St Mary's Care Home

North Walsham Road, Crostwick, Norwich NR12 7BZ
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9.8 48 Reviews
  • St Mary's Care Home, Norwich
St Mary's Care Home, based in the village of Crostwick near Norwich, provides high quality care in a friendly, welcoming care home.

The care home has a variety of interesting activities for residents to participate in, as well as trips out and performances by visiting entertainers.

Healthy, tasty food is served to suit residents' dietary requirements.

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Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Mcbroom (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St Mary's Care Home Reviews (48)

Total of 48, showing 1-20
9.8

St Mary's Care Home has a Review Score of 9.8 (9.751) out of 10, based on 19 reviews in the last 2 years. Over all time St Mary's Care Home has 48 reviews.

Overall Experience

  • 36
  • 10
  • 2
  • 0
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Date Published

48
8
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19
29

Review from Carole H (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Council have been trying to move my mother to another residential home dye to the costs, all the staff have been very helpful and concerned for my mum's well being and offered help and advice for me in an attempt to prevent the move. Thankfully there is a positive outcome after 7 months of worry
for me and Mum is staying at St Mary's Care Home. Our family is very grateful for all the concern shown by staff and for the managers help and negotiations.

Reply from Sue Mcbroom, Home Manager at St Mary's Care Home

Thank you very much for your review. We really appreciate your feedback.


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Review from Yvette F (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was given a room after hospital discharge on Christmas eve. Having met the manager and deputy prior to this we received outstanding support and help. Mum has been given the care, support and medical help she needs without questions. I cannot praise the staff highly enough for their continued not
only through the Christmas period but also for their valued support, informed and knowing of mum's care. We cannot consider anywhere else to take mum other than here. They are outstanding.

Reply from Sue Mcbroom, Home Manager at St Mary's Care Home

Thank you very much for your review. I will pass your feed back to the staff.


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Review from E F (Niece of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial call to St Mary's Care Home I cannot fault anyone or anything. The care required for my uncle was immediate and St Mary's did everything to accept him swiftly and over the busy Christmas period as well.
The staff, rooms, food and hospitality are all amazing. As a family we can't rate
St Mary's highly enough. Knowing my uncle is safe and cared for is such a relief and knowing we can visit anything is also very reassuring. They offer a very personal service and I would recommend it to anyone.

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Review from J F (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in St Mary's for an initial four-week temporary stay after having been in hospital, after a haemorrhagic stroke for ten weeks. She already had Alzheimer's and the stroke has advanced this condition. Myself and my sister's have been impressed with the care Mum has received from all the
staff at St Mary's from the Manager and admin staff, care workers to the domestic staff. They have all been really nice. Several of the staff have remembered mine and my sister's names too, which is really nice when we visit. There is a really nice, calm atmosphere. Bright, airy, and clean. Nice dining area for residents to have their meals. Overall would recommend to others looking for a nice place for an elderly relative to live if they need to be in a safe place with 24-hour care.

Reply from Ryan Kennedy, Hospitality Manager at St Mary's Care Home

Thank you for your feedback, I will pass it on to the team. We're glad things have gone well for your mum and the family since moving to St Marys.


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Review from T G (Relative of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home & very welcoming. Carers are very attentive & the makeover looks great. Everyone has been so good to us since Mum moved in but special mention to the Hospitality manager, he has made us feel very welcome and one Nurse in particular has been so sweet and caring.

Reply from Sue Mcbroom, Home Manager at St Mary's Care Home

Thank you very much for your lovely review. I will pass on your comments to the team.


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Review from Brian R (Husband of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wrote a review on the 5th of August as I was unhappy with the changes that had occurred but things have improved tremendously.
The atmosphere has improved and the staff are so friendly going from the manager to carers, laundry, cleaners, cooks, and maintenance staff.
I was ready to call out the
home when things were unhappy but am pleased that things have improved, well done Kingsley.
I would recommend St Mary's Care Home to anyone.

