Mill House Care Centre

15 Mill Road, Great Ryburgh, Fakenham NR21 0ED
Submit a Review
6.8 14 Reviews
  • Mill House Care Centre, Fakenham
Mill House Care Centre is a thirty-three bed care centre offering care to clients with dementia and who have needs associated with old age, the building is discreetly separated into two separate units known as Mill and Mallard.

Show Mill House Care Centre on the Map

Care Provided by Mill House Care Centre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Claudio Perreira (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Mill House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,286
    • Self-Funded Residential Dementia Care from £1,286
  • (these prices are only a guideline, please contact Mill House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Mill House Care Centre Reviews (14)

6.8

Mill House Care Centre has a Review Score of 6.8 (6.752) out of 10, based on 3 reviews in the last 2 years. Over all time Mill House Care Centre has 14 reviews.

Overall Experience

  • 7
  • 5
  • 1
  • 1
  • 0

Date Published

14
0
2
3
11

Review from N B (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Mill House for 18 months, she receives a high level of support, interaction and personal care from the team. She is happy and well looked after and has built a bond with many of the care team during her time there. The leadership is very effective and the general operation
and surroundings are comfortable, clean and safe. The gardens are well-maintained and provide a pleasant outdoor space. The team at Mill House are welcoming and have good rapport with family members and visitors. Communication concerning resident needs and care/health questions are dealt with promptly. I have witnessed genuine warmth from the team and observed respect and dignity for residents. Activities are planned and geared towards the residents' engagement needs and provide some much-needed entertainment.

Reply from Diane Smith, Director at Mill House Care Centre

Thank you for taking the time to do this review and for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F M (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had been a resident of Mill House for 7 years when she sadly died on April the 7th 2024. The care and support for both her and myself was unsurpassable. Mum died surrounded by love and care and with immense dignity. Her care over the past 7 years has been wonderful. She was immensely happy and the
staff were always so respectful and full of care and compassion. The only blip was two years ago when a lot of agency staff were used. The current manager is beyond compare, truly wonderful and leading a strong, caring and efficient team.

Reply from diane Smith, Director at Mill House Care Centre

Thank you for taking the time to complete this review at a difficult time for you and your family. Your kind words are truly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum in for respite care for 3 weeks, 5 days in, visited to replenish her personal items, only to be informed she had fallen the evening before. We were not told and my mum was left in pain. The on-site deputy manager at that time, eventually came and saw mum after our urgent request. She was very angry
and upset. Urgent trip to A&E with suspected broken arm. We were not notified of the fall, despite leaving permission for contact anytime day or night, were it necessary. No pain relief. This has set my mum back, being unable to use her dominant hand for 3 weeks, as she had been doing. The current manager had only been there for 3 days when mum started, herself then going on her 2 weeks leave. There sadly does not appear to be sufficient enough staff/resident ratio. This has had a severe impact for respite going forward as mum becomes very angry, anxious, and rigid when confronted with such a position. I would not recommend, putting your loved ones in here at present.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Wife of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband receives considerate care and enjoys the company of the staff who are always friendly and willing to help or answer any queries. He has settled very well after only a few months and has told me he would not like to be anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin L (Son of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mill House have been excellent with Mother, as she, at times can be difficult, we had our concerns in the early days but have seen vast improvements in the condition of the home and staff. Even the gardens have seen a makeover which all helps to the overall appearance.
Staff have been excellent during
COVID which has been a testing time for everyone.
Well done and thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda T (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lot of work has been put into Mill House, standards are much better. Staff and managers are always helpful and welcoming. The staff are very friendly to my mum and always making sure she is comfortable and supply her every needs. The building is colourful and cheerful, having worked in care myself,
I know how important this is. I feel confident that my mum is in good hands and being looked after very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Friend of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill House is a very friendly and welcoming care home. It is always tidy and presentable - as are all the residents I see on my visits.
It is very well led - the staff are helpful and cheerful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa M (Daughter of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum arrived at Mill House Care Centre at the end of Sept '20, this happened after unforeseen circumstances at her previous home, therefore another care home had to be found. We knew of the current manager and deputy at this time from previous caring, the good news was they had a vacancy to take Mum.
Having knowledge of their dedication to caring was all that I needed.
Unfortunately, we knew before the move that my Mum was deteriorating quite quickly, and end of life was looming, feeling content she was in good hands was such a blessing! Mill House is lovely, the staff were very kind, attentive, welcoming, nothing ever seemed too much trouble, and we were always kept well informed on how she had been between visits.
My Mum passed away on the 9th Nov '20. Many thanks to the manager and the staff, her end of life care was exceptional, everything and more than we could have wished for at this very sad time. Very grateful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela C (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team! All the staff here are fantastic, so caring, thoughtful, polite and helpful. Mum's stay here was faultless. This place has that lovely homely feeling to it. The new lady manager is incredible and is extremely knowledgeable on all aspects of care. And her dedication to care for
people is so reassuring when you are unable to see your loved one. The manager kept the family informed regularly by telephone. And my mum's end of life care was exceptional. I am so very grateful to all the staff for everything that was done for my mum. And I really do not have the words to thank you all enough. I would definitely recommend this care home.  

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca F (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, fantastic new manager. I firmly believe that this WAS one of the worst homes I’ve ever seen, but the past three months have been a whirlwind in terms of change to benefit not only my dad but everyone else too. I can’t be there to see my dad (due to COVID-19) but the manager has
allowed me to video call my dad from his own phone just so we can be close. Amazing.
Thank you so much to the manager and his amazing team, which has excelled under his leadership. Dad has never looked better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rod M (Son of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has required and received care for some time now and I am constantly amazed at how well the whole team at Mill House not only do their job well but literally supply the love and care every day that I am unable to. I am always informed if there is anything other than perfect health and happiness
and I have no worries at all about her care.
A big "thank you" to all at Mill House for your superb professional care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail N (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most staff are very kind and caring but in my opinion many are not trained well, if at all and at least one does not appear to be able to care for himself. I have been informed by a senior member of staff that there has been no cleaner employed for six weeks. (That was two weeks ago) still no cleaner!
Most staff do their very best in the circumstances. Some of the staff are commendable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Niece of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was only at Mill House Care Centre for a short time to receive respite care but we felt the jewel in the crown of this home was the staff. From the manager, through the ranks of the carers to the laundress and cleaners everyone has the interests for the residents as their top priority. On the
many occasions that we visited my uncle we never heard one carer treat each resident with anything but kindness and compassion. The setting for this home is quiet and secluded and on sunny days the gardens and surrounding would be delightful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin S (Son of Resident) published on 28 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Mill House are fantastic . They provide my Father with excellent care and have made the difficult decision of moving my Father into care a much easier decision. They offer lots of stimulation when he up for it and allow him space when he needs to be quiet. They have and continue to work
with me over the best way to care for my Father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 6.8 (6.752)

Overview of Review Score

The Review Score of 6.8 (6.752) out of 10 for Mill House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.400 for Mill House Care Centre is calculated as follows: ( (10 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 35 Ratings = 3.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.352 Points relating to the number of positive Reviews for Mill House Care Centre is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 2 Positive Reviews ÷ 8.8 = 0.227

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Mill House Care Centre

What types of Care is Mill House Care Centre registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mill House Care Centre provide?

Own GP if required is an additional type of care provided.

How many Rooms does Mill House Care Centre have?

There are 44 Single Rooms.

What are the Facilities & Services at Mill House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Mill House Care Centre to the centre of Fakenham?

3.7 mile(s) as the crow flies, distance by road may be significantly further.