Manor House

18 Yarmouth Road, Blofield, Norwich NR13 4JS
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9.9 68 Reviews
  • Manor House, Norwich
Manor House understands making a decision for a loved one is a difficult task especially when Residential Care sometimes receives adverse publicity. Manor House is owned and managed by a local family who live in South Norfolk. Professionals pride themselves on always looking to improve the service they offer and making sure the Resident comes first in whatever they do. The family is involved on a daily basis with each home supporting the Managers to ensure an ‘excellent’ service is maintained to all Residents.

Manor House is situated just a few miles East of Norwich in the village of Blofield and is a home for elderly people without Dementia. In the summer of 2012 they also opened a person centred dementia care facility. Tom Ground, the architect, who, having won a number of awards for residential care facilities, has incorporated a number of design features that will help enable residents with dementia to lead a full and as active life as possible.   

The provider is proud of the homes they offer, careful to make sure they feel like a home rather than a hotel, using good quality furnishings and making sure they are well maintained inside and out.

The long standing manager, is supported by a well trained team of staff who proudly deliver person centred care, daily activities, and lovely traditional home cooked food.

Manor House provides both long and short term care.

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Care Provided by Manor House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Iuliana Bida (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (41)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Manor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100

  • These fees exclude hairdressing, foot health practitioner, newspapers and external appointments.
  • (these prices are only a guideline, please contact Manor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please telephone to arrange a visit


  • Parking

  • Free parking on site


Manor House Reviews (68)

Total of 68, showing 21-40
9.9

Manor House has a Review Score of 9.9 (9.903) out of 10, based on 26 reviews in the last 2 years. Over all time Manor House has 68 reviews.

Overall Experience

  • 62
  • 6
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Date Published

68
9
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26
42

Review from C O (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother transferred from hospital to Manor House at short notice in December 2023. Initially, it was to be for respite care but after six weeks she decided she would like to stay as a permanent resident. We were so impressed at how hard the staff worked to help her settle into her new environment
and even when she was finding the process of adjustment tough the staff were nothing but cheerful and positive with her. When I visit, every member of staff has a smile to welcome me and time to chat if necessary. The residents are acknowledged as they go about the home and everyone gets a kind word or a smile; the environment feels very safe, supportive and non-judgemental. The room has a small en-suite and is cleaned and tidied daily. It has a door directly out to a well-kept garden area. The atmosphere feels calm and relaxed and it is evident that everybody works very hard to make it feel as much like 'home' for their residents as possible.

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Review from Amanda J (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother moved into Manor House in June 2021 when her dementia meant she could no longer be cared for at home by daily carers. I feel very lucky that Manor House had a room available for Mother at short notice and I cannot speak highly enough about the care home. The staff are wonderful and the accommodation
is lovely, clean and well cared for. Mother's bedroom overlooks the garden at the front and the residents have a lovely lounge overlooking the rear garden which has a large patio and gazebo for sitting out of doors when it is warmer. Mother has benefitted enormously from a loving and supportive environment, a good routine and home-cooked food. Nothing is too much trouble for the staff who are invariably kind and cheerful. I live 150 miles away and can only visit Mother irregularly but I speak to various members of staff often they always make sure I am kept up to date with anything which affects Mother's health and well-being. A first-class care home which is very well run.

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Review from C C (Daughter-in-law of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home has been so friendly and helpful, we really do feel that nothing is too much trouble and that the staff are going above and beyond in their care for our dad, the atmosphere is warm and inviting and we can see he is safe and happy, this has been a huge relief for us all as finding
good nursing care for those with dementia can be difficult but we feel this home and the staff are the perfect fit for him.

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Review from Jackie J (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for my dad over the last few years. Thank you for your patience and help in making him comfortable in a peaceful environment. Always clean with hot meals and lots of love shown to us all right up to the end. I know Dad was sometimes difficult. You are amazing - all of you. I can't
thank you enough.

