The Manor House Care Home

North Walsham Wood, Skeyton Road, North Walsham NR28 0LU
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9.7 67 Reviews
  • The Manor House Care Home, North Walsham
The Manor House is located in North Walsham Wood, just 2 miles from North Walsham. The home is convenient for visits to the Norfolk Broads and coastline, both of which are within easy reach, and Norwich which is a comfortable distance for trips to the theatre, shopping and concerts using the Home’s mini-bus. There are many places for quiet enjoyment or strolls through woodlands in the home's extensive grounds.

Residents are welcome to bring their own pets to The Manor House which has twice been recognised with an award from The Cinnamon Trust for the most pet friendly home in the UK.

This elegant residential home enjoys 18 acres of well maintained gardens and woodland. The Manor House offers spacious accommodation and this includes a splendid conservatory, two dining rooms and a library, decorated in an elegant period style in keeping with the property. All bedrooms are luxurious and have en-suite facilities. Bedrooms also have garden views with French doors leading to a patio area, and are equipped with television and telephone points. All rooms are fully furnished but residents are welcome to bring as little or as much of their own furniture as they wish.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure that their needs are fully met. Appointments can be made with a visiting optician dentist, clergy, hairdresser, chiropodist and aromatherapist. Catering staff provides delicious meals and snacks throughout the day, special diets can of course be catered for.

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Care Provided by The Manor House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Pawsey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for The Manor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,250
  • (these prices are only a guideline, please contact The Manor House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Manor House Care Home Reviews (67)

Total of 67, showing 1-20
9.7

The Manor House Care Home has a Review Score of 9.7 (9.670) out of 10, based on 19 reviews in the last 2 years. Over all time The Manor House Care Home has 67 reviews.

Overall Experience

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Date Published

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Review from Margaret W (Wife of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident for the last 16 months of his life. The management, seniors, carers, activities, kitchen and laundry staff were friendly and caring. As his needs became more complex at times (not often) there appeared to be insufficient staff between 12 midday and 2 pm to cover meals, feeding,
response to bells and toiletry. Lovely garden.
His end-of-life care was gentle, skilful and loving and we are very grateful for his very peaceful passing.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We certainly miss your dear Husband and also seeing you regularly.


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Review from J B (Niece of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and management were very efficient, approachable and friendly both to my relative and our family.
Their caring approach enabled him to settle and relax during his last few months. He certainly enjoyed being able to sit outside in the sunshine and look at the wildlife and woodland. Thank you
to you all.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind reply, I will always remember your relative sitting outside my office window, enjoying the garden and the wildlife.


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Review from L W (Niece of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff at The Manor House for their sensitive approach, allowing our relative to settle in so well. The lovely gardens are wonderful for residents to walk or sit and enjoy with family.
The care, support and companionship offered made his last months so comfortable. Would recommend
to others!

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your lovely review and kind comments.


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Review from K S (Niece of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When our Uncle admitted he could no longer live at home (a hoarder). We visited all North Walsham care homes to move my Uncle from Newmarket to be near all his nieces, nephews, and families. From our first visit, it felt like a home that worked for him. I remember a staff member saying 'We work in their
home', perfect. The kindness and compassion shown to us as a family and my uncle's home situation have been amazing. Staff soon make a quick bond with him as one of their more able residents. They soon understood his humour and needs, keeping us informed unfortunately his time too at The Manor was cut short as he passed away last week. Again on the day of his stroke, the staff showed both empathy and compassion for my Uncle and us as his family.
I would highly recommend The Manor House and the staff from cleaners to carers to management. Thank you so much.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review. We miss your uncle so much, he was certainly Lord of the Manor.


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Review from Bridget B (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring, at the end their care was amazing, dedicated and loving towards my mum. They not only cared for my mum in the last 2 weeks when I was with her, they had so much love to give me. I couldn't have wished her long life to have been any better than being surrounded by the staff
at The Manor House. Thank you never seems enough.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

It was a pleasure to care for a local Swanton Lady, respected and missed by all.


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Review from Tom L (Son of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally an excellent care home with very caring staff who are keen to put residents at ease, allowing them to feel at home. Good range of activities and some excellent visits out. Management fosters good relationships with relatives. The home is in good repair and decorative order, having recently
been re-decorated. The catering is very good and subject to residents needs.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review. I appreciate your kind words and will certainly pass on your comments to the whole team. It is a pleasure to have Mum at the home.


