The Manor House Care Home

North Walsham Wood, Skeyton Road, North Walsham NR28 0LU
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9.7 67 Reviews
  • The Manor House Care Home, North Walsham
The Manor House is located in North Walsham Wood, just 2 miles from North Walsham. The home is convenient for visits to the Norfolk Broads and coastline, both of which are within easy reach, and Norwich which is a comfortable distance for trips to the theatre, shopping and concerts using the Home’s mini-bus. There are many places for quiet enjoyment or strolls through woodlands in the home's extensive grounds.

Residents are welcome to bring their own pets to The Manor House which has twice been recognised with an award from The Cinnamon Trust for the most pet friendly home in the UK.

This elegant residential home enjoys 18 acres of well maintained gardens and woodland. The Manor House offers spacious accommodation and this includes a splendid conservatory, two dining rooms and a library, decorated in an elegant period style in keeping with the property. All bedrooms are luxurious and have en-suite facilities. Bedrooms also have garden views with French doors leading to a patio area, and are equipped with television and telephone points. All rooms are fully furnished but residents are welcome to bring as little or as much of their own furniture as they wish.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are regularly assessed to ensure that their needs are fully met. Appointments can be made with a visiting optician dentist, clergy, hairdresser, chiropodist and aromatherapist. Catering staff provides delicious meals and snacks throughout the day, special diets can of course be catered for.

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Care Provided by The Manor House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Pawsey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for The Manor House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,250
  • (these prices are only a guideline, please contact The Manor House Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Manor House Care Home Reviews (67)

Total of 67, showing 61-67
9.7

The Manor House Care Home has a Review Score of 9.7 (9.670) out of 10, based on 19 reviews in the last 2 years. Over all time The Manor House Care Home has 67 reviews.

Overall Experience

  • 51
  • 13
  • 3
  • 0
  • 0

Date Published

67
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10
19
48

Review from Cath d (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House is a lovely environment with a good atmosphere. The carers are, without exception, wonderful, kind, attentive and nothing is too much trouble. The home is tastefully furnished and the views from the downstairs communal rooms over the gardens are trees are absolutely lovely. The Manor
House is well equipped and well run and its tranquil setting is, I am sure, very appreciated by the residents.

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Review from Anna C (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House has been under the care of a new manager this last year and I have seen a huge improvement in my mother's care. The staff and general well-being of the home.
The new manager listens to our concerns re: our mother and really doesn't so something about it if they can.
All round an excellent
home now which I would not have reviewed 18 months ago.

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Review from Janet N (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean, the decor attractive and the carers always helpful and cheerful. Mum has settled in well and has a lovely room with a nice outlook. There always seems to be things going on in the home eg. entertainment or bingo although mum has only been to one.

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Review from Gordon N (Son-in-law of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely room, clean. The carers very helpful and friendly. Manager always helpful and cheerful. Entertainment good. Music, bingo and many different things during the summer and winter. Gardens looked after well and I am very satisfied with the way things are. Thanks.

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Review from Susan F (Daughter of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first thought was I was going into a lovely hotel. It sparkled! Each time I visited every member of staff I met smiled and said hello. It has such a warm feeling and gives you the impression they are one big happy family. You actually feel that there is constant care for the residents. A big thank
you.

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Review from Maria C (Relative of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider pays attention to the most smallest of details. At meal times the table is laid. They come down to your level when they speak. They do not talk over you. It is always clean and smells fresh. The meals are great and the staff are outstanding. Nothing is ever a problem and they are there
when you need them. Communication is good. Everyone seems to work together, they create a joyful and harmonious place of residency. It's a breath of fresh air to know a place like this. More care providers need to lead by their example, we would not have the problems we have.

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Review from Lesley E (Friend of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Manor House for about 4 years. The place is always clean and beautifully presented. Food is lovely and suitable for age group in quantity and presentation. The staff are lovely, so caring and giving. Aware of individual needs and taking time to learn about each resident. I am always
welcomed and enjoy my visits.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for The Manor House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for The Manor House Care Home is calculated as follows: ( (159 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 227 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Manor House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (10)

Paula

Paula Pawsey

Job Title: Home Manager

Joined: 2017

“The overall environment in the home is marvellous – it’s perfect for people who have lived in North Norfolk their whole lives offering a rural setting. There is a real sense of happiness at the home and great team spirit!”


Sonya

Sonya Bunn

Job Title: Deputy Manager

Joined: 1999

I have worked at The Manor House for more than 25 years and there is a family feel here which extends to the residents and staff. We fully support the team and work closely together to help each other. It's a nice place to work with lovely surroundings. Paula, the manager, always makes a point of thanking the staff every day so they do feel appreciated.


Kelly

Kelly Hansford

Job Title: Administrator

Joined: 2022

I have been with the home for nearly a year now. As an administrator, I find that it works well for my home and work balance as I live locally with young children. Having previously worked as a carer, I have an appreciation for what the team here does and can support the residents too.


I have a close working relationship with both the Home Manager and Deputy Manager.


Sara

Sara Moakes

Job Title: Head Chef

“My favourite part of my day is talking to the residents and making sure they are happy with the menu and offering them lots of choices. I love getting positive feedback from the residents and staff. My recent promotion to head chef took me out of my comfort zone but I have supportive colleagues who I can get advice, support and help from.”


John

John Ball

Job Title: Maintenance

Joined: 2018

John plays a vital role at the home making sure everyone is safe. A number audits, inspections and reports need to be completed daily, weekly, monthly. John is a well respected member of the team.


Jayne

Jayne Beales

Job Title: Senior

Jayne has worked at the home for a number of years as Senior.


Sue

Sue Myers

Job Title: Activities Coordinator

I love everything about the home, the staff, and the residents. I'm always cheerful, chatty, and supportive, treating each resident as an individual and trying to make a difference.


Tanya

Tanya Locke

Job Title: Senior

Been at The Manor House for many years.


Suzanne

Suzanne Crabe

Job Title: Senior Carer

With over 35 years of experience, I hold NVQ Health and Social Care levels 2 and 3, plus Safe Handling of Medication level 2. I feel privileged to look after our residents, making them laugh and feel well cared for. We strive to make them feel at home.


Jackie

Jackie Gardner

Job Title: Night Senior Carer

I am responsible for the night care of our residents. I lead a small, loyal night team and supervise their work. I am responsible for writing all the nighttime care plans and monitoring the records in terms of daily fluid intake.