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Review from Emmeline G (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deciding on a care provider for someone you love dearly is not a decision taken lightly. After much consideration, we decided on Manor House and we did not at any time regret this choice for Mum's care needs. We were extremely reassured by the care, kindness, attention and professionalism which Mum
(and we as a family) received from the amazing team of staff at Manor House. Mum had quite a few medical needs which needed monitoring and I was very grateful to be kept informed. E.g. with changes in medication etc. whilst at the same time being left confident that any actions that needed to be taken had been dealt with competently and efficiently by the staff. Mum had a nice sized room which opened onto a lovely courtyard garden area. Internally and externally the house and grounds appeared to be very well maintained, clean and hygienic. Activities for mind and body were incorporated into the day for those willing and able. I would certainly recommend Manor House to others without hesitation.

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Review from Tim S (Son of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay here was for around 18 months. Previously she had been cared for by a live-in carer, which worked well until mum's needs became too much for a single carer. Mum moved into the Manor House initially on a trial basis but it soon became clear that she was well cared for there and so this was
switched to a permanent stay.
Mum had dementia as well as being visually impaired and suffered a number of other medical issues. She was well cared for and staff were always friendly. The room was pleasant and had a door onto a nice courtyard with flowers and seating. I joined the home's social media group and was always encouraged to see photos of residents enjoying themselves at the numerous activities that were laid on. Mum wasn't able to participate in many of the activities due to her poor eyesight but it was encouraging to see the friendly environment she was in.
I would recommend Manor House it's the kind of place I would like to end up in when the time comes!

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Review from Peter R (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's stay coincided with Covid restrictions which was very difficult for residents, staff and visitors alike. Nevertheless, the staff were invariably friendly, helpful, competent and extraordinarily cheerful. Despite my mother's severe swallowing problems, she was well nourished and put on weight
during the time she was there. Personal hygiene was very good; she was always clean and well turned out and received monthly visits from a chiropodist and hairdresser. I was informed of any medical issues and the cooperation between the home and the local medical practice was excellent. The management was well organised, and they and the staff went out of their way to celebrate such occasions as Christmas, Easter, Jubilees and birthdays. There is a nice garden which is a great benefit when visiting during the warmer months. Overall, I would strongly recommend Manor House and I have enormous admiration for the staff who have done a magnificent job in very demanding circumstances.

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Review from Martin W (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always appreciated the care at Manor House. Staff have always been approachable and sensitive to my mother's needs. During the pandemic, they have been excellent under very difficult conditions.

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Review from J O (Friend of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend enjoys the gardens at the care home and is particularly happy to spend time outside, with or without others. She is well cared for and supported to access medical care as needed. Her likes and dislikes are well catered for and I am kept informed of her progress and any changes in her health.
Her room is lovely, securely opening onto the garden.

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Review from Margaret D (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor House and Lodge carers are always friendly, kind and polite. They are willing to answer questions. The home has a lovely atmosphere. My mother is kept clean and well looked after. Everything she needs or wants is provided.
The building is beautiful and the grounds are attractive. Her room looks
out over the internal garden. I am so glad I chose it for my mother, it couldn't be better.

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Review from Suzanne F (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, suffering from dementia and mobility issues, entered Manor House initially for short term care in December 2020. Fortunately, he is now a permanent resident. Through government restrictions, I have not been able to view the inside of the home for myself but was given a Whatsapp video tour
instead. His room is a reasonable size opening onto a lovely garden and the dining room/sitting rooms are large, light and airy. The food is homemade, with frequent drinks and there are activities on offer. From the outset, the manager and her team put my mind at rest with their approachable and friendly manner. Nothing is too much trouble. Communication is commendable. Responses to questions on loved ones and their care are answered straightforwardly or inquiries made if they are unable to give an immediate answer. Most importantly my father is content and has a clear rapport with the remarkable team who are clearly picked for their compassionate and common-sense qualities. 1st class!