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Review from T L (Nephew of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt stayed at The Manor House for nearly a year. During this time I consider that she was well cared for by professional and caring staff who went above and beyond to ensure her comfort, safety and wellbeing. I would not hesitate to recommend this care home to anyone.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We all miss your Aunt very much.


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Review from J C (Respite Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like many elderly people, I dreaded the thought of 'going into a home' so I was encouraged at how quickly and happily I settled in at The Manor House. If it is no longer possible to remain at home this is a lovely place in which to spend one's last years.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

What a beautiful review and such lovely words. I am so pleased you are happy here and it's a joy to have you part of the Manor House family.


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Review from B P (Resident) assisted by family/friend published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found that the isolation of the Manor House off the beaten track has meant that I have felt lonely.
It is a wonderful building with a lovely garden and surroundings with deer, birds, and squirrels to watch.
The food has varied in quality.
I have had a problem with the heating in my room and
I don't like using the commode downstairs.
The staff have been very good to me.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. I am sorry to read you felt lonely in these beautiful surroundings, it is something that most residents and visitors enjoy. Your heating issue was resolved with a 2nd heater being put in your room. I'm pleased you felt the staff were very good to you.


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Review from Jenny H (Wife of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House Care Home is a lovely and caring place to end your days. It is set in beautiful surroundings, peaceful and inviting. The staff are very kind and caring, the food is lovely, everybody seems happy to work there and it shows in how they go about their caring roles. I am very happy to have
had the experience first-hand of the lovely way they have looked after my husband. Thank you so much.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your very kind review. It was a privilege to have your husband with us, we miss the music coming from his room.


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Review from S H (Friend of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my friend recently passed after almost 6 years at The Manor House. Her last days were dealt with care and dignity. She was kept comfortable and monitored with great respect. I was updated at regular intervals. Knowing my friend was cared for so compassionately gave me great comfort. I can't thank
them enough.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your very kind review. It was a privilege to look after your friend and she is sadly missed.


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Review from L B (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over a period of time, our mum had 3 separate stays at The Manor House. She was always pleased and grateful for the care and attention afforded to her on every occasion. It was at her request that we booked her into The Manor House in 2023. During her short stay there she was treated with the utmost
respect and dignity by all members of staff, irrespective of their role. Similarly, our family were always greeted warmly whenever we visited and made to 'feel at home'. During her final days, the staff did everything possible to ensure that she was as comfortable as possible and all that could be done was done.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. It was always a pleasure and privilege to have your Mum stay with us.


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Review from Dominic W (Son of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very friendly and approachable on day one, and continued to be equally kind and responsive throughout his stay.
As his condition deteriorated and care needs increased, the skill and expertise of the staff came to the fore; he was cared for skillfully and compassionately throughout.
In
summary, my dad was surrounded by kindness at The Manor House.
He died peacefully with staff at his side, and we are so grateful.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your review. As a member of staff said to me recently, your father was a true gentleman and a pleasure to care for.


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Review from S B (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for over 5 years and I was always impressed with the quality and dedication of the care staff, especially as her health deteriorated in the later years. It was reassuring to see the same members of staff all the time, rather than a succession of different people. They also coped
with Covid, and the regulations imposed, in a professional yet sympathetic manner. The property has a lot of character and is set in woodland, which helps create a peaceful atmosphere, and the gardens are pleasant to sit and walk in.


Overall management is excellent however the administration is not at that standard at present.


I would have no hesitation in recommending the Manor House.


Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. It was a pleasure to have your mother with us and she will be missed by all.


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Review from Elizabeth H (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent just over 2 years at the home, but we sadly lost her recently. All of the staff have been very kind, helpful and caring. Mum was very happy and comfortable, we always clean, tidy and well cared for. Whenever Mum became unwell or her needs changed the staff could not do enough for her and was
always provided the care she needed. The home is welcoming, comfortable and the staff are happy and helpful. Thank you.

Reply from Paula Pawsey, Home manager at The Manor House Care Home

Thank you for your very kind review. We are grateful for your lovely feedback.


