Delph House Care Home

Wisbech Road, Welney, Wisbech PE14 9RQ
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7.7 3 Reviews
  • Delph House Care Home, Wisbech
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Care Provided by Delph House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jeanie Anders (Manager)
  • Admission Criteria
    • Private and social service or NHS funded clients
    • Ages 60+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for Delph House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite Parking


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Delph House Care Home Reviews (3)

7.7

Delph House Care Home has a Review Score of 7.7 (7.727) out of 10, based on 1 reviews in the last 2 years. Over all time Delph House Care Home has 3 reviews.

Overall Experience

  • 1
  • 1
  • 1
  • 0
  • 0

Date Published

3
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0
1
2

Review from Claire P (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident from January 2020 until September 2023. Despite severe dementia and inability to communicate, we feel that Mum was loved and cared for exceptionally well by the staff - you could tell by her eyes and demeanour that she trusted them and they made her feel safe. She would have been
very difficult to provide personal care for, but was always clean and dressed when we visited, we never noticed any unpleasant smells. The food provided was always of good quality, staff always remarked how well she ate, suggesting that they spent time with her ensuring that she ate all of the food prepared as she ate very slowly. Activities were regularly underway in the home, although Mum was not able to join in in the last year or so of her life. Staff were always warm and welcoming to us. The care provided in our eyes has always been exceptional, but we can also see that a large number of improvements to the environment and processes have been made during the time Mum was resident there.

Reply from Jan Davison, Registered Manager at Delph House Care Home

We very much appreciate you taking the time to submit this review and sharing with us your thoughts on how your mum was cared for during her time at Delph House. We thank you for your kind words which we will be sharing with the staff team. It was a privilege for us to take care of your mum in the latter years of her life.


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Review from Gillian F (Friend of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Our neighbour is very happy living here. Her room is in desperate need of painting and decorating and the furniture is very tired. The care that she is receiving she says is good.

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Review from Vince J (Son of Resident) published on 24 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was accepted into the home with minimal notice. A hospital type bed was put into place immediately on arrival with everything arranged following arrival from Spain that evening. Mum has been treated with the best care and compassion. She has told me that she wants to stay here and I am very happy
too. All the staff are very easy to talk to and the advice given has been very clear. Wonderful home.

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Current Review Score: 7.7 (7.727)

Overview of Review Score

The Review Score of 7.7 (7.727) out of 10 for Delph House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Delph House Care Home is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.227 Points relating to the number of positive Reviews for Delph House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 1 Positive Reviews ÷ 4.4 = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Delph House Care Home

What types of Care is Delph House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Delph House Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Delph House Care Home have?

There are 16 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Delph House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Delph House Care Home to the centre of Wisbech?

10.5 mile(s) as the crow flies, distance by road may be significantly further.