Oakwoods Care Home

103 Norwich Road, Fakenham NR21 8HH
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8.0 28 Reviews
  • Oakwoods Care Home, Fakenham
Oakwoods Care home in Fakenham in Norfolk delivers high quality care.

Considerate, trained staff give residents support and respect.

Residents have social activities to suit their interests and hobbies and lots of relaxing spaces.

Healthy food is served that can meet residents' dietary requirements.

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Care Provided by Oakwoods Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment

Good to Know

  • Owner
  • Oakwood Care Operations Ltd
  • Person in charge
  • Michael O'Neill (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Number of floors: 1

Funding & Fees Guide for Oakwoods Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,204
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
  • (these prices are only a guideline, please contact Oakwoods Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have onsite parking for circa 15 cars


Oakwoods Care Home Reviews (28)

Total of 28, showing 21-28
8.0

Oakwoods Care Home has a Review Score of 8.0 (7.983) out of 10, based on 2 reviews in the last 2 years. Over all time Oakwoods Care Home has 28 reviews.

Overall Experience

  • 14
  • 11
  • 2
  • 1
  • 0

Date Published

28
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0
2
26

Review from Margaret F (Friend of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Come to visit the home twice a week, play scrabble with one of the residents who is 103. Staff are polite and treat them well.

Reply from Ronnie Cavanagh, Marketing at Oakwoods Care Home

Thank you, Margaret, for your feedback following your recent experience at The Maltings Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.


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Review from Lizzie J (Resident) assisted by family/friend published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good. Treated well, staff all polite and caring. Food very good. Activities very good with lots of choices.

Reply from Ronnie Cavanagh, Marketing at Oakwoods Care Home

Thank you, Lizzie, for your feedback following your recent experience at The Maltings Care Home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.


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Review from Dawn F (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since January 2018. He receives excellent care and support from everyone in the home. He is really happy being there and is a great relief to me knowing that he is being cared for excellently.

Reply from Ronnie Cavanagh, Marketing at Oakwoods Care Home

Thank you, Dawn, for your comments about your recent experience at The Maltings Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Peter H (Resident) assisted by family/friend published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in here and I am looked after very well by everyone.

Reply from Ronnie Cavanagh, Marketing at Oakwoods Care Home

Thank you, Peter, for your comments about your recent experience at The Maltings Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Aileen F (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident for just over 3 years and passed away from bowel cancer 28/01/2018. During his last few weeks, the care shown to him was amazing. Respect and care for his well being. Always trying to ensure his wishes were adhered to. Talking to him and recognising his capacity to make his own
decisions. The staff were extremely supportive of me and especially making sure I knew what was going on. I would have given them excellent for everything but there seems to be a shortage of staff, in as much as they are rushed off their feet. They have the minimum required, but I would like to see them less stressed. Head office take note!

Reply from Ronnie Cavanagh, Digital Marketing Executive at Oakwoods Care Home

Thank you, Aileen, for your comments about your recent experience at The Maltings Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Roy W (Resident) assisted by family/friend published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite satisfactory but communication between staff and residents could be improved.

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Review from Lorraine P (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very special, it's wonderful for my father to receive personal care. I feel like it's an extended family. They don't patronise him and treat him with kindness and dignity at all times. they listen to our opinions at all times.

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Review from Howard D (Son of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Maltings staff are exceptional. When I leave my mum after visiting, I know that she is in good safe care and couldn't be looked after any better. No complaints whatsever about anything.My mum is the happiest I have seen her for years.

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Current Review Score: 8.0 (7.983)

Overview of Review Score

The Review Score of 8.0 (7.983) out of 10 for Oakwoods Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.625 for Oakwoods Care Home is calculated as follows: ( (16 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.625

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.358 Points relating to the number of positive Reviews for Oakwoods Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 2 Positive Reviews ÷ 8.6 = 0.233

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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