Oakwoods Care Home

103 Norwich Road, Fakenham NR21 8HH
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8.0 28 Reviews
  • Oakwoods Care Home, Fakenham
Oakwoods Care home in Fakenham in Norfolk delivers high quality care.

Considerate, trained staff give residents support and respect.

Residents have social activities to suit their interests and hobbies and lots of relaxing spaces.

Healthy food is served that can meet residents' dietary requirements.

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Care Provided by Oakwoods Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment

Good to Know

  • Owner
  • Oakwood Care Operations Ltd
  • Person in charge
  • Michael O'Neill (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Number of floors: 1

Funding & Fees Guide for Oakwoods Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,204
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Oakwoods Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have onsite parking for circa 15 cars


Oakwoods Care Home Reviews (28)

Total of 28, showing 1-20
8.0

Oakwoods Care Home has a Review Score of 8.0 (7.983) out of 10, based on 2 reviews in the last 2 years. Over all time Oakwoods Care Home has 28 reviews.

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Review from Bryan S (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was not time for my mother (95) to enjoy the comfort and security of being cared for by professional people.
Our search for the home we felt would be best suited for her was not, as it turned out, not extensive. We only looked at two before visiting The Maltings Care Home. It was quickly evident
that as soon as we walked into the home, it felt welcoming and comfortable. We were shown around by a 'senior care' and the rooms that were available. Also, the community rooms looked attractive and comfortable, the manager also welcomed us and offered much assistance. He was knowledgeable and friendly. In fact, all staff have been polite and friendly. Mother's first two months have been the best thing for her and indeed indeed, us as we now feel she is now living the best place.

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Review from J S (Son of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with mum's level of care at The Maltings.Good contact with management and their response to queries.

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Review from P B (Niece of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff go out of their way to help.
Very friendly and caring.

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Review from Carol R (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to The Maltings Care Home in August 2022. Sadly she passed away in November of the same year. However, The Maltings gave her the happiest times in the last few months of her life. The staff treated her with love, kindness, dignity and respect. I can't thank them enough.

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Review from Lyn D (Wife of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the home for a week's respite and found the staff to be very friendly and professional. The food was excellent with a good choice and the chef came around personally to ask him what he particularly liked. The home is well-maintained, clean, and welcoming. The manager listens to the
residents and welcomes any feedback and where necessary takes appropriate action. He is happy to spend another week in respite in November. As his background was in nursing and he registered care homes in Surrey, prior to his retirement, he is well aware of care standards and what makes a good home. I would recommend the Maltings as a nice home for anyone thinking of needing respite or permanent residential care.

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Review from Peter D (Respite Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in for one week of respite care and I was very pleased with the care I received. The food was excellent. The staff's attitude towards clients was excellent. The home is well managed and all staff are pleasant and friendly. I would have liked more activities as not many provided.

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Review from Derek P (Respite Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyable stay, staff very friendly.

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Review from Jules T (Grandson of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and understanding. The events organiser makes the visitors and residents feel welcome and happier. The jubilee and animal experiences seem to go down very well! My grandmother has had a couple of emergency medical issues and the staff reacted well and communication was excellent
and much appreciated.

Reply from Katie Barnett, Marketing Executive at Oakwoods Care Home

Thank you, Jules, for letting us know how we are doing at The Maltings Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from John A (Son of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean, and friendly staff.

Reply from Katie Barnett, Marketing Executive at Oakwoods Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Lorna K (Sister of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Jubilee garden party was enjoyed by residents and visitors alike and was well organized by the staff. Even my brother, who is reluctant to move out of his room, enjoyed it. The staff are always cheerful, even when under pressure from lack of staff and will answer any concerns one has about relatives.

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Review from S S (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very friendly and welcoming. The staff are very good at looking after the resident and attending to their needs. The Jubilee afternoon tea and entertainment were excellent, with plenty of staff on hand to help and look after the residents, but were also attentive to family and guests. I
am very pleased with the care my mum receives.