Reply from Ryan Kennedy, Hospitality Manager at St Mary's Care Home

Thank you for the review - we're all very happy your experience at St Marys has improved!


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Review from Ron S (Respite Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My third visit to St Mary's has been a very happy and fulfilled, Staff was all very friendly and prepared to do more than necessary. I can not fault the system in any way.
The talk that we did on Wednesday about the owls and seeing the beautiful barn owl was very enjoyable.

Reply from Sue Mcbroom, Home Manager at St Mary's Care Home

Thank you very much for your review. We enjoyed having you here.


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Review from Tara B (Friend of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the care home with my mum to see her friend we had a warm welcome and were offered tea and coffee. The home felt relaxed and there seemed to be plenty of activities ongoing with people taking part. We were offered lunch that looked delicious but sadly never had the time to stay

Reply from Sue Mcbroom, Home Manager at St Mary's Care Home

Thank you very much for taking the time to place a review.


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Review from H S (Relative of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

With regret to write this review. Please can I also make it very clear this review is being made due to the new care home owners Kingsley Care.
St Mary's Care Home was once one of the best, kindest, caring, and excellent care homes, and my relative was more than happy. The new owners arrived and all
I can say is the once happy environment is now one of unhappy residents, staff leaving and the home is not kept clean. I arrived to my relative being in dirty clothes, their room had not been cleaned to its usual standard and they were sad due to being told to eat in their room. Absolutely disgusted. Kingsley Care in my opinion is more about posh soft furniture that is not practical for most residents, they had no respect for the original staff who worked so hard and the residents felt safe with.

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Review from Angela K (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was at St. Mary's Care Home for a short period at the beginning of 2024. We were visited at home before Dad's admission and from the outset, his needs were met. Dad was treated with kindness and dignity by a dedicated team of kind caring professionals.
The Home is all on one level and Dad
had his own room and ensuite bathroom with loo and washbasin. There were adequate assisted bathrooms for residents to have regular baths/showers. The level of cleanliness was very good the first thing Dad said on arrival was how clean and warm it was. There was evidence of ongoing maintenance and redecoration.
Dad was 89 years old, and very frail on admission to St. Mary's. After a brief hospital admission, Dad chose to go back to St. Mary's for end-of-life care. The staff was very kind and supportive to all of us during Dad's stay. Myself and my family have all said we would certainly recommend this care home to others.

Reply from Starr Walker, Home Manager at St Mary's Care Home

Thank you for your kind words, I am glad that your dad was happy with his stay here. I will ensure your kind words are passed onto all the team.


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Review from Karen D (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has not been in this home for a year yet, and I can see how much happier she is and more relaxed compared to another care home she was at. When I visit, all the staff are amazing and patient with the residents. Mum is always wearing her own clothes, which I know is hard for care homes, but St Mary's
is doing well at it. The manager and all her staff give me the peace of mind that Mum is cared for and safe. They are all amazing.

Reply from Starr Walker, Home Manager at St Mary's Care Home

Thank you so much for your kind words; they really mean a lot. I will ensure they are passed over to the team.


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Review from M W (Relative of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rooms looked out onto the garden which was lovely, all the staff were polite and pleasant. Would definitely recommend St Mary’s to my family and friends. She always tells me the food is nice and there always seems to be available snacks and drinks.

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Review from Beshie C (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad enjoyed it at St Mary’s Care Home. All the staff were very kind and helpful, making his stay for 11 months the best they could. He made many friends and was grateful for how the careers looked after him, and enjoyed the activities that they did. I cannot fault the staff, they were all very good
and kind and always made visitors very welcome. A lovely care home.

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Review from L W (Friend of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend, who seems very happy here, she gets nice snacks and drinks, and she says the food is really good. She is pleased with the new activities lady who has put in new things like a toddler group and my friend's favourite, a walking group.
The staff were all lovely when I visited.
Would
highly recommend

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Review from Judy T (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at St Mary’s for nearly five years and my mum for three years with him and always says to me I’m so glad you found this home. The carers are lovely and very caring and also welcoming when we visit.

