St Leonards Court

6 St Leonards Street, Mundford, Thetford IP26 5HG
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9.4 58 Reviews
  • St Leonards Court, Thetford
St Leonards Court is designed for the special needs of elderly people with dementia. Their rooms are tastefully decorated and provide residents with a quality environment for enjoyment of life in later years. Although all rooms are fully furnished, they encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

St Leonards Court is situated in the pleasant village of Mundford on the edge of Thetford forest. Within easy reach are the local post office, village store and pub whilst residents can enjoy interaction with the local community through the comfort of the main lounge which overlooks the village green. They also have the benefit of the safe enclosed haven of a sensory garden.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

Professionals regularly assess each resident so that they can be sure their needs are met and supply specialized equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

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Care Provided by St Leonards Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tracy Middleton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for St Leonards Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact St Leonards Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Leonards Court Reviews (58)

Total of 58, showing 1-20
9.4

St Leonards Court has a Review Score of 9.4 (9.432) out of 10, based on 10 reviews in the last 2 years. Over all time St Leonards Court has 58 reviews.

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Review from Barry T (Husband of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and caring staff. I am invariably informed promptly of any issues/concerns affecting my wife, and always made to feel welcome when visiting the home. Whilst cheaper homes are available, I am comfortable and content with the excellent care provided at St Leonards Court and prepared
to pay a modest premium in order for this to continue. Overall, pleased and satisfied with the service provided.

Reply from Trish Middleton, Manager at St Leonards Court

Thank you for your review. We strive to give the best care to your loved one. We are happy that you have choose St Leonard's Court to care for them.


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Review from Patricia S (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found this care home very friendly, and the care my mother receives is excellent. I have been unable to visit very often due to cancer treatment, so they keep me updated on events and any treatments my mum might need. They are extremely caring and professional. Mum's enjoying it too.

Reply from Trish Middleton, Manager at St Leonards Court

Thank you for your review. We appreciate your response. We will continue to keep you informed of your mum's care needs.


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Review from David S (Husband of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and friendly. It is a happy atmosphere, and the staff are very caring to all residents. An excellent programme of activities and says much that the volunteers who come in, especially those who provide musical entertainment - are happy to come in on a regular basis.

Reply from Trish Middleton, Manager at St Leonards Court

Thank you for your review; it is a pleasure to work and care for the residents and ensure that they get the stimulation they need through the activities and music.


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Review from Margaret F (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is at St Leonards for respite and is so happy. He has settled in and is enjoying his stay. The managers and care staff couldn't be more helpful.

Reply from Trish Middleton, Manager at St Leonards Court

Thank you for your review, and we were pleased to support your husband and the family with his respite stay.


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Review from M D (Husband of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff do a brilliant job but need a few more staff as sometimes there's only one staff on at one time. The meals they get are very good, but I do think they need more drinks in a day than what they are getting. One big disappointment is the garden; it needs a lot of work doing to it, and the fencing
wants redoing.

Reply from Trish Middleton, Manager at St Leonards Court

Thank you for your review.
We have got a regular gardener who will be tidying the garden. We value your opinion and will take all your comments and act on them in a timely manner.


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Review from M C (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very happy here, the food is very good and plentiful. The staff are friendly and caring and do their very best for my dad and all the other residents. The staff listen to any concerns raised and show a genuine interest. The activities coordinator is very good and also does a hair dressing
service as well as hand and nails being washed, cut and painted. They all do a fantastic job under pressure, as sometimes staffing levels can be low and challenging.

Reply from Trish Middleton, Manager at St Leonards Court

Thank you for your review. We are pleased you are happy with the care that is being given to your dad and we will continue and update you with any changes.


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Review from P R (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and caring despite working in a difficult career. The staff turnover is worrying and I'm concerned that results in a lack of understanding of individuals' needs.

Reply from Jessica Ellis, Manager at St Leonards Court

Thank you for your review. The home will continue to ensure the needs of the residents are met and continue to successfully recruit into vacant roles. Kind regards.


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Review from Mel A (Niece of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely afternoon spending time with my auntie. Lovely, friendly staff, well-looked after residents.

Reply from Jessica Ellis, Manager at St Leonards Court

Thank you for your kind words and positive review. I will pass on your positive words to the team. We look forward to seeing you again soon. Kind regards.


