Melton House Care Home

47 Melton Road, Wymondham NR18 0DB
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9.7 35 Reviews
  • Melton House Care Home, Wymondham
Melton House Care Home, located in the charming town of Wymondham, Norfolk, offers a warm and welcoming environment where your loved ones can truly feel at home. Their dedicated staff, known for their caring nature and meticulous attention to detail, ensure that every resident adapts easily and comfortably to their new surroundings.

At Melton House, they understand that each individual has unique needs and preferences. That’s why they provide a diverse range of activities tailored specifically to their residents, promoting engagement and enhancing their quality of life. Their well-trained staff is committed to delivering personalized care, ensuring that every resident feels valued and supported.

They prioritize your peace of mind, knowing that your loved one is in a safe, nurturing environment. With their compassionate approach and focus on individual well-being, Melton House Care Home stands out as the ideal choice for your family member’s care in Wymondham.

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Care Provided by Melton House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • MH Norfolk Ltd
  • Person in charge
  • Maria Falkus (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Melton House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Melton House Care Home Reviews (35)

Total of 35, showing 1-20
9.7

Melton House Care Home has a Review Score of 9.7 (9.739) out of 10, based on 10 reviews in the last 2 years. Over all time Melton House Care Home has 35 reviews.

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Review from L E (Niece of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a visit to my uncle today I found the home so warming and friendly. The staff are amazing, so friendly and welcoming. My uncle looked so clean and cared for which was lovely to see, he seemed happy and was very talkative. The staff were decorating the Christmas trees and there was a singer singing
Christmas songs, they had just finished lunch and it was a lovely relaxed atmosphere.

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Review from David M (Cousin of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After being isolated in another home which was totally unsuitable for him it has been a revelation to see the change in his demeanour. He is extremely happy with all the attention he receives from the staff. They involve him in all of the activities. The food is excellent and plenty of it. The home
allow him to go out for walks on his own which was not allowed at the other one. All in all, he couldn't have been placed in such a happy environment. Well done to all the staff.

Reply from Dragos Baciu, Founder, Business Development Director at Melton House Care Home

Thank you for your kind words that mean a lot to all the team. We are delighted to hear your father is doing great and he is enjoying every single day at Melton House, we will continue to make every day a memorable one for him.


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Review from C B (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum spent her last few months at this home and we could not fault the care so it was an obvious choice when my dad needed to be cared for to have him cared for here. My dad has had the best care and has settled in better than we could have hoped. He joins in with activities and is very social now.
I cannot recommend this home enough. There is a warmth and homely feel always.

Reply from Dragos Baciu, Founder, Business Development Director at Melton House Care Home

Thank you for your kind review. We are glad we had the chance to look after both of your parents and you are glad they received and they keep receiving the best care possible.


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Review from S E (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Melton House is a wonderful home. The staff are extremely friendly and look after my mum really well. The ratio of staff to residents is very good. Mum is treated like a member of their family. Meals are excellent and varied. I would not hesitate in recommending this home to anyone who is looking for
a first-class care home for their family members.

Reply from Dragos Baciu, Founder, Business Development Director at Melton House Care Home

Thank you for your kind words that mean so much to all of us. It is a pleasure to look after your lovely mother.


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Review from Sylvia C (Wife of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Melton House for over two months. We have been very happy with the care provided. The staff are supportive, friendly and accommodating; nothing is too much trouble. Personal choices in activities and dietary preferences are respected, whilst rigorous in providing medication
and nutrition. He is always clean, well-groomed, and dressed in his own clothing. The general atmosphere is relaxed and friendly, visitors are welcome at any time. We are able to go out for walks and to visit local cafes. The decor is a little tired but homely and spotlessly clean. There is a close liaison between the care home staff and the local GP surgery, with collaborative care evident. I feel that my husband is treated as an individual, and he has settled well into his new home.

Reply from Dragos Baciu, Founder, Business Development Director at Melton House Care Home

Thank you kindly for your lovely feedback. It is a pleasure for us to share it with all of the team, their hard work didn't go unnoticed.


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Review from Karen R (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience so far has been excellent. Mum moved into the home for emergency respite in December 2022 and has taken quite some time to settle. The staff (management and caring) have been excellent, very accommodating and patient.
Levels of care balanced with the entertainment and activities are
excellent, and communications with us as a family are friendly, open, and transparent. We feel welcome to visit Mum anytime and stay as long as we wish.

Reply from Dragos Baciu, Founder, Business Development Director at Melton House Care Home

Thank you kindly for your valuable feedback! We are glad your mother settled well and you enjoy visiting her and feel welcome all the time.


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Review from Linda C (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are very satisfied with the quality of care given to my mother. The staff are always friendly and cheerful towards the residents and the visitors that visit their loved ones. Everybody is treated with dignity and respect. Mum enjoyed a day out in August with the staff; they hired
a minibus which belonged to another one of their homes and took some of the residents to the seaside for a few hours, they enjoyed fish and child as a treat and ice cream and a walk along the promenade and take photos.

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Review from Sue D (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is a home in so many ways, they are Mum's and our extended family. Caring for all of Mum's needs and ours, grandchildren made so welcome playing games with residents. They recently had a summer tea party, bringing together residents, staff and families, a truly wonderful afternoon enjoyed
by all, music, singing and dancing topped off by delicious food. Nothing is ever too much trouble for any of the staff at Melton House Care Home, everyone should be very proud of the home they provide for our families.

