St Mary's Care Home

North Walsham Road, Crostwick, Norwich NR12 7BZ
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9.8 48 Reviews
  • St Mary's Care Home, Norwich
St Mary's Care Home, based in the village of Crostwick near Norwich, provides high quality care in a friendly, welcoming care home.

The care home has a variety of interesting activities for residents to participate in, as well as trips out and performances by visiting entertainers.

Healthy, tasty food is served to suit residents' dietary requirements.

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Care Provided by St Mary's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Mcbroom (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for St Mary's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact St Mary's Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

St Mary's Care Home Reviews (48)

Total of 48, showing 41-48
9.8

St Mary's Care Home has a Review Score of 9.8 (9.751) out of 10, based on 19 reviews in the last 2 years. Over all time St Mary's Care Home has 48 reviews.

Overall Experience

  • 36
  • 10
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Date Published

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Review from Robert S (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot speak highly enough of the care given to my mother whilst at St Mary's Care Home. Witnessing a close relative suffering from dementia is incredibly difficult but this was assisted greatly by the care given by all the staff at the home. In her final weeks, the extra care provided by the carers
went far above what anyone could expect. Not only did they provide the care required to give her the comfort she needed to reduce her pain and discomfort, but treated her with total dignity. My mother was always happy and well looked after during her stay at St Mary's. All the staff were always professional but above this, they were friendly and caring.

Reply from Ronnie Cavanagh, Digital Marketing Executive at St Mary's Care Home

Thank you, Robert, for your comments about your recent experience at St Marys Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from M C (Relative of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, caring and kind.

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Review from Judith B (Daughter of Resident) published on 27 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was against going to a care home and did not agree to go until the family was totally unable to care for her at home. Mum had bowel cancer and many other problems, toileting became a major issue. My brother and I chose St Mary's after much consideration and have blessed our choice to the
day mum died. Mum was in St Mary's for 10 months in which time she was made to know and feel it was her home. Her wishes were upheld, it was clear to us that mum was treated with as much dignity and care as possible always considering mum's needs and requirements. Yes there were times when the overworked staff found it difficult but they always had a smile and nice words of encouragement when needed. My brother and I visited every day and were with mum for 10 days at the end 24 hrs a day. We saw how hard the staff worked but they still made time when we were upset to talk with us as well as mum it was obvious that they cared and showed compassion. Our sincere thanks to all carers night and day staff and management for taking such good care of our mother. You have a happy caring home keep up the good work you do a wonderful job.

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Review from Andrew C (Son of Resident) published on 27 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank you all so much for the care and support that you gave our Mother over the last 10 months she was with you.

You excelled all our expectations with the level of care given from when our mother came to St Mary’s to the day that she passed away on the 12th January 2016. Sadly
the public only hear the bad things about care homes, you should all be proud that your care home is excellent and it is clear that you all do care for your residents and do your very best in what must be difficult circumstances.

It is a great shame that you all are not more financially rewarded for the tasks that you undertake as you are all special people to do the job that you do and we are so grateful that you were there for us and made our mothers last months as happy and cared for as ever possible.

You touch so many people’s hearts in your work with the support that you give to the residents and their families, keep up this good work and keep St Mary’s the happy place we found it to be thanks to your wonderful staff.

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Review from K W (Son of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home and excellent care and staff. Would thoroughly recommend to other families.

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Review from Frances R (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff looked after her well with all her needs and requests. They tried to integrate her into the dining room and lounge where possible.

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Review from Linda G (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and home are lovely. Mum is well looked after and happy. The home is nice and clean and the staff very helpful.

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Review from Sharon P (Niece of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

St Mary's is sometimes quite smelly! The change over in staff is huge! When on my last visit I was informed nine new people were starting, not due to not enough staff but to replace staff that have left! My aunt is bed bound, but quite aware of all of her surroundings. Her room is quite untidy and
has a dirty carpet! Some staff are really caring. Not enough for patients to do! No stimulation.

Reply from Dawn Wood, Home Manager at St Mary's Care Home

Thank you for taking the time to review St Mary’s Care Home - we really do appreciate all feedback and comments. In relation to the issues you have raised in your review - the cleanliness of the home is paramount. There is a structured and thorough cleaning schedule in place which is monitored by a daily walk around the home to address and resolve any issues promptly.


We do have an Activities Leader here who provides fulfilling activities to residents on a daily basis. We have activities such as newspaper discussions and each Friday we hold a bingo afternoon for both residents and their relatives. Some residents do prefer not to participate and in this instance, the Activities Leader will spend time on a one-to-one basis with them.


I would be happy to discuss any other issues with you so please don’t hesitate to get in contact. Thank you again for your review.


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for St Mary's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for St Mary's Care Home is calculated as follows: ( (187 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 221 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mary's Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Sue

Sue McBroom

Job Title: Home Manager

Joined: 2024

I am a qualified nurse and have been working in the healthcare sector for several years. I joined the team at St Marys Court and am passionate about making a difference that enhances the residents' and their families' experience within care. St Marys is in a lovely setting just outside Norwich with a homely feel. When not at work, I enjoy walking my dogs and spending time with my family.


Iwona

Iwona Szumilas

Job Title: Deputy Manager

I worked in the care sector for 13 years before I joined the St. Mary's Care Home team in 2024. I have previous experience in dementia and residential care, LD and mental health. I am passionate about making a difference in people's lives and building strong relationships with residents, their families and my team. St.


Mary's Care Home is a beautiful place with a great potential to become outstanding and has a homely atmosphere which our residents, staff and visitors enjoy. I am proud of my team who genuinely care about our residents' health & wellbeing and every day go above and beyond to make their lives happier and a little bit brighter. I lived in Norwich for 15 years and enjoyed every minute of it. I love travelling, spending time with family and friends and generally keeping myself occupied.


Sonia

Sonia Bright

Job Title: Administrator

I have worked in administration and office management for many years. Although I had worked across the NHS and the private care sector, I had taken a break from this professional area of work. Joining St Mary's has just been amazing. It's a great feeling being central at reception in seeing staff, residents and family. No one day is the same. We have an amazing team supporting all of our residents. Outside of work my family our my focus.