St Mary's Care Home

North Walsham Road, Crostwick, Norwich NR12 7BZ
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9.8 48 Reviews
  • St Mary's Care Home, Norwich
St Mary's Care Home, based in the village of Crostwick near Norwich, provides high quality care in a friendly, welcoming care home.

The care home has a variety of interesting activities for residents to participate in, as well as trips out and performances by visiting entertainers.

Healthy, tasty food is served to suit residents' dietary requirements.

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Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Mcbroom (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St Mary's Care Home Reviews (48)

Total of 48, showing 21-40
9.8

St Mary's Care Home has a Review Score of 9.8 (9.751) out of 10, based on 19 reviews in the last 2 years. Over all time St Mary's Care Home has 48 reviews.

Overall Experience

  • 36
  • 10
  • 2
  • 0
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Date Published

48
8
10
19
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Review from R M (Wife of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very well looked after during his two-week stay at St Mary's Care Home. All the staff were very kind and caring, and the food was very good. I do not know what the activities were like, as he did not wish to participate in any. I cannot fault the home.

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Review from W W (Son of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum likes the home and says it's friendly and the staff are caring. It's warm and clean and easy to settle in. She is always clean, as are her clothes. When I visit, the home is clean and odourless, and the staff are helpful and polite. The manager is approachable and cheerful and always has a kind
word to say about Mum.

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Review from Charles C (Husband of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of my reservations have been removed.
I have found our choice of St Mary's was very wise.
I cannot fault them for anything.

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Review from Janice M (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was absolutely dreading putting my dear mother into care. I am so relieved that she has settled in so well. The staff at St Mary's are wonderful. They are so kind and compassionate. The residents are treated with respect and dignity, and every time I arrive, my mother seems content and happy. She
also looks calm and well dress in no distree whatsoever. I really enjoy visiting the home, the residents are such fun, and there are some very interesting lively character I have go to know!

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Review from Celia E (Stepdaughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so hardworking and caring. I am particularly pleased with how the residents are taken to the lounge and entertained when available and not just left in their rooms all day.

Reply from Katie Barnett, Marketing Executive at St Mary's Care Home

Thank you, Celia, for your positive feedback towards St Mary's Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy. Thank you and take care.


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Review from P B (Son of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Accommodation clean, light and easy to navigate around. Good communication regarding medication and events.

Reply from Katie Barnett, Marketing Executive at St Mary's Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from B S (Resident) assisted by family/friend published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very comfortable here at St Mary's, and the staff are very helpful.

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Review from Lesley H (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum got off to a rocky start in February but has since settled. The staff have been very understanding and willing to help. They are all very kind. It would be nice if they had a bit more time to chat to her as she's in her room all the time. I realise they are very busy and work hard. It's been an
eye-opener for me!

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Review from A H (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home organised a Jubilee celebration, they created a relaxed yet fun environment with plenty of food and drink. The staff went over and above in their efforts to ensure everyone had a good time. It was a very special afternoon that I will remember fondly.

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Review from Francesca L (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in St Marys for 6-weeks following discharge from the hospital. The staff were all amazing and helped her settle in when she arrived very disorientated. The standard of care was excellent throughout, and they supported not only Mum but also me when it got difficult when she was confused.
Mum says the food is very good too! The management team were very good too and made things as easy as possible for the family. Thank you so much!

Reply from Olivia Shields, Marketing Assistant at St Mary's Care Home

Thank you, Francesca, for your positive feedback towards St Mary's Care Home. One of our top priorities is to provide comfort in the home, so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from Mark R (Son of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother entered the care home in August, bed-bound, extremely confused after a prolonged stay in the hospital and with a very poor prognosis. I was looking for a home that have her loving care, not a hotel, despite the situation. I can not praise the staff and management enough - my mother
has somewhat returned to us, still, bed/chair bound, but strong and more so happy. Well done, St Mary's.

Reply from Olivia Shields, Marketing Assistant at St Mary's Care Home

Thank you, Mark, for your positive feedback towards St Mary's Care Home. Our residents’ wellbeing is our main priority, so it is great to hear that you are so pleased with the quality of our care and that your mother has settled well in our home. If there is anything more we can do, please do not hesitate to reach out. Thank you again.


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Review from N P (Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at St Mary's in Crostwick zone. The food is excellent and a good variety of food and plenty of it.

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Review from Peter G (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, friendly staff.
Alwats involving residents in activities.

