Mary Chapman Court

28 Mary Chapman Close, Dussindale, Norwich NR7 0UD
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9.7 34 Reviews
  • Mary Chapman Court, Norwich
Mary Chapman Court is a comfortable residential care service for thirty-two residents, located in a pleasant residential area of Norwich and staffed by a team of talented carers.

A homely environment is ideal for service users to achieve a comfortable retirement, while having their personal freedoms respected in pursuing as active and fulfilling a daily lifestyle as they wish.

Respite and convalescent care are also available from Mary Chapman Court, as well as palliative services where required.

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Care Provided by Mary Chapman Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mihaela Laza (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mary Chapman Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,089
    • Self-Funded Residential Dementia Care from £1,210

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Mary Chapman Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Mary Chapman Court Reviews (34)

Total of 34, showing 1-20
9.7

Mary Chapman Court has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Mary Chapman Court has 34 reviews.

Overall Experience

  • 28
  • 5
  • 1
  • 0
  • 0

Date Published

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2
7
27

Review from David G (Son of Resident) published on 26 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Mary Chapman for about three months. Coming from the hospital. After living independently until the age of 94. In the time she has been a resident she has quickly accepted it as her new home, she constantly tells us she is happy. We live very close by so visit regularly. at least
half the time she is not in her room, even with Dementia she is always doing something, baking, watching singers, exercise classes, recently she had a visit from a guy with birds of prey.
The staff are excellent, attentive, and professional. We have met most of them. I cannot fault the care she receives. When she first went in she was so thin she could not wear her rings as her fingers were too thin, they have built her up so she can now wear them all the time, a little thing but it makes her happy.

Reply from Mihaela, Home Manager at Mary Chapman Court

Your wonderful review of Mary Chapman Court is greatly valued. Sharing this feedback with our dedicated colleagues, who pride themselves on providing the highest quality of care, will undoubtedly be pleased. Thank you.


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Review from Jessica K (Daughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is so happy at Mary Chapman Court. The staff are wonderful with my dad and really care about him. The staff are always on hand to help you with any queries or comfort you during those emotional times. The home is always immaculate and the gardens are kept beautifully. They also have a wonderful
range of activities on for the residents which is so lovely.

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Review from Trish D (Niece of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited five different care homes when searching for one for my elderly auntie. What a responsibility. I wanted to find a place she would be happy, safe, and well cared for, but also convenient for other family members to visit, when they came into the UK. All of our family but myself, live in the
US. When I visited everything was clean and the residents, staff, and other visitors, seemed happy. Everything was clean and there was a very good atmosphere. My auntie moved in, under much protest, but it was best as she was unable to care for herself at all. She immediately fell in love with the place and told me 'she was never going home, no matter what I said.' I could not have been more pleased. She feels safe and well cared for.

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Review from M S (Brother of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted to Mary Chapman Court with a diagnosis of mixed Alzheimer's/vascular dementia. Initially, this was for respite accommodations that became residential and finally end of life care. Mary Chapman Court provided a very caring, empathetic environment at all stages. In order to provide
a safe and happy end to a full life. I have no hesitation in recommending the whole team to others.

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Review from Janet N (Wife of Resident) assisted by family/friend published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went for two weeks of respite at Mary Chapman Court (7-21st May) he was given first-class care and assistance. Very friendly and happy staff always greeted us. He was very happy there and enjoyed his respite. We cannot praise the staff enough. We hope he can return in the next few months.

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Review from Jacky B (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's two weeks of respite care at Mary Chapman Court, although a bit traumatic for Mum at the time, turned out a very pleasant experience for her due to the attention she received from all the staff.

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Review from Peter C (Respite Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff for the care, compassion and understanding that was shown to me. They were always ready to listen to me when I was really down and it really helped me. I would certainly come back again and can't praise the staff enough and the food was good.

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Review from S D (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my mother last week she was full of praise about the kind carer who had given her a bath, telling me how much better she felt after it and how thoughtful and practical the carer had been.

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Review from W E (Son of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff cared for our mother with kindness and compassion throughout her residence. Showing her respect and dignity at all times. Her room was consistently clean and personal item's hygiene standards were high. Covid protocols were thoroughly enforced and maintained. Food was always of a high standard
and interaction was friendly and personal. Would highly recommend.

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Review from M L (Regular Volunteer) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Mary Chapman Court are amazing, they are under new management and I have noticed a great difference in the staff morale. They truly are like a big family, you can see the team dedicated to the care of the residents. I happened to be there a day a resident had passed away and all the team
gathered at the front entrance to say their goodbyes when they left the home, you could see every member of that team was sad to see a family member leave. I would highly recommend this care home if you're looking for a caring, happy and safe environment.

