Linden Court

Church Walk, Watton, Thetford IP25 6ET
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8.8 31 Reviews
  • Linden Court, Thetford
Linden Court is a lovely, purpose-built care home in the South Norfolk town of Watton, just a short drive from Thetford.

The home provides excellent residential care in 44 carefully designed bedrooms. Residents have their own furnished room and can bring small items of furniture, pictures and ornaments with them when they move in. All rooms are comfortable and are well-equipped with hand basins and some have en-suite bathrooms. There are toilets and bathrooms located throughout the home.

There are large lounges in the home with Wi-Fi available in many areas. A warm and friendly environment in which to live is provided and the care team will be on hand to help and advise on individual needs.

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Care Provided by Linden Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Mishell Perez (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Linden Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £832 – £1,190
    • RESPITE Self-Funded Residential Care £832 – £1,190

  • Any external services will warrant additional charges
  • (these prices are only a guideline, please contact Linden Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access

Linden Court Reviews (31)

Total of 31, showing 1-20
8.8

Linden Court has a Review Score of 8.8 (8.757) out of 10, based on 6 reviews in the last 2 years. Over all time Linden Court has 31 reviews.

Overall Experience

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Date Published

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Review from J K (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very apprehensive about Dad's move (which was forced by council funding cuts) but Linden Court is a breath of fresh air, after the last care home. All care staff have been welcoming, caring and friendly. Dad is over the moon with care and food. All food is well presented and the
menu is mindful of residents, although early days, Dad is more content and definitely happier. Keep up the excellent and valued care of our elderly people. Well done to all.

Reply from Sara Pearce, Multisite Manager at Linden Court

Thank You for your kind words. We are very pleased that Dad is enjoying his stay, especially the food. Thank You for taking the time to write a review for Linden Court


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Review from Maureen C (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While visiting the home several times, find the staff and carers very helpful and also considerate. I find it hard to cope with how my dad is, they even have time to comfort me. In fact, I cannot fault anything they have done and if anything happens they get in touch straight away.

Reply from Sara Pearce, Multisite Manager at Linden Court

Thank you so much for your review. Friends and family are as important to us as our residents. We appreciate your feedback.


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Review from Gina C (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is always happy and content. The staff are caring and have time to chat with Dad. Everyone appears cheerful and positive. His diet and needs are always met. He appears neat and tidy and Dad's room is always clean and well-kept. I am very happy with his care here.

Reply from Sara Pearce, Multisite Manager at Linden Court

Thank you for your kind review of Linden Court. I will ensure that your comments are passed on to the team.


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Review from Julie W (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy here. All the staff are friendly and go out of their way to help. The staff always have time to chat if I want to know about my dad. His room is spotless and always clean and tidy. As a family, we are very happy with his care.

Reply from Sara Pearce, Multisite Manager at Linden Court

Thank you for your kind review of Linden Court. I will ensure that your comments are passed on to the team.


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Review from Teresa L (Niece of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Linden Court in 2022. The care my aunt received at Linden Court was first class - I cannot praise the staff highly enough, the carers all do a fantastic job. The home offers a good range of activities and entertainment for the residents. The staff welcome all visitors and family members.

The home provided excellent care throughout my aunt's stay.

Reply from Mishell Perez, Home Manager at Linden Court

Thank you for your positive feedback; we strive to provide a high standard of care, and we truly appreciate your kind words.


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Review from Margaret H (Sister of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visit every week staying about 2 hours and we are made very welcome. I would like to see a few more activities for the residents, maybe an hour or so in the afternoon, like games or bingo to keep them occupied, nice area to sit out in.

Reply from Mishell Perez, Home Manager at Linden Court

Thank you for your feedback, we are focused on enhancing our home activities through innovation.


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Review from Debra H (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Linden Court highly enough. My dad was struggling at home when my mum went into hospital and became so miserable that he was refusing to eat, drink or get out of bed. Within a few days of moving into Linden Court, he was settled and happy. The staff supported me through
the process of moving him as I live many miles away and answered all my concerns, however small.
When I visited dad, it is like entering a very friendly hotel, all the staff welcoming and caring, a lovely atmosphere, and spotlessly clean, and dad tells me the food is top-notch.
It gives me real peace of mind to know dad is well cared for, and I reckon it has taken 10 years off his 92 years being there!

Reply from Megan Robinson, Manager at Linden Court

Thank you for your kind review we will continue providing your loved one with person centred care, keeping them safe and happy.


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Review from L W (Grandson of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home for my grandad. The staff are always positive and welcoming and take great care of him. The facilities are nice and it is extremely easy to organise visits. Thank you for all your hard work.

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Review from S H (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is always clean and tidy, his room is also. Staff speak to everyone, a happy place to be.

Reply from Caroline Beale, Customer relationship manager at Linden Court

Thank you for your review and kind words its very much appreciated.


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Review from Linda N (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly welcome to my mum when arriving for respite. She enjoyed her staff and made new friends.

Reply from Caroline Beale, Customer relationship manager at Linden Court

Thank you for the positive feedback, it is lovely to hear that Mum enjoyed her stay and made new friends.


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Review from Simon C (Son of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking such good care of my mum for the last three weeks.

Reply from Caroline Beale, Customer relationship manager at Linden Court

Thanks for your kind review, Its been our pleasure to care for mum.


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Review from Matt D (Grandson of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Linden Court highly enough. My granny has been there for the last two years and has been so happy with the excellent care she receives from all the wonderful people who work so hard to look after her. It has been a challenging two years but the team at Lindon Court Home have done so much
to support residents and their families. My family are so grateful to them all.

Reply from Caroline Beale, Customer relationship manager at Linden Court

Thank you very much for this lovely review. It is much appreciated.