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Review from Jo S (Friend of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are super friendly and very kind and caring to the residents and visitors. I am always made welcome when I come to visit. The residents are well looked after and someone is always around if you need to ask about anything.

Reply from Jessica Ellis, Manager at St Leonards Court

Thank you for your lovely review. The staff and residents love to see you visit weekly, I will pass on your kind words. Thank you for your continued support.


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Review from Joyce T (Wife of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is very happy here.
Good food.
Likes joining in with the activities.
Staff are very good.

Reply from Jessica Ellis, Manager at St Leonards Court

We are very pleased that your husband is happy here at St Leonards, and we thank you for all of your support, (especially your volunteering to sing to the residents, which they absolutely love) Thank you from all the team.


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Review from April P (Partner of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been very well looked after during his respite stay (now two months). The staff are so caring, they are wonderful. He seems content to be there and I hope it will become permanent.

Reply from Jessica Ellis, Manager at St Leonards Court

Thank you so much for your kind review. I will pass on your positive feedback to the team.


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Review from Cheryl B (Niece of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at St Leonards Court for three and a half years. He is very comfortable living here and regards it as his home. The carers provide a very good service in looking after him and meeting his needs. My uncle is treated with respect, and his dignity is maintained. I recommend
this care home.

Reply from Jessica Ellis, Manager at St Leonards Court

Thank you for your positive review, we appreciate the support you provide the home and your uncle is very much part of our "family" I will pass on your kind works to all of the staff, who care for your uncle deeply.


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Review from Louise W (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very pleased with the care the staff have shown how caring and patient they have been with my dad.
Dad has settled in very well and enjoys being there.

Reply from Jessica Ellis, Manager at St Leonards Court

Thank you for your lovely review; this means a lot to all the staff. Your dad is a well-loved part of the family, and we are so pleased with how well he has settled in at St Leonards Court and for all of your continued support.


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Review from J V (Daughter of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On admission, February 2021, we were given the impression by the then manager that the home was "run on fun and laughter"! This seemed ideal for Mum. Obviously, the pandemic severely impacted this, plus staff recruitment issues. Mum had a difficult first year - many falls, monitoring her welfare and
health was difficult for us, and not having any prior experience in choosing a care home, knowing what to expect meant we spent that year constantly worried. The new manager has subsequently done really well trying to address our concerns - the general upkeep of the interior and garden was improved. We wanted more activities, more staff and better liaison with relatives. We would like more one-to-one quality time with Mum and a staff member for her to get out into the village more. We have found other residents in her room whilst she's in the lounge and items missing for weeks (glasses, teeth, slippers, which seem trivial, but important part of her care package). We do, however, appreciate all residents have forms of dementia and staff shortages made monitoring difficult. All staff are kind and tender with Mum.

Reply from Jessica Ellis, Manager at St Leonards Court

Thank you for your review, it is much appreciated. Myself and the team will continue to work hard to ensure improvements continue to take place. Continued improvements of activities are the main focus point, with our new activities coordinator starting in the post this month. I appreciate all the support you provide the home and your mother is much loved by all the team.


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Review from Jo C (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the ongoing care my father gets at St Leonards Court since he moved there just over a year ago. The manager leads her team of carers exceptionally well, and the positive ethos at the home is inclusive and welcoming to all residents, who are cared for with both kindness and empathy
by all the staff.
The Coronavirus pandemic has changed all our lives irrevocably over the past year, and this has been especially felt in our care homes; I want to recognise the outstanding work and dedication shown by the team at St Leonards Court, who have worked tirelessly to keep our loved ones safe, thank you all so much.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for your kind words; your father is a pleasure to care for, he is definitely part of the extended St Leonards Court family! Keeping everyone safe and well cared for is our top priority!


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Review from Kathy H (Daughter-in-law of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 76-year-old father-in-law was placed at St Leonards in December after no longer being able to live in his own home. During this difficult time for us as a family and also due to lockdowns it could have been a stressful and worrying time. It has been the complete opposite. The staff at St Leonards
have been nothing short of angels in our minds. My father-in-law has been so settled that what was a temporary arrangement has resulted in him deciding to stay permanently. We have not heard him as happy as he has been, when we speak to him on the phone, for such a long time. He recently said that he feels like part of the family, is well looked after and the food is amazing. He made us laugh by stating that every time he turns around someone is there with a cup of tea. His sense of humour has returned, he has company, which had been missing for some time and is being so well looked after that he looks physically better than he has for many years. We can't thank them enough.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you for your kind review we are so very pleased that your father-in-law has settled, he certainly has become part of the St Leonards family!


