Melton House Care Home, located in the charming town of Wymondham, Norfolk, offers a warm and welcoming environment where your loved ones can truly feel at home. Their dedicated staff, known for their caring nature and meticulous attention to detail, ensure that every resident adapts easily and comfortably to their new surroundings.
At Melton House, they understand that each individual has unique needs and preferences. That’s why they provide a diverse range of activities tailored specifically to their residents, promoting engagement and enhancing their quality of life. Their well-trained staff is committed to delivering personalized care, ensuring that every resident feels valued and supported.
They prioritize your peace of mind, knowing that your loved one is in a safe, nurturing environment. With their compassionate approach and focus on individual well-being, Melton House Care Home stands out as the ideal choice for your family member’s care in Wymondham.
Melton House Care Home has a Review Score of 9.7 (9.739) out of 10, based on 10 reviews in the last 2 years. Over all time Melton House Care Home has 35 reviews.
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Reviewer Connection to Melton House Care Home
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Review from Bob B (Son-in-law of Resident) published on 1 August 2019
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
Melton House provides a safe home for our relative. The day to day care is good and staff are willing to seek outside medical help if they have concerns. Food is excellent and a range of activities is provided. The home is small enough for all staff to know each resident, which is excellent.
Reply from Ronnie Cavanagh, Marketing at Melton House Care Home
Thank you, Bob, for letting us know how we are doing at Melton House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from John A (Respite Resident) assisted by family/friend published on 26 July 2019
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Overall ExperienceOverall Experience3.0 out of 5
Everything regarding the stay was satisfactory for the two weeks at Melton House.
Reply from Ronnie Cavanagh, Marketing at Melton House Care Home
Thank you, John, for letting us know how we are doing at Melton House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Ann D (Daughter of Resident) published on 12 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
Mum has been in Melton House now for 3 years. Her care has been excellent over the last month she has been agitated and fearful, the care she has received has been wonderful. We could not want for better. Thankfully she is getting back to her old self. The staff have been loving and caring as always
over this difficult time for mum.
Reply from Ronnie Cavanagh, Marketing at Melton House Care Home
Thank you, Ann, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Melton House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Alison S (Daughter of Resident) published on 22 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
I/we as a family are very impressed with the care home and the care that my mum receives. She always seems happy, well presented, well fed, etc.
One of the other things I really like about this home is all the carers seem so happy and willing to help all the time.
Reply from Ronnie Cavanagh, Marketing at Melton House Care Home
Thank you, Alison, for your comments about your recent experience at our home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from D S S (Sister of Resident) published on 14 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
The people at the care home are very friendly and helpful and look after my sister very well.
Reply from Ronnie Cavanagh, Marketing at Melton House Care Home
Thank you for letting us know how we are doing at Melton House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from S H (Daughter of Resident) published on 14 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
Friendly, helpful staff.
My dad has settled in nicely with the help of the staff.
Great entertainment for residents, and a home from home in a difficult time.
Reply from Ronnie Cavanagh, Marketing at Melton House Care Home
Thank you, for your positive feedback towards Melton House Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Dad has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review from Shaun J (Son of Resident) published on 26 October 2018
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Overall ExperienceOverall Experience5.0 out of 5
Excellent. Carers are friendly, kind and patient.
Reply from Ronnie Cavanagh, Marketing at Melton House Care Home
Thank you, Shaun, for letting us know how we are doing at Melton House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from S H (Daughter-in-law of Resident) published on 2 August 2018
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Overall ExperienceOverall Experience4.0 out of 5
Melton House is a lovely care home, cosy with friendly staff who gave our mum good care.
She was made to feel welcome from day 1 and although she had 2 falls whilst there, these were dealt with professionally and put her at ease. My only comment would be we were unaware so many residents had dementia
and Mum felt lonely as she didn't have anybody she could have a good conversation with.
Reply from Ronnie Cavanagh, Marketing at Melton House Care Home
Thank you for your feedback and for taking the time to share your experience at Melton House Care Home. We are so pleased you felt your mum received great care and hope that her time at Melton House did see some friendships flourish, especially with the care team.
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Review from J J (Wife of Resident) published on 18 June 2018
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Overall ExperienceOverall Experience3.0 out of 5
Friendly staff have made my husband feel at home since he became a resident here.
Have had a few issues but the staff are very helpful in getting them sorted for us.
Reply from Ronnie Cavanagh, Marketing at Melton House Care Home
Thank you for your comments, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Melton House Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Val B (Daughter of Resident) published on 28 July 2017
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Overall ExperienceOverall Experience5.0 out of 5
My mum moved into Melton House due to failing health in 2015. Since then the staff have been wonderful, kind and caring to my mum. She viewed Melton House as her home. When she became ill with dementia her personality changed and she could be challenging to look after. During the final days and hours
of her life staff were so kind and caring not only to mum but me and my family which was appreciated.
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Review from Nicola S (Granddaughter of Resident) published on 27 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
The home is very warm and friendly, my grandad enjoys living here and is really well looked after.
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Review from Beverley C (Daughter of Resident) published on 20 March 2017
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Overall ExperienceOverall Experience4.0 out of 5
Staff are very welcoming and friendly, nothing is too much trouble for them. Although communication between each other could do with improvement e.g. passing on relevant minor information to each other. Food and drinks are excellent, all homemade and wholesome.
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Review from Judith C (Daughter of Resident) published on 20 March 2017
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Overall ExperienceOverall Experience5.0 out of 5
This is the third time mum has been in Melton for respite care. She loves being there and all the staff are so kind and helpful. They all remembered mum's name and asked how she was. She isn't very mobile so one of the staff pushed her down for her meals in a wheelchair. Everyone was so kind to her
and she would happily return. Meals were very good and varied and mum needed to have hers cut up which they did, nothing was too much - staff lovely.
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Review from Angela S (Daughter of Resident) published on 5 October 2016
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been in this care home for 2 and a half years and I am very happy with the care she receives. I visit nearly every day and always find mum clean and comfortable. The staff are excellent and can't do enough for her. They are happy and smiley and create a very friendly environment. The food
is varied and appetising. The manager is excellent and always has an open door to discuss anything necessary.
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Review from S G (Daughter of Resident) published on 8 February 2016
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Overall ExperienceOverall Experience5.0 out of 5
My mother stayed at the above home for only eight days she had cancer and died on Sunday 31st January. My husband and I were touched with the overall care and compassion shown by the manager and all the staff in such a difficult time for us. We will never forget how we and my mother was looked after,
nothing was too much trouble. Our son who visited her daily was also very pleased with the care.
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Current Review Score: 9.7 (9.739)
Overview of Review Score
The Review Score of 9.7 (9.739) out of 10 for Melton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.739 for Melton House Care Home is calculated as follows:
(
(89 Excellents x 5)
+
(29 Goods x 4)
+
(1 Satisfactorys x 3)
)
÷ 119 Ratings = 4.739
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Melton House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
