The Manor House Care Home

North Walsham Wood, Skeyton Road, North Walsham NR28 0LU
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9.7 67 Reviews
  • The Manor House Care Home, North Walsham
The Manor House is located in North Walsham Wood, just 2 miles from North Walsham. The home is convenient for visits to the Norfolk Broads and coastline, both of which are within easy reach, and Norwich which is a comfortable distance for trips to the theatre, shopping and concerts using the Home’s mini-bus. There are many places for quiet enjoyment or strolls through woodlands in the home's extensive grounds.

Residents are welcome to bring their own pets to The Manor House which has twice been recognised with an award from The Cinnamon Trust for the most pet friendly home in the UK.

This elegant residential home enjoys 18 acres of well maintained gardens and woodland. The Manor House offers spacious accommodation and this includes a splendid conservatory, two dining rooms and a library, decorated in an elegant period style in keeping with the property. All bedrooms are luxurious and have en-suite facilities. Bedrooms also have garden views with French doors leading to a patio area, and are equipped with television and telephone points. All rooms are fully furnished but residents are welcome to bring as little or as much of their own furniture as they wish.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure that their needs are fully met. Appointments can be made with a visiting optician dentist, clergy, hairdresser, chiropodist and aromatherapist. Catering staff provides delicious meals and snacks throughout the day, special diets can of course be catered for.

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Care Provided by The Manor House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Pawsey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for The Manor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,250
  • (these prices are only a guideline, please contact The Manor House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Manor House Care Home Reviews (67)

Total of 67, showing 41-60
9.7

The Manor House Care Home has a Review Score of 9.7 (9.670) out of 10, based on 19 reviews in the last 2 years. Over all time The Manor House Care Home has 67 reviews.

Overall Experience

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Date Published

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Review from C G (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's the staff who make this care home what it is, a cheerful, caring and comfortable place to be. They work seamlessly as a team, often going the extra mile to ensure the needs and wishes of individual residents are met. My mother particularly enjoyed the home-cooked food, and there's a good range
of activities, well thought out. I cannot praise this home highly enough. The care is outstanding!

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for your kind words. The team here are a credit to the industry.


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Review from Joanne W (Daughter of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My recently deceased Mother spent the last 11 months or so of her life at The Manor House. Although she went in for respite care, which they were kind enough to offer, she decided to stay there. It was clear that she really enjoyed the three meals a day and she repeatedly told me the staff were lovely.
From my point of view, I knew that for the first time in ages, she was clean, well-fed, well cared for and that I had no worries about her falling at night or needing help when I went away. It changed both our lives for the better and I would recommend it as a course to anyone and would recommend this home in particular. I consider we were very fortunate to have found it.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Thank you for such a lovely review. Your Mum was such a pleasure to have at our home and she is very much missed. All the staff enjoyed looking after her and I know the kitchen staff miss her a great deal as she really loved seeing them and enjoying the food.


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Review from S M (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for one and a half years now and is quite happy and content. She is looked after extremely well and gets on with the carers very well. Her room is pleasant and she loves to sit out in the lovely gardens. She also enjoys the daily entertainment and the company. It's lovely to
know she is so well looked after and is happy.

Reply from Paula Pawsey, Manager at The Manor House Care Home

Thank you for this lovely review. I am very happy your Mum has settled with us and is contented.


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Review from Bamba D (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at The Manor House for the last 4 months of her life but the staff did everything they could do make those 4 months as pleasurable and as safe as possible. The home itself and the grounds are immaculate. There is a good staff to resident ratio which is a very important factor in guaranteeing
a good level of care. All the staff try to engage with the residents on a personal level and respond to their requests. I have no hesitation in recommending this care home.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

It was a pleasure to have Mum here. Thank you so much for your kind words, I will pass your review onto the whole team.


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Review from C W (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum struggled with the idea of going into a care home but the staff were wonderful in their efforts to win her over. Their persistence and encouragement were second to none. Knowing that mum has the best possible quality of life in her autumn years was priceless to her family. She was encouraged to
take part in all activities, she enjoyed the fantastic food and her dignity and privacy was respected. Cannot recommend the home and staff highly enough.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

Your Mother is missed by us all. She was a pleasure to have at our home.
Thank you for your kind words.


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Review from Lesley S (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother only experienced a short stay from September 2018. She passed away peacefully on 29th December 2018. She experienced wonderful care throughout her stay and I can honestly say all the staff are outstanding.
I and my family and mothers close friend were always made to feel very
welcome.
The Manor House and it's staff are indeed a credit to the industry.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

The whole team at The Manor House all feel the same, that it was a joy and a pleasure to have Mum with us.
We will miss seeing her friends and family and also helping her to have her little trips ‘outside’.
Thank you for saying such lovely words about the team - I will certainly pass this on to everyone.


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Review from Ann G (Friend of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional care and great kindness of all the staff are outstanding. I have always been made most welcome and my friend found a real 'home' at The Manor House until her recent death.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

It was a complete joy and privilege to look after your dear friend. She is missed by all. Thank you for your kind words.


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Review from Elaine H (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum resided here for over 2 1/2 years. During that time she experienced wonderful care. The staff always treated her with respect, dignity and love and kindness. She looked upon the home as her home and staff were more like family. She was very happy there and passed away peacefully on 2nd August
2018. This home and the staff are a credit to the industry.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

The upstairs team miss your Mum very much, was a pleasure to care for her. Thank you for your kind words.


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Review from D W (Respite Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have just returned home from my fifth two-week stay at The Manor House and once again have been treated with friendship and as one of the family. On each occasion, the rooms have been clean and comfortable and suited to a wheelchair user. The food on each occasion could not be faulted. Hope I shall
be going there again.