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Review from Mavis D (Respite Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed for 2 weeks of respite care. Very well looked after by friendly pleasant staff. Everybody was very kind to me and I would certainly use the care home again.

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Review from A B (Son of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home in September 2021 and the overall level of service and support has been excellent. From getting the room set up, putting up her pictures to adapting her care to manage her increasing fragility responsiveness has been excellent. Admin, management and care staff are all friendly
and create a positive family atmosphere.

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Review from Margaret M (Daughter of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum passed away at the end of August last year. She spent 20 months in Mary Chapman Court. We found the team to be warm and friendly, a family style atmosphere from the manager and every single team member. They all played an important role in Mum being happy. The care received was excellent
and respectful. My mum really enjoyed the singers and entertainment.mThe team were all very approachable and nothing was too much trouble. My Mum had craved skate and chips and the cook kindly said if I got some skate she would cook it. That really made Mum's day. The home is very clean and the food is very good.
If you are looking for a lovely care home for a family member or friend Mary Chapman Court is an excellent choice, you will not be disappointed.

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Review from Eleanor B (Wife of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband was admitted to Mary Chapman Court, having no recent experience of care homes, I didn't really know what to expect. While my husband, in his muddled mind, planned his escape, I could see that all his needs were being met. The care extended to my husband and observed towards other residents
was for me comforting. As his needs changed, so all the staff adjusted their attention. I observed the respect shown to him and how his dignity was preserved as far as possible. When his physical health declined, the dignified care continued and was extended to me as well. I cannot praise the staff enough for how this stage was handled; they all, no matter their job description, contributed to make this difficult time as gentle as possible. He, and I, have so much to be thankful for.

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Review from Keith C (Son of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum arrived from hospital for respite care and during the next 12 weeks she has received excellent care from the staff to ensure she has regained her health sufficiently to allow her to return back to her home. Mary Chapman Court provides wonderful health care, fully understanding what she required
to ensure her health improved together with being in a safe and well-maintained environment with lovely meals. She has enjoyed her stay and fully appreciates the efforts of all the staff.

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Review from Diane G (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was located to Mary Chapman Court from London a couple of months before the first lockdown. I have found all the team here have worked hard to keep things as normal as possible for the residents. There has been good communication with regards to the ever-changing rules on visiting which has
proved very useful
and a virtual residents meeting has proved very informative. The team have gone out of their way to help keep residents and their relatives in touch by varying means. The home was suited to my mother as it is small and homely and this has helped keep residents safe, my mother has a lovely room with a small patio area overlooking the garden. My mother can be quite difficult at times but all the team are very patient and caring.

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Review from Eamonn (Nephew of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Aunt's Dr told me that my Aunt needed more care than what I could provide her, I was concerned about finding a suitable care home for her. My aunt is a very private person and very reserved and was worried I wouldn't find one that could cater for her, so I visited many care homes and after a
long search found Mary Chapman Court. The home was spotlessly clean and didn't have that hospital smell that some had, appeared more similar to a good private hotel, the staff and management are professional and caring, and under this current situation (Corona Virus) have gone the extra miles to keep the residents safe and happy. Although most of the activities have had to stop, they have sorted a Skype facility so we can talk and see my aunt regularly. Before Corona, I visited my aunt daily and watched my usually shy reserved Aunt turn into a much happier contented person. She has Alzheimer's but I really think the staff and their care has slowed down its progression. Thank You, Mary Chapman Court.

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Review from J R (Daughter of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum received in the last 6 months of her life was outstanding. nothing was too much trouble, whatever mum needed was supplied. All the staff were very friendly and very supportive to all of our family. They are a brilliant and dedicated team.

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Review from Patricia B (Partner of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that my husband went into Mary Chapman Court care home.
The care he gets is the best.
I know when I go home, he is in good hands.
I'd like to say thank you to all that look after him. The staff are great. Thank you.

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Review from Stephen M (Respite Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent facility which in my case I needed to recover from a debilitating illness with various complications. Staff always willing to help and to do everything I asked with good grace.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Mary Chapman Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Mary Chapman Court is calculated as follows: ( (84 Excellents x 5) ) ÷ 84 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Mary Chapman Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Mihaela

Mihaela

Job Title: Home Manager

Hello, my name is Mihaela and I started as the Home Manager at Mary Chapman Court a few years ago. It has been challenging in some aspects but I try to lead by example and the staff to feel supported, valued and respected.


Frequently Asked Questions about Mary Chapman Court

What types of Care is Mary Chapman Court registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mary Chapman Court provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Mary Chapman Court have?

There are 34 Single Rooms.

What are the Facilities & Services at Mary Chapman Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mary Chapman Court to the centre of Norwich?

2.6 mile(s) as the crow flies, distance by road may be significantly further.