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Review from E J (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at St Mary's Norwich for 6 months. She suffered from dementia and other health issues and sadly passed away recently.
The care she was given was over and above that expected. The staff were always caring, kind and sympathetic and were, I consider, exceptional in her last days.
The
home itself has a lovely atmosphere and was always clean and tidy. It felt a happy place to be.

Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home

Thank you for your kind comments about our Care team. We appreciate you taking the time to leave feedback for St Mary's Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. We hope that her time at St Mary's did see some friendships flourish with both the Care team and residents. Thank you again, if there is anything more we can do please do not hesitate to reach out.


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Review from Philip B (Son of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at St Mary's Care Home since September 2018. She gets very confused and the staff have helped her to settle in and are always very patient with her (even when she gets up for breakfast at 2am) The manager knows all her residents by name and also many of the visitors. Couldn't have wished
for a better place for mum.

Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home

Thank you, Philip, for your comments about your recent experience at St Mary's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from L N (Brother of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been in St Mary's for almost 3 weeks now and her care has exceeded our expectations. We looked around several other care homes and we are very pleased she is here as the staff are helpful and caring.
We would recommend to anyone in the same situation. My mother-in-law was in a home for
3 years but St Mary's is much better.

Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home

Thank you for your comments about your recent experience at St Mary's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Sue L (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely well looked after. She is treated with dignity and respect. The staff have built up an excellent relationship with her and know her very well. They deal with issues related to her condition with obvious care. I can find no fault with the care she receives. It has been very reassuring
for us as a family. She has always spoken highly of her care and enjoys the food. Her room was decorated and refurbished at the end of last year and is very homely and welcoming. It remains clean and fresh. The home itself is a relaxed and calm place to visit mum.

Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home

Thank you, Sue, for your comments about your recent experience at St Marys Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from C K (Husband of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my wife every day. She's well looked after and cared for. All the care staff and management are excellent and I have no worries when leaving here. She is well looked after for 24 hours a day.

Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home

Thank you for letting us know how we are doing at St Mary's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Amanda K (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for quite a while and I am so happy she is there. Staff at the home are amazing, they are so kind and caring. I couldn't wish for my mum to be looked after so well by any other loving people.
Thank you for looking after my mum.

Reply from Ronnie Cavanagh, Marketing at St Mary's Care Home

Thank you, Amanda, for your feedback following your recent experience at St Mary's Care Home. We are happy to learn it has been a positive one. The care and wellbeing of every resident is our number one priority and we appreciate you taking the time to let us know how we are doing.


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Review from Louise B (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family is very happy with the care mum is receiving from St Mary’s Care Home. Mum has expressed satisfaction at her level of care and appreciates the in-house cooked food. We feel there have been recent improvements in management, evidenced by a calmer more professional atmosphere and more responsiveness
to the individual residents.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Mary's Care Home

Thank you, Louise, for sharing your recent experience of St Marys Care Home. We are happy to hear it has been so positive and that you have been pleased with the quality of our care. We appreciate you taking the time to let us know how we are doing. If there is anything more we can do please do not hesitate to reach out. We look forward to your next visit.


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for St Mary's Care Home is calculated as follows: ( (187 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 221 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (3)

Sue

Sue McBroom

Job Title: Home Manager

Joined: 2024

I am a qualified nurse and have been working in the healthcare sector for several years. I joined the team at St Marys Court and am passionate about making a difference that enhances the residents' and their families' experience within care. St Marys is in a lovely setting just outside Norwich with a homely feel. When not at work, I enjoy walking my dogs and spending time with my family.


Iwona

Iwona Szumilas

Job Title: Deputy Manager

I worked in the care sector for 13 years before I joined the St. Mary's Care Home team in 2024. I have previous experience in dementia and residential care, LD and mental health. I am passionate about making a difference in people's lives and building strong relationships with residents, their families and my team. St.


Mary's Care Home is a beautiful place with a great potential to become outstanding and has a homely atmosphere which our residents, staff and visitors enjoy. I am proud of my team who genuinely care about our residents' health & wellbeing and every day go above and beyond to make their lives happier and a little bit brighter. I lived in Norwich for 15 years and enjoyed every minute of it. I love travelling, spending time with family and friends and generally keeping myself occupied.


Sonia

Sonia Bright

Job Title: Administrator

I have worked in administration and office management for many years. Although I had worked across the NHS and the private care sector, I had taken a break from this professional area of work. Joining St Mary's has just been amazing. It's a great feeling being central at reception in seeing staff, residents and family. No one day is the same. We have an amazing team supporting all of our residents. Outside of work my family our my focus.