Reply from Paula Pawsey, Home Manager at The Manor House Care Home

It is always a pleasure to have you stay with us. Hope to see you again soon.


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Review from Norah A (Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of Manor House care home for thirteen months and am so thankful that I find it exactly what I need. I feel so lucky to be in such a place and in such beautiful surroundings for the rest of my life.
The care from staff and particularly from the management who always make me feel
welcome, which always is for me, who is without any family, particularly comforting.

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Review from J B (Daughter of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received during her stay at the Manor House has been far beyond what any of us had ever expected.
The staff are a lovely bunch and they always go the extra mile to ensure she is happy and comfortable. The grounds of the home are stunning and during the summer, there is no better
place to be than outside in the beautifully kept gardens.
I would, without a doubt, 100% recommend the Manor House to anyone who is looking for residential care facilities in the North Walsham area.

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Review from Mark F (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To be honest I would recommend Manor House to anyone. All the staff I come across are excellent and friendly and caring. Always have time to chat with mum and me if any problems.

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Review from D R (Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since moving in during June 2017, I have found the level of care provided to be very satisfactory and all staff are friendly and helpful.


My only slight reservation is that the standard of food provided, however, this is no reflection on the staff.


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Review from T L (Daughter-in-law of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident for a year now and she is so happy. Every time we visit she praises up the staff, the food, everything. When we first visited I was impressed by how clean everywhere was, if I could have booked a room there and then I would have done, for myself.

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Review from D M (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been here for just over 2 years. I am fairly satisfied with my care home. I am well cared for, comfortable and safe. I have a good rapport with the staff. We have a good laugh together.

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Review from G M (Resident) assisted by family/friend published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here just over a year. I am very well looked after and have made many friends. The staff are brilliant and have such a laugh with the residents. The home is always very clean and there is always a very friendly atmosphere here.

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Review from Peter T (Son of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Airy, bright room. Warm, friendly atmosphere and staff. Good food and plenty of organised activities if required. All in all a beautiful setting.

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Review from K G (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant, well-run home in beautiful surroundings.
The staff are great; cheerful and genuinely very caring. They treat residents with respect and are amazingly patient, catering for people's individual needs and preferences with personal attention.
Activities and entertainment are reasonably frequent
and varied.
Food is homemade and good, always with some choice.
By and large, my mother is quite happy at The Manor House and I feel content that she's being very well cared for.

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Review from June F (Partner of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has just suddenly passed away. He had been at The Manor for nearly a year and a half. During that time we have found so much kindness from the staff, nothing was too much trouble. The food was lovely. I cannot fault anything. Sometimes my husband was depressed at being wheelchair bound
after spending his working life outside with his animals, but there was always a carer to talk to if I was not there.


God bless each and every one of the staff.


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Review from Lesley C (Relative of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle has resided at The Manor House, the care and quality have been more than he or I could have wished for. Every carer, workers and manager have been so very kind and helpful especially at a very difficult transition period. I would highly recommend The Manor House to anybody. It's so clean,
the food is excellent and plentiful. Everybody is so friendly and can't do enough. Five stars. Everybody you ALL need to be very proud. Set in beautiful woods and the well-kept garden is a credit to the gardener as well.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for The Manor House Care Home is calculated as follows: ( (159 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (10)

Paula

Paula Pawsey

Job Title: Home Manager

Joined: 2017

“The overall environment in the home is marvellous – it’s perfect for people who have lived in North Norfolk their whole lives offering a rural setting. There is a real sense of happiness at the home and great team spirit!”


Sonya

Sonya Bunn

Job Title: Deputy Manager

Joined: 1999

I have worked at The Manor House for more than 25 years and there is a family feel here which extends to the residents and staff. We fully support the team and work closely together to help each other. It's a nice place to work with lovely surroundings. Paula, the manager, always makes a point of thanking the staff every day so they do feel appreciated.


Kelly

Kelly Hansford

Job Title: Administrator

Joined: 2022

I have been with the home for nearly a year now. As an administrator, I find that it works well for my home and work balance as I live locally with young children. Having previously worked as a carer, I have an appreciation for what the team here does and can support the residents too.


I have a close working relationship with both the Home Manager and Deputy Manager.


Sara

Sara Moakes

Job Title: Head Chef

“My favourite part of my day is talking to the residents and making sure they are happy with the menu and offering them lots of choices. I love getting positive feedback from the residents and staff. My recent promotion to head chef took me out of my comfort zone but I have supportive colleagues who I can get advice, support and help from.”


John

John Ball

Job Title: Maintenance

Joined: 2018

John plays a vital role at the home making sure everyone is safe. A number audits, inspections and reports need to be completed daily, weekly, monthly. John is a well respected member of the team.


Jayne

Jayne Beales

Job Title: Senior

Jayne has worked at the home for a number of years as Senior.


Sue

Sue Myers

Job Title: Activities Coordinator

I love everything about the home, the staff, and the residents. I'm always cheerful, chatty, and supportive, treating each resident as an individual and trying to make a difference.


Tanya

Tanya Locke

Job Title: Senior

Been at The Manor House for many years.


Suzanne

Suzanne Crabe

Job Title: Senior Carer

With over 35 years of experience, I hold NVQ Health and Social Care levels 2 and 3, plus Safe Handling of Medication level 2. I feel privileged to look after our residents, making them laugh and feel well cared for. We strive to make them feel at home.


Jackie

Jackie Gardner

Job Title: Night Senior Carer

I am responsible for the night care of our residents. I lead a small, loyal night team and supervise their work. I am responsible for writing all the nighttime care plans and monitoring the records in terms of daily fluid intake.