Lyles House

7 The Street, Hindolveston, Dereham NR20 5AS
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9.6 55 Reviews
  • Lyles House, Dereham
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Care Provided by Lyles House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Honest Care Group Ltd
  • Person in charge
  • Leigh Germing (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Lyles House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Lyles House accepts Local Authority Rates.

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Lyles House Reviews (55)

Total of 55, showing 1-20
9.6

Lyles House has a Review Score of 9.6 (9.604) out of 10, based on 7 reviews in the last 2 years. Over all time Lyles House has 55 reviews.

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Review from Ann P (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Lyles House are very kind and caring both to my mum and other family members. They were supportive at a very difficult time for our family.
The home is very clean and tidy.
Mum found it hard at first to settle, but with the staff's help, she has now settled as they have got to know
her. The staff are quick to keep me informed of any changes in Mum's health. Overall, I rate it highly. A warm and friendly atmosphere greets you whenever you visit.

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Review from D D (Relative of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited relation, staff very friendly and professional.

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Review from A F (Husband of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely well managed with very caring, helpful and professional staff.
The room provided for a period of respite care was very clean and had a nice outlook over the garden.
Regular and varied activities for residents.
Would recommend.

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Review from Laura J (Daughter of Resident) published on 23 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is just a wonderful place, the home's manager is what makes this home what it is and to entrust her with my mother's care was an easy decision. She is open, concise, informative and aware of all of my mum's needs and the little things that make my mum just that. The home is continuously
developing from what I can see and my mum has settled in so well and developed some really good relationships with the staff there. I love the suggestion box, the resident dog and also how home from home it feels when you arrive, it's almost like an extended family, everyone knows everyone and is supportive. It was the best decision to place Mum at Lyles House with the manager and the team and Mum has come on leaps and bounds since she was admitted from hospital.

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Review from Heather S (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful we found Lyles House for my mother-in-law, it has been such a relief to know she is safe and well. She is 98 and has dementia, the staff could not be kinder and more attentive. We know she is well fed and looked after and has the opportunity to join in with other residents at the
many entertainments that are provided. All special occasions are celebrated and everyone is friendly and kind. We couldn’t recommend Lyles House enough, we are very grateful for their help and support. Thank you.

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Review from Judith M (Niece of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has spent 4 years at Lyles House and she has been well cared for and enjoyed her time. However, she has really been happy over the last year in her new room and with all the new surroundings. The whole place has come alive and been very welcoming.
The staff are helpful, friendly, and very supportive.
During these last 3 weeks, up to the death of my aunt, we have been kept well informed and recognised their genuine care and respect.

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Review from K R (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a hard decision to entrust a parent's care to a residential home but my mother has settled very well at Lyles House since she arrived last September. The home has been under new ownership since the beginning of the year and the new team has implemented numerous improvements to the home's environment.
There are now more photographs, paintings and colourful posters and decorative items in communal areas which stimulate memory and conversation. The staff are kind and welcoming and have a good rapport with my mother; she is always very demonstrative to them. It's good to see that there are regular visits from a group of local primary school children which keeps invaluable inter-generational communication active, plus visits from musicians etc. Lyles House continues to provide a relaxed, homely atmosphere where residents thrive while doing all possible to comply with care regulations; a light touch in potentially demanding circumstances.

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Review from Peter T (Son of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family have been very grateful for the amazing care the staff at Lyles House have given to mom over the last few months. She spent her last days comfortable and safe, and the staff ensured that we could spend as much time with her as possible. We would like to give a very heartfelt thank you
to all the wonderful staff.

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Review from Jonathan F (Grandson of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care my grandfather received at Lyles House. The staff were exceptionally friendly, accommodating and reassuring. His room was clean and comfortable and his every need was met.

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Review from Greg S (Nephew of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All through lockdown they have kept us informed and in touch with my aunt, couldn't have asked for more. My aunt has improved in her health since being there and looks a lot healthier than when she arrived.