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Review from Juliet L (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at the Manor House and Lodge Care Home at Blofield after she suffered a stroke. Her care was of the highest standard, with nothing too much trouble for the staff who are all really lovely. My mother had a beautiful room with views over the pretty garden, which is available for
residents to use at any time. Facilities are first class with activities available for all abilities to give plenty of mental stimulation. Food and drink is of a high standard, and the whole home is warm and comfortable. I would highly recommend this care home, it's the best I have ever seen with top class staff and management.

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Review from Sandra J (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was lucky enough to be a resident at Manor House in Blofield for some years.
During that time, we always knew that his needs were being met with quality care and a cheery smile by all the staff. Regular telephone updates have been critical during this last year and I will be forever grateful
to them for that. Manor House has a very happy and relaxed atmosphere - and everybody is warmly greeted at any time.
I would thoroughly recommend Manor House care home and its team here.
Thank you.

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Review from Lizbeth (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Manor House since coming out of hospital in May after a bout of pneumonia, mum is enjoying all aspects of the home ( the staff, hairdresser, manicure, food, room, activities and most of all the way she has been made to feel very special right from the very moment she went in there
). The care and dedication from the staff are absolutely amazing, nothing is too much for them during these extremely challenging times and this is reflected in the way my mum has become a much happier and well person. The fact I can only manage to chat via Wattsapp or looking through the lounge room window and knowing this is keeping my mum and the staff COVID safe and well is very reassuring, the time will come when I can give her a cuddle up until then I’m happy that she’s being cared for in such a brilliant place and I can wait.
Thank you for making my mums life great again stay safe

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Review from Grahame R (Son of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is a resident in Manor Lodge which is part of Manor House.
Manor Lodge has made our mum very happy indeed. The facilities, cleanliness and hospitality for relatives and visitors is great. The real difference for the residents is the genuine quality of the caring by the staff. The residents
are not numbers, they are people with needs and nothing seems to be too much trouble. The staff at Manor Lodge are exceptional, they always go the extra mile and consistently do their best to make residents feel happy, safe and cared for. They manage to create a warm, friendly and welcoming atmosphere. I have never scored any service solid 10's for us so far but Manor House has achieved a platinum standard, well done, please maintain this standard.

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Review from Susan (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always found to be clean and tidy. Staff helpful.

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Review from R H (Son of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Manor House care home for five years and received excellent care and support over that time, being treated with dignity and respect. The staff at the care home showed great patience and thoughtfulness towards my mother as dementia set in and she needed so much more attention.
As my mother's closest relative I was always kept informed by the care home staff of any issues concerning my mother's health.

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Review from Carol P (Daughter of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law spent ten very happy months here before her recent death. Her health improved with regular, intensive care, she made new friends and she enjoyed the many social activities as far as possible given her limited hearing. The care given to her during her final days from everyone on the
team was second to none.

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Review from Julie T (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my father's care. Always friendly, caring staff. Excellent meals and always spotlessly clean. My father's carer does a wonderful job.

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Review from J D (Son of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cheerful and friendly staff.
Activities no longer seem to include 1-1 pampering. It has been good Mum has been persuaded to have her meals with another lady but only seems to be one carer. The maintance of house and garden is fine - would welcome repainting of Mum's room.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Manor House is calculated as follows: ( (270 Excellents x 5) + (29 Goods x 4) ) ÷ 299 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 21 Mar 2025

Two rooms available on the first floor with en-suite facilities. For elderly people with dementia.


Awards / Recognitions (0)

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Meet the Team (1)

Iuliana

Iuliana Bida

Job Title: Manager

Joined: 2018

Meet our Manager - Iuliana Bida
Iuliana began her career at Manor House in 2018, as a
carer, proving to be adedicated member of the
team with her real passion for the care of our residents.
Progression soon followed to a more senior role whilst also gaining an NVQ in Social Care, Level 3. This was
followed up with a Level 5 in Leadership and
Management, giving her a deeper understanding of
the skills and knowledge required for managing
residents and staff within her care, and focussing on
the creation of a happy and positive environment in
which to live.


Iuliana is supported by a loyal team who will welcome you to Manor House & Lodge.