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Review from Gemma C (Granddaughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been genuinely caring friendly and very helpful with settling my grandma in from day one. Always been kept up to date with his care and progress. Excellent covid measure in place to keep residents and visitors safe. Nothing is ever too much trouble and it's lovely to know my grandad is
getting the best care. Whilst being in the home he has shown great improvement since arriving.

Reply from Caroline Beale, Customer relationship manager at Linden Court

Thank you for this lovely review, its much appreciated. We will continue to provide person centred care for the improvement of your loved one.


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Review from K C (Niece of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The last year has been trying at Linden Court with some incidents that should never have been allowed to happen, happening.


The new management team are really turning the home around and I'm hopeful it will continue to improve.


Reply from Caroline Beale, Customer relationship manager at Linden Court

Thank you for your review and feedback. The team at Linden Court will continue to work hard to improve our home.


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Review from D F (Son of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I have had the opportunity to see my mother or talk to her on the telephone she is very happy and cheerful. It is really good to keep her active and the care she receives is excellent.

Reply from Caroline Beale, Customer relationship manager at Linden Court

Thank you for your lovely review, its much appreciated.


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Review from Linda B (Daughter of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly, pleasant and helpful. My mum is very happy there. She is 94 and it's been a big change in her life. I cannot fault the staff. Top marks for all of them.
The Manager and the Administrator are first-class at doing their jobs.
I couldn't wish for a better place for her
to live.

Reply from Caroline Beale, Customer relationship manager at Linden Court

It is lovely to hear your thoughts and opinions, thank you.


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Review from B C (Husband of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden Court is a well-managed care home with a family atmosphere. The manager is totally involved in the care given and supporting staff leading in a practical and hands-on way. All the staff were devoted to attending to residents' needs and took an active interest in their welfare. I was always impressed
that on arrival whoever I met I was told how my wife was. I appreciated being able to spend so much time with her in her last weeks and being welcomed as a member of the family. Although my wife was unable to enjoy the activities provided, I saw that the staff put much energy and effort into this aspect of their care. Meals were varied, tasty, and satisfying, and enjoyed by my wife when she could eat. Towards the end, it was hard for her to eat but the staff were patient, encouraging her to take food. The rooms were kept very clean and laundry is done daily.
I am content that Linden Court was a happy and very caring home for my dear wife at the end of her days.

Reply from Caroline Beale, Customer relationship manager at Linden Court

Many thanks for your lovely review, it is nice to hear the kind words spoken about Linden Court. It’s very much appreciated.


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Review from Janet R (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of the family, I express our appreciation and gratitude to all at Linden Court for the way they cared for our mum and dad throughout the entire time they were residents there. From the moment of their arrival in 2018, they and we were welcomed onto the Linden Court family with such warmth,
and we immediately felt at ease and this never changed. Mum and Dad were both afforded the most dignified and empathetic care, and we were always shown support and understanding. The entire staff clearly worked as a team, at all times professional, yet always approachable and happy to help with any query whether in person or by phone.
Following Dad’s passing in 2019, Mum continued being looked after sympathetically, particularly during the most challenging of circumstances due to Covid restrictions, until her passing in February. We shall always be grateful for the compassionate way she, and we were treated during her final hours and the support given in the days immediately after.

Reply from Richard Smith, Marketing Manager at Linden Court

Thank you for your kind comments about the care and support your parents received at Linden Court, and we pass on our condolences for your loss.


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Review from Matt D (Grandson of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of all the amazing staff and carers at Linden Court. They have been looking after my 93-year-old grandmother since December 2019, and she settled in straight away and we were so impressed by how kind and attentive everyone was. This helped my grandmother adjust very quickly.
She also raves about the food, which always looks delicious. Things changed dramatically when the pandemic hit, but the staff have been amazing in such difficult circumstances, keeping everyone safe and facilitating visits where possible, and showing terrific care and consideration. Now that visits are back on, everything is being managed very efficiently and professionally. I would recommend Linden Court to anyone with a loved one who needs care. A big thank you to all the staff.

Reply from Richard Smith, Marketing Manager at Linden Court

Thank you for your kind review of the care and support your grandmother is receiving at Linden Court.


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Review from Jean S (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank all of the wonderful staff at Linden Court for the kindness and respect with which they treated my mother over the past few weeks when she was a resident. My family and I, were frequent visitors to Linden Court and every time we saw our mother, she was always washed and dressed
and looking well cared for and all of her needs were being met. My mother did not want to eat but the staff always asked her what she would like at each and every meal and ensured that she had plenty of fluids to drink. Sadly mum passed away, but I am glad to say that she could not have been better taken care of over the past few weeks. Nothing was too much trouble for the staff to ensure that mum had everything she needed and she was happy and content. I do not think that there is a better care facility anywhere. I just can't thank you enough.

Reply from Richard Smith, Marketing Manager at Linden Court

Thank you for this lovely review of the care and support provided to your mother during her stay at Linden Court. Please accept our condolences for your loss.


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Current Review Score: 8.8 (8.757)

Overview of Review Score

The Review Score of 8.8 (8.757) out of 10 for Linden Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Linden Court is calculated as follows: ( (45 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 70 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.2 Points relating to the number of positive Reviews for Linden Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Megan Robinson

Job Title: Manager

Frequently Asked Questions about Linden Court

What types of Care is Linden Court registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Linden Court provide?

Palliative Care & Day Care are other types of care provided.

How many Rooms does Linden Court have?

There are 50 Single Rooms.

What are the Facilities & Services at Linden Court?

Own Furniture if required, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Linden Court to the centre of Thetford?

11.4 mile(s) as the crow flies, distance by road may be significantly further.