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Review from Louise C (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased we made the right decision to place my mum in to the care of Melton House. The superb service they have given her is second to none. Their professionalism is outstanding. The care, the love, the activities they have provided for mum have transformed her. We would highly recommend Melton
House Care Home.

Reply from Harriet Sharland, Marketing Assistant at Melton House Care Home

Thank you, Louise, for your feedback. We are happy to learn your mother's experience at Melton House has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from J B (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and welcoming. Nothing is too much trouble. Mum has settled in well and enjoys the various activities from a sing-a-long and dance to darts. All the staff treat Mum with respect and dignity always checking she's happy and if she requires anything. Mum's clothes are always
clean and the food is delicious. Everyone is so caring and have created a home-from-home environment where family, friends, dogs and toddlers are always most welcome.

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Review from V T (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Melton House for almost three months now. She is very happy living there, very well cared for and well fed! Mum enjoys the activities and I feel the staff are outstanding, always attentive and very pleasant and friendly. I have recently highly recommended Melton House to
a friend.

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Review from Judi R (Daughter of Resident) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has settled well into his new life at Melton House. The staff are very friendly and caring and look after him well.

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Review from Renee T (Friend of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, we felt very welcomed and were shown to the lounge where our friend was sitting, looking comfortable and relaxed.
The lounge was very clean and the chairs were nicely arranged, with a lovely garden outlook. We were pleased to see our friend and some family members.
We enjoyed lunch with
our friend. The catering staff were cheerful and very helpful. It was so nice not to feel that we were an extra burden.
We had a good lunch. Thank you.
Overall, our impression was of a very homely place: staff were competent and caring and friendly.
We would certainly recommend this care provider to family and friends.
We could not fill in all the boxes as we do not have the relevant information. For example, we did not see the rooms.

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Review from Lisa S (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received during her recent respite was amazing. I was very concerned about leaving her for the first time ever as she and I have always been together. However, my worries were in vain. When I first started looking for respite care and visited Melton House, I knew straight away it was
the right home. Very welcoming and friendly with an open door policy. The manager answered all my questions, and Mum and I were invited in for lunch prior to her staying. The manager and her team are fantastic, and I cannot recommend the home highly enough. Excellent care and staffing levels. Mum was happy and loved her time at Melton House. I will certainly be looking to use their services again. Thank you.

Reply from Olivia Shields, Marketing Assistant at Melton House Care Home

Thank you, Lisa, for your comments about your recent experience at Melton House Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from J B (Respite Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not as expected - this is a care home mainly for people with dementia or serious mobility problems. No individual change to be independent eg: no kettle or toaster in room.
Too much organisation and not enough quiet time.

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Review from Jill H (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum and other residents is outstanding. They are the next best to actual family. Even when Covid got into the home they managed to help everyone pull through including Mum. Everyone is kind and caring to the residents and the relatives. The activities and entertainment are impressive
and we love the Facebook updates. Mum is clearly happy and settled - she believes she is staying in a hotel!

Reply from Olivia Shields, Marketing Assistant at Melton House Care Home

Thank you, Jill, for letting us know how we are doing at Melton House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from K S (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff who always have time for you and your loved ones. Communication is always open and taking all precautions within the COVID restrictions and regulations. We would like there to be a little more flexibility around options for visits but understand what they are trying to achieve. Facilities
may need updating in the near future, but everything is clean and well presented.

Reply from Olivia Shields, Marketing Assistant at Melton House Care Home

Thank you for your comments about your recent experience at Melton House Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.


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Review from Michele G (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melton House has been very good in every way. all the staff have been very good and kind, always helpful. they have kept me updated with all the latest info on visiting the care home during the pandemic. My dad seems to be well cared for and contented. I have been able to visit him with a window visit,
which seems to work ok. When I phone to speak to him, the staff always try to get the phone to him in his room. everybody seems very friendly, the home always seems clean, and the care home manager is very nice, easy to talk to and very kind.

Reply from Olivia Shields, Marketing Assistant at Melton House Care Home

Thank you, Michelle, for your comments about your recent experience at Melton House Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care.


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Review from Denise S (Stepdaughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My step mum was in care for one week only and the care was very good. She was looked after until the end of her life.

Reply from Jasmine Bracken, Marketing Administrator at Melton House Care Home

Thank you, Denise, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Melton House Care Home. We understand how upsetting it must have been and are so pleased you felt that our team lived up to expectation and treated your step mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Melton House did see some friendships flourish with both the care team and residents. Thank you again, Denise, if there is anything more we can do please do not hesitate to reach out.


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Review from Judy M (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad stayed for two weeks respite care at Melton House. He was made to feel welcome, safe, cared for and special. Dad's diet can be limited because of Dysphagia but he was given excellent home-cooked food during his stay. This care home feels just like someone's home and everyone is very welcoming.
Such
a good experience for Dad.

Reply from Jasmine Bracken, Marketing Administrator at Melton House Care Home

Thank you, we always appreciate individuals taking the time to give their feedback. We are very pleased to hear that your experience at Melton House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Melton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Melton House Care Home is calculated as follows: ( (89 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Melton House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Melton House Care Home

What types of Care is Melton House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Melton House Care Home provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Melton House Care Home have?

There are 24 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Melton House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Melton House Care Home to the centre of Wymondham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.