Mary Chapman Court

28 Mary Chapman Close, Dussindale, Norwich NR7 0UD
Submit a Review
9.7 34 Reviews
  • Mary Chapman Court, Norwich
Mary Chapman Court is a comfortable residential care service for thirty-two residents, located in a pleasant residential area of Norwich and staffed by a team of talented carers.

A homely environment is ideal for service users to achieve a comfortable retirement, while having their personal freedoms respected in pursuing as active and fulfilling a daily lifestyle as they wish.

Respite and convalescent care are also available from Mary Chapman Court, as well as palliative services where required.

Show Mary Chapman Court on the Map

Care Provided by Mary Chapman Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mihaela Laza (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mary Chapman Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,089
    • Self-Funded Residential Dementia Care from £1,210

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Mary Chapman Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Mary Chapman Court Reviews (34)

Total of 34, showing 21-34
9.7

Mary Chapman Court has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Mary Chapman Court has 34 reviews.

Overall Experience

  • 28
  • 5
  • 1
  • 0
  • 0

Date Published

34
0
2
7
27

Review from Tina E (Friend of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to the management and staff of Mary Chapman for the excellent care and support to our dear friend and her family while she stayed with them for the last weeks of her life.
The dementia care and compassion was excellent and the room was always kept well and the menu
was varied and tailored to the person's needs.


I would recommend this care home to anyone looking for a Dementia care home for a friend and relative.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Antonina S (Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm extremely happy. The management treat all the residents all fair and comfort is a priority and each member of staff follows correct procedures at all times.

Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Mary Chapman Court

Thank you for taking the time to provide feedback - we are glad to hear you're happy with Mary Chapman Court.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn M (Daughter of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a change in staff but it is very good. Food lovely, management very good and staff will do anything for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian R (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team @ Mary Chapman Court are excellent in providing a caring and engaging environment for my mother. From the day to day care to the daily activities, they provide a full and warm atmosphere, constantly interacting with residents and visitors in a friendly and welcoming manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Respite Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

If you need total care or are self-caring, this is fine. If you fall between these groups, not so good. Friendly staff, wi-fi/signal in 2 lounges only, lovely gardens, helpful catering staff, no Parker bath. Be patient and precise explaining to staff what you need, and check they understand. They don't
take Visa, so work out your finance before you go. I wish the drop-downs had 'adequate' instead of satisfactory, and variable is another.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Son of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent around five weeks convalescing at Mary Chapman Court. The Kindness, care and professionalism of ALL staff have been exemplary.
Senior management, nursing staff, carers, cleaners, cooks, maintenance and grounds staff all take pride in the service they deliver. An ordinary home from
home providing an extraordinary level of support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been resident at Mary Chapman Court, she has been made very welcome, staff helping her to settle in the home, encouraging her, making friends and feeling safe and cared for.
She always remarks on how well they care for her and since being a resident she takes part in some activities
and it's lovely to see her sing and join in with staff and other residents.
Nothing is too much trouble and the home looks after all needs, giving myself and siblings peace of mind she is well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane Y (Niece of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which my uncle has received at Mary Chapman Court in Norwich has been first class. This care home is what most people would inspire to stay in. The staff are very professional, caring and approachable. My uncle has been treated with the utmost dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D K (Son of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my mother in Mary Chapman Court was very good throughout her three and a half years of residence. But I was particularly impressed during mums last few weeks when she was in end of life care. The staff were invariably kind, thoughtful and patient, making mum as comfortable as she
could possibly be. I personally felt very well supported on the day that mum died.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always found the staff to be pleasant and helpful. Mum seems to be looked after well and treated with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia W (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident mid-December 2016. I was apprehensive but to date, everything has gone well. The home is staffed by dedicated and caring people - Mother has been treated with respect and as an individual. Food is very good and they will for any special requirements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hannah G (Friend of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today myself, and a colleague visited an elderly friend currently residing here after being discharged from the hospital. I can honestly say I was blown away. The cleaning standards throughout the property were extremely high. All staff were friendly and approachable with a strong work ethic and dedicated
to providing a high quality care to their residents. A genuine empathy was shown to all and it was clear all the staff loved their jobs and had strong emotional connections with all residents. The atmosphere was really homely and I felt like I was visiting a friend in their home rather than a care home. I can not speak highly enough of this care home and I would feel happy for this home to provide care to a loved one if this was ever necessary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline S (Sister of Resident) published on 14 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum chose to come to you for respite care because she was constantly tired, and unable to grieve for the loss of Dad who died at the end of April. She had been reluctant to consider going into a home because she was so independent. From the moment we walked in, she relaxed. Staff were consistently kind,
caring, paid attention to her and all the small details. She decided to stay but quickly deteriorated. When it became clear she was dying, staff swung into action to care for the whole family. Mum was safe and secure, and we were all treated with love and dignity. Chef went out of his way to ensure we were fed during the long hours we sat with Mum. We could not have chosen a kinder, more caring place for Mum and I cannot thank the staff enough for all that they did for all of us.


You cannot put a price on how much we valued all that staff did for Mum, and us, as a family. With heartfelt thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel M (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went to Mary Chapman for respite - a break for her and rest for my sister. We lost our Dad in April and it has been hard. From day one, Mum felt at home. But, she became so ill, so quickly. I cannot tell you how grateful we are to the whole team who have been amazing and cared for Mum so well.
They have cared for me also.Truly an amazing environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Mary Chapman Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Mary Chapman Court is calculated as follows: ( (84 Excellents x 5) ) ÷ 84 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Mary Chapman Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Mihaela

Mihaela

Job Title: Home Manager

Hello, my name is Mihaela and I started as the Home Manager at Mary Chapman Court a few years ago. It has been challenging in some aspects but I try to lead by example and the staff to feel supported, valued and respected.