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Review from Pauline W (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Now that the home has employed more care staff and is not using agency staff, the atmosphere in the home is much improved. The staff are very happy and friendly, nothing is too much trouble. The activities are good, my mother is joining in more. The Jubilee celebration was excellent.

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Review from Sally L (Niece of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful.

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Review from Geraldine M (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy since moving into The Maltings and always says how lovely the staff are and the food. I have been thankful through all of Covid and lockdown that Mum has been so well cared for when I couldn't do anything. Mum loves especially when the animals have been brought in, she loves
them all.

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Review from H S (Friend of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my friend, she always looks very comfortable. The food always sounds really nice and there is a varied menu. The home always looks spotless and has no unpleasant smells like a lot of care homes have. Saying that, it's most likely that this chore is quite difficult to do. The staff are always
friendly and helpful too.

Reply from Olivia Shields, Marketing Assistant at Oakwoods Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive.


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Review from J B (Niece of Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been living at The Maltings for four years. The carers have managed her increasing physical disabilities and supported her health choices. Although always busy, they find time to chat with her as she retains a lively, active mind. When no longer to live alone, The Maltings was my aunt's
choice of home. She constantly expresses her gratitude for the care she receives, the plentiful, tasty food and the sense of security she feels. For my part, it is constant relief to know she is safe and well cared for, with all her needs met.

Reply from Olivia Shields, Marketing Assistant at Oakwoods Care Home

Thank you, we always appreciate individuals taking the time to give their feedback so we are very pleased to hear that both you and your aunt have had such a positive experience at The Maltings Care Home. All of our team are committed to providing the best possible care experience for all of our residents, so it is very rewarding to have their efforts recognised. Have a wonderful day.


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Review from K H (Granddaughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Easy to book a window visit with our relative. Staff brought Grandad to the window as he's unable to do this himself. Staff friendly and good manners. The regional manager introduced herself, which is always a good start.

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Review from Les M (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. I will recommend The Maltings.

Reply from Olivia Shields, Marketing Assistant at Oakwoods Care Home

Thank you, Les, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from Natasha W (Relative of Resident) published on 13 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have been to many care homes in my time and never have I smelt such a terrible odour of urine. I am disgusted at the poor level of care provided to your residents. General cleanliness and hygiene should be of utmost importance and the lack of care provided in this area could lead to health problems.

Reply from Jasmine Bracken, Marketing Administrator at Oakwoods Care Home

Thank you for your feedback Natasha. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from Michael N (Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Been here for 2 months or more. Great Care Home. Rooms are well kept...cleaned every day.
Food is good. Can have meals in your room or the dining room. Like the dining room as you meet the other residents
Staff are very good..kind and well mannered and will do as you request. Got to know most of them
now and makes my life even better.
I have had bad falls where I used to live, now as you get a bell push in your room it makes me feel safer, even at night, when the staff are on.
Nice grounds with a courtyard to enjoy the sunshine. An activities list produced every Monday so you can choose what you want to attend, regular residents meetings so you can discuss things with the managers.
Am pleased that I was placed here as it is above my expectations.

Reply from Ronnie Cavanagh, Marketing at Oakwoods Care Home

Thank you for your positive feedback about The Maltings Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy. Have a fantastic day!


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Current Review Score: 8.0 (7.983)

Overview of Review Score

The Review Score of 8.0 (7.983) out of 10 for Oakwoods Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Oakwoods Care Home is calculated as follows: ( (16 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.358 Points relating to the number of positive Reviews for Oakwoods Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 2 Positive Reviews ÷ 8.6 = 0.233

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Oakwoods Care Home

What types of Care is Oakwoods Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oakwoods Care Home have?

There are 43 Single Rooms.

What are the Facilities & Services at Oakwoods Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakwoods Care Home to the centre of Fakenham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.