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Review from Sue T (Daughter of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been at St Leonards Court since August and has settled in well. She has told me that the staff are very kind and she calls them her ‘guardian angels’. She has thoroughly enjoyed the Christmas period and is impressed with the Christmas tree outside her bedroom window on the village green.
I thank all the staff for their kindness and appreciate the regular newsletters.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for your lovely review. Your beloved mum is an absolute pleasure and has settled in so very well, she has especially enjoyed the festive teas and parties, and is always the first to laugh at the carers' antics!


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Review from M W (Son-in-law of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been at St Leonards since February 2020. He has settled in very well with the help and understanding of all the lovely team at the home. The team at St Leonards have made all attempts to allow us to see him in these strange times even shouting through the window! But it makes us
all laugh and makes a big difference to see him happy. A big thank you to all the caring staff and the carer who doesn't like fruit cake!

Reply from Shelley Jarred, Manager at St Leonards Court

I'm so pleased that your father-in-law has settled, he's such a character! Seeing your loved ones in the safest way is our top priority and has made so many memorable moments, as long as all our residents and families are happy, we are too. Thank you so much for kind words.


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Review from S W (Grandson of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been at the home for over 10-months now and has been treated with the greatest care. Things have been getting harder for him, at a time where everyone's families are divided, it is greatly appreciated that all the staff looks after him as if he was part of their family. I would like to
express my thanks to each and everyone for their hard work and never-ending care they provide to those who we love so dearly at a time when we are apart. Knowing he's looked after by people who go above and beyond each day, thank you, just doesn't seem enough. Please keep up the good work; you're all fantastic.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for your kind words, your grandad is a pleasure to look after he has a special place in our hearts as all our beloved residents do. We all try to make St Leonards a home from home and treat everyone with respect and dignity. St Leonards is our residents home; we just have the great pleasure to work here.


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Review from Sue S (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad joined St Leonards during the lockdown in July, which was very difficult for the family. However, the wonderful staff have made him feel so welcome as well as being there with a comforting ear at the end of the phone for us. They always reassure me that dad is happy and enjoying his newfound
family and embracing his new life. He is especially enjoying the wonderful home-cooked meals with extra helpings. Good to know he is eating well.
The garden visits have worked well, weather permitting. However, we were so grateful for a special visit on his birthday, thank you. Just a shame we were unable to join in with his party and cake! Also, yesterday, a visit at the window, before lockdown. To see his little face, smiling and happy was priceless.
The care and compassion he receives are so much appreciated, and I am so very grateful to you all for taking such good care of my dear dad. Thanks to each and every one of you especially during such worrying and challenging times. Stay safe!

Reply from Shelley Jarred, Manager at St Leonards Court

Your dad is an absolute joy to look after. We are so pleased he has settled in well, he loves the food and really enjoys the company of all the other residents, his smile certainly lights up the room, again our pleasure to look after your dad.


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Current Review Score: 9.4 (9.432)

Overview of Review Score

The Review Score of 9.4 (9.432) out of 10 for St Leonards Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.432 for St Leonards Court is calculated as follows: ( (58 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 118 Ratings = 4.432

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Leonards Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Trish

Trish Middleton

Job Title: Home Manager

Everyone at St Leonards makes sure every day is special for the residents. I have worked in care for 30+ years and have worked in all aspects of care. I have previously been a manager for 6 years before coming to St Leonards Court. I have my Level 5 in health and social care.


Debbie

Debbie Mayhew

Job Title: Administrator

Coming soon


Frequently Asked Questions about St Leonards Court

What types of Care is St Leonards Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Leonards Court provide?

Own GP if required is an additional type of care provided.

How many Rooms does St Leonards Court have?

There are 19 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at St Leonards Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Leonards Court to the centre of Thetford?

7.9 mile(s) as the crow flies, distance by road may be significantly further.