are always welcome.

Care Provided by The Laurels Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Defiant Enterprises Ltd
  • Person in charge
  • Rebecca Billings (Rebecca Billings)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1996
    • Number of floors: 1

Funding & Fees Guide for The Laurels Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,045 – £1,045
    • Self-Funded Residential Dementia Care £1,045 – £1,045
    • RESPITE Self-Funded Residential Care £1,045 – £1,045
    • RESPITE Self-Funded Residential Dementia Care £1,045 – £1,045
  • To discuss fees further, please contact the home and ask o speak to Rebecca Billings or Laura Tooke 01953 455427


  • (these prices are only a guideline, please contact The Laurels Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visitors are welcome to visit any time to see their relatives or friends


  • Parking
  • There is parking located at the front and back of the home


Total of 22, showing 21-22
9.5

The Laurels Care Home has a Review Score of 9.5 (9.514) out of 10, based on 11 reviews in the last 2 years. Over all time The Laurels Care Home has 22 reviews.

Overall Experience

  • 13
  • 8
  • 1
  • 0
  • 0

Date Published

22
3
5
11
11
Overall Experience  Overall Experience 4.0 out of 5

Visited with my friend to visit her grandmother. I felt the staff were lovely and caring, lovely menu on offer that day and had pictures of meals which I felt was really good as there are people with Dementia. The home has a new manager and I can see the changes that have been made in the last couple
of months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Management

Safety / Security

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Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I visited the home with my Dog Wispa for Pat a Pet morning for the residents arranged by the New Activities Coordinator. The Activities Coordinator engaged well with the residents, was knowlagable of their individual needs and residents where truly happy to see her. The Manager was welcoming, approachable
and showed interest in what I was doing for the residents. All staff where friendly and helpful. Residents seemed happy and well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for The Laurels Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.552 for The Laurels Care Home is calculated as follows: ( (83 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 125 Ratings = 4.552

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.962 Points relating to the number of positive Reviews for The Laurels Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 10 Positive Reviews ÷ 10.4 = 0.962

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Becky

Becky Billings

Job Title: Home Manager

Joined: 2023

Becky is the dedicated manager of The Laurels Care Home, where she has made a significant impact over the past year. With a strong commitment to prioritizing the residents and their needs, she fosters an environment of compassion and respect. Under her leadership, The Laurels achieved a "Good" rating in the recent PAMMS assessment, a testament to her effective teamwork and guidance.


Becky's extensive background and experience in the care sector enhance her ability to lead with confidence and empathy. She understands the unique challenges of caregiving and consistently inspires her team to deliver exceptional care. Looking ahead, Becky has ambitious plans to further improve the home, focusing on innovative programs and initiatives that will enrich the lives of the residents. Her vision and dedication ensure that The Laurels remains a warm and nurturing place for all who call it home.


Laura

Laura Tooke

Job Title: Deputy Manager

Joined: 2017

Laura is the devoted deputy manager at The Laurels Care Home, bringing over seven years of experience in the care sector to her role. Known for her compassionate nature, she is committed to ensuring that each resident receives the highest standard of care and support, helping them thrive in a nurturing environment.


Her keen attention to detail is a hallmark of her approach, allowing her to identify and address the unique needs of each resident. Laura's extensive experience not only enhances the quality of care provided but also instills confidence in families, ensuring they feel at peace knowing their loved ones are in capable hands. With her unwavering dedication and expertise, Laura plays a vital role in creating a warm, welcoming atmosphere at The Laurels, making it a place where residents can truly feel at home.


Joanne

Joanne French

Job Title: Admin

Joined: 2022

Jo is the heart of The Laurels Care Home, serving as the wonderful admin who keeps everything running smoothly. Known for her reliability and organization, she plays a crucial role in ensuring that all aspects of the care home are in perfect alignment. Jo’s hard work and meticulous attention to detail enable her to manage tasks efficiently, allowing the care staff to focus on what they do best—caring for the residents.


Her genuine concern for the well-being of each resident is evident in everything she does. Jo takes the time to build meaningful connections with both residents and their families, always ready to lend a supportive hand or offer a friendly smile. Her dedication and caring nature make her an invaluable member of the team, creating a warm and welcoming atmosphere that enhances the overall experience at The Laurels.


Emma

Emma Williams

Job Title: Activities Coordinator

Joined: 1996

Emma is the vibrant activity coordinator at The Laurels Care Home, known for her boundless energy and creativity. With a passion for enriching the lives of residents, she is dedicated to making every single day special and unforgettable. Emma thoughtfully designs a diverse array of activities that cater to the interests and abilities of each resident, ensuring that everyone feels included and engaged.


Her motivation shines through in everything she does, as she consistently goes above and beyond to create joyful experiences. Whether it’s organizing themed events, art and crafts sessions, or simply arranging meaningful social interactions, Emma’s goal is to bring smiles to the faces of the residents every day. Her infectious enthusiasm not only brightens the atmosphere of The Laurels but also fosters a sense of community and belonging among the residents. With Emma at the helm of activities, residents can look forward to delightful moments that enhance their well-being and create lasting memories.


Joyce

Joyce

Job Title: Activities Coordinator

Joined: 2017

Joyce is the dedicated activities coordinator at The Laurels Care Home, and alongside Emma, she forms an exceptional team that transforms every day into a memorable experience for the residents. With her warm personality and commitment to fostering joy, Joyce plays a vital role in creating engaging and meaningful activities that cater to the diverse interests of the residents.


Messi

Messi

Job Title: Cook

Joined: 2022

Messi is the passionate cook at The Laurels Care Home, renowned for creating nutritious and delicious meals that delight the residents. With a dedication to culinary excellence, he strives for the best in every dish he prepares, ensuring that every meal is not only tasty but also contributes to the health and well-being of those he serves.


Under Messi’s watchful eye, the kitchen operates with remarkable efficiency and maintains a stellar five-star hygiene rating, reflecting his commitment to safety and cleanliness. His enthusiasm for cooking is infectious, inspiring both residents and staff alike. Colleagues frequently commend Messi for his teamwork and willingness to share his knowledge, making him a valuable mentor in the kitchen.


Messi’s ability to craft meals that cater to diverse dietary needs while still being flavorful is a testament to his skill and creativity. He plays a crucial role in enhancing the dining experience at The Laurels, turning mealtime into a joyful occasion. With Messi at the helm of the kitchen, residents can always expect nourishing meals served with love and care.