Reply from Harriet Sharland, Marketing Assistant at St Mary's Care Home

We truly appreciate your positive feedback, Judy, and are delighted to know that your parents are happy in our care home. Our dedicated team works hard to provide the best possible care and support to all residents. Thanks again. Have a wonderful day.


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Review from Gillian B (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at St Mary's for just over one year. All the staff were very friendly and caring. The home was always relaxed and calm. My mum enjoyed the activities she did, and I couldn't have wished for a better place for my mum. I would recommend this home to anyone.

Reply from Harriet Sharland, Marketing Assistant at St Mary's Care Home

Thank you, Gillian, for your kind comments about your mother's experience at St Mary's Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with our care. Thanks again.


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Review from J T (Friend of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a friend twice in recent months, I have found much to comment St Mary's Care Home. I have been welcomed by the staff, who knew exactly where my friend could be found and directed me accordingly. They were friendly and approachable, yet professional. The home has no smells of urine (which
I have found in other homes) and is bright and spotlessly clean. My friend's room overlooks the garden with a big window seeing her plants and is comfortable. In fact, it is just like "home", and my friend is happy and well cared for. Call bells are answered immediately, and staff are very much in evidence of caring and assisting residents. Love that the windows in her room care be opened, but have a safety device preventing anyone from getting in or out!

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Review from B K (Son of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good care home with staff and management providing a solid base or residents to enjoy their "twilight" years. The ensuite bedrooms provide the residents with an excellent home surrounding! Food is first class, with frequent activities provided. It is without hesitation that I would recommend
St Mary's to anyone looking to place a loved one in care!

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Review from Virginia P (Daughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated with the utmost respect, and nothing is too much trouble for the wonderful staff at St Mary's.

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Review from M W (Relative of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's grandad was at St Mary's for respite, and we cannot fault them. All the staff were so kind, caring and professional; the whole home was clean and felt homely, unlike some other care homes. The care he received was amazing, and I would recommend this place to anyone looking for a home for
respite or permanent residence. The food was great too!

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for St Mary's Care Home is calculated as follows: ( (187 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 221 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (3)

Sue

Sue McBroom

Job Title: Home Manager

Joined: 2024

I am a qualified nurse and have been working in the healthcare sector for several years. I joined the team at St Marys Court and am passionate about making a difference that enhances the residents' and their families' experience within care. St Marys is in a lovely setting just outside Norwich with a homely feel. When not at work, I enjoy walking my dogs and spending time with my family.


Iwona

Iwona Szumilas

Job Title: Deputy Manager

I worked in the care sector for 13 years before I joined the St. Mary's Care Home team in 2024. I have previous experience in dementia and residential care, LD and mental health. I am passionate about making a difference in people's lives and building strong relationships with residents, their families and my team. St.


Mary's Care Home is a beautiful place with a great potential to become outstanding and has a homely atmosphere which our residents, staff and visitors enjoy. I am proud of my team who genuinely care about our residents' health & wellbeing and every day go above and beyond to make their lives happier and a little bit brighter. I lived in Norwich for 15 years and enjoyed every minute of it. I love travelling, spending time with family and friends and generally keeping myself occupied.


Sonia

Sonia Bright

Job Title: Administrator

I have worked in administration and office management for many years. Although I had worked across the NHS and the private care sector, I had taken a break from this professional area of work. Joining St Mary's has just been amazing. It's a great feeling being central at reception in seeing staff, residents and family. No one day is the same. We have an amazing team supporting all of our residents. Outside of work my family our my focus.


Frequently Asked Questions about St Mary's Care Home

What types of Care is St Mary's Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Mary's Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does St Mary's Care Home have?

There are 32 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at St Mary's Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Mary's Care Home to the centre of Norwich?

4.2 mile(s) as the crow flies, distance by road may be significantly further.