The Manor House Care Home

North Walsham Wood, Skeyton Road, North Walsham NR28 0LU
Submit a Review
9.7 67 Reviews
  • The Manor House Care Home, North Walsham
The Manor House is located in North Walsham Wood, just 2 miles from North Walsham. The home is convenient for visits to the Norfolk Broads and coastline, both of which are within easy reach, and Norwich which is a comfortable distance for trips to the theatre, shopping and concerts using the Home’s mini-bus. There are many places for quiet enjoyment or strolls through woodlands in the home's extensive grounds.

Residents are welcome to bring their own pets to The Manor House which has twice been recognised with an award from The Cinnamon Trust for the most pet friendly home in the UK.

This elegant residential home enjoys 18 acres of well maintained gardens and woodland. The Manor House offers spacious accommodation and this includes a splendid conservatory, two dining rooms and a library, decorated in an elegant period style in keeping with the property. All bedrooms are luxurious and have en-suite facilities. Bedrooms also have garden views with French doors leading to a patio area, and are equipped with television and telephone points. All rooms are fully furnished but residents are welcome to bring as little or as much of their own furniture as they wish.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure that their needs are fully met. Appointments can be made with a visiting optician dentist, clergy, hairdresser, chiropodist and aromatherapist. Catering staff provides delicious meals and snacks throughout the day, special diets can of course be catered for.

Show The Manor House Care Home on the Map

Care Provided by The Manor House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Pawsey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for The Manor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,250
  • (these prices are only a guideline, please contact The Manor House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Manor House Care Home Reviews (67)

Total of 67, showing 21-40
9.7

The Manor House Care Home has a Review Score of 9.7 (9.670) out of 10, based on 19 reviews in the last 2 years. Over all time The Manor House Care Home has 67 reviews.

Overall Experience

  • 51
  • 13
  • 3
  • 0
  • 0

Date Published

67
5
10
19
48

Review from Kathryn B (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before she passed away, my mother had been in The Manor for about four months. She was cared for extremely well in a comfortable, cosy room. She looked forward to her food, which was of high quality. Everyone I met in the home was friendly and approachable and put you at ease. I felt Mum was treated
with great care and dignity. I wouldn't hesitate to recommend this home to others.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind words and review. It was a pleasure to care for your mother; she is missed by all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Wife of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in The Manor House Care Home since May 2022. His health has deteriorated recently having Covid, then being admitted to hospital with pneumonia. Now back at The Manor in a frailer state. He has been looked after with excellent care.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We are so pleased to have your husband back with us and for us to see you as well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie K (Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, happy home and the staff are all very helpful and very clean.
Keep the home very clean.
All in all, a very lovely place to end my days.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your lovely review - you are a complete joy to have in the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara H (Wife of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, hard-working and very kind. My husband's room is always clean and tidy and I feel I can always rely on them to look after him well and be really kind to him. Thanks to everyone.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review, it's a pleasure to care for your husband.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff seem to have a good rapport with our Mum and keep her legs moisturised beautifully (this is to prevent infection). She is encouraged to join in activities but is not forced to if she resists. We attended the afternoon garden party, organised by the staff and were very impressed.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for coming to our afternoon tea party, I am glad you enjoyed the event.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Miriam B (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad entered Manor House at the beginning of Covid. High Tea at The Manor was the first family event that he has attended and he thoroughly enjoyed it and so did we. An accomplished singer sang lots of songs appropriate to residents and family. All residents were well looked after, especially those
who did not have family there. The food was excellent and the atmosphere was great. Thanks to everyone for their hard work, especially the organiser.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your comments. We all had a fabulous afternoon and it was amazing to see everyone enjoying themselves. Great team effort.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maryjane W (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in The Manor House for over two years. She was treated with kindness and respect at all times. She loved Tuesdays when she would be given a bath full to the top with bubbles and in the afternoon, she would have her hair done by the hairdresser. The grounds at The Manor House are
amazing. Sometimes she would be taken around them in her chair for a stroll. The staff are friendly and would always be popping into her room for a chat and make sure she was alright. Sadly, my mum passed away in August this year, at the home, aged 99. The staff could not have done more for her or treated her any kinder. I have nothing but praise for the wonderful staff that work there.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for your lovely review. We all miss your mum and seeing all her family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding and excellent are the first words that come to mind when talking of the Manor, not only the home itself but more importantly the staff, they are friendly, caring, supportive and their care is dignified and respectful. Mum thought so much of the staff that looked after her on a daily basis
and when we visited, they always had time for us and were always friendly and cheerful even though, I am sure they were under pressure, at times. Mum passed away having been at the Manor for just over two years. None of us like to think of our loved ones going into care but when their needs become more than we can give, we have to do what is best for them. I am sure Mum had that extra time through all the care given by the staff at the Manor. Thank you all.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your very kind review. We miss you all. Please visit when the rules allow, I know other residents would love to see you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Son of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House gave Mum all the care she needed with caring staff in all departments. Thank you all.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We miss your dear Mum terribly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Daughter-in-law of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law was transferred from the hospital to the Manor House Care Home to be assessed. It was uncertain if she would return home, but the wonderful care she got in the care home was outstanding and she put on weight. The swelling in her legs went down. We, unfortunately, couldn't visit due to
COVID but spoke regularly. She seemed very happy although wanted to return to her home. She missed family. The staff we did see were lovely. It's a lovely care home. As unable to go to the care home had to provide an informal opinion.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We all miss Mum but pleased she is back home where she wanted to be.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean B (Resident) assisted by family/friend published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are very caring and supportive, and this enabled me to regain my confidence to return to independent living. Thank you to everyone for looking after me so well.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We all hope you are getting on well at home. Take care of yourself.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had heard of this home and had visited once briefly and have not been disappointed in my experience when I needed to move into care.
I have had 30 years experience of working in the NHS nursing side and can appreciate the difficulties in this work.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