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Review from Lynda H (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from the blip which was corrected, the home has always done its best for my mum. In the last days, they were amazing. I know the difficult work the girls have to deal with and I take my hat off to them and their manager.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review. We miss your mum and also receiving the daily call from you.


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Review from Keith C (Son of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't fault the staff or management. Well done to everyone in the home and for the care Mum received. We felt that the rooms needed updating and the windows required attention, especially on the outside. However, the home is in a beautiful location, one of the best. Thank you.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review. Your mum soon settled into the home and was a joy to have here.


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Review from Janet A (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent four years at The Manor House Care Home. She was always well cared for by cheerful and supportive staff. The Covid pandemic was well managed.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind review, your mother is very much missed by all.


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Review from D A (Son of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at The Manor House Care Home for over four years and could not have had better care across this time. The setting of The Manor House Care Home is very tranquil and this is reflected in the calm atmosphere of the home. As regular visitors, we got to know many of the people there extremely
well and greatly appreciated what they did in caring for our mother. None more so at the end of our mother's life when their professionalism and humanity made my mother's passing as dignified and bearable as possible.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. It was a pleasure to care for your mother. She is sadly missed by all.


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Review from A B (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother never wanted to go into a home having been independent for 93 years but mobility issues made us all realise that this was the best option for her. After some local research, we realised that The Manor House was the best place for her. It is set in a peaceful location and looks out on a lovely
garden.
The management and staff are very caring and professional with nothing too much trouble to make her time there pleasant and comfortable. As a family, we know that after visiting her that she is in a safe, warm and happy place nd somewhere she now calls her home.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. Your Mum is such a pleasure to have at the home.


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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for The Manor House Care Home is calculated as follows: ( (159 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (10)

Paula

Paula Pawsey

Job Title: Home Manager

Joined: 2017

“The overall environment in the home is marvellous – it’s perfect for people who have lived in North Norfolk their whole lives offering a rural setting. There is a real sense of happiness at the home and great team spirit!”


Sonya

Sonya Bunn

Job Title: Deputy Manager

Joined: 1999

I have worked at The Manor House for more than 25 years and there is a family feel here which extends to the residents and staff. We fully support the team and work closely together to help each other. It's a nice place to work with lovely surroundings. Paula, the manager, always makes a point of thanking the staff every day so they do feel appreciated.


Kelly

Kelly Hansford

Job Title: Administrator

Joined: 2022

I have been with the home for nearly a year now. As an administrator, I find that it works well for my home and work balance as I live locally with young children. Having previously worked as a carer, I have an appreciation for what the team here does and can support the residents too.


I have a close working relationship with both the Home Manager and Deputy Manager.


Sara

Sara Moakes

Job Title: Head Chef

“My favourite part of my day is talking to the residents and making sure they are happy with the menu and offering them lots of choices. I love getting positive feedback from the residents and staff. My recent promotion to head chef took me out of my comfort zone but I have supportive colleagues who I can get advice, support and help from.”


John

John Ball

Job Title: Maintenance

Joined: 2018

John plays a vital role at the home making sure everyone is safe. A number audits, inspections and reports need to be completed daily, weekly, monthly. John is a well respected member of the team.


Jayne

Jayne Beales

Job Title: Senior

Jayne has worked at the home for a number of years as Senior.


Sue

Sue Myers

Job Title: Activities Coordinator

I love everything about the home, the staff, and the residents. I'm always cheerful, chatty, and supportive, treating each resident as an individual and trying to make a difference.


Tanya

Tanya Locke

Job Title: Senior

Been at The Manor House for many years.


Suzanne

Suzanne Crabe

Job Title: Senior Carer

With over 35 years of experience, I hold NVQ Health and Social Care levels 2 and 3, plus Safe Handling of Medication level 2. I feel privileged to look after our residents, making them laugh and feel well cared for. We strive to make them feel at home.


Jackie

Jackie Gardner

Job Title: Night Senior Carer

I am responsible for the night care of our residents. I lead a small, loyal night team and supervise their work. I am responsible for writing all the nighttime care plans and monitoring the records in terms of daily fluid intake.


Frequently Asked Questions about The Manor House Care Home

What types of Care is The Manor House Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Manor House Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Manor House Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at The Manor House Care Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Manor House Care Home to the centre of North Walsham?

2.2 mile(s) as the crow flies, distance by road may be significantly further.