Lyles House

7 The Street, Hindolveston, Dereham NR20 5AS
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9.6 55 Reviews
  • Lyles House, Dereham
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Care Provided by Lyles House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Honest Care Group Ltd
  • Person in charge
  • Leigh Germing (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Lyles House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Lyles House accepts Local Authority Rates.

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Lyles House Reviews (55)

Total of 55, showing 21-40
9.6

Lyles House has a Review Score of 9.6 (9.604) out of 10, based on 7 reviews in the last 2 years. Over all time Lyles House has 55 reviews.

Overall Experience

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48

Review from James N (Grandson of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has spent the last two months there. Throughout the covid19 pandemic, Lyles House have been so supportive and brilliant. I've been able to wave at her window, video chat and since restrictions have been lifted I've been in to see her. My nan has met new friends and said the food and care
are lovely, she can't fault it. Thank you so much to everyone at Lyles House for looking after my nan and making my nan feel so welcome.

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Review from Hazel T (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom had to go into residential care at Lyles House in February. We looked after her at home for over three years, and cannot believe the difference in her improved health and well being since arriving at Lyles House. I would like to thank the carers and management team for their compassion and patience
and thank them all for making what was a very difficult decision for us much easier than we could have ever have hoped for.

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Review from S C (Son of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care during the pandemic has been exceptionally good, allowing for her declining state, the standards of care and attention she receives has been wonderful. Her decreasing mobility has limited what she can do and where she can go within the home, but this has not been a limiting factor to
the carers. The pandemic safety measures have been rigorous and highly commendable, with no COVID cases, so in difficult times the home has risen to the occasion. I am extremely pleased with all of their actions, measures and attitudes.

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Review from Nigel F (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and dad have been residents of Lyles House and the level of care they have recieved is exceptional. Although my father passed away a few years ago, when I would visit him I was always impressed at the level of care, compassion and respect given to him. Now my mother, who also became a resident
at the same time as my dad and has become more dependent on the staff, the level of care she is receiving is outstanding with nothing being too much trouble.
All the staff at Lyles House go above and beyond and work very well as a team and I cannot thank them enough for the level of care provided and this is also the feelings of my brother, sister and all the family that has visited.

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Review from Mervyn H (Power of Attorney of Resident) published on 31 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am completely satisfied with the care our relative is receiving at Lyles House care home.

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Review from Paul W (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for just over six years and has always received excellent care, this has become even more apparent recently.
Mum has refused to get out of bed and has also become rather difficult to look after but the staff have always been exemplary in the way they have cared for her.

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Review from Hadi B (Friend of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home today and spent just a little time with my friend, whose dementia has advanced considerably. Although now in her own little world, she continues to be beautifully cared for and is quietly content. This relatively small care home is, in my view, exceptional. I can’t fault it.

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Review from David H (Son-in-law of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Lyles House for a few years now, she loves living there, she is always clean and dressed well whenever we visit. My wife has Parkinson's, so it is a comfort to know I can look after her knowing mum is well cared for by the excellent staff, who are always friendly and helpful.

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Review from Susan M (Daughter of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Dad is always clean and nicely dressed. He tells us he enjoys his meals, which is a good thing as before moving to the home his appetite was very poor.

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Review from Tim (Son of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I have commented before - this is a very well maintained care home with friendly and supportive staff. It has a homely atmosphere and very good food cooked on the premises. My mum is always saying how safe and comfortable she feels there and how well she is being looked after. She speaks highly of
the staff.

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Review from Chris (Son of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High standards maintained in a homely, friendly atmosphere by calm, competent staff.
Good use made of available space and the premises, including the garden, are well maintained.

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Review from Elizabeth W (Friend of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very nice care home. Always clean with staff friendly and helpful. Our friend who is resident there is clearly well looked after and cared for.

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Review from Liz P (Sister of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a comfort for me to see how obviously happy my sister continues to be. I could not wish for better care for her. The entire environment is kindly and comfortable.

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Review from Mervyn P (Brother of Resident) published on 6 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Lyles House since July 2018. His health has improved, as when he first arrived at Lyles House, his legs were badly swollen with ulcers.
To date, the ulcers have gone and his legs are normal size.
Since he's been at Lyles House he is more alert and when I visit he
is now taking part in conversations. Prior to July he would just sit and listen and at times fall asleep.
Since he has been at Lyles House I find him more confident.
The managers and staff at Lyles House are always very helpful and my brother says he is very happy. The staff are always good to him and the food is very good.

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Review from Rodney G (Son of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only recommend this care home.
When my mother went in she was very poorly and in pain and complaining about everything.
Since admission the staff have been understanding and patient, resulting in my mother now having good health and more mobile. She is now 100 years old and thanks to the staff
still thriving. She had her birthday party at the home, with the residents and family.
The meals are cooked fresh and are well balanced and wholesome. Care is taken to mulch her food when necessary.
She is no longer able to look after herself and is cared for by the staff.
My mother is not easy to deal with or please, but the staff have managed to integrate her, get her joking and feeling comfortable.
They pay attention to hygiene, security and safety, are friendly and helpful.
Thank you, Lyles House

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Review from Katie C (Granddaughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff. I often hear them laughing with my Nan when I arrive. They listen to concerns and act on them. The home is welcoming.

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Review from James W (Power of Attorney of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home with excellent standards of care. The owner/manager is very helpful and easy to talk to and is most accommodating on extra requests. Visiting is always easy and the home cooked food looks most scrummy. It is basic but always clean and the residents always look well cared for
and happy! Would highly recommend!

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Review from Tracey P (Friend of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we arrived we were warmly welcomed. The house itself was clean and tidy with lots of flowers and plants along corridors and rooms. My friend was relaxed and cheerful and the staff were friendly and helpful.

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Review from Fran S (Friend of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited many care homes, this was refreshing. It really struck me as a home, somewhere I could be happy myself. Clean and comfortable with a happy, relaxed environment.
All residents I met were very friendly and conversational. The staff too were very friendly and displayed a good rapport with
the residents. I can only comment on what was observed during my visit but I must confirm, I was very impressed.

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Review from Ann F (Daughter-in-law of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a residential home which my mum-in-law calls home and that’s a great comfort to us. The staff are kind, caring, supportive and friendly. The house is always warm and comfortable. When we visit around meal times we are always impressed by the variety and quality of the food on offer.

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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Lyles House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Lyles House is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) ) ÷ 83 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Lyles House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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