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Review from Carol W (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a home from home, my mother has been there for the last few years and loves everything about it. It's clean and tidy, the food is good and the staff are brilliant I would recommend it to everyone, to see my mother happy than she has been for years speaks for itself.

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Review from Diane H (Friend of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy at Lyles House, always smiling, joining in with everything that is going on and well looked after. It is a great relief to all the family to see our aunt enjoy life again.

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Review from Claire M (Granddaughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma had a super time during her respite stay at a Lyles house. All she did during our phone calls was praise the friendly staff and lovely food, it was delightful to hear her so happy when she had been so poorly. The hairdresser made her feel a million dollars and when we visited her bedroom
was so clean and tidy. Nan loved having a proper bubble bath with the lovely carers assistance and her tea served in a proper cup and saucer! I’m sure she will be back for another stay soon and to catch up with all her new friends. Thank you to all the super staff for making her stay so comfortable and to the management for making everything go so smoothly for us as a family.

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Review from Steve H (Nephew of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall support, service and care my Aunt is getting. She has been at Lyles House for just over two years now and she is as happy and contented as she has been for many many years. Thank you.

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Review from R W (Brother of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever we go to Lyles House my brother's room is always nice, clean and tidy. It was warm in the winter and cooler now. The staff have been very helpful in keeping us up to date on my brother's progress. They have a really nice visitors room which you can use.

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Review from Angela (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was so well looked after at Lyles House. The care he was given was outstanding. The staff were very very kind, patient and understanding towards him. As a family we could not have wished for him to be anywhere else. My father-in-law wanted to end his days at home but had decided to
go to Lyles House for a break and rest. The minute he walked into his room at Lyles House he said this is where I want to stay. A big thank you to all the staff for their care and kindness towards my father-in-law.

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Review from Julia M (Granddaughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff were so very kind and caring. The home is well looked after as well as the residents. It was a relief to know that my grandad was in safe hands; he also enjoyed his time at Lyles House.

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Review from Wendy F (Daughter-in-law of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we cannot praise the staff and management of Lyles House highly enough for the professional, caring and compassionate support that they gave to my father-in-law and family members when, at short notice, they welcomed and accommodated our 95-year-old family treasure. Being very independent
and reaching a real point of need in his life, the management and the rest of the team at Lyles could not have been better. Completely on board with the difficulties of moving into a care home for the first time, and totally embracing his needs. The home and staff provided a lovely calm and happy family atmosphere and provided the specialist care required to keep him safe, comfortable and at ease to the end of his life. We are so grateful to all at Lyles for being there for us just when we needed them and providing such a high standard of care and support. Thank you.

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Review from Abbie F (Granddaughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent a short time at Lyles House and I cannot speak more highly of the staff there. They carried out the care for him to the highest standard and nothing was too much trouble for them. Grandad was always saying how friendly the staff were. If you are looking for a place for a friend or relative
Lyles will give you the best care. I cannot thank the staff at Lyles enough for all they did for Grandad.

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Review from Heather B (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always difficult to realise that as a family you cannot always provide the best care for an elderly parent. The Lyles House team not only provided that specialist and compassionate care my mum needed but also helped us as a family deal with the emotional issues that come with this family decision.
Mum is in her 90's and prior to her admission was nearly fully bedbound and not eating well. She was deteriorating quickly.
After an initial settling in, Mum now is fully integrated into the Lyles House 'family'. She gets up and dressed each morning and spends the day with her new friends. She looks so much better and happier as well as eating good healthy meals each day. It's a remarkable difference in such a short space of time. I could write much more but simply put, this is an excellent, well run care home and the team clearly have their residents best interests at heart.

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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Lyles House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Lyles House is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) ) ÷ 83 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Lyles House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Lyles House

What types of Care is Lyles House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lyles House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Lyles House have?

There are 20 Single Rooms.

What are the Facilities & Services at Lyles House?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lyles House to the centre of Dereham?

10.5 mile(s) as the crow flies, distance by road may be significantly further.