Lyles House

7 The Street, Hindolveston, Dereham NR20 5AS
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9.6 55 Reviews
  • Lyles House, Dereham
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Care Provided by Lyles House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Honest Care Group Ltd
  • Person in charge
  • Leigh Germing (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Lyles House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Lyles House accepts Local Authority Rates.

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Lyles House Reviews (55)

Total of 55, showing 41-55
9.6

Lyles House has a Review Score of 9.6 (9.604) out of 10, based on 7 reviews in the last 2 years. Over all time Lyles House has 55 reviews.

Overall Experience

  • 50
  • 4
  • 1
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Date Published

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7
48

Review from Ivan L (Brother of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old sister was admitted to Lyles House following three falls within 24 hours in May 2017.


She had a fear of care homes, but this was immediately corrected as she realised the standard of care she was receiving at Lyles House.


She has now been there for 5 months. She's delighted with

the care and attention she is receiving and has settled in well. The management and staff are fully attentive to her needs, as she realises that she is now unable to cope without 24/7 help.


By choice, she has all her meals served in her room and is very satisfied with the catering arrangements, and menus.


You can sense a 'happy environment' as you enter the building, and I would have no hesitation in recommending this care home to anybody who has needs.


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Review from Mary L (Sister of Resident) published on 6 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Lyles house for nearly two years now and has always been treated with respect and understanding. I believe the activities held are good for the people that wish to take part. My sister does not.
The owner is usually present, which you do not get in many establishments. She is
a very approachable and likeable person and in view of the recent inspection has acted on the points raised as soon as practicable.
The staff are friendly and efficient.

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Review from Gillian H (Daughter of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother had to go into a home as she was no longer able to look after herself. We were recommended Lyles house and have not been disappointed. The management and staff are very friendly and also very good at looking after the residents. Mum did not want to go into a home but as I have Parkinson's
I am unable to look after her myself. The staff made her feel so at home, that after only 2 or 3 days she loved being there, and said she wished she had gone in sooner. She is always telling us how well the girls look after her. Which gives us peace of mind to know she is being looked after well.

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Review from Angela H (Daughter of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lyles House is a very warm and welcoming care home, all the staff are excellent in what they provide.
My mother is very happy at Lyles House and is cared for exceptional well.
The standard of care is very high.

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Review from Sam C (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Lyles House since October 2016. When she arrived she was quite poorly, both physically and mentally, as our Father had passed away and she had fallen and broken her pelvis.


The staff at Lyles House have looked after my mum in a caring and respectful way at all times.

They are attentive, caring and professional. I always enjoy visiting and the home is always clean and tidy. The difference in my mother is striking. She is so much brighter and always clean and well presented. The staff are friendly and welcoming, always happy to chat and make you a cup of tea if time allows. My father was in a different care home before he passed away and we viewed several other homes before deciding on Lyles House for my mother. We are very pleased with our choice and have no hesitation in recommending the home to others.

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Review from Brenda B (Daughter of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Lyles House for just over a year until she passed away at the end of the year. We spent a long time deciding on a care home for mum and always liked the look of the property as we drove past. It was the best choice we could have made because the homely feel from the outside carries
through seamlessly to the inside. The staff are lovely and care for all the residents with compassion and patience. My mum felt the cold, even in a warm room, so was always dressed warm and cosy. She was happy to be so well looked after. Lyles House is spotlessly clean and always smells fresh, it is a very warm comfortable environment that is very well run and I have no regrets that my mum spent the last year of her life there and I thank everyone for making that possible.

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Review from Janice W (Daughter of Resident) published on 5 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lyles House is a lovely, very welcoming care home. All the staff do such a wonderful job caring for their residents. It was a very difficult time for my Mum and our family as her health deteriorated but knowing Mum was being well looked after helped make it a little easier to bear.
I have nothing
but admiration for all their hard work and cannot thank them enough for looking after Mum so well.

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Review from Kevin and Ann (Son of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In our opinion, one of the best measures for a Care Home is whether the resident is happy there. Our Mum/Mother-in-law is very happy there and we were delighted when she first told us she was very happy to be "coming home" (to Lyles House) after being taken out to lunch. She genuinely enjoys Lyles House
and she gets very good care there including having her hair done, nails done, supervised baths and visits by the doctor etc. In the summer residents can sit in the garden and at other times there are lounges for them to use instead of their rooms. The management occasionally takes capable residents out for lunch to give them a change of scenery. We have peace of mind that she is being looked after properly and her needs properly managed.

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Review from Steph D (Daughter of Resident) published on 22 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is very happy at Lyles House, she is well cared for by the staff who are friendly and caring, and the management is always ready to listen and help to make her stay comfortable. The lunches are home cooked and tasty, with a good varied choice of food.

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Review from Kirsty W (Granddaughter of Resident) published on 22 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lyles House is a special place and I cannot speak highly enough of the service they provide for my nan. It does not feel like visiting a care home but more like a big family. All of the staff are not only professional who put the welfare, care and safety of the residents at the forefront of their job,
but they also take the time to create a comfortable and homely environment which is a rare thing to find in a care home!

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Review from Sylvia D (Daughter of Resident) published on 21 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last five months of her life at Lyles House. She was very well cared for and all staff and management were always polite and kind to her. I would have no hesitation in recommending Lyles House. All of mums needs, right up to her last few days were met. The staff made special efforts
for my sisters "special "birthday to enable mum to be part of that celebration.

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Review from Julia W (Friend of Resident) published on 20 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On every occasion when I have visited Lyles House, I have found the staff very friendly and welcoming. My friend is settled and well looked after, her room is always clean and warm and she is encouraged to join others in the lounge where she looks at daily newspapers and socialises. She is treated as
a valued individual and I would recommend Lyles House to everyone.

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Review from David A (Son of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Lyles House for 3 years and in that time her Dementia and ability to do anything by her herself has really deteriorated but the Staff have been excellent. Nothing is too much trouble. The commitment by everyone to make the residents comfortable is second to none. If Mum is not
well, the management will always ring or make sure they come and speak to me. Whenever I visit my Mother which is at least twice a week and not always on the same day or time, she is always very well dressed and immaculately clean and her hair which she is very fussy about is always neat and tidy. The home is kept very clean and fresh and we are always made very welcome when visiting.

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Review from Judy W (Daughter of Resident) published on 23 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has always been cared for with compassion and dignity, she has been encouraged to maintain her independence.
Medical issues have always been dealt with promptly and Mum has received the medical intervention she requires for her needs.
The meals and snacks provided are appetising and well presented,
served in pleasant surroundings.
The bathrooms are immaculate and warm.
Lyles House provides mum with a secure and warm home, she is relaxed and happy in her environment.
I live in New Zealand and the deputy manager is in regular contact with me providing me with peace of mind for mum's wellbeing.
I am a registered nurse and I am confident and happy with the excellent standard of care provided by the caring staff.

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Review from Mike S (Son-in-law of Resident) published on 9 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I cannot praise the home and the staff highly enough for the care given to her mother even though she was unfortunately only there for a short period of time up to her death. Nothing was too much for them.

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Current Review Score: 9.6 (9.604)

Overview of Review Score

The Review Score of 9.6 (9.604) out of 10 for Lyles House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Lyles House is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) ) ÷ 83 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Lyles House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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