St Leonards Court

6 St Leonards Street, Mundford, Thetford IP26 5HG
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9.4 58 Reviews
  • St Leonards Court, Thetford
St Leonards Court is designed for the special needs of elderly people with dementia. Their rooms are tastefully decorated and provide residents with a quality environment for enjoyment of life in later years. Although all rooms are fully furnished, they encourage residents to bring with them items of furniture and personal possessions so that their room can be a true home from home.

St Leonards Court is situated in the pleasant village of Mundford on the edge of Thetford forest. Within easy reach are the local post office, village store and pub whilst residents can enjoy interaction with the local community through the comfort of the main lounge which overlooks the village green. They also have the benefit of the safe enclosed haven of a sensory garden.

Care staff are trained to the highest standards, using an internal training programme, and chosen not only for their skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. The emphasis placed on high quality staff was recently rewarded when the company received ‘Investor in People’ accreditation.

Professionals regularly assess each resident so that they can be sure their needs are met and supply specialized equipment if required. An optician, dentist, and chiropodist visit by appointment, and the in-house hairdressing salon provides all the usual services plus manicures and hand massages. The catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

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Care Provided by St Leonards Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tracy Middleton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for St Leonards Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact St Leonards Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Leonards Court Reviews (58)

Total of 58, showing 21-40
9.4

St Leonards Court has a Review Score of 9.4 (9.432) out of 10, based on 10 reviews in the last 2 years. Over all time St Leonards Court has 58 reviews.

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Review from Sally C (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the home in September for respite care. The staff were very welcoming to my mother and although she was isolated for 2 weeks because of covid 19 she was visited and amused by the staff during that time. I did manage to visit her on a few occasions before visiting was stopped and she
was happy and comfortable and really liked her room. She was assessed as needing full-time care and the manager and all the staff have been very supportive both to my mother and to myself for which I thank them sincerely.
I talk to her a few times a week and she is happy and cared for and is glad that she can stay forever as she really likes her room and the home. Whenever I phone to speak to her whoever answers the phone is always happy and upbeat and pleased to help. Nothing seems to be beyond their capabilities if they can do almost anything!
The newsletters are informative and they do respect and show compassion and care and are committed to the care of our loved ones.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you for your kind review, your mum has settled really well and is enjoying the company of all our lovely residents, she has made so many friends and has taught us all how to play cards, and beaten nearly everyone! It certainly is our pleasure to take care of your mum.


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Review from C W (Daughter of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the home for 9 months now and is treated with great care and dignity from day one. As things are getting harder for him they are helping out more with his day to day care and looking after him as if he was part of their family. We would like to thank each and everyone for their
help and never-ending care they provide. During the lockdown caused by the pandemic, the staff have kept me informed about his well being and any problems that he may be having and will always give him a cuddle from us. Thank you just doesn't seem enough.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for your kind words, your dad is a pleasure to look after. We are so pleased that he has settled and has become part of our extended family here at St Leonards.


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Review from Ray B (Relative of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the twelve months that my aunt and uncle have been in St Leonards Court, I have always been in awe of the compassion, care and professionalism of all the staff I have met. On entering the home it is evident that the staff take great pride in their work and surroundings. All their time is spent engaging
with the residents and visitors. Even in these challenging times, my wife and I are kept up to date of the daily happenings. My aunt and uncle have always been independent and demanding individuals, so the way they have seamlessly adapted to their new environment is a testament to everyone involved. Thank you all for making what could have been an awkward situation a pleasurable experience.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for your kind review, your aunt and uncle are a pleasure to look after. Here at St Leonards, we pride ourselves in the outstanding care we give and try our hardest to make it a home from home.


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Review from D V (Husband of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is based with Covid-19 restrictions still in place regarding visiting my wife for half an hour in the garden weather allowing, so my assessment is based on how the home has kept us informed as we were not able to visit for three months. All the staff deserve my heartfelt thanks for the above
and beyond care to residents and their families during this awful Covid-19 Pandemic.

Reply from Shelley Jarred, Manager at St Leonards Court

It's our pleasure to take care of your beloved loved one and our priority is to keep you informed at all times. A big thank you for your appreciation at this unusual time.


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Review from Robert B (Brother of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers head up an establishment which cares about (as well as cares for) its residents. My sister and her husband can spend their declining years together in a home where they receive excellent, loving care. The staff, without exception, are fantastic (I wish that I had a fraction of their patience!)

Reply from Shelley Jarred, Manager at St Leonards Court

It's fantastic that we have the facility here at St Leonard's to keep a beloved married couple together especially in their golden years. It really is our pleasure to look after your sister and brother in law, they are amazing and make us smile every day. It is really our pleasure.


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Review from J M (Daughter of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are genuinely caring and efficient. The care staff make a care home, and I have been acquainted with several. This home is the very best I have encountered. I am so grateful my father was able to come here for the final months of his life. The staff were enormously kind and considerate to me as
well, and to my Mum and myself at the end of Dad's life despite current difficulties. Thank you all so much for your care.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so very much for your kind words, it was our absolute pleasure to take care of your dear dad, who will be remembered with great fondness by all staff at St Leonards.


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Review from Angela W (Relative of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A fantastic friendly atmosphere, it feels like home and not a care home. Lovely caring staff great food with snacks and drinks available at any time.
As the resident has dementia and is not really capable of doing a realistic review, I am writing this as what I see and know as a visitor.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for your kind words, we always put our beloved residents first.


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Review from D B (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a resident at St Leonard's. I feel we were very lucky to be offered a room there for her care. All the staff are lovely and helpful. A very good clean and tidy home. All the meals are lovely. Even when we ring up, the staff always have time to listen and answer any of my worries.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so very much for your kind review. We are committed to giving outstanding care to all our residents. After all, it is our residents home, we just have the great pleasure of working here.