It's a joy to have you at our home, thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the care home is better now than it was when my dad first came in. There are more things going on and we are told more about the relatives wellbeing. They were very good to my dad and us in the last few days of his life.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We do try our very hardest as a team to provide the very best of care to our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W M (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our mother received was excellent! Friendly, caring and dignified. Can't fault the home it is homely and the setting is lovely. The food is good. Mum had Alzheimer's but she loved sitting looking at the trees and would say how 'lovely it is here'.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you very much for your review. I will pass your lovely comments onto the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House was amazing with my mum from day one. They made her feel part of their family and I also felt included! Mum's dementia became better as she was occupied with daily activities and outings. The food was home-cooked and plentiful. The staff were kind and attentive. They looked after mum
during her final days showing respect and care, I will always be grateful to all the staff. I cannot recommend The Manor House highly enough. Thank you.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you so much for this review. We continue to miss Mum and your visits. Do pop in and see us when we are back to some form of normality, I know Mum's friends would love to see you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan B (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dear father has only been a resident in The Manor House since May 11th.
During this difficult time, with the home unable to accept visitors, and Dad having two weeks room confinement, it has been a little tricky.
However Dad has been treated with great respect and understanding, he has various
health issues, which all care staff have dealt with efficiently.
Any queries we have had are answered quickly and if action needs taking, it is done.
Dad has thoroughly enjoyed his food at The Manor House, home-cooked and he says he is being spoilt - so compliments to the chef. He did comment his waistline would be getting bigger (we wish).
We look forward to the time that once the home is able to get back to normal we will be able to walk him around the grounds and enjoy the spectacular scenery, and more importantly, spend precious time with our dear dad.
So early days yet but things looking good at this extremely difficult time for everyone.
Well done and stay safe.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your review. We fully appreciate how difficult it is for new residents and their loved ones. I can see your Dad now, from my window, sitting in the garden enjoying the company of others. It won't be long before you are also enjoying the garden with him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Manor House since September 2019 and has settled well. All the staff are very professional and very caring. The home is very clean and the food very good. The home is a credit to the manager, deputy manager and all their staff. I would definately recommend this home.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

What lovely words, thank you. We love having your Mum here with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry V (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, this care home is exceptional!

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your wonderful review. It is a pleasure to have your lovely mum as part of our Manor House family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G G (Husband of Resident) assisted by family/friend published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in The Manor House for 12 months. I visit each day and like my wife I am greeted with a smile and chat each visit. We cannot fault the management or staff, even at times when they are below staffing levels. The home and grounds match the staff, open, bright and relaxing. Full marks
what more can I say.

Reply from Paula Pawsey, Manager at The Manor House Care Home

Thank you for your review. It's a pleasure to have your wife with us and also to see you on a daily basis. I'm very pleased you are happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived contentedly at The Manor House for five years up to her death in January 2020. She had increasingly advanced dementia but has always been happy and very well cared for by the lovely staff. The family could not have asked for better care for our Mum.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your lovely review. Your Mum is very much missed by all the team here at The Manor House. Her smile will be remembered forever.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for The Manor House Care Home is calculated as follows: ( (159 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (10)

Paula

Paula Pawsey

Job Title: Home Manager

Joined: 2017

“The overall environment in the home is marvellous – it’s perfect for people who have lived in North Norfolk their whole lives offering a rural setting. There is a real sense of happiness at the home and great team spirit!”


Sonya

Sonya Bunn

Job Title: Deputy Manager

Joined: 1999

I have worked at The Manor House for more than 25 years and there is a family feel here which extends to the residents and staff. We fully support the team and work closely together to help each other. It's a nice place to work with lovely surroundings. Paula, the manager, always makes a point of thanking the staff every day so they do feel appreciated.


Kelly

Kelly Hansford

Job Title: Administrator

Joined: 2022

I have been with the home for nearly a year now. As an administrator, I find that it works well for my home and work balance as I live locally with young children. Having previously worked as a carer, I have an appreciation for what the team here does and can support the residents too.


I have a close working relationship with both the Home Manager and Deputy Manager.


Sara

Sara Moakes

Job Title: Head Chef

“My favourite part of my day is talking to the residents and making sure they are happy with the menu and offering them lots of choices. I love getting positive feedback from the residents and staff. My recent promotion to head chef took me out of my comfort zone but I have supportive colleagues who I can get advice, support and help from.”


John

John Ball

Job Title: Maintenance

Joined: 2018

John plays a vital role at the home making sure everyone is safe. A number audits, inspections and reports need to be completed daily, weekly, monthly. John is a well respected member of the team.


Jayne

Jayne Beales

Job Title: Senior

Jayne has worked at the home for a number of years as Senior.


Sue

Sue Myers

Job Title: Activities Coordinator

I love everything about the home, the staff, and the residents. I'm always cheerful, chatty, and supportive, treating each resident as an individual and trying to make a difference.


Tanya

Tanya Locke

Job Title: Senior

Been at The Manor House for many years.


Suzanne

Suzanne Crabe

Job Title: Senior Carer

With over 35 years of experience, I hold NVQ Health and Social Care levels 2 and 3, plus Safe Handling of Medication level 2. I feel privileged to look after our residents, making them laugh and feel well cared for. We strive to make them feel at home.


Jackie

Jackie Gardner

Job Title: Night Senior Carer

I am responsible for the night care of our residents. I lead a small, loyal night team and supervise their work. I am responsible for writing all the nighttime care plans and monitoring the records in terms of daily fluid intake.