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Review from Sue (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sons have been so appreciative of the care and attention you (Manager) and the staff have shown Dad. You have allowed him calmness and peace within his new world, with the increased dementia he has had of late. My sons mentioned after our visit for Sunday lunch with their Grandad, how
they were so impressed how the "air" of the Home was so calm, in view of the significant ill health some of your "friends" live with. And when a "friend" required personal care attention suddenly, it was all completed without any ounce of fuss, just with total quiet kindness, and compassion. We look forward to my Dad, our Grandad, spending more respite time at St Leonards, hopefully in the very near future. A big thank you to you all.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for your very kind words, we are so pleased that your dad enjoyed his respite stay with us. Here at St Leonards our care comes first after all this is ours residents home we just we just have the pleasure to work here.


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Review from S D (Niece of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I went to see my aunt, I was impressed with the whole place, staff were lovely, nothing was too much trouble. The care was excellent. I wish there were more places like this one, staff very friendly. I am glad my aunt got into this care home as she wouldn't be here today if she was left in the
other care home. 10/10 service.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for all your kind words, I'm so pleased that our high standards of care have made your aunt settle in. St Leonards thrives on its friendly atmosphere, that's what makes it a home from home.


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Review from Tracey M (Daughter of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Within a week of my dad's arrival here, the improvement in him was unbelievable after very poor care elsewhere. He isn’t just a resident in a home, he’s treated like it is his home.
Carers give a very high level of care, interaction and are focused on the wellbeing of all resident. As a daughter couldn’t
ask for better am so pleased he will spend his twilight years here.

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Review from Derek V (Wife of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff. I recommend this home to everyone its a home from home. Everyone is so very helpful and outstanding in every way.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so very much for you're very kind words, here at St Leonards Court we pride ourselves on our outstanding care and will always continue to make St Leonards a home from home.


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Review from Robert B (Son of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, I was extremely reluctant to put my mother into any care home but after a meeting with the management and staff members I was put at ease by their caring and affectionate manner. I can honestly say that I feel at peace knowing that my mother is in a safe and secure home and is being cared
for by professional and kind staff. When I visit my mother I am always made to feel welcome.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for your kind review, we have great pleasure in taking care of your mother.


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Review from Jenny B (Daughter-in-law of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides quality care, quality accommodation, quality staff and quality food. From the minute I first visited the care home I felt the residents were cared for, kept safe, kept clean and each resident is treated with dignity, respect and as an individual. All the residents' needs are
met, the staff are friendly and professional. The home is not updated, but the rooms are always immaculate. I would not have my mother in law anywhere else.

Reply from Shelley Jarred, Manager at St Leonards Court

Thank you so much for your kind review, here at St Leonards Court we treat all residents as if they are relatives, after all this is our residents home, we just have the pleasure to work here.


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Review from Andrew N (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my mum every 3 weeks since she moved in, in the autumn. The staff are always relaxed and friendly, knowing every resident by name and nature. it is a pleasure to go, not merely because I see my mum. They are friendly to all but are working extremely hard. When I am old I want to go to
St Leonards! When you ask about anything you get a helpful response. They communicate if there is any problem!

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Review from Matthew F (Grandson of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my Grandmother has been in St Leonards, she has been provided with the best quality of care that we could have hoped for. Nothing has been too much trouble for any of the staff and we are always made very welcome and looked after when visiting. Top marks all around.

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Review from Linda F (Daughter of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

St Leonard’s Court is amazing, their care and respect for my dear mum has exceeded my expectations in every way.
Mum has been a resident since July 2018, my Dad visits every day, the caring staff are very compassionate to him, make him feel at home, so he is able to spend quality time with his wife
of 63 years.

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Review from A W (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now, this is really a care home, all the staff really do care. The meals are all good home cooking that includes all homemade cakes. It's just like walking into someones own home, full of love and care I would recommend this home to anyone with a loved one with or without dementia.

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Review from Janice T (Daughter of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been relieved to have found such a lovely home for our mother. The organisation and running of St Leonard's is so much better than a lot of nursing homes. The kindness and care of staff is exemplary and we have found the care given is consistent from all of the staff. A friendly homely place
giving the residents a very good quality of life. It is a pleasure to visit and a blessing to see the staff looking after the residents with kindness. Thank you to all the staff looking after our mother. We appreciate your hard work done with such a cheery attitude.

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Review from Trevor S (Partner of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

St Leonards is a lovely place to visit you always get a warm welcome. My partner is always clean and well looked after. If l have any problems l speak to management and it is soon resolved. Everywhere is always clean and tidy and my partners bedroom is lovely. It has a family atmosphere and they always
respect peoples dignity. The food is excellent it's cooked freshly everyday. There is always something for the residence to do weather it's playing games or watching television, listening to music or in the summertime going outside in the secure garden. The staff there are amazing always happy even though I know sometimes It can be a challenging job. I am very happy with my partner being at St Leonards and I would recommend it to friends.

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Current Review Score: 9.4 (9.432)

Overview of Review Score

The Review Score of 9.4 (9.432) out of 10 for St Leonards Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.432 for St Leonards Court is calculated as follows: ( (58 Excellents x 5) + (53 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 118 Ratings = 4.432

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Leonards Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (2)

Trish

Trish Middleton

Job Title: Home Manager

Everyone at St Leonards makes sure every day is special for the residents. I have worked in care for 30+ years and have worked in all aspects of care. I have previously been a manager for 6 years before coming to St Leonards Court. I have my Level 5 in health and social care.


Debbie

Debbie Mayhew

Job Title: